Just found out that Flip Key have cancelled all bookings after November 1 2024, with refunds to all customers. I had booked accommodation through them as part of a holiday in 2024, with other dependa... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've been using FlipKey & VRBO for years now and their service just keeps getting worse the more I use it. I spent over a week trying to book a place, only having the place never respond. It take 24 h... Se mer
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OWNERS BEWARE: Apparently this company isn't smart enough to accept an EIN in place of a SSN for owners. They are refusing to release a payment for a booking in early December. VRBO and AirBnB ha... Se mer
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Unfortunately I ended up getting sick the day before we were to arrive at Laurel Ridge near Nantahala River in NC to stay in a cabin. I was admitted to the hospital and had explained to TripAdvisor an... Se mer
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See over 200,000 verified guest reviews and find great deals for 100,000 vacation home rentals at FlipKey.
Kontaktuppgifter
226 Causeway Street, Second Floor, 02114, Boston, USA
- (877) 354-7539
- www.flipkey.com
1,3
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2 tn omdömen
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Avoid them at all costs
Avoid them at all costs. I have been cancelled 3 times by this company Exelente Est E on appartments I have booked in Tenerife through Flip Key(Trip Advisor).They cancelled the 2nd one and offered me another which i accepted then I couldn't believe it they cancelled that one quoting 'non profit making' they new this when it was offered to me. It was 5 weeks before our trip leaving us with no accommodation as it had all been taken unless you want to pay twice the price and have an appartment that was too big. They have no idea what is going on with the owners or agents of these properties. They are double booking, taking your deposit then cancelling quoting 'technical problems ' rubbish. They shouldn't be allowed to do this. We should be compensated for the stress this causes. Trip Advisor blame computer problems but are useless and powerless to do anything about these agencies. They offered to help find new accommodation but none was available at the size, location and price we had before. You book early to get the accommodation that suits you.
NEVER AGAIN.
23 december 2019
Omdöme utan inbjudan
Svar från FlipKey
Hi, thanks for your review about your recent booking experience with us. We're sorry that your booking didn't go through as planned and have been cancelled. We understand how this experience may have been stressful, but be sure we tried our best to help you resolve it. We give owners the tool to keep their adverts and prices up to date and our larger property managers can also reply on help from our account manager team. While we can't keep anyone from cancelling a booking if really necessary we have measures in place, that make sure your booking is protected and only cancelled as a last resort. Please be sure, we'll follow up with the owner in question to make sure this doesn't happen again. We've offered you further help to find an alternative and if you're still interested, please feel free to call us on +442037015387 and our dedicated team is happy to check our options. Many thanks, Valerie - TripAdvisor Rentals Support
OWNERS BEWARE
OWNERS BEWARE: Apparently this company isn't smart enough to accept an EIN in place of a SSN for owners.
They are refusing to release a payment for a booking in early December. VRBO and AirBnB had NO PROBLEM using our EIN. Use VRBO/HomeAway or AirBnB instead. Avoid FlipKey/TripAdvisor if you want to be paid!
19 december 2019
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Svar från FlipKey
Hi Michael,
Thanks for your review of our tax form. We're sorry for the trouble you've had with your tax details and that you feel we are refusing to pay you.
I understand how important it is that you receive your payout on time when the guest check-in at your property. Please be sure, we're trying to pay you your payout for your booking, but to do so have to adhere to IRS regulations. Our tax form is made to automatically validate your answers and in your case, it may be asking for the SSN for others the EIN, this depends on the information the IRS requires.
If you'd like an update on your ticket, please reply to one of our emails, and we're happy to tell you about our progress.
Many thanks,
Marie - TripAdvisor Rentals Support
Called up pet-friendly places
Called up pet-friendly places, up pops FlipKey. I go to check out vacation rentals...that are linked to the pet-friendly page, determine and itinerary and then check the amenities: Low and behold...the rental said NO PETS! So watch it! Flipkey is not accurate about pet-friendly places..and there's no contact info that I could find to point out the problem. Will not book through this outfit!
20 november 2019
Omdöme utan inbjudan
Svar från FlipKey
Hi Hal,
Thanks for your feedback. I’m sorry to hear that when looking for pet friendly properties you came across a property that was not pet friendly. I see how this can be frustrating, as you want to include your pet in the vacation. I want to assure you that we are here to help. When looking for properties on Flipkey and you enter your destination, all properties in that area will show. From there you can can click on more filters and in the suitability option, you can Tick “Pets Allowed” and properties that only allow pets will show with the pets allowed on the property listings underneath the picture. I also want to assure you that we are reachable. I’m sorry your were unable to find our number on the website but I’m happy to provide you with the link to our contact us: https://bit.ly/2KHNjIp. Also, to be able to better assist you, I recommend calling us at +1-877-354-7539 and a dedicated agent will be happy to help you look into this further for you.
Many thanks
Johanna- TripAdvisor Rentals Support
Confortable house
Confortable house, owner very responsable and resolve problems inmidiatly. Matress need to be changed, sofa in one bed is very uncofortable to sleep, other than that it is a nice place to relax
13 november 2019
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Non utilizzate mai questo sito
Non utilizzate mai questo sito, fa schifo, e c'é il rischio che vi scarichino soldi senza valido motivo, veramente flipkey é un pericolo pubblico, funziona male e vogliono avere ragione. Mai piú !!!!!
12 november 2019
Omdöme utan inbjudan
Svar från FlipKey
La ringraziamo per la sua recensione sul sito e ci dispiace molto leggere che non e` soddisfatto del nostro servizio. Pssaimo capire quanto possa essere frustrante quando non e` al corrente di determinati termini e condizioni e addebiti non previsti. Con FlipKey, per contratto, quando i proprietari non possono onorare una prenotazione è responsabilita` del medesimo proprietario cancellare la prenotazione. Solamente quando la prenotazione viene cancellata che l'ospite puo` ricevere il rimborso che corrisponde all’importo della prenotazione fatta. Nell’eventuale caso una prenotazione debba essere cancellata dal propretario, una penale per la prenotazione non onorata e` da pagare. Puo cliccare su questo link se vuole leggere in dettaglio la procedura che c’e` in tale caso di prenotazioni cancellate: https://bit.ly/370gNuy
FlipKey prende molto seriamente queste prenotazioni, perche` e` nostra intenzione offrire ai nostri clienti delle vacanze di loro gradimento. Purtrtoppo quando le prenotazioni vengono cancellate dal proprietario, questo crea situazioni di grande sconforto e frustrazione per i nostri viaggiatori.
Per favore non esiti a contattarci se ha qualsiasi domanda e saremo lieti di rispondere a tutte le sue domande. Il nostro numero di telefono e` 0291294944.
Mille grazie - Michaela - Supporto per TripAdvisor TripAdvisor
Sendte inn bestilling på et hus
Sendte inn bestilling på et hus. Tilbud tilbake var på 2.5 ganger pris på hjemmesuden til Flipkey. Det er direkte useriøst. Så ikke direkte Flipkey, men de må få bort slike klienter
28 oktober 2019
Omdöme utan inbjudan
Svar från FlipKey
Hi Sverre, thanks for your review. We're sorry you had so much trouble booking a property and that the owner changed the price after you've sent a booking request. Be sure we will follow up with the owner and discuss their prices and updates on our listings so this doesn't happen again. All of our owners manage the adverts themselves, and we give them the tools to update their prices and keep the listings ready for the next season. Unfortunately, not all owners have updated their prices despite this. If you want to check availability, prices or ask questions before sending a booking request, you can find the 'send message' button underneath the 'book now' button.
Many thanks, Valerie - TripAdvisor Rentals Support
P.S. Sorry to reply in English, but we currently don't have a Norwegian agent.
AVOID FLIPKEY AT ALL COSTS!!!
Just like everyone else on here, super disappointed with my first experience with trip advisor and flipkey. Found a place that was avail, tried to book, it was not avail so request got denied, flipkey kept the $3660.00 for the monthly booking tied up and kept running me around telling me it would go away, or finance department wasn’t open, just one excuse after the other. Even had American Express call them and they got the run around. Still have a pending charge on my credit card and have been in the phone with 5 managers at flipkey so far, all promising me they will fix this issue just to wake up in the morning and have to do it all over again. It’s like Groundhog Day with Bill Murray, same story to a different manager and no resolution every time. I am on the road right now and have lost 3 other rentals because I could not access my credit to book through another site. Flipkey has not asked or offered anything to make up for the extra $1500 all this has cost me and they won’t because this company has no customer service, no system to be able to handle the thousands of complaints they have about their system, and clearly no will to fix the problem, change the policy, or satisfy the customer. I’m just another customer they have lost for life and here to make sure no one makes the same mistakes I did! Save yourself some time and stress and avoid any site using flipkey wherever you are traveling in the world. Stick with Airbnb where you get approved then charged and not the other way around
As you see below, they respond with the same excuses and scripted lines and do not address the issue at hand all. This is a fantastic example of their customer service hard at work. Not sure how they can be happy with managers that don’t get anything done let alone be happy that I’m talking with them. STAY FAR FAR AWAY FROM FLIPKEY. Spent today on the phone again with no resolve and more excuses.
15 oktober 2019
Omdöme utan inbjudan
Svar från FlipKey
Hi Nick,
Thanks for your post, I am sorry to hear your booking request was declined by the owner and I can certainly understand why you’d find this frustrating.
When you make a booking request, your payment is simply held by your bank until the owner accepts your booking within 24 hours. This is called a “pre-authorization payment”. In your case, the owner has unfortunately declined the booking, so we’ve told the bank to release your payment. The pre-authorized payment will usually appear in the pending section of your credit card or bank account. When the pre-authorized payment is released, it may appear as a refund on your statement or the original held payment will disappear entirely.
Every bank has a different policy on releasing held funds. The pre-authorized payment should appear back on the traveler's account within 10 working days. I understand that you have already contacted your bank and you can use your confirmation email about the declined booking as proof (if required).
I am pleased to see that my colleague has already been dealing with you directly and is awaiting further information from our Finance team as she has promised to do. Also. I will be happy to have a dedicated member of our Reservation team to contact you directly and assist you in finding a property that matches your desired price. They will contact the owner directly for you to ensure the property is available and the price is correct. Please let me know if you would like me to arrange this.
Many thanks,
Marie- TripAdvisor Rental Support
Don’t waste your precious time with this disgusting company
Flip key rentals through trip adviser is a waste of time, a pain in the butt and insufficient in serving customers. We rented through flip key a place in Cape Town South Africa;
2.5 weeks before we were due to arrive—-After contacting flip key and telling them that the owner wouldn’t respond the owner wouldn’t respond the owner wouldn’t respond finally the owner of the rental casually told us “there was a problem with the downstairs neighbor who is extremely noise sensitive and if we made too much noise in our vacation that would be a fine imposed.
We called flip key and we demanded that we get out of that agreement because we were not going to spend our vacation tiptoeing around!
Flip Key then told us they had to wait for the owner to approve the release of our deposit which was bull because this was an inappropriate and absolutely gut wrenching pain in the butt experience.
flip key should’ve been able to just take the bull by the horn’s and return our money.
What they did was stall, causing more stress and totally denied what a customer deserves.
I will never use them again!
I would never recommend them!
I think they’re full of bull.
and I think that people should know about evasive and unsavory business practices.
We rented in Cape Town other times and had no misleading inappropriate treatment by any other company. Airbnb was good.
Just forget flip key—it's my opinion that they suck suck suck suck .
And after reading this some one on the staff will probably send me a “very nice apologetic” email and... I’ll tell them to shove it.
11 oktober 2019
Omdöme utan inbjudan
Svar från FlipKey
Hi Lyn, thanks for your review. We understand that you're not happy with your experiences with us, and we understand that this situation was very frustrating for you. If we get contacted to catch up on an unresponsive owner, we need to check our communications channels with them first, since we may have more options to contact them then a guest does. Once that has happened, we are taking the bull by the horns, as you mentioned, and we always try to find a swift solution. While we see that the owner may have made this process harder in this case, we have, because of your experience penalized this owners account, so no other guest will have the same experience. We're sorry that in this case our service has not been up to your expectations, and we can understand your frustration and appreciate your feedback. We'll review the dealings in your complaint and will provide feedback where necessary.
Like you've mentioned, when booking any vacation rental most bookings do work out fine, these situations may happen, but are the exception. We're happy to see that this was resolved with the help of our team and since you've rebooked with us, hope that you had a lovely holiday, regardless.
Many thanks, Valerie -TripAdvisor Rentals Support
Had the worst experience with FlipKey by Tripadvisor
Had the worst experience with this company, we supposedly booked a vacation at Elizabeth Gabriel's hotel in Province Town MA in Aug. 2019 and when we got there we found out that the room had been double booked. Now, we had planned for this vacation for almost a year, found the time to free ourselves together for few days, traveled 3 and half hours to get there and what we found ? The room is reserved by some one else. We got stranded there, it was Labor day weekend, every single motel/hotel is solid booked. My wife's having such a hard time digesting this, was extremely upset and mad and disappointed. The hotel owner was nice enough to offer us one free night and luckily they had one empty room for that night. Flipkey by TripAdvisor refunded my money after many phone calls and refused to compensate us for all the trouble and waisted time and aggravation, refused to even give us couple free nights some where at the Cape.
My advise to you, make SURE that your booking is confirmed and it is for you and not some one else, even better, do NOT do business with this company at all if you want to avoid the heart and head ache.
26 september 2019
Omdöme utan inbjudan
Svar från FlipKey
Hi,
Thanks for your review, I’m sorry for the experience you had with your booking. I understand the time it takes to search for the ideal property, only to find out that it was double booked and understand how frustrating this was for you and your wife. It is the owner's responsibility to keep their listings up to date which also includes their calendars. I want to assure you that we give our owners all the tools to help them with this. Our Payment Protection guarantees a full refund for your stay if you’re prevented or denied access to your rental when you check-in or the property is misrepresented (differing substantially to what was advertised) which I see from your review this was done already. I will provide you a link here for further details on our payment protection policy https://bit.ly/1Tza4co. Since the booking contract is with the owner directly, you will need to contact them for any compensation.
With all this being said, I’m disappointed that this was your experience with this owner and if you have any further questions or concerns please contact us at +1-877-354-7539
Many thanks,
Johanna - TripAdvisor Rentals Support
Service was great just surprised you…
Service was great just surprised you had to pay for the holiday in full at the time of booking.
20 september 2019
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Flipkey needs better processes
I booked a vacation home for an upcoming trip after looking for a while and finally stumbling across the perfect one. I immediately booked it, after looking at the availability calendar which said it had just been updated. After booking the home, the money immediately came out of my account. The house owner messaged me the next day asking me to cancel the trip because the house was not available (the calendar said otherwise). Upon calling Flipkey to cancel my trip, they told me not to cancel because I wouldn’t receive my refund of hundreds of dollars due t the policy and to wait for the house owner to cancel the trip. I looked up the house owner via google and found she has MULTIPLE fraud cases against her for doing this same thing to customers. After calling Flipkey for EIGHT days trying to get a refund from a house owner that VERY obviously was trying to scam me, they finally sent her a SECOND 24 hour notice to cancel the booking so that I could receive my refund. After dealing with a non-responsive house owner with multiple lawsuits for fraud, and Flipkey who protects their house owners more than their customers- taking 8 days to resolve an issue which should’ve been resolved in 1- I will never book via Flipkey again. I will also be telling everyone I know going on vacations, including associates, friends, and family to not use this company. They do not follow thru with cases against house owners (I had to call multiple times to keep the process rolling) and they have house owners on their site who are very obvious scammers. Flipkey needs a better process in place to protect their renters, because I’m one of the lucky ones who actually got their money back.
20 september 2019
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Great site.
Very easy tu use, the customer service is extraordinary well.
So fully recommenced 👍🏼
20 september 2019
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Owners cancel when shown available
Spent quite a bit of time searching for the right place which showed availability during my weekend only to have the host message back and say it’s unavailable. Why show availability when it’s not?
Also, payment is still showing a pending payment on my credit card statement even after host canceled.
14 september 2019
Omdöme utan inbjudan
Svar från FlipKey
Hi Vince and Amie, thanks for sharing your thoughts on your booking experience, we are very sorry for the inconvenience. We appreciate that it takes time to search for the ideal property, only to find out later that it is not available. Owners list on various websites, and we give them all the tools to help with synchronizing calendars, but this is why we inform our travelers that the owner has 24 hours to accept the booking. When a booking request is declined, we instantly tell your bank to release the payment back to you. Please rest assured that no money has been taken from your account but it can take some days for your bank to show the money back on your available balance.
If you require help in making a new booking please contact our reservation line on +44 2037015387. They can call an owner to confirm availability for you.
Many thanks,
Yvette - TripAdvisor Rentals Support
Rentals disgrace.
We have 2 luxury 4 star properties for rental in Southern France, since 2019. We opened an account with Tripadvisor for publication and advertising on their property rentals site (Flipkey). We also opened an account with Booking.com. The comparison in professionalism between both cannot be starker! Tripadvisor property rentals are a disgrace, both for owners and for renters. There is no quality follow-up, no clear cancellation nor reservation nor cost price policy, no transparency. We are surprised people would book at all with this intermediary.
7 september 2019
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Very strange cancellation policy
Very strange cancellation policy. No answer to emails. Worst booking site I ever used.
7 augusti 2019
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Svar från FlipKey
Hi Daniel, thanks for providing feedback on your booking experience.
I'm sorry to hear that you don't agree with the cancellation policy of your booking, and you have not received an answer yet to your emails. I understand that this can be very frustrating.
Please note that the cancellation policy is set by the property owner - not by FlipKey, and it is the same as the one you have agreed before placing the payment for your booking. Before processing the booking request, you have to agree in fact with the terms of use of our website and the policies set by the owner of the property.
About the emails you have sent, we do our best to reply as soon as possible to all of them, but during periods of high season like now this may take up to 24 hours. Please bear in mind that the best way to contact us is still via phone, as it's a quicker and more direct channel. You can call the number +1-877-354-7539 if you need any help with your booking.
Many thanks,
Michael - TripAdvisor Rentals Support
Please save yourself time dont not book…
Please save yourself time dont not book with this company, if anything goes wrong they will keep your money better off going through a travel agency. Flipkey is associated with Trip Advisor they got me dont become the next victim.
31 juli 2019
Omdöme utan inbjudan
Svar från FlipKey
Hi Cerica, thanks for providing your feedback on your recent booking experience.
I'm sorry to hear that you had to cancel your booking two days before the check-in due to a last minute issue. I understand how disappointing this could have been for you and your party, who was certainly looking forward to this weekend together.
By the terms and conditions you had also agreed to when you made your booking, if a traveller decides to cancel a booking the cancellation policy set by the property owner applies. We do not hold your money Cerica, because this was paid to the owner as a cancellation settlement: we are sorry if the owner, in this case, didn't want to issue a refund in your favour. We completely understand that issues can arise anytime, and for this reason, we always advise and encourage our holidaymakers to have a travel insurance that could cover the loss in case something goes wrong.
Once again we are very sorry for the bad experience you have had with your booking, following the cancellation. We do understand that you were expecting a different scenario.
Please do not hesitate to get back in touch if you need any help.
Many thanks,
Michael - TripAdvisor Rentals Support
Was very fast and easy!
Was very fast and easy!
Provided many good options of different price ranges.
21 juli 2019
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Quick and easy
The search up process was very smooth and easy. I was able to search exactly what I wanted for the price I wanted.
19 juli 2019
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Easy to use
Easy to use, outstanding response and service from respective property manager, at a great price! What more can you ask for!!
19 juli 2019
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