We have cancelled our policy as our dog has sadly passed away now but Frank have always been very helpful with any queries we’ve had for both of our dogs. We’ve been very happy with them.
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to... Se mer
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The team in customer services got back to me very quickly, explained things in detail, and offered me a competitive renewal quote. Their prices are very comeptieitve for the coverage they offer... Se mer
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Fantastic company, wonderful service. Every contact I’ve had with this company has been so positive. In a difficult time they have made everything so easy which is really appreciated. So pleased I cho... Se mer
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Företagsinformation
- Husdjursförsäkring
- också i
- Akutveterinärmottagning
- Djuraffär
- Foderbutik
- Försäkringsmäklare
- Veterinärapotek
Skrivet av företaget
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Kontaktuppgifter
100 Bishopsgate, EC2N 4AG, London, Storbritannien
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy and quick response
20 maj 2026
Svar från Frank Pet Insurance
Hi Rachel, thank you so much for your review.
Our call back service is very efficient, we usually call you back within the hour during working hours! 🤩
Great service- would recommend
I’ve had nothing but positive experiences with Frank. They’ve dealt with my claims quickly and efficiently whilst keeping me up to date throughout. Cannot recommend enough.
15 maj 2026
Svar från Frank Pet Insurance
Hi Sarah,
Thanks so much for your lovely review and recommendation. We’re really pleased to hear you’ve had such positive experiences with us, and that your claims have been handled quickly and efficiently.
Our claims team work hard to provide a quick turnaround while keeping you updated throughout, so it’s great to know that came through.
The Frank Pet Insurance Team.
Really good company
Really good company. Pay quickly. Never let review but I had to show how happy i m with frank. 3 cats
15 maj 2026
Svar från Frank Pet Insurance
Hi Christiane,
Thanks so much for your lovely review. We’re really happy to hear you’ve had a good experience with Frank and that your claims have been paid quickly.
It means a lot that you took the time to leave a review, especially as you don’t usually do so. Sending best wishes to you and your three cats.
The Frank Pet Insurance Team.
Frank is amazing…
Frank were brilliant through the whole process, had the claim sorted within a week and a half and the money in my account. They were Very helpful on the phone and being my first claim ever helped me through it and made it completely stress free. Thank you so much
1 maj 2026
Svar från Frank Pet Insurance
Hi Adam,
Thanks so much for your wonderful review. We’re thrilled to hear Frank could make your first claim feel completely stress-free.
It’s great to know the team kept you supported over the phone and that your claim was sorted so quickly. We really appreciate you taking the time to share your experience.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Julie,
Thanks so much for your lovely review. We’re thrilled to hear you had a wonderful experience with our claims process.
We know making a claim can feel stressful, so our team works hard to keep things clear, quick, and as straightforward as possible. We really appreciate you taking the time to share this.
The Frank Pet Insurance Team.
The cancellation was dealt with…
The cancellation was dealt with speedily and with respect at a very sad time
27 april 2026
Svar från Frank Pet Insurance
Hi Katherine,
Thank you for your kind words at such a difficult time. We’re very sorry for your loss, and we’re glad our team could handle the cancellation quickly and with the respect and care it deserved.
Wishing you all the best.
The Frank Pet Insurance Team.
Claim accepted quickly and handled well
We had a good experience with Frank Pet Insurance. Elza’s claim was accepted and processed smoothly, and the communication was clear throughout. Thank you for handling the claim efficiently and arranging payment directly to the vet clinic.
30 april 2026
Svar från Frank Pet Insurance
Hi Kornel,
Thanks so much for your review. We’re really pleased to hear Elza’s claim was accepted quickly and handled smoothly, and that our communication was clear throughout. Our claims team work hard to deliver a speedy turnaround and make the process as straightforward as possible, so it’s great to know that came through in your experience. We’re also glad arranging payment directly to your vet clinic helped make things easier.
The Frank Pet Insurance Team.
I wouldn’t recommend this pet insurance…
I wouldn’t recommend this pet insurance as I was with them for 4.5 years with my giant Newfoundland and I paid nearly £100 a month I sadly lost my boy in march and this insurance was absolutely disgusting with how they dealt with the loss of my boy and policy , They wouldn’t cover atopy condition to full premium couldn’t go any higher if you have claim at anytime don’t pay for home visits don’t pay anything for cremation and pay percentage of purchase price but only go to £1000 anything over they take for themselfs . I think you need to have a look around read the small print , expensive policy , and customer care is below 0 theres is better insurance out there and that would treat you like a valid customer.
16 december 2025
Svar från Frank Pet Insurance
Hi Lindsey,
Thank you for your review, your feedback is very important to us.
I’m truly sorry for your loss.
Frank is one of the few providers that allows mid-term policy adjustments, meaning you can increase your cover and add Boosters at any point during the policy term, not just at renewal. Any new conditions noted after the increase is submitted would then benefit from the additional cover.
Within the pet insurance industry, it is standard that cremation costs are not covered, and that a sliding scale applies to the purchase price of your pet, typically up to £1,000. While we understand this can never replace your beloved pet, we hope it may help with some of the costs incurred along the way.
The Frank Pet Insurance Team.
Efficient Claims Service
Fast efficient claims service. Pre-questions answered promptly.
28 april 2026
Svar från Frank Pet Insurance
Hi Chris,
Thanks so much for your review. We’re really pleased to hear your questions were answered promptly and that you found our claims service fast and efficient. Our team work hard to keep things clear, responsive and straightforward from the first question through to the final outcome.
The Frank Pet Insurance Team.
Easy to amend cover
Taking Sidney on Holiday and wanted to add the travel booster. So simple and easy! This is how insurance should be.
27 april 2026
Svar från Frank Pet Insurance
Hi David,
Thanks so much for your review. We’re really pleased to hear adding the Travel Booster for Sidney was so simple and easy. You can amend your cover at any time through the portal, any time of day, so it’s great to know the process felt straightforward. We work hard to make managing your policy as easy as possible.
We hope you and Sidney have a lovely holiday!
The Frank Pet Insurance Team.
Quick to respond and keep you up to…
Quick to respond and keep you up to date. I was a bit unsure using an insurance company which only has an online portal but Frank has been brilliant and proves an online only insurance provider can work!
24 april 2026
Svar från Frank Pet Insurance
Hi Helena,
Thanks so much for your review. We’re really pleased to hear you found us quick to respond and that we kept you updated throughout. Our Customer Success Team work hard for quick response times and our portal can be accessed at any time for submitting a claim or any policy changes you may need.
The Frank Pet Insurance Team.
Amazing service .
Amazing service .. info ... payout ect ... will be using again very shortly x
21 april 2026
Svar från Frank Pet Insurance
Hi Dean,
Thanks so much for your review.
We work hard to keep things clear, helpful and straightforward, so it’s great to know that came through in your experience. We’d be delighted to help again when you’re ready.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Ryan, thank you for your feedback. Our hassle free claims process lets you sit back and relax while we do all the chasing for you. Once all information is received, we are currently settling claims within a few days.
Very easy to put a claim through and…
Very easy to put a claim through and track the progress of it
14 april 2026
Svar från Frank Pet Insurance
Thank you for your review Sam, our claims process is very simple and we have a new tracker on the Customer Portal which tells you exactly at what stage your claim is.
Very good company easy to deal with
21 april 2026
Svar från Frank Pet Insurance
Hi Thomas, thank you for your review. We are very proud of our efficient claims process. Once we receive all relevant information, we are currently assessing within a few days.
Just had another claim go through
Just had another claim go through with Frank. They dealt with it really well, keeping me informed along the way. Dealt with the vets directly.
All dealt with by really kind and professional people, thank you.
9 april 2026
Svar från Frank Pet Insurance
Hi Sharon,
Thanks so much for your review. We’re really pleased to hear your claim was handled so well and that you were kept informed throughout the process. It’s great to know our team could work directly with your vets and make everything feel straightforward, kind and professional from start to finish.
The Frank Pet Insurance Team.
Frank has dealt with our claim quickly…
Frank has dealt with our claim quickly and efficiently
16 april 2026
Svar från Frank Pet Insurance
Hi Carol,
Thanks so much for your review. We’re really pleased to hear your claim was dealt with quickly and efficiently. Our team work hard to keep the claims process as smooth and straightforward as possible, so it’s great to know that came through in your experience.
The Frank Pet Insurance Team.
Very quick and helpful email service
Very quick and helpful email service, good policy at a very competitive price.
15 april 2026
Svar från Frank Pet Insurance
Hi Carole,
Thanks so much for your review. We’re really pleased to hear you found our customer success team quick and helpful, and that you felt your policy offered good cover at a competitive price. We work hard to keep things clear, responsive and good value, so it’s great to know that came through in your experience.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Dee,
Thanks so much for your review. We’re really pleased to hear you found the claims process quick and easy. Our team work hard to deliver a speedy claims turnaround, so it’s great to know that came through in your experience. We aim to keep everything as simple and straightforward as possible when you need to make a claim.
The Frank Pet Insurance Team.
Fast reply
I just needed an answer to my question regarding my policy. I did think having to email my request it would be answered within 24 hours but I was pleasantly surprised when is was answered within an hour. Excellent
14 april 2026
Svar från Frank Pet Insurance
Hi Allison,
Thanks so much for your review. We’re really pleased to hear you got a fast reply and that your question was answered much sooner than expected. We work hard to provide clear, helpful support as quickly as possible, so it’s great to know that came through in your experience.
The Frank Pet Insurance Team.
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