We have cancelled our policy as our dog has sadly passed away now but Frank have always been very helpful with any queries we’ve had for both of our dogs. We’ve been very happy with them.
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to... Se mer
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The team in customer services got back to me very quickly, explained things in detail, and offered me a competitive renewal quote. Their prices are very comeptieitve for the coverage they offer... Se mer
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Fantastic company, wonderful service. Every contact I’ve had with this company has been so positive. In a difficult time they have made everything so easy which is really appreciated. So pleased I cho... Se mer
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Företagsinformation
- Husdjursförsäkring
- också i
- Akutveterinärmottagning
- Djuraffär
- Foderbutik
- Försäkringsmäklare
- Veterinärapotek
Skrivet av företaget
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Kontaktuppgifter
100 Bishopsgate, EC2N 4AG, London, Storbritannien
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4,5
Utmärkt
1 tn omdömen
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Read every little detail!
I was a customer of Frank Pet Insurance 2025-2026 and have recently chosen not to renew my policy following my experience of making a claim after the loss of my beloved 7 year old cat to Lymphoma.
My main concern relates to the policy wording around the death benefit. The policy states “Percentage of Price Paid (up to £1,000)”. As a reasonable consumer, I believed this referred to costs associated with the death of a pet, such as euthanasia. It was only during the claims process that I discovered it referred to a percentage of the original purchase price of the pet. I strongly recommend that Frank review and rewrite this section of the policy to make it clear that it relates solely to the original purchase price and not to end-of-life costs.
I found the handling of my claim to be insensitive and blunt at a time when I was grieving the loss of a much-loved family member. What should have been a straightforward and compassionate process became a source of significant stress and upset.
I took my complaint to the Financial Ombudsman Service. Initially, my concerns appeared to be understood, however the final outcome did not reflect that position. While I accept the decision, it did not change my view that the policy wording is misleading and that the customer experience fell below what I would expect from a company dealing with bereaved pet owners.
As a result, I have chosen to cancel my policy renewal and move to another insurer.
I would encourage anyone considering this policy to read the death benefit section very carefully and ensure they fully understand what is, and is not, covered.
Sadly, based on my experience, I would not choose Frank Pet Insurance again.
15 oktober 2025
Omdöme utan inbjudan
Svar från Frank Pet Insurance
Hi Lynette,
Thank you for your feedback, and we’re truly sorry for the loss of your cat.
Our Death of Pet benefit is a benefit to your policy where you can claim for the original purchase price you paid for your pet. More information can be found in your policy wording under Section 2: Death of Pet, which explains what this benefit is for.
End-of-life treatment costs such as euthanasia costs is also claimable but under a different part of the policy. More information can be found in your policy wording under Section 1: Veterinary Treatment.
If you would like to discuss this with our team, please contact us at info@frankpetinsurance.co.uk.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Thank you for your feedback Lisa
We're so glad to hear that you found our quote process easy, that was always our aim.
Follow the passing of our beloved dog…
Follow the passing of our beloved dog the Frank team showed exceptional care and empathy when dealing with me.
5 juni 2026
Svar från Frank Pet Insurance
Hi Andrew, thank you for your review.
Losing a beloved pet is a stressful time, we understand that and we'll always do our best to ensure the claims process is a smooth one.
Can honestly say this is the best pet…
Can honestly say this is the best pet insurance I have used , they are super helpful and quick at processing claims. They state it takes up to 10 working days to process claims but every time I put in a claim my money is in my account before I can blink. Will definitely carry on using them.
1 juni 2026
Omdöme utan inbjudan
Svar från Frank Pet Insurance
Hi Simon, thank you for your kind feedback.
Our aim is to assess claims within 10 working days once all relevant information is received but we are currently completing claims within a few days.
If I could give zero stars I would so…
If I could give zero stars I would so take this as a zero star review. Having just made a claim they have refused to pay and cancelled my pet insurance as my dog had been “snappy” at the vets. He doesn’t like being messed with like lot of dogs. They have put this down as “aggression” and as such they will not now cover him which is a pathetic excuse to wriggle out of settling a claim. It also means I am unable to get new insurance. He was previously insured by Tesco who had no problem with “snappiness”. Lesson learned - don’t go with Frank as they may be cheaper than Tesco but totally useless. Give them a wide berth.
3 juni 2026
Svar från Frank Pet Insurance
Hi Karen,
Thank you for your valued feedback.
When we assess a claim, your pet’s medical history is reviewed. While we do have the right to void a policy in some cases, our priority is always to be fair and take everyday dog behaviour into account. Where possible in more serious cases, we hope to only remove the specific section of cover affected, so you can still claim for veterinary treatments and continue to enjoy the other benefits your policy provides.
If you believe a decision has been made in error, please don’t hesitate to reach out to claims@frankpetinsurance.co.uk and one of our claims agents will be happy to review your case and guide you through the appeals process.
The Frank Pet Insurance Team.
Jamie was really informative
Jamie was really informative, patient and returned my call promptly.
10 juni 2026
Svar från Frank Pet Insurance
Hi Jane,
Thank you for your lovely review. We’re really pleased to hear Jamie was informative, patient and quick to return your call.
We know clear support makes all the difference, so it’s great to hear Jamie was able to help so promptly. We’ll be sure to feed this back to him.
The Frank Pet Insurance Team.
best price on compare and all cover was…
best price on compare and all cover was easy to compleate
10 juni 2026
Svar från Frank Pet Insurance
Hi James,
Thank you for your lovely review. We’re really pleased to hear you found us at a great price on Compare and that completing your quote and cover was easy.
We work hard to keep things clear, simple and no-nonsense from the start, so it’s great to know the process worked well for you.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Sheena,
Thank you for your lovely review. We’re really pleased to hear you found the claims process so efficient.
We know claims can come at stressful times, so it’s great to know we made things quick and straightforward for you.
The Frank Pet Insurance Team.
Very straightforward claim process and…
Very straightforward claim process and a swift settlement
9 juni 2026
Svar från Frank Pet Insurance
Hi Anne-Marie.
Thank you for your lovely review.
We’re really pleased to hear you found the claims process straightforward and that your settlement was handled swiftly.
We know making a claim can feel stressful, so it’s great to know we kept things simple and efficient for you.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi there,
Thanks so much for your review. We’re really pleased to hear you’ve had a great experience with our claims process and that payments have been fast.
We know how important it is to keep things simple and efficient when your pet needs care, so it’s lovely to know we’ve delivered that for you.
The Frank Pet Insurance Team.
Very easy and straightforward to set up
5 juni 2026
Svar från Frank Pet Insurance
Hi there,
Thanks so much for your review. We’re really pleased to hear you found setting up your policy easy and straightforward.
We like to keep things simple, clear and no-nonsense from the very start, so it’s great to know the process worked well for you.
The Frank Pet Insurance Team.
Really impressed with service and speed…
Really impressed with service and speed of processing claim. Communication was great and really easy to proceed with
28 maj 2026
Svar från Frank Pet Insurance
Hi Lucy,
Thank you for your lovely review. We’re really pleased to hear you were impressed with the service, communication and speed of your claim.
We work hard to keep the process easy and efficient, so it’s great to know everything felt straightforward for you.
The Frank Pet Insurance Team.
Very happy with the service provided
Very happy with the service provided, communication excellent, my claim sorted out quickly, thanks Frank 😊
2 juni 2026
Svar från Frank Pet Insurance
Hi Liz,
Thank you for your lovely review. We’re so pleased to hear you’re happy with the service, communication and how quickly your claim was sorted.
We know claims can come at stressful moments, so it’s great to know we could make things feel simple and straightforward for you.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Willow!
Thank you for your lovely review. We’re really pleased to hear you found the policy good value and the details easy to understand.
Insurance can feel like a bit of a minefield, so we work hard to keep things clear, simple and no-nonsense from the start. Welcome to Frank.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi there,
Thank you for your great review. We’re really pleased to hear you found the claims process efficient and that payment was made promptly.
We know a smooth claim can make a big difference, especially when your pet needs care, so it’s lovely to know we delivered when it mattered.
The Frank Pet Insurance Team.
Dealt with my claim very quickly and…
Dealt with my claim very quickly and efficiently withing 5 days
29 maj 2026
Svar från Frank Pet Insurance
Hi Yvonne, thank you for your review. We have a very fast claims process once all relevant documents are received.
Easy to claim (when you know how)
Easy to claim (when you know how) - dealt with quickly - communication was good when needed and any issues resolved within a good time frame.
29 maj 2026
Svar från Frank Pet Insurance
Hi there,
Thanks so much for your kind review. We’re really pleased to hear your claim was handled quickly, communication was clear when you needed us, and any issues were resolved within a good timeframe.
We know claims can feel a bit daunting at first, so it’s great to hear the process worked well once you got going. If you ever need help, please contact us at info@frankpetinsurance.co.uk.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Janet, thank you for your lovely feedback.
Our team is always happy to help wherever we can! Simply contact info@frankpetinsurance.co.uk and an agent will get back to you very quickly during working hours.
Svar från Frank Pet Insurance
Thank you for your review, we're so happy to see that you are appreciating our speedy claims process.
Emailed for clarification on possible…
Emailed for clarification on possible claim and asked for call back. Called back straight away and was so helpful. Really explained process step by step in a calm, friendly manner to a very stressed me!
Thank you
21 maj 2026
Svar från Frank Pet Insurance
Thank you for your kind review Hayley.
We understand how hard it is when your beloved pet isn't well and we try to make your experience as stress free as possible.
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