Amy Erasmus was outstanding at resolving my employee is and getting the correct pin number and department assignment. Quiet notable in her exceptable attitude to assit and resolve. A ten plus in my... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was locked out of my FleetNet account on 9/22/2026 . I had fuel cards that needed to be entered ASAP due to traveling purposes. Because of the account being locked, I had to put a halt to produc... Se mer
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I would give NEGATIVE stars if that was an option. I wish I would have read these reviews before signing up. The untold “membership fee”, the “late fees” when payments were made on time, the incompete... Se mer
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I finally closed my account with Fuelman last spring. After 5 yearscof being a loyal fool. Good bye and good riddance. 10 days to pay my acount balance in full . Excessive , cruel and unjustified... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Fuelman fuel cards give you control of your company's fleet fuel expenses. Find the right fuel card for your business and start saving money at the pump.
Kontaktuppgifter
3,2
Medel
409 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I encourage anyone thinking of doing…
I encourage anyone thinking of doing business with fleetcore/fuelman to steer clear of this company. If anyone is considering a class action suit please reach out to me so I can participate. Mattswreckerservice@gmail
I am 100 % to blame for the account being late. I explained to them that one of my biggest customers just stiffed me for $23k those words fell on deaf ears. I attempted to pay 30% of the balance today 2-17-2025 but I canceled the payment purley based on Marcine R Mclarity attitude. She is a NASTY individual to speak with. She calls her attitude being firm. I call it being a B word. Marcine R Mclarity should be terminated from your office. She make you look horrible.
I have nothing to gain by making this account current if you are going to put it on my personal credit. Once Marcine R McClarity stated my $1k payment would not keep the account from moving to the next step i have no reason to pay it current if that's how you want to play.
The fees associated with fleetcore are predatory and way out of control. $1,000 late fee for a $3,500 balance. They are not easy to deal with at all. If i could go back the 2.5yrs I've had this account I would. I've paid over $80k in fuel the last few years with tons of fees attached. You don't save any money by using this product. Can't wait to go to ARBITRATION with them it's gonna be fun.
17 februari 2025
Omdöme utan inbjudan
Svar från Fuelman
Matt,
We hate to hear about your experience with our customer support and fees and would like an opportunity to address your concerns.
If you wish to speak with an escalation agent regarding this matter, please email customercare@fleetcor.com using the reference ID of 18151925 as the subject line. In the body of the email, please include your account number, phone number, and the best time of day to be contacted.
We thank you for bringing this to our attention.
Fuelman Company Terrible Experience
Awful. They change your credit amounts, they change when your bill is due. Bad customer support. Terrible experience. I'm going back to WEX.
17 februari 2025
Omdöme utan inbjudan
Svar från Fuelman
Thank you for your feedback, Mike. We’d appreciate the opportunity to discuss your credit limit and billing cycle terms. Please email us at customercare@fleetcor.com with your account number and business name in the subject line, along with your request in the email body. A support agent will reach out within 72 business hours. We value your business and look forward to assisting you. Your reference number is 18150751.
Inadequate Customer Service
The customer service is completely inadequate, unhelpful, and insensitive. I was told I would receive a call back within 24 hours after contacting customer service. More than a week later, still no call. If you ask to speak to someone in upper management, they act as though it doesn't exist. There's no solid contact that will help rectify my issue!
15 januari 2025
Omdöme utan inbjudan
Svar från Fuelman
We hate to hear you had a negative experience with us. We’d like to look into any issues you may have experienced. For your privacy, please email us at customercare@fleetcor.com using reference number 18051727 in the subject line. In the body of the email, please share your application or account details and a phone number with the best time to reach you. We will be looking for your email.
Great experience
Looks more complicated than it is in fact. Customer service is great and helpful. Thank you!
14 januari 2025
Omdöme utan inbjudan
Svar från Fuelman
Thank you for your feedback. We are pleased that your fuel account has met your needs and that our agents have provided you with the level of customer service you expect and deserve. We value your continued business.
Svar från Fuelman
Thanks for the awesome rating!
Need quicker process times and the app…
Need quicker process times and the app is not working that great. Also once I make a payment I need that to reflect fast .
1 januari 2025
Omdöme utan inbjudan
Svar från Fuelman
We hate to hear you had a negative experience with us. We’d like to look into any issues you may have experienced. For your privacy, please email us at customercare@fleetcor.com using reference number 17999440 in the subject line. In the body of the email, please share your application or account details and a phone number with the best time to reach you. We will be looking for your email.
Following up on previous review
Following up on previous review. All phone calls other than sales are directed to offshore answering service. No return phone calls from anyone in the billing department or management yet.
Upon thorough review of billing statements, we found fuel pump receipts were consistently invoiced at $.03 to $.20 per gallon higher than actual purchase price. Our original inquiry as to the additional $.45 per gallon tax assessed on fuel (pump price already includes all taxes) has yet to be addressed.
15 december 2024
Omdöme utan inbjudan
Svar från Fuelman
We hate to hear about your experience with our customer support. If you wish to have an escalation agent contact you, please email customercare@fleetcor.com using the reference ID of 17924591 as the subject line. In the body of the email, please include your account number, phone number, and the best time of day to be contacted. Thank you for bringing this to our attention.
I am not pleased with the fees that…
I am not pleased with the fees that gets charged to your account without any notice getting sent to you. I am not sure why we are still paying a surcharge fee for fuel increase when fuel cost is low. You never get credited for any fees but you surely get charged for every fuel increase. The other monthly charges are getting expensive.
9 december 2024
Omdöme utan inbjudan
Svar från Fuelman
We hate to hear you had a negative experience with us. We’d like to look into any issues you may have experienced. For your privacy, please email us at customercare@fleetcor.com using reference number 17902001 in the subject line. In the body of the email, please share your application or account details and a phone number with the best time to reach you. We will be looking for your email.
Customer service is TERRIBLE / NON-EXISTENT
MORE FOLLOW-UP - They did follow-up with our first problem only because I went on Trust Pilot. However, the problem continues and it's the same old story. NO ONE ANSWERS CUSTOMER SERVICE. No matter how much you beg and plead no one answers emails. Our company is now looking for alternatives. We suggest you do too!!
Follow-up - Thanks to Trustpilot my complaint got noticed and escalated. I am happy to say that it has been fixed with the promise that I can contact them in the future with any issues.
Customer service is TERRIBLE. They just do not respond.
5 december 2024
Omdöme utan inbjudan
Svar från Fuelman
We hate to hear you had a negative experience with us. We’d like to look into any issues you may have experienced. For your privacy, please email us at customercare@fleetcor.com using reference number 17901882 in the subject line. In the body of the email, please share your application or account details and a phone number with the best time to reach you. We will be looking for your email.
Unethical business practices
Read your bills carefully. Fuelman currently adds $0.45097 per gallon to your invoice. They try to disguise it as tax. We call Fuelman office's to inquire. We pointed out that fuel prices at the pump already includes all taxes. They promptly hung up on us.
If you have been scammed, seek attorney now.
2 december 2024
Omdöme utan inbjudan
Svar från Fuelman
Thank you for sharing your feedback. We apologize for the negative experience you’ve had with our customer service team. We’d like to address and resolve your concerns promptly. Please email our Support team at customercare@fleetcor.com, including your account number and business name in the subject line and your request or concerns in the body of the email. A Support agent will reach out to you as soon as possible. Your reference number is 17878392. We value your business and look forward to assisting you.
These people ate SCAMMERS…Run away
These people are SCAMMERS…Please Stear Clear Of Them
3 december 2023
Omdöme utan inbjudan
Svar från Fuelman
Thank you for sharing your feedback, Alex. We’d appreciate the opportunity to better understand your concerns, review your account, and work toward a resolution. Please email us at customercare@fleetcor.com with your account number and business name included in the subject line, and detail your request or concerns in the body of the email. One of our Support agents will reach out to you as soon as possible. Your reference number is 17878320. We value your business and look forward to assisting you.
CEO of the company
Rude person hung up .Refuse to help or answer questions.
25 november 2024
Omdöme utan inbjudan
Svar från Fuelman
We hate to hear about your concerns. If you wish to discuss your customer service experience, please e-mail us at customercare@fleetcor.com using the reference ID 17851458 as the subject line. In the body of the email, please include your account number, phone number, and the best time of day to be contacted. Thank you for bringing this to our attention.
Card/system worked as it should.
20 november 2024
Omdöme utan inbjudan
Svar från Fuelman
Thank you for such great feedback!
Excessive fees and charges
Excessive fees and charges. Frequently locked out of website. Seems they are all about late fees a charges.
18 november 2024
Omdöme utan inbjudan
Svar från Fuelman
We hate to hear you had a negative experience with us. We’d like to look into any issues you may have experienced. For your privacy, please email us at customercare@fleetcor.com using reference number 17828607 in the subject line. In the body of the email, please share your application or account details and a phone number with the best time to reach you. We will be looking for your email.
Great Customer Service Rep
Carlos was able to help me with my issue right away and was very friendly. Much appreciated. Thanks
31 oktober 2024
Omdöme utan inbjudan
Svar från Fuelman
Thanks for the awesome review, Giovanna!
Hassle free experience
It was joyful calling customer support that’s exactly what I received thank you
28 oktober 2024
Omdöme utan inbjudan
Svar från Fuelman
Thank you, Jimmie, for your wonderful feedback and rating. Our goal is to provide you with the level of customer service you expect and deserve. We’re glad to hear our agent made your experience hassle-free, and we truly value your business.
This company is a SCAM
This company is a SCAM! Do yourself a favor and stay away. They cannot explain to you the breakdown of your bill and continually pass you from their customer service department to their financial department when asked to breakdown my bill for me. Their invoices do not have a breakdown of fees and their customer service rep was coming up with numbers that were no where to be found on any invoices or statements. 35 minutes on the phone and I got absolutely no where with them. Complete waste of time and money. Do yourself a favor and GO ELSEWHERE for fleet management services.
28 oktober 2024
Omdöme utan inbjudan
Svar från Fuelman
Thank you for your feedback, Matt. We sincerely apologize for the difficulties you've faced in getting the assistance you need, and we are eager to help. Please send an email to customercare@fleetcor.com with your account number and business name in the subject line. In the body of the email, include your request and ask for a call from a Support agent. We look forward to resolving your concerns and appreciate your business.
Terrible customer service
Terrible customer service. I cancelled the account yet they still charged me for their annual exorbitant fees. When I spoke to them they said the account did not get cancelled. Now they are hounding me for the fees.
22 oktober 2024
Omdöme utan inbjudan
Svar från Fuelman
Hi Mike,
Thank you for your feedback. We sincerely apologize for the negative experience you've had and are eager to assist you. The issue has been resolved, and you should have received an email from customercare@fleetcor.com. Please respond to that email, and an agent will reach out to you as soon as possible.
Thank you for your time and patience.
Benefits for today and tomorrow
The rep made sure I understood what I was paying for and the benefits that comes with membership, and other additional information; Rebates, Awards, Road side assistants, gift card, etc. I appreciate this reminder and look forward to enjoying the additional benefits.
11 oktober 2024
Omdöme utan inbjudan
Svar från Fuelman
Thank you, Ramona, for your outstanding rating and feedback on the customer service you received. We are committed to providing you with the high level of service you expect and deserve. We’ve shared your review of the agent with their manager.
We truly value your business.
Please listen to the reviews!!!
Please listen to the reviews!!!! They will charge you late fees before it's even hit your inbox, which is crazy because the same day you get the invoice, they are calling to tell you your late and to pay your balance, even if you have paid your balance you can expect a call. We have tried cancelling this card over 4 times now. Luckily, I have all the call recordings, and case numbers provided that if they don't fix this we will take it to the BBB and or the Attorney General.
11 oktober 2024
Omdöme utan inbjudan
Svar från Fuelman
Thank you for sharing your feedback. We’re sorry to hear about your negative experience and are eager to resolve the issue. Please email us at customercare@fleetcor.com, using your account number and business name as the subject line, and include your request in the body of the email. A support agent will reach out to you as soon as possible. Your reference number is 17700382. We look forward to assisting you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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