We have cancelled our policy as our dog has sadly passed away now but Frank have always been very helpful with any queries we’ve had for both of our dogs. We’ve been very happy with them.
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to... Se mer
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The team in customer services got back to me very quickly, explained things in detail, and offered me a competitive renewal quote. Their prices are very comeptieitve for the coverage they offer... Se mer
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Fantastic company, wonderful service. Every contact I’ve had with this company has been so positive. In a difficult time they have made everything so easy which is really appreciated. So pleased I cho... Se mer
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Företagsinformation
- Husdjursförsäkring
- också i
- Akutveterinärmottagning
- Djuraffär
- Foderbutik
- Försäkringsmäklare
- Veterinärapotek
Skrivet av företaget
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Kontaktuppgifter
100 Bishopsgate, EC2N 4AG, London, Storbritannien
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Extremely helpful on the phone
Extremely helpful on the phone
Paid bills on time
No hassle
24 september 2026
Svar från Frank Pet Insurance
Hi Stephen.
Thanks so much for the lovely review! We’re really pleased our team could help over the phone and that everything with your claims were handled quickly and hassle-free. That’s exactly how we like pet insurance to be, simple, straightforward and stress-free. 🐾
The Frank Pet Insurance Team.
Simple to claim and it was paid.
23 september 2026
Svar från Frank Pet Insurance
Hi Joanne,
Thanks so much for your review! We’re really pleased to hear you found the claims process simple and that everything was paid smoothly. That’s exactly the kind of no-nonsense experience we aim for. 🐾
The Frank Pet Insurance Team.
Very helpful- spoke to a man called…
Very helpful- spoke to a man called janie and he was amazing
23 september 2026
Svar från Frank Pet Insurance
Hi Lianne.
Thanks so much for the lovely feedback! We’re really pleased to hear you had such a helpful experience, and we’ll be sure to pass your kind words on to Jamie. 🐾
The Frank Pet Insurance Team.
Price was more or less same as last years…
Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to do that now. Might make it easier for them but not for those of us who want to pay by C/card - as you can with most other insurance types.
21 september 2026
Svar från Frank Pet Insurance
Hi Kathy.
Thanks for giving Frank a try, we’re really pleased we could offer you a competitive price. 🐾
We completely understand your feedback about wanting the option to pay annually by credit card. Currently, we’re unable to offer annual premium payments and our policies are paid monthly by Direct Debit.
There’s no extra cost for paying monthly, and it works as a subscription rather than a finance agreement, so it won’t impact your credit score. You can also cancel at any time with no fees.
We really appreciate you taking the time to share your feedback.
The Frank Pet Insurance Team.
Very good customer service.
20 augusti 2026
Svar från Frank Pet Insurance
Hi Clare.
Thanks so much for your kind feedback! We’re really pleased to hear you’ve had a good experience with our customer service while your claim is being processed.
We’ll continue to keep things as clear and straightforward as possible throughout.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi there,
Thanks for the great feedback! We’re really pleased to hear setting up your cover online was quick and easy, just how we like it. 🐾
Thanks for choosing Frank to help protect your pet.
The Frank Pet Insurance Team.
We received a very nice condolence card…
We received a very nice condolence card after our dog had died. They very promptly and sympathetically dealt with our claim for the treatment he had received and cancelled the direct debit without being asked
14 september 2026
Svar från Frank Pet Insurance
Hi Stephen,
We’re so sorry for the loss of your dog. ❤️ Thank you for your kind words, it means a lot to know the condolence card and the way our team handled everything brought a little comfort at such a difficult time.
We’re glad we could deal with your claim promptly and make cancelling the policy one less thing for you to worry about.
Our thoughts are with you and your family.
The Frank Pet Insurance Team.
We lost our dog recently and informed…
We lost our dog recently and informed Franks, they responded swiftly and immediately cancelled our DD
21 september 2026
Svar från Frank Pet Insurance
Hi Shaun,
We’re so sorry to hear about the loss of your dog. ❤️ Thank you for taking the time to leave us a review during such a difficult time.
We’re glad our team could make things a little easier by responding quickly and getting your policy sorted straight away.
Our thoughts are with you and your family.
The Frank Pet Insurance Team.
I found taking out insurance with this…
I found taking out insurance with this company really easy.
19 september 2026
Svar från Frank Pet Insurance
Hi Jessica.
Thanks for the lovely feedback! We’re really pleased you found taking out your insurance with Frank quick and easy.
We like to keep things simple and straightforward, so it’s great to hear the process worked well for you.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Martyn,
Thanks so much for the great feedback! We’re really pleased your claim was resolved quickly and without any hassle.
We appreciate you choosing Frank and we’re glad we could make the process straightforward for you.
The Frank Pet Insurance Team.
Great prompt help in answering all of…
Great prompt help in answering all of my queries prior to setting up an account. Very happy to proceed 😊
18 september 2026
Svar från Frank Pet Insurance
Hi Jay,
Thanks so much for the lovely feedback 😊 We’re really pleased our team could help answer all your questions and make getting set up nice and straightforward.
Welcome to Frank, we’re glad to have you with us!
The Frank Pet Insurance Team.
Not worth it at all
Not worth it at all, save your money.
My dog died while I was on holiday, my son saught veterinary care as an emergency NOT COVERED take home medication NOT COVERED. Death of my dog was covered but very reluctant to pay as I was asked for all kinds of proof of purchase. Wasn't paid full amount in the end I gave up fighting and arguing it it was a traumatic time as it was without back an forth for more money and my dog was still dead.
31 juli 2026
Omdöme utan inbjudan
Svar från Frank Pet Insurance
Hi Michelle,
We’re very sorry for the loss of your dog, please accept our sincere condolences.
For the out-of-hours claim, while our policies do include cover for life-threatening emergencies, they don’t extend to out-of-hours charges if your pet could have safely been seen during normal vet hours. That said, we do still cover the standard consultation equivalent cost and any eligible veterinary treatment in those situations.
Our Boosters were designed to give our customers a more bespoke policy, tailored to their pet's individual needs and are clearly outlined in the quote journey and your policy documents.
All of our Boosters can be added or removed at any time throughout your policy period as your situation changes, you don’t have to wait until renewal to make any changes.
The Death benefit is calculated as a percentage of the purchase price declared on the policy when it is taken out. It is a standard requirement to provide proof of purchase for these claims to be validated.
Our appeals process gives your vet the opportunity to submit any further information that may not have been available when the claim was first assessed. Please contact us at claims@frankpetinsurance.co.uk and a member of our team will be happy to help.
The Frank Pet Insurance Team.
Fast and efficent good company
10 september 2026
Svar från Frank Pet Insurance
Hi Michele,
Thanks for the great feedback! We’re really pleased you found the service fast and efficient.
We appreciate you choosing Frank and we’re always here if you need us.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Georgy,
Thanks for choosing Frank! We’re really pleased to hear you found everything clear, easy to access and straightforward when taking out your policy. We like to keep pet insurance simple and hassle-free from the very start. 🐾
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Sophia,
Thanks so much for the lovely feedback! We’re really pleased to hear the portal claim form was easy to use, communication was clear, and everything was paid without any fuss. That’s exactly the kind of no-nonsense experience we aim for. 🐾
The Frank Pet Insurance Team.
Fantastic company
Fantastic company, wonderful service. Every contact I’ve had with this company has been so positive. In a difficult time they have made everything so easy which is really appreciated. So pleased I chose Frank for my pet insurance. Thank you
11 september 2026
Svar från Frank Pet Insurance
Hi Kelly,
Thank you so much for your lovely review! We’re really pleased we could make things a little easier during a difficult time, that’s exactly what we’re here for.
It means a lot to hear that every experience you’ve had with the Frank team has been so positive. Thank you for choosing us to look after your pet. 🐾💙
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi there,
Thanks for the great feedback! We’re really pleased to hear you found our response quick and the claims process easy.
We work hard to keep claiming straightforward, clear and hassle-free, so it’s great to know that came across.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi there,
Thanks for the great feedback! We’re really pleased to hear you found our communication clear and helpful.
We’ll keep doing our best to make things simple, straightforward and stress-free.
The Frank Pet Insurance Team.
Do not use this company
They will do anything not to pay out to you. They do not tell you they don't cover for medicine for use at home unless you tick a box, which they don't tell you about until after you put in a claim and therefore you can no longer claim due to changes made mid policy. Put a claim in for over £600 and got back £30. My cat got out down, cost me £513, I got £13 back. Don't waste your money on this company, save it and out it towards vet bills, it will be money better spent
10 september 2026
Omdöme utan inbjudan
Svar från Frank Pet Insurance
Hi Deborah,
We’re really sorry to hear about the loss of your cat, please accept our sincere condolences.
Sadly, cremation costs are not covered under our policies, and the final amount paid can also be affected by the applicable policy excess. We understand this may have added to an already difficult situation, and we’d be happy to talk you through the claim breakdown in more detail.
Please email claims@frankpetinsurance.co.uk and our team will be happy to help.
The Frank Pet Insurance Team.
Easy to check out
9 september 2026
Svar från Frank Pet Insurance
Hi Simon,
Thanks so much for the great feedback! We’re pleased to hear you found taking out your Frank policy easy and straightforward, exactly how pet insurance should be. 🐾
Welcome to Frank!
The Frank Pet Insurance Team.
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