We have cancelled our policy as our dog has sadly passed away now but Frank have always been very helpful with any queries we’ve had for both of our dogs. We’ve been very happy with them.
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to... Se mer
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The team in customer services got back to me very quickly, explained things in detail, and offered me a competitive renewal quote. Their prices are very comeptieitve for the coverage they offer... Se mer
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Fantastic company, wonderful service. Every contact I’ve had with this company has been so positive. In a difficult time they have made everything so easy which is really appreciated. So pleased I cho... Se mer
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Företagsinformation
- Husdjursförsäkring
- också i
- Akutveterinärmottagning
- Djuraffär
- Foderbutik
- Försäkringsmäklare
- Veterinärapotek
Skrivet av företaget
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Kontaktuppgifter
100 Bishopsgate, EC2N 4AG, London, Storbritannien
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We would recommend Frank Pet Insurance…
We would recommend Frank Pet Insurance to anyone.
They are competitively priced, responsive, thoughtful and just generally a great company to deal with
8 september 2026
Svar från Frank Pet Insurance
Hi Jon,
Thank you so much for the recommendation! We’re really pleased to hear you’ve found us competitively priced, responsive and thoughtful.
It’s brilliant to know you’ve had such a positive experience with us, and we really appreciate you taking the time to share it. 🐾
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Sue,
Thanks for the great feedback! We’re really pleased we could get back to you quickly and help with your query.
Fast, friendly and straightforward is exactly what we aim for. 🐾
The Frank Pet Insurance Team.
Understand of my situation regarding my…
Understand of my situation regarding my pet , compassionate and great communication from the with great priced policy and will use again
8 september 2026
Svar från Frank Pet Insurance
Hi Stephen,
Thanks so much for the lovely feedback. We’re really glad our team could understand your situation, communicate clearly and show the compassion you needed.
It’s also great to hear you were happy with the price of your policy. We’d be very happy to welcome you back again in the future. 🐾
The Frank Pet Insurance Team.
Straight forward and clearly laid out
6 september 2026
Svar från Frank Pet Insurance
Good afternoon, thank you for your review. Welcome to Frank! 🐾
Svar från Frank Pet Insurance
Hi Janis,
Thanks for the great feedback! We’re really pleased you found taking out a policy with us straightforward and easy. Welcome to Frank, we’re happy to have you with us!
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi there,
Thanks for the great feedback! We’re really pleased to hear you received a quick response during the claims process. Our team works hard to make claims as straightforward and speedy as possible when you need us most.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Dan,
Thanks so much for the lovely review! We’re delighted to hear you’ve been happy with our team, our service and the price of your cover. That’s exactly the kind of experience we want to provide.
The Frank Pet Insurance Team.
AVOID. Please read!
Another one to add to insurers to avoid. Con artists. Trying to get out of paying £3000 for a claim where I took my dog for an Injury to her front leg. The vet reccomended a ct scan. Upon the ct scan findings there was secondary findings of hip dysplasia and elbow dysplasia and spinal disease. (All nothing to do with why I had the scan).
They’ve refused my claim saying they don’t cover ongoing illnesses,and seen as these joint issues were happening over time,they said they deemed it underlying!!!! Even stating I made a claim for lameness last year ,which I did t because I didn’t even know of any joint issues and the vet hasn’t even got me down as being there on that specific date they claim I was!!!
But more to the point,I never even attended or claimed for these issues. The same procedure would have happened regardless.
STAY CLEAR. THEY WILL TRY ANYTHING TO NOT PAY OUT!!
Oh and they even asked me to send pictures of my dog after a claim was made!!! Which the vets said we’ve never come acrosss a company ask for pics of your dog!!
*EDIT
In response to Franks reply. There is no record at all of my pet having any history with joints,because she’s never had any!! So stop trying to twist this for people to see.
The way you reject claims goes against the Financial ombudsman grounds for it,as they clearly state. So anybody getting rejected for false pre existing rubbish,take it to the ombudsman,because they state basically that it’s wrong what insurers are doing.
And yes I know there’s a complaints procedure,and you’ll be getting that soon before I go to the ombudsman and out you for the scamming crooks you are!
28 augusti 2026
Omdöme utan inbjudan
Svar från Frank Pet Insurance
Hi Paul,
Thank you for your review.
When assessing a claim, our team reviews the full clinical history and the dates provided by both you and your vet to understand when symptoms first appeared. If the information held on our records differs from the information provided by your vet, we need to validate those details before we can complete our assessment of the claim.
We do offer an appeals process if you believe the decision is incorrect. We can see you are in contact with our claims team to discuss this option further.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi there,
Thanks for the great review! We’re really pleased you found our prices competitive and the website nice and easy to use. Simple, no-nonsense pet insurance is exactly what we’re here for.
Welcome to Frank!
The Frank Pet Insurance Team.
Great prices
Great prices, my partner has just took out a policy and it was half the price of our current policy!
28 augusti 2026
Omdöme utan inbjudan
Svar från Frank Pet Insurance
Hi there!
Thanks so much for the great review! We love hearing that your partner found a policy with us at such a competitive price. Great cover and great value are exactly what we aim for, without making pet insurance complicated.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi there,
Thank you for the great review! We’re really pleased you found arranging your Frank policy easy, clear and straightforward and that you’re happy with the cover for your dog.
Thanks for choosing Frank to help protect them.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Charles,
Thanks so much for the lovely feedback! We’re really pleased to hear you received excellent service and that your claim was processed smoothly. 🐾
We really appreciate you choosing Frank.
The Frank Pet Insurance Team.
Quick and easy to complete
22 augusti 2026
Svar från Frank Pet Insurance
Hi John,
Thanks so much for your review! We’re chuffed to hear you found taking out your Frank policy quick and easy, that’s exactly how pet insurance should be. 🐾
Welcome to Frank!
The Frank Pet Insurance Team.
Very easy to set up and the second pet…
Very easy to set up and the second pet we have covered, paid out very quickly and easy to claim for our first pet
20 augusti 2026
Svar från Frank Pet Insurance
Hi Alison,
Thanks so much for the lovely feedback! We’re really pleased to hear setting up cover was easy and that you’ve found the claims process straightforward and efficient. We really appreciate you choosing Frank again. 🐾
The Frank Pet Insurance Team.
Would Recommend
Been insured with Frank for years. Cover for 3 cats. Never had any issues. Very professional and helpful.
13 augusti 2026
Svar från Frank Pet Insurance
Hi Clair,
Thank you for sticking with Frank over the years and for trusting us to cover all three of your cats! We’re really pleased to hear you’ve consistently found our team professional, helpful and easy to deal with. Your recommendation means a lot to us. 🐾
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Philip.
Thanks for the lovely feedback! We’re really pleased to hear your claim was handled efficiently and everything went smoothly. That’s exactly the straightforward service we aim to provide. 🐾
The Frank Pet Insurance Team.
Dog eye ulcer
Quick and the on line submitting claims system easy to use and can gain access to current claim status at any time.
13 augusti 2026
Svar från Frank Pet Insurance
Hi Andy,
Thanks for the great feedback! We’re really pleased to hear you found our online claims system quick and easy to use, and that being able to check your claim status along the way made things that bit simpler. We hope your dog is feeling much better now. 🐾
The Frank Pet Insurance Team.
Adding a new cat onto the insurance was…
Adding a new cat onto the insurance was so easy, highly recommend Frank Pet Insurance, always spot on. You can choose additions as it suits your needs, dental is a must for my cats.. but there are others you can add.
20 augusti 2026
Svar från Frank Pet Insurance
Hi there,
Thanks so much for the recommendation! We’re delighted to hear joining us was quick and easy, and that you’ve been able to tailor your cover with the extras that suit your pets best. It’s great to have you and your cats with Frank! 🐾
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Thank you for your review Farshid, welcome to Frank! 🐾
Everything was settled very quick
Everything was settled very quick. No problem at all. Great company
14 augusti 2026
Svar från Frank Pet Insurance
Hi there,
Thank you for the lovely feedback! We’re so pleased to hear your claim was settled quickly and everything went smoothly, that’s exactly the kind of no-nonsense experience we aim for. Thanks for choosing Frank! 🐾
The Frank Pet Insurance Team.
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