Fuelman Omdömen 

⭐ 1 STAR — If I Could Give ZERO, I Would

Fuelman has been one of the most frustrating and disappointing companies I have ever dealt with. The amount of hidden, excessive, and constantly changing fees is absolutely ridiculous. If you are a business owner considering using Fuelman for your fleet, I strongly recommend that you read every single statement carefully and watch your account like a hawk.

My biggest issue is the way fees seem to disappear and then mysteriously come back a few billing cycles later. You address a fee, think the problem has finally been handled, and everything looks fine for a little while. Then, after a few billing cycles, the charges start showing up again. It feels like they are counting on busy business owners not noticing.

And these aren’t always little charges that you can just overlook. When you operate multiple vehicles and have numerous transactions going through an account, these fees can add up FAST. That’s what makes this so frustrating. A business owner shouldn’t have to go through every statement line by line wondering, “What new fee did they add this month?”

In my experience, the pricing and billing have felt anything but transparent. There always seems to be another fee, another charge, or another explanation for why something appeared on the bill. You shouldn’t have to repeatedly call a company to question charges or have fees removed, only to find yourself dealing with the same type of issue again later.

What makes it worse is that these cards are marketed toward businesses and fleet owners. Business owners are trying to manage employees, trucks, fuel, payroll, maintenance, insurance, taxes, and a hundred other expenses. We shouldn’t also have to babysit a fuel-card company because we’re worried about unexpected charges quietly appearing on future statements.

The whole experience has left me with ZERO trust in this company. Once a company makes you feel like you have to constantly monitor your account to make sure you’re not being charged something you didn’t expect or agree to, the relationship is already broken.

I personally find these business practices extremely unethical and unacceptable. There needs to be much greater scrutiny over how these fees are disclosed, removed, changed, and later reapplied. Customers deserve complete transparency about exactly what they’re being charged, when they’re being charged, and why.

I would encourage anyone who has experienced similar billing problems to save every statement, screenshot every charge, keep every email, and document every conversation with customer service. If enough customers are experiencing the same pattern, regulators and consumer-protection agencies need to take a serious look at it, and affected businesses should consider speaking with an attorney about their options.

I don’t say this lightly, but based on my experience, I believe Fuelman’s billing practices deserve serious investigation. If the conduct customers are reporting is found to violate consumer-protection or other applicable laws, the company should absolutely be held accountable through the appropriate regulatory and legal channels.

Stay away. There are too many other fuel-card companies available to put your business through this kind of headache. Saving a few cents on fuel means absolutely nothing if you’re giving the savings right back — and potentially much more — through fees you have to constantly hunt down on your statements.

Fuelman needs to do better, and until it does, I would not recommend this company to any business owner.

I finally closed my account with Fuelman last spring. After 5 yearscof being a loyal fool. Good bye and good riddance. 10 days to pay my acount balance in full . Excessive , cruel and unjustified Late fees of $180.00. Impossible to get resolved. Nasty customer service. I would always try have a Credit balance on my account to avoid their illegal Lste fees.. when i clised my account I had a $203.00 standing credit. In direct disregard of the law, Fuelman would not return my money to me. It took 6 months. Numerous emails and finally I had to file a formal complaint to get my money refunded. This company should be investigated by authorities, fined and shut down.

Omg, this place is awesome. Thank you so much. I'm so glad I found you guys. The very best. I wish I could give you guys more stars. So if anyone out there looking for gas cards, This is the place

Scam,
Fuel prices are billed higher than the pump price in addition to the $79/month fee which I was not told about beforehand. I called in and canceled the account and I’m still being billed.
Of course emails stop being responded to once you sign up.
Addition: in response to Fuelmans response below. I did email you at that address and have not received a response. I’m not sure why you bother doing these responses on Trustpilot if you’re not actually interested in helping your customers.

Siya, was the reason for the 5star review. His professionalism and CSR skills were on full display during our call. I was impressed with his ability to get the matter resolved as best he could from his level; although we had to escalate the matter, Siya’s service was already on top of the situation. Give this Man a raise!$! he deserves it,…at the very least a compliment and recognition of a job well done.
And I’m in customer service myself as I run my own business, and every time I receive great customer service. I’m happy and always quick to let it be known publicly. Thank you Siya, keep up the excellent work!!!

Best fuel card ever I got nothing to complain about so far so good I can use it pretty much any were fast convenient and 24/7 help that's what I call service.v
Thanks fuelman

The system they have set up is a safe and secure system it allows you the freedom to access your data without fear of being hacked!

I am writing this review to warn other business owners about the deceptive practices and absolute lack of support from Fuelman.

Doing business with this company has been one of the worst operational experiences I have encountered.

1. Misleading Discount Rates
During the initial sales and sign-up process, I was explicitly promised a discount of $0.08 off per gallon. However, once the final billing statements arrived, the actual discount applied was only $0.02 per gallon.

2. Unauthorized Monthly Fee Overcharges
My signed service agreement explicitly states a monthly fee of $39. Despite this binding contract, Fuelman has consistently billed my account $79 per month.

3. Completely Inaccessible Customer Support
Attempting to resolve these billing discrepancies has been impossible. Customer service response times range anywhere from 72 hours to two full weeks. Because the company is entirely unreachable, I was forced to pay these incorrect, inflated balances in full simply to protect my company’s credit rating from being damaged.

4. Unprocessed Account Termination Requests
Due to these ongoing issues, I sent a formal email requesting the immediate termination of my account. As of today, the company has still failed to confirm or process the account closure.

Conclusion:
Fuelman has failed to honor their contract, overcharged my business, and provided zero communication to resolve the matter. I strongly advise other businesses to look elsewhere for their fleet fuel card needs. Avoid this company.

Absolute Nightmare for Fleet Management – Avoid at All Costs
As a primary service provider for AAA, our drivers absolutely cannot afford to be stranded without fuel due to a poorly managed system. Unfortunately, that is exactly what you get here.

The customer service is a complete joke, and the management of their system is abysmal. If access to fuel is mandatory for your business operations, do yourself a favor and look elsewhere.

We have temporarily shifted our fleet over to Discover Credit Cards for fuel purchases.

Ironically, using standard Discover cards saves us more money at the pump—and in general—than Mr. Fuelman/Corpay ever did.

We are actively vetting other dedicated Fleet Fuel Cards to replace this service permanently. If you value your sanity, your finances, and your operational uptime, use anyone else.

Terrible customer service that talk in circles but never answering or fixing the problem. First we got charged over 1300 fee for a late charge (bill is paid every week) The website that you log into pay sends you to another website which never has the correct amount owed. We not only get charged a ridiculous amount of a late fee (never late)now we are paying risk based pricing. We called and thought it was taken care of as the lady sent me an email saying that risked base pricing was stopped and fees returned. Never happened, called two other times and finally thought this gentleman who spent over an hour on the phone with would at least be able to return 6,000 of the 9,000 charges be removing and returning the risk based pricing fees from when they sent the email to resind. Has been over 6 months since the first call and still no return of the money owed. Absolute worst fuel card ever!!!

If you value customer service, communication, or honesty DO NOT work with Fuelman or Corpay. We paid our bill (which was at less than 30% of our limit) EARLY. Due to a glitch with our new banks website, the wire did not go through. Without informing us, the shut off our account (again, payment not due for another 2 weeks). When they did reach out to inform us (after cards had stopped working...) we immediately corrected the situation and the wire went through. We were told they could not turn the cards back on for 2-3 days. We were told we could not talk to a 'supervisor' or manager, but that they would contact us. After receiving no contact we reached back out. They confirmed the payment had gone through but that only a supervisor could re-activate the cards. We told them we needed to speak to a supervisor immediately to have the cards reinstated as it was affecting our ability to operate our business. After an hour, they finally agreed to transfer us to a supervisor 'they had been talking without throughout the situation' only to be placed on hold and directed to another employee who, after a few questions, admitted they were not a supervisor and could not resolve the problem. They also a supervisor would reach out to us when available. When pressed, they said there was only ONE PERSON who could help and they were busy and would contact us later. When told this would lead to the end our business relationship, they said that was the best option because no supervisor would talk to us or could help us. Multiple additional attempts to get the problem resolved have not received a response, up to and including calls to Corpay's corporate office. In the 35 years our company has been in business, we have never been treated with this much disrespect by a vendor...and all as the result of our PAYING EARLY.

I would give Fuelman less than one star if that were possible.

My experience has been extremely disappointing. Customer service is unresponsive and unhelpful, making even simple issues unnecessarily difficult to resolve. More concerning, after requesting to cancel my account, it was not properly closed. Charges continued to accrue despite cancellation, and the situation escalated to being sent to collections.

This level of service is unacceptable and reflects poorly on how customers are treated. I strongly advise others to proceed with caution and carefully review all account activity if you choose to do business with them.

Overall, a frustrating and costly experience that I would not recommend.

When you have a problem as a customer.. they listen you
And try to have a solution for you.. thats very good... some companies.. they dont even care about your porblems..

I had a card being declined due to suspicious activity from the fraud department.
I did not receive a email from the fraud team to verify the transaction by yes or no. The email should be sent timely for my response, not the next day. This is the second time in three days that this has occurred. A inactive card when in need is detrimental to our transport system.

When using the map to find a location , I have yet to arrive to a location that is both open and accepts fuel man. Please update the map as it is not up to date. Had to spend cash to get enough fuel to reach a location known to accept fuelman.

The reps I've dealt with have been professional, I am still waiting for my fraud case to be looked at and its causing me to not be able to work until its resolved.

Wonderful experience everything is made nice and easy for all of our employees. i would highly recommend to my vendors

The attendant was very courteous and helped to resolve my issue.

This is a great company. The agents are very professional, patient, kind, helpful, and understanding. The service is great and I plan on working with them as long as possible. Great products as well. Very convenient for business.