We have cancelled our policy as our dog has sadly passed away now but Frank have always been very helpful with any queries we’ve had for both of our dogs. We’ve been very happy with them.
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to... Se mer
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The team in customer services got back to me very quickly, explained things in detail, and offered me a competitive renewal quote. Their prices are very comeptieitve for the coverage they offer... Se mer
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Fantastic company, wonderful service. Every contact I’ve had with this company has been so positive. In a difficult time they have made everything so easy which is really appreciated. So pleased I cho... Se mer
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Företagsinformation
- Husdjursförsäkring
- också i
- Akutveterinärmottagning
- Djuraffär
- Foderbutik
- Försäkringsmäklare
- Veterinärapotek
Skrivet av företaget
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Kontaktuppgifter
100 Bishopsgate, EC2N 4AG, London, Storbritannien
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Frank Pet Insurance
Hi Donna,
Thanks for choosing Frank! We’re really pleased to hear you found everything easy to understand and straightforward to complete, exactly how pet insurance should be. 🐾
The Frank Pet Insurance Team.
Excellent service
I received an excellent service from Frank team every time I contacted them. They have been very helpful and dealt with my queries in a professional manner. My dog is insured with them for the last couple of years and he is very happy 😊. I definitely recommend them.
28 juli 2026
Svar från Frank Pet Insurance
Hi Anca,
Thank you so much for the brilliant review! We’re thrilled to hear our team has been consistently helpful and professional whenever you’ve needed us.
And we’re especially pleased to hear your dog is happy with us too, that’s the seal of approval we really care about! 🐾 Thanks for sticking with Frank and for recommending us.
The Frank Pet Insurance Team.
I am happy with the service I get from…
I am happy with the service I get from Frank,s insurance , thank you for liasing with my vet practice to make the whole process easier 👍
14 augusti 2026
Svar från Frank Pet Insurance
Hi Antonia,
Thank you so much for your kind review! We’re really pleased to hear you’ve been happy with the service and that us liaising directly with your vet helped make the process easier. That’s exactly how we like to do things, simple, straightforward, and with less hassle for you. 🐾
The Frank Pet Insurance Team.
I’m just about to start my second year…
I’m just about to start my second year with Frank pet insurance. I haven’t needed to call on their services but was happy with my original cover and price
. I’ve recently revisited my second year white and happy to continues with the great cover and continued reasonable price
3 augusti 2026
Svar från Frank Pet Insurance
Hi there,
Thanks so much for sticking with Frank for another year! 🐾 We’re really pleased to hear you’ve been happy with both the cover and the price.
Here’s to another year of keeping your four-legged friend covered!
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Alan,
Thanks for choosing Frank! 🐾 We’re really pleased to hear you found taking out your policy nice and straightforward.
Welcome to the Frank family, we’re happy to have you and your four-legged friend with us!
The Frank Pet Insurance Team.
Fantastic service
Fantastic service - even when my little frenchie sadly passed away suddenly everyone was so lovely.
4 augusti 2026
Svar från Frank Pet Insurance
Hi Becky, I'm sorry to hear about your little frenchie, we all understand what a difficult time it can be to lose a beloved pet, and we try to make the claim process as simple as possible.
Svar från Frank Pet Insurance
Hi Martin, thank you for your feedback. Our claims process is very efficient, once we receive all relevant information, a claim can be processed within a few days.
Svar från Frank Pet Insurance
Thank you for your review, we are always happy to help our customers! 🤩
Frank customer service is excellent
Frank customer service is excellent - I emailed with a query first thing and by 10am it has been resolved with new policy documents sent out - I’m happy to have all three of my dogs with Frank now.
27 juli 2026
Svar från Frank Pet Insurance
Hi Angharad, thank you for your review. We aim to respond to our customers within an hour during working hours of 8am-5pm, Monday to Friday and we are always happy to help! 🐾
Fast response to a question
31 juli 2026
Svar från Frank Pet Insurance
Hi Jayne,
Thanks for the great feedback! We’re glad we could answer your question quickly and keep things simple. That’s exactly the kind of no-nonsense service we aim to provide.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Christopher,
Thank you for the fantastic review! We’re delighted you found the application process incredibly easy and that Frank stood out as the best option for you. Welcome to the family!
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Chrissy,
Thank you for the lovely feedback! We’re so pleased our team could respond quickly and help with your enquiry.
The Frank Pet Insurance Team.
Simple and easy process
30 juli 2026
Svar från Frank Pet Insurance
Hi there,
Thanks for choosing Frank! We’re delighted to hear that taking out your policy was simple and easy, exactly how pet insurance should be. Welcome to the Frank family!
The Frank Pet Insurance Team.
Quick and easy to set up my policy…
Quick and easy to set up my policy great price for my older cats
30 juli 2026
Svar från Frank Pet Insurance
Hi Tracy,
Thank you for the lovely review! We’re so pleased you found setting up your policy quick and easy, and that the price worked well for your older cats.
Welcome to the Frank family!
The Frank Pet Insurance Team.
Frank make submitting a claim simple
Frank make submitting a claim simple. When you're worried and scared about the health of your beloved family dog, they handle your claim efficiently, liaising directly with the vet and paying our claim without fuss. Excellent service and stress free, just when you need it most.
21 juli 2026
Svar från Frank Pet Insurance
Hi there,
Thank you so much for your kind words. We know how worrying it is when a beloved pet is unwell, so we’re really pleased our team could make the claims process simple, work directly with your vet, and take some of the stress off your shoulders. We hope your dog is feeling much better.
The Frank Pet Insurance Team.
I won't be renewing my policy after 5 years
After four years of paying for what I believed was comprehensive pet insurance, this claim has completely changed my opinion of Frank Pet Insurance.
My claim was reduced by £135 because the insurer decided my cat's symptoms had started during normal surgery hours, based solely on the incorrect wording of the veterinary notes. When I explained that I had actually told the vet the breathing changes only occurred in the evening, I expected my appeal to be considered fairly.
Instead, despite the veterinary practice confirming that I disputed the notes and providing that information to Frank, the decision ultimately came down to the treating vet's original notes which were wrong. My own account of what happened during the consultation, plus my witness, carried no weight at all. The appeal process therefore felt like a formality rather than a genuine review of the circumstances. The outcome remained entirely dependent on the very records I was disputing.
What disappointed me most was the lack of common sense. If a customer says the clinical notes don't accurately reflect what they reported, there appears to be no meaningful way to challenge them. You're effectively told that whatever was written at the time is treated as unquestionable, even when that wording has significant financial consequences.
I've paid premiums for years believing I had cover for emergencies, only to discover that a few words in a vet's notes can determine whether an out-of-hours claim is accepted or rejected. That isn't the level of customer protection I expected from a company I've remained loyal to.
Sadly, this experience has left me with no confidence in Frank's appeals process. If you're considering this insurer, be aware that if there's ever a dispute about what's recorded in your pet's medical notes, your own account may make little difference. After four years as a customer, with two elder cats and expensive pet insurance, I won't be renewing my policy.
28 juli 2026
Omdöme utan inbjudan
Svar från Frank Pet Insurance
Hi there,
Thank you for your feedback.
When assessing claims and any subsequent reviews, we consider all relevant information available to us, including information provided by the policyholder and the veterinary practice.
Decisions are made based on the evidence available and in line with the policy terms and conditions. For the out-of-hours claim, while our policies do include cover for life-threatening emergencies, they don’t extend to out-of-hours charges if your pet could have safely been seen during normal vet hours.
That said, we do still cover standard consultation costs and any eligible veterinary treatment in those situations.
The Frank Pet Insurance Team.
That dreaded 20% - 25% extra not there
Why I chose this - that 20% - 25% for a condition was not there.
26 juli 2026
Svar från Frank Pet Insurance
Hi there,
Thank you for choosing Frank! You’re absolutely right, our policies don’t include an additional co-payment when you claim.
We’re delighted this gave you the confidence to choose us.
The Frank Pet Insurance Team.
Excellent speedy service again
24 juli 2026
Svar från Frank Pet Insurance
Hi there,
Thank you for the fantastic review! We’re delighted your claim was paid quickly and that you received another excellent experience from our team. We know how important fast, straightforward support is when your pet needs care.
The Frank Pet Insurance Team.
I was disappointed at first as I could…
I was disappointed at first as I could not just pick up the phone and talk to someone. However, the web site was well designed and the process simple, and it worked. Claim settled in 2 weeks.
21 juli 2026
Svar från Frank Pet Insurance
Hi Diane,
Thank you for your feedback.
We’re glad our website made the process simple and that your claim was settled promptly.
We do offer our callback service, and our team will be happy to get in touch with anyone who requests a call, with a time that suits them, this prevents waiting in long call queues.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Tina,
Thank you for the great feedback! We’re pleased our Customer Success Team could provide a quick, helpful response and that you found our premium reasonable and service efficient. Straightforward support and no-nonsense cover are exactly what we aim for.
The Frank Pet Insurance Team.
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