We have cancelled our policy as our dog has sadly passed away now but Frank have always been very helpful with any queries we’ve had for both of our dogs. We’ve been very happy with them.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to... Se mer
Företaget har svarat
The team in customer services got back to me very quickly, explained things in detail, and offered me a competitive renewal quote. Their prices are very comeptieitve for the coverage they offer... Se mer
Företaget har svarat
Fantastic company, wonderful service. Every contact I’ve had with this company has been so positive. In a difficult time they have made everything so easy which is really appreciated. So pleased I cho... Se mer
Företaget har svarat
Företagsinformation
- Husdjursförsäkring
- också i
- Akutveterinärmottagning
- Djuraffär
- Foderbutik
- Försäkringsmäklare
- Veterinärapotek
Skrivet av företaget
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Kontaktuppgifter
100 Bishopsgate, EC2N 4AG, London, Storbritannien
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Super quick and super easy to get and…
Super quick and super easy to get and pay for the insurance.
14 juli 2026
Svar från Frank Pet Insurance
Hi there,
Thank you for your fantastic review! We’re delighted to hear you found getting your insurance quick, easy and straightforward. We believe protecting your pet should be hassle-free from the very start, so it’s great to know that was your experience.
Thanks for choosing Frank!
The Frank Pet Insurance Team.
Frank have been very helpful and…
Frank have been very helpful and compassionate with me. I am awaiting the decision on my claim.
13 juli 2026
Svar från Frank Pet Insurance
Hi Angela,
Thank you for taking the time to leave a review. We’re so sorry for the loss of your pet and know how difficult this must be.
We’re glad our team has been able to support you with care and compassion. Your claim is being reviewed, and we’ll keep you updated as soon as a decision has been made.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Thank you for your review, we're glad you are happy with our efficient service! 😊
quick and easy
10 juli 2026
Svar från Frank Pet Insurance
Hi Gerry,
Thank you for your review! We’re delighted to hear you found the quote journey quick and easy. We like to keep things simple, straightforward and no nonsense from the very start.
The Frank Pet Insurance Team.
Brilliant
Brilliant, submitting my claim was very easy. The claim was submitted and sorted within a few days - so quick and efficient. This was my first ever claim, very happy with it.
10 juli 2026
Svar från Frank Pet Insurance
Hi there,
Thank you for the brilliant review! We’re so pleased your first claim was easy to submit and sorted quickly. That’s exactly how we think pet insurance should be: simple, efficient and no nonsense.
Thanks for choosing Frank, we’re glad we could make your first claims experience a positive one.
The Frank Pet Insurance Team.
Great insurance no nonsense company…
Great insurance no nonsense company highly recommend
2 juli 2026
Svar från Frank Pet Insurance
Hi there,
Thank you so much for your fantastic review! We're thrilled to hear you found both our insurance and claims process to be straightforward and hassle-free. We believe pet insurance should be simple, transparent and there when you need it most, so it's great to know that's been your experience.
Thanks again for your recommendation, it really means a lot to us and the whole team.
The Frank Pet Insurance Team.
Payment extremely slow when the claim…
Payment extremely slow when the claim was eventually approved. I had to chase my vets for the information required as Frank just waited and waited with very little effort to obtain the information..
3 juli 2026
Svar från Frank Pet Insurance
Hi Daniel.
Unfortunately, we have no control over how long veterinary practices take to complete the claim form, although we follow up with them several times throughout the claims process. Once the completed claim form and all of the required information has been received, we always settle within a few days.
The Frank Pet Insurance Team
Svar från Frank Pet Insurance
Hi Tracy,
Thanks so much for your lovely review! We’re chuffed to hear you had very good service when setting up your policy with us.
Welcome to Frank, we’re here to keep things simple, clear and pet-obsessed from day one. If you ever need a hand with your policy, just email us at info@frankpetinsurance.co.uk and we’ll be happy to help.
The Frank Pet Insurance Team.
The whole process was easy to follow…
The whole process was easy to follow and simple.
Feedback, responses and pay out of the claim was very fast and efficient.
As a family we are going through a great sadness at our loss of our family pet, but Frank Pet Insurance was very sympathetic, understanding and showed compassion.
25 juni 2026
Svar från Frank Pet Insurance
Hi Steve,
Thank you so much for your kind review. We’re really pleased to hear the process was easy to follow.
We’re truly sorry for the loss of your family pet. We know how heartbreaking that is, and we’re glad our team could support you with sympathy, understanding and compassion during such a difficult time.
The Frank Pet Insurance Team.
Great experience
We found the website easy to navigate and are happy with our pets cover with FRANK.
30 juni 2026
Svar från Frank Pet Insurance
Hi Marisa,
Thank you for your lovely review. We’re really pleased to hear you had a great experience, found the website easy to navigate, and are happy with your pet’s cover.
We’re glad we could make things simple and straightforward from the start.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Leon,
Thank you for your lovely review. We’re really pleased to hear you found it very easy to take out insurance with Frank.
We’ve worked hard to keep things simple and straightforward from the start, so it’s great to know that came across.
The Frank Pet Insurance Team.
First time making a claim was straight…
First time making a claim was straight forward communication was excellent fast replies via email and payments made direct to the vets. Can’t fault them.
19 juni 2026
Svar från Frank Pet Insurance
Hi Esta,
Thank you so much for your lovely review. We’re really pleased to hear your first claim felt straightforward.
Our claims team work hard for a fast turnaround so there is less stress at an already stressful time.
We’re glad we could make things simple when you needed us.
The Frank Pet Insurance Team.
Very simple process when we…
Very simple process when we unfortunately had to make a claim for our old dog who was attacked by another dog off its lead, they thereafter claimed the money back for the surgery from the other dogs owner. FRANK dealt with it all to which we were very grateful for.
22 juni 2026
Svar från Frank Pet Insurance
Hi there,
Thank you so much for your lovely review. We’re sorry to hear about what happened to your pet, but we’re really pleased the claim process felt simple and that we could handle things for you.
We know situations like this can be stressful, so it means a lot to hear you felt supported and grateful for the help from our team.
The Frank Pet Insurance Team.
Great pet insurance providers
Frank were always really clear about insurance coverage and the claims process was so easy. I never had a problem with them and they always replied to my enquiries very quickly with very well explained answers. They were very supportive when my cat passed away and wrapped up loose ends. Thank you :)
18 juni 2026
Svar från Frank Pet Insurance
Hi Grace,
Thank you so much for your kind review. We’re really pleased to hear you found the cover clear, the claims process easy, and our replies helpful.
We’re especially grateful for your words about the support you received when your cat passed away. We know how difficult that time can be, and we’re glad we could help make things a little easier.
The Frank Pet Insurance Team.
It’s so easy to deal with my claim I…
It’s so easy to deal with my claim I just quickly fill in the form, upload the vet’s invoice & they pay my vet directly. No fess 👍🏻🤗
16 juni 2026
Svar från Frank Pet Insurance
Hi Trudie,
Thank you for your lovely review. We’re really pleased to hear you found the claims process so easy.
It’s great to know direct vet payment helped make things simple and stress-free. No fuss is exactly what we aim for.
The Frank Pet Insurance Team.
Cat Insurance Claim
Unfortunately we had to make a claim for our much loved, but very poorly cat. After making the very difficult decision to have her put to sleep we contacted the insurance company who were compassionate and made the actual claim process very easy, and straight forward. They kept us up to date with the process of the claim, and worked with the vets concerning the costs involved. Settlement was made quickly. I would use Frank Insurance again in the future.
11 juni 2026
Svar från Frank Pet Insurance
Thank you for your review Carol.
I'm sorry to hear you lost your beloved pet.
We take pride in our efficient claim process, and our agents are always compassionate and do their best to take the stress away from customers at a difficult time.
short but sweet
Sadly losing our lovely dog too soon we haven't had to call on Frank for anything but, arranging insurance was easy as was ending the supporrtr, so thank you.
18 juni 2026
Svar från Frank Pet Insurance
Hi Elizabeth, thank you for your review, I'm so sorry for your loss.
Our aim is to make those difficult times as stress free as possible, we understand how tough it is losing a pet.
Svar från Frank Pet Insurance
Hi there,
Thanks so much for your review! We’re delighted to hear your claim was easy to complete from start to finish.
That’s exactly the straightforward, no-nonsense service we aim to provide.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Hayley,
Thanks so much for your review! We’re really pleased to hear taking out your Frank policy was easy, simple and effective.
We appreciate you choosing us to help protect your pet.
The Frank Pet Insurance Team.
Speedy settlement to our vet bill
18 juni 2026
Svar från Frank Pet Insurance
Hi Stephen,
Thanks so much for your review! We’re really pleased to hear your claim was settled quickly, that’s exactly the kind of no-nonsense claims experience we aim for.
We appreciate you choosing Frank.
The Frank Pet Insurance Team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.