We have cancelled our policy as our dog has sadly passed away now but Frank have always been very helpful with any queries we’ve had for both of our dogs. We’ve been very happy with them.
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to... Se mer
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The team in customer services got back to me very quickly, explained things in detail, and offered me a competitive renewal quote. Their prices are very comeptieitve for the coverage they offer... Se mer
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Fantastic company, wonderful service. Every contact I’ve had with this company has been so positive. In a difficult time they have made everything so easy which is really appreciated. So pleased I cho... Se mer
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Företagsinformation
- Husdjursförsäkring
- också i
- Akutveterinärmottagning
- Djuraffär
- Foderbutik
- Försäkringsmäklare
- Veterinärapotek
Skrivet av företaget
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Kontaktuppgifter
100 Bishopsgate, EC2N 4AG, London, Storbritannien
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I cant praise them enough
I cant praise them enough, walking us through the claim process, very helpful ,fast, freindly myself and wife are pensioners and not very good dealing with things like this ,
14 april 2026
Svar från Frank Pet Insurance
Hi there,
Thanks so much for your lovely review. We’re really pleased to hear our team could walk you through the claims process and make everything feel helpful, friendly and straightforward. We know insurance can sometimes feel daunting, so it means a lot to know we were able to support both you and your wife and make things easier.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Kevin,
Thanks so much for your review. We’re really pleased to hear your claim was handled quickly. Our team work hard to deliver a speedy turnaround, so it’s great to know that came through in your experience. We know how important it is to keep things simple and efficient when you need to make a claim.
The Frank Pet Insurance Team.
Extremely quick and efficient responses…
Extremely quick and efficient responses to emails and handling of our claim
2 april 2026
Svar från Frank Pet Insurance
Hi Rachel,
Thanks so much for your review. We’re really pleased to hear you found our email responses quick and efficient, and that your claim was handled smoothly. We know how important clear communication and a prompt claims experience are, so it’s great to know our team delivered for you.
The Frank Pet Insurance Team.
Wouldnt Pay full claim
Wouldnt pay out a large portion of vets bills when my cat had a seizure because she required sedation. Frank said the sedation was due to my cats demenour and not the treatement. Very poor.
9 april 2026
Svar från Frank Pet Insurance
Hi Andrew,
Thank you for your review, your feedback is very important to us.
Your claim is assessed using the information provided by yourself and your vet.
If you feel the decision is incorrect, please contact our Claims Department via claims@frankpetinsurance.co.uk, they will be happy to help you with the appeals process.
This will give your vets the opportunity to provide further information that may not have been submitted in the first place.
The Frank Pet Insurance Team.
Very quick at messaging and informing…
Very quick at messaging and informing us of our case
9 april 2026
Svar från Frank Pet Insurance
Hi Lee, thank you for your review. We do have a very efficient claims process and are keen to keep you informed along that process.
Marvin
My cat Marvin developed a UTI, and had to visit the vets a total of 3 times. I'd taken out insurance with Frank, and once I made my claims it was sorted promptly and the money paid into my account. They also communicated quickly and replied to my emails, it's unusual these days to get such good quality customer service.
24 mars 2026
Svar från Frank Pet Insurance
Hi Emma,
Thanks so much for your review. We’re sorry to hear Marvin was unwell and we hope he's feeling better.
We’re really pleased to hear your claim was sorted promptly and that the payment reached your account quickly. It’s also great to know our team kept you updated and replied to your emails promptly, we work hard to keep things clear, quick and genuinely helpful when it matters most.
The Frank Pet Insurance Team.
Paid my claim as soon as the vet…
Paid my claim as soon as the vet completed the paperwork. Money was in the bank within the timeframe given.
31 mars 2026
Svar från Frank Pet Insurance
Hi Helen,
Thanks so much for your review. We’re delighted to hear your claim was paid as soon as your vet completed the claims form. Our claims team work hard to deliver a fast turnaround, so it’s great to know that came through in your experience.
The Frank Pet Insurance Team.
No reminders issues with the vets you…
No reminders issues with the vets you can use, it wasn’t value for money as far as I’m concerned.
16 mars 2026
Svar från Frank Pet Insurance
Hi Grace,
Thanks for your feedback.
To clarify, we work with any RCVS registered vet, and if anything about the policy wasn’t quite right for your needs, our cover is bespoke so you can amend it to suit you better. Please feel free to contact us at info@frankpetinsurance.co.uk and we will be happy to help.
The Frank Pet Insurance Team
Svar från Frank Pet Insurance
Hi there,
Thanks so much for your review. We’re really pleased to hear you found our staff helpful and our service great. We work hard to keep things clear, friendly and straightforward, so it means a lot to know that came through in your experience.
The Frank Pet Insurance Team.
The company is doing very well and is helpful on the phone.
The company is doing very well in dealing with my claim, on the phone. I did struggle to use the login though.
25 mars 2026
Svar från Frank Pet Insurance
Hi Stephen, thank you for your feedback. I'm sorry to hear you had trouble logging in. Always contact us and we'll give you a call to help. As you know, we respond very quickly and are always happy to help!
Such a helpful company.
Such a helpful company.
Always thoughtful and polite.
Explains claims well and clearly-even if it’s not the answer we hoped for!
Payment of claims is very quick.
Would recommend.
27 mars 2026
Svar från Frank Pet Insurance
Hi Angie,
Thanks so much for your kind words. We’re really pleased to hear you’ve found our team helpful, thoughtful and polite, and that we’ve been able to explain claims clearly. It’s also great to know claim payments have been made quickly.
We really appreciate your recommendation and your support.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Steve,
Thanks so much for your review. We’re really pleased to hear you found the claims process swift and that payment was made quickly. When you need to make a claim, keeping things simple and moving fast really matters, so it’s great to know we delivered.
We really appreciate you taking the time to share your experience.
The Frank Pet Insurance Team.
Very easy to deal with and sorting out…
Very easy to deal with and sorting out claims is very painless. Won’t change insurers as Frank are really good!
26 mars 2026
Svar från Frank Pet Insurance
Hi there,
Thank you so much for your lovely review. We’re really pleased to hear you’ve found us easy to deal with and that sorting your claims has been painless too, that’s exactly the kind of experience we want every pet owner to have.
It means a lot to know you’d choose to stay with Frank, and we really appreciate your support.
The Frank Pet Insurance Team.
Denied a claim for invalid reason.
Denied a claim with the reasoning that it was a pre-existing condition even though my dog has never before been to the vets for this condition. Plus I was completely honest about when symptoms first started - which was well within my policy start date.
24 mars 2026
Svar från Frank Pet Insurance
Hi Elaine,
Thanks for taking the time to leave a review. Pre-existing conditions are not covered under our policies, and this is standard across the pet insurance industry. We do assess claims against the information available, including the pet’s medical history and the policy terms in place at the time of the claim.
If you feel that the decision was incorrect there is an appeal process. This gives your vets the opportunity to submit further information that may have been missed first time around. Please contact us at claims@frankpetinsurance.co.uk and a member of our team will be happy to help.
The Frank Pet Insurance Team.
Fast efficient service
Although we needed to pay the vet up front Frank made sure the money was back in my account super fast. The forms were easy to complete, couldn't fault them or the process
4 mars 2026
Svar från Frank Pet Insurance
Hi Christine,
Thank you for taking the time to share your feedback. We’re really pleased to hear that the claim was handled quickly and the money was back in your account fast. It’s also great to know you found the forms easy to complete and the process straightforward. We really appreciate your kind words and your support.
The Frank Pet Insurance Team.
Svar från Frank Pet Insurance
Hi Helen,
Thanks for taking the time to share your feedback. We’re so pleased to hear you found the claims process straightforward, quick and easy to complete. That’s exactly the kind of simple, no-nonsense experience we aim to provide.
We really appreciate your support and will be sure to share your comments with the team.
The Frank Pet Insurance Team.
Watch out
They try everything not pay out, ignore what the vets tell them. Very difficult to leave them,
22 mars 2026
Omdöme utan inbjudan
Svar från Frank Pet Insurance
Hi Paul,
Thanks for taking the time to leave a review.
Pre-existing conditions are not covered under our policies, and this is standard across the pet insurance industry. We do assess claims against the information available, including the pet’s medical history and the policy terms in place at the time of the claim.
You can cancel with us at any time, without any fees; please contact info@frankpetinsurance.co.uk and we will be happy to help.
The Frank Pet Insurance Team.
Telephone conversation with Jamie
20 mars 2026
Svar från Frank Pet Insurance
Hi Sheila,
Thanks so much for taking the time to leave a review. We’re really pleased to hear your telephone conversation with Jamie was a positive one. We work hard to keep things clear, helpful and straightforward, so it’s great to know Jamie delivered that for you.
We really appreciate your support and will make sure your feedback is passed on.
The Frank Pet Insurance Team.
Excellent Service
This is the second claim in as many weeks, simple and quick process, would highly recommend!
19 mars 2026
Svar från Frank Pet Insurance
Hi Lindsay,
Thanks so much for your great review. We’re delighted to hear your recent claims were simple and quick to sort, especially when you needed us twice in such a short space of time. Our team works hard to deliver a quick claims turnaround, so it’s lovely to know that came through in your experience. We really appreciate your recommendation.
The Frank Pet Insurance Team.
Good value and easy to deal with
We've been with Frank Pet Insurance for a while now and they have always been easy to deal with and good value. Recommended.
19 mars 2026
Svar från Frank Pet Insurance
Hi Stephen,
Thanks so much for your lovely review. We’re really pleased to hear you’ve found Frank good value and easy to deal with over time, that’s exactly what we aim for. We really appreciate the recommendation and your continued trust in us to help protect your pet.
The Frank Pet Insurance Team.
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