Just found out that Flip Key have cancelled all bookings after November 1 2024, with refunds to all customers. I had booked accommodation through them as part of a holiday in 2024, with other dependa... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've been using FlipKey & VRBO for years now and their service just keeps getting worse the more I use it. I spent over a week trying to book a place, only having the place never respond. It take 24 h... Se mer
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OWNERS BEWARE: Apparently this company isn't smart enough to accept an EIN in place of a SSN for owners. They are refusing to release a payment for a booking in early December. VRBO and AirBnB ha... Se mer
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Unfortunately I ended up getting sick the day before we were to arrive at Laurel Ridge near Nantahala River in NC to stay in a cabin. I was admitted to the hospital and had explained to TripAdvisor an... Se mer
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See over 200,000 verified guest reviews and find great deals for 100,000 vacation home rentals at FlipKey.
Kontaktuppgifter
226 Causeway Street, Second Floor, 02114, Boston, USA
- (877) 354-7539
- www.flipkey.com
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All bookings from 1 November 2024 cancelled!
Just found out that Flip Key have cancelled all bookings after November 1 2024, with refunds to all customers. I had booked accommodation through them as part of a holiday in 2024, with other dependant bookings. This has really messed with my plans.
13 september 2024
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Svar från FlipKey
Hi Jan, thanks for leaving us a review. We’re sorry that your booking needed to be cancelled due to changes to our vacation rental platform as all bookings starting after October 31, 2024 were cancelled and all travellers refunded. We understand that this cancellation has messed with your plans as you had other reservations dependent to your stay now cancelled. Once your booking is cancelled you will receive a full refund with the next 3 - 5 working days. About your stay, you can still communicate with the owner via your booking portal as some owners will still accept bookings from their guests via other platforms, or directly. Please understand that any booking or arrangement you make with the owner is directly between you and the owner. None of the Tripadvisor Vacation Rental Companies will have any involvement with, or bear any responsibility for, such bookings or arrangements nor any issues that arise from them. Many thanks - Oliver - Tripadvisor Rentals Support
Svar från FlipKey
Hi Jesper, thanks for taking the time to leave us a review. We‘re sorry to hear that your booking was cancelled. When you send a booking request through our website, the owner or property manager will confirm whether they can accept your booking or not. They have 24 hours to accept it – after that, it expires. No money has been taken from you yet as your payment is still pending. On your bank statement, you may see the transaction as pending because a hold has been placed on your card, but it’s not a charge. If the owner or property manager accepts your booking, the payment will then be processed. If they reject it, the payment will be cancelled. When a booking request is declined by the owner, or the request expires due to no response from the owner within the 24-hour window, we instantly tell your bank to release the hold on the payment. Each time an owner declines a booking request, or they don’t respond within the 24-hour window, their account is penalized and if they decline multiple requests then their account will be suspended, so it’s in their best interest to accept the request, and as you said if they list the property then they should be able to accept it. At times their calendar may not be up to date, or their property may temporarily be unavailable, but it’s their responsibility to ensure that their listing information is always up to date. When online, you have two options, to either message the owner with any question you may have or to submit a booking request. The difference between the two is that if you choose to send them a message, then no credit card is required. If the owner then responds to your message, and you still wish to proceed with your booking, then you can send them a new booking request. Many thanks! Oliver- Tripadvisor Rentals Support
Me han cobrado 30 euros sin…
Me han cobrado 30 euros sin consentimiento ruego la devolución
11 februari 2024
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Svar från FlipKey
Hola Vanessa y gracias por tu opinión. Lamentamos el cargo y entendemos que esto es preocupante. No pudimos encontrar una reserva o una cuenta con los detalles que proporcionó para ver los cargos que mencionó. Si necesitas ayuda para investigar el cargo y determinar si calificas para algún reembolso, llámenos al +34 910507993 de lunes a viernes de 9 am a 5 pm hora de España o complete el formulario de contacto en Niumba.com con el número de referencia de la reserva o el ID de tu cuenta propietaria. ¡Esperamos oír de ti pronto! Sylvia - Soporte de Tripadvisor Rentals
Poor web-site functionality
The website is very glitchy so after a morning of trying to get my payment info, I gave up. I called customer service for help and that was difficult. I gave up and went to a different site.
2 februari 2024
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Svar från FlipKey
Hi Lance and thanks for your review about making payments to confirm a booking. We're sorry to hear that you had issues with making a payment on your booking, and we understand this was disappointing. Often, payment issues happen due to the bank blocking international charges or requiring a two-step verification to approve the payment. Sometimes it's an issue with the web browser or device that is being used, which is why our team will try to do multiple troubleshooting steps to try and figure out the issue to determine if it is a technical issue on our part, user error, or the bank. Guests that use PayPal as their form of payment tend to have fewer issues when booking with us and have the added benefit of receiving any due refund within 48 hrs of processing versus regular method of payments can take up to 10 days. Thank you again for your feedback! Sylvia - Tripadvisor Rentals Support
I've been using FlipKey & VRBO for…
I've been using FlipKey & VRBO for years now and their service just keeps getting worse the more I use it. I spent over a week trying to book a place, only having the place never respond. It take 24 hours until they can cancel my request, then I have to find another place to try and book with. FlipKey never makes the owner update their dates of bookings. This last time, the property manager of several rentals flat out told me she has nothing to rent until March, yet all her properties are marked ready to rent.
2 februari 2024
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Svar från FlipKey
Hi Pluto and thanks for your message about the availability of properties on our website and VRBO. We're sorry to hear that you've had issues with securing a property due to the owners not having their calendars up to date, and we understand this is disappointing. Despite the reservations being made on third-party websites like ours, we don't own, manage, or operate the listings. Owners are responsible for making sure they have their listings up to date to avoid negative booking experiences. To help encourage owners to maintain their ads they are penalized on their account performance when they decline requests or cancel bookings due to such issues which will cause their listing to be lower on the search, not receive the excellence reward or site recognition, and suspend and close their account. We do recommend sending owners an inquiry instead of a booking request by clicking "contact owner" on the ad this way you can message one or more owners your interest in booking their property and check their availability and rates before adding any payment. The owner can then reply with a quote, and you can review then add the payment to secure the property with an automatic confirmation. You can also call our 24hr reservations team that can call the owners directly as well to help secure your booking at +1-844-242-3777. Thanks again for your feedback! Sylvia - Tripadvisor Rentals Support
Booking Fail, Refund lacking
This booking had issues from the start. When we first booked 10 months in advance, the Flipkey price calendar had an error when increasing the time you booked the price went down. After booking I reported that I was undercharged and the owner told me to cancel but the cancellation policy was "withing 48 hours of booking" so I would have lost my deposit. After dealing with the Owner and Flipkey the monthly rental rate was raised but still seemed below market.
Nine months later a friend of mine made a booking on another site and the property looked similar to mine but with different furniture. Upon closer inspection of some of the features and then finding the unit number it turns out it was the same unit during an overlapping period. Searching further the new listing was also found on Flipkey.
I tried to contact the owner, who didn't respond and then Flipkey, who initially told my my booking was safe and I was covered with their payment protection. I told them that's great but it does me no good to be standing on the street when I show up.
Flipkey began an investigation which took 3 working days into the new year and it seems as if the property was taken on by the new owner 5 months ago, the previous owner didn't cancel my booking and Flipkey did not pick it up when registering the new property on their site.
They did offer a full refund of what I paid but now that I was within 1 month of my booking the inventory was low and a replacement property ended up being 4 times more than my original price, which I admit was a little low.
I did complain to Flipkey because I feel that they had some responsibility in failing to catch the duplicate properties when the listed the same one. Simply returning the original amount is insufficient it this case and they should have provided alternative accommodations or cover the difference in cost up to twice the value of the original booking if required.
They replied and stand by their policy which was to return the original amount, so buyer beware.
31 december 2023
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Svar från FlipKey
Hi Donald, thanks for taking the time to leave us a review. We’re sorry to hear about your booking BR29593768 being canceled. We can imagine your disappointment and frustration as other options were more expensive due to the close check-in. You had selected that property almost a year in advance, for a good reason. When booking a vacation rental on our platform, travelers are covered by our Payment Protection. We collect the traveler’s funds, and we keep them until the day after their scheduled check-in date. In case there are any issues upon arrival, the funds are still safe with us. With our Payment Protection, we fully refund any traveler who has their booking canceled, or has been denied access to the property, or the property is misrepresented, however, no compensation is offered to travelers. Any compensation will need to be requested from the owner. This is because when a traveler books a vacation rental, the booking contract is between the traveler and the owner. We appreciate your suggestions to change our payment protection policy. Management reviews suggestions from travelers and owners and has them in mind when making updates and improvements on our platform. Once you informed us of the second listing found on our website, our Trust and Safety team immediately started the investigation, which included attempting to reach the owner. This is the reason it took us a couple of days to get back to. We apologize if this created additional inconvenience, as urgency was key due to the fast-approaching travel dates. Owners are allowed to advertise on multiple sites, and some have multiple accounts with us as well. Having said that, owners are still responsible for ensuring that their pricing is up to date and their calendar is always synced correctly between different sites. We are sorry that you had some issues with that owner from the start. About the second listing you found on our website and booking.com, it was registered on our platform with a slightly different address in St. Maarten, it had a different name, and it was advertised by a different owner. This is one of the reasons neither the listing nor the account had been flagged to our Trust and Safety team until you reached out asking to look into it, as the owner had been unresponsive to you by then, as well. Many thanks! Oliver - Tripadvisor Rentals Support
Absolutely run from this company
Absolutely run from this company! Do not book with them. I requested to book one property and the booking was denied. I then booked another property and found it was 45 minutes from my destination so within 5 minutes I cancelled. They will not give me my $1851 payment back now. Their terms in fine print claim I am not entitled to my money back. ABSOLUTE SCAM
13 november 2023
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Svar från FlipKey
Hi Elizabeth, thanks for taking the time to leave us a review. We're sorry to hear about your booking and the deposit not being refunded back to your credit card. We are still assisting you with your refund, and we are waiting on the property manager. When a traveler cancels a booking, the owner or the property manager's cancelation terms apply. And, because the booking contract is with the owner or the property manager, we need their approval before we can initiate a refund. We are sorry for this delay. The property manager messaged you stating that they have replied to us already, however, we haven’t received any emails yet. Additionally, because it’s the weekend, when we tried calling them today as well, we couldn’t reach the correct team at the property manager’s office who can give us the approval. We will be following up with them again tomorrow. Thank you for your patience. Many thanks – Oliver - Tripadvisor Rentals Support
Euro Payments go to the UK, so it's expensive
Booked a beach house through tripadvisor/flipkey as it was cheaper than on other platforms.
What they don't inform you about is that even if you see a price in Euros to pay by card (for a country that uses Euros), your money goes to the UK and you will probably pay a ridiculous fee to your bank for this nonsense.
Why on earth do you handle EURO payments for properties in the EU through Brexit-Country?
It was a EURO payment from Euros to Euros, no currency exchange, just the outside EU fee that probably most banks have since Brexit.
18 maj 2023
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Svar från FlipKey
Hi Kelvan, thanks for taking the time to leave us a review. We're sorry to hear about your concerns relating to any currency conversion fee on your booking payment. We understand how upsetting it’s finding out that you may be charged such a fee, after it already happened. The currency your booking is charged in depends on the currency the owner has chosen to receive payments in. To make comparing prices easier for you, the website may show you the booking price in your local currency. Once you’ve decided which rental you’d like to book and you’re on the payment page, you’ll see the full price in the currency in which you will be charged. On that same page, underneath the grand total for that rental, travellers will see a link that says why travellers are seeing prices in two different currencies. This link is there for travellers to understand in advance how charges may apply. Rest assured, our platform doesn’t charge any fees for currency conversion. However, the travellers chosen payment method may charge their customers some fees for transactions in a foreign currency. We suggest travellers check with their payment providers to see if they do charge currency conversion fees for transactions in other currencies or not, and what those fees are, since not all credit/debit card charge such fees to their customers. Many thanks - Oliver - Tripadvisor Rentals Support
Niks van geld terug na annulatie binnen 24u
Wij boekten een verblijf en annuleerden binnen de 24u en dag 54 voor vertrek. We hadden reeds €600 betaald. Nu krijgen we niks van geld terug omdat er nog een tweede voorwaarde was. De reis moest nog 60 dagen verwijdert zijn, dit wisten we natuurlijk niet. Ook contact met klantenservice leverde niks op, eigenaar moet blijkbaar goedkeuring geven maar die steekt het geld liever in zijn zakken. Het is voor ons heel zuur om €600 kwijt te zijn in deze kostelijke tijden. Wij blijven in het vervolg bij Booking !
15 maj 2023
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Svar från FlipKey
Hallo Jensen, bedankt voor je bericht. Het spijt ons dat u uw boeking heeft moeten annuleren en we begrijpen uw frustratie, aangezien uw verwachting anders was dan wat was meegedeeld bij het maken van de boeking op ons platform. We bieden wel een afkoelingsperiode voor reizigers om binnen 24 uur na de bevestiging te annuleren en, als de incheckdag meer dan 60 dagen is, om volledig te worden terugbetaald. Als de boeking na 24 uur wordt geannuleerd, of als de boekingsdatum niet meer dan 60 dagen is, dan zijn de annuleringsvoorwaarden van de eigenaar van toepassing en heb je, afhankelijk van het niveau, recht op een terugbetaling. Dat gezegd hebbende, je hebt contact opgenomen met de klantenservice voor hulp en we bemiddelen met de eigenaar om je terug te betalen of om te boeken. We zullen reageren op de openstaande zaak om meer in detail te bespreken. Erg bedankt! Peter - Ondersteuning voor Tripadvisor-verhuur
NO PROTECTIONS FOR RENTERS - DO NOT USE!
I have read some of the reviews and FlipKey's responses that relate to my situation. They are full of it. I called them and proved that the owner of the property, I booked through them, double booked more than 2 weeks after my confirmation and payment in full. Yet he cancels my reservation and nothing happens. If I cancel, I am out 50% - 75% of what I paid and FlipKey still gets their booking fee. With all other aspects of my vacation booked, I get to look for another rental. I have no plans to ever access FlipKey again. Above and beyond refunding the renter 100% of what they pay, put a $300 - $500 penalty in place against the property owners, keep $75 for your part and give the remainder to the renters that are screwed! Good luck with your business. I will do my best to convince anybody and everybody to never, ever use you for booking!
11 maj 2023
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Svar från FlipKey
Hi Ronald, thanks for taking the time to leave us a review. We're sorry to hear that after your booking request was accepted the property owner contacted you stating they couldn’t honour the accepted reservation. When a traveller books a vacation rental on our website they are covered by our Payment Protection, meaning that we will keep the traveller funds, until the day after their scheduled check-in date. This is done so that if there are any issues before a traveller arrives at the property, or when they arrive at the property, we can still help them as we still have the funds and not the owner. About your booking, the property owner cancelled your booking, and they were penalized because they cancelled your booking, as we understand how cancellations impact travellers and we want to avoid them as much as possible.
About your booking, the booking was cancelled in our system by the owner, a full refund was processed back to your original method of payment. We don’t have any records showing that any amount was not refunded back to you and that we kept 75USD. Please check your statement again, and if you still feel that you weren’t fully refunded, please contact us via this link https://t.co/Ez39ygj58U so that we can gather more information, and pass all the necessary security questions, and further help you. Many thanks - Stephanie- Tripadvisor Rentals Support
WARNING !!!!! FRAUDULENT COMPANY!!!
Flipkey allows you make a reservation on the property but the property is never booked in hopes of getting a better price on another platform like AirBnB or wherever website this house is listed on. Once they have another client with a higher price for property they then cancel your booking. This is a FRAUDULENT COMPANY and they do dirty business strategies!!! DO NOT BOOK WITH THEM . Also look and see whatever company they are affiliated with and do avoid booking on their site as well. DO YOUR RESEARCH BEFORE BOOKING.
4 april 2023
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Svar från FlipKey
Hi Angela, thanks for taking the time to leave us a review. We‘re sorry to hear about your booking request possibly never being accepted, and we are sorry to hear that you feel we are a fraudulent company. Rest assured, we are not. We understand your frustration, and we’ll address your concerns about owners waiting for another client a higher offer, just so they can cancel your existing booking. We looked in our reservation system, and we’re unable to find any reservation or declined booking request. When searching for a vacation rental on our website, every listing price and availability is set up by their owners. When a traveler is interested in reserving a property, they can either send a message to an owner or they can send a booking request through our website. The owner will then verify that the dates requested are available and its pricing is up to date, and they will either accept the request or not. If the rates are not up to date for the specific time requested, then the owner will have the option to send the traveler a quote with the updated price. It’s the owner’s responsibility to ensure that their availability and pricing are up to date prior to accepting a booking request or prior to sending a quote. Owners do this because they usually advertise their listing on multiple websites. They need to make sure their listing is correctly advertised before proceeding with the request acceptance or sending a quote. Only when a booking request is accepted by an owner, then they’re in a binding rental agreement with their guest, and they can’t modify the accepted rental price. If owners were to cancel an accepted booking request, they’ll be penalized. They will be subject to a possible cancelation fee, and their listing performance will be impacted as well. We take booking cancelations very seriously. If owners were to cancel more than one booking, their accounts may be terminated indefinitely. As mentioned above, we’re unable to locate any booking request in our reservation system under your name. If an owner canceled a booking of yours, please contact us, so that we can further investigate what happened. Please contact us via this link https://t.co/Ez39ygj58U, so that we can gather all your information, pass the security questions and help you. We are more than happy to provide our assistance in finding a vacation rental that meets all your criteria. We’ll be able to secure your booking and answer all your questions. Many thanks! Oliver- Tripadvisor Rentals Support
Servizio indecente
Indecente, prenotato appartamento a Malta, confermato, pagata caparra. A distanza di circa 2 mesi dalla prenotazione cerco le foto dell'appartamento sul sito e non trovo nulla, allora contatto il proprietario per farmele girare e lui mi dice che non ha accettato nessuna prenotazione.
Mi rimborsano la caparra e io rimango senza apparento con pochissime soluzioni rimaste ovviamente al doppio del prezzo.
Siete ridicoli
21 mars 2023
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Svar från FlipKey
Ciao Federico, ci dispiace per l'esperienza da te descritta. In quanto piattafroma cerchiamo di offrire la migliore esperienza possible ai nostri clienti ed offriamo la protezione del pagamento, ma la gestione delle proprietá rimane responsabilitá dei proprietari. Ci scusiamo per il disagio derivato da questa situazione se hai bisogno di ulteriore assitenza saremo felici di aiutarti. Puoi contattarci utilizzando il seguente link https://rentalsupport.tripadvisor.com/contact_form?l=it
Cordialmente, Ruben - Tripadvisor rentals
Unresponsive or not as advertised
I tried booking with two different people. The first never replied which ate a whole day for me to find something else. The second listed the days I wanted as available but when I went to book I got a message from the host that someone is staying in in but I could share it for a different price but I have a child and I don't feel comfortable with that. So two days lost. The homes here don't seem to be as advertised for days or privacy.
1 mars 2023
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Svar från FlipKey
Hi Christy, I'm so sorry for the bad experience you had with Flipkey. I understand how frustrating it can be to see a property you like online that is not actually available. This is certainly not the experience we would like for our travellers. It is the owner's responsibility to ensure that they properly advertise their listings, to eliminate any confusion or issues like this. We are sorry these owners let you down this time. If you are still looking for a property, please feel free to call us on +1-844-242-3777 and our dedicated reservations team would be more than happy to assist. Thank you for your feedback and your understanding in this process. Best wishes, Lina, Tripadvisor Customer Service
Een mooie vakantievilla gevonden op…
Een mooie vakantievilla gevonden op Flipkey maar blijkt door een oplichter geplaatst zijn want de eigenaar van deze vakantievilla heeft het nooit op deze site geplaatst. Meteen een revieuw bij de Villa geplaatst om andere mensen te waarschuwen maar dat vindt Flipkey niet goed. Dus mensen oplichten is prima maar waarschuwen mag niet.
24 januari 2023
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Svar från FlipKey
Hi MTB, thank you for your review, we are really sorry to hear that you are not satisfied with our services. About the reviews we require first-hand experience of an accommodation to write them on our platform. You can check our guidelines in the following link: https://www.tripadvisor.com/Trust-lvBd3L1aU38Y-Review_posting_guidelines.html . We take really seriously the experience of our customers and all the reviews. If you have any specific concerns or would like further advice about this matter please use the following contact form https://helpcenter.flipkey.com/contact_form.
Many thanks, Ruben – Tripadvisor rentals
Worst support service ever
Was renting my villa in Phuket through TripAdvisor/ Flipkey. Needed to cancel ne rental because my villa was being sold. Could not pay their cancellation fee online : their app was turning down my payment and systematically ask me to call their customer service. I tried to pay more than 12 times on different devices: mobile, ipad, computer. Same results. In the end spoke to their customer service. Asked me to give my credit card confidential code over the phone which for obvious safety reasons, I refused to do. Then asked me to make an international bank transfer: they were unable to give the proper bank details (no account number, no full name of beneficiary). In the meantime, they were not canceling the rental which mean that their client deposit was not refunded, and the client was prevented to make other arrangement.
In the end, they terminated my access to the app, ending a multi year relationship with no incident so far, for the non payment of a cancellation fee which I was very willing to pay if their system add allowed me to proceed online.
Useless. I would have rated them below 0 if it had been possible.
Owners and renters: avoid them !
13 januari 2023
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Svar från FlipKey
Hello Charles, thanks for taking the time to leave us a review. We're sorry to hear that you had to cancel your booking and were unable to pay the cancellation fee. We can understand your frustration with not being able to pay the cancellation fee directly from your account. Kindly note when our site is turning down payment, we usually try to take the payment by phone as the issue is not with our website, and by taking your payment over the phone we will be able to tell if the issue is with your payment method company.
Since you refused this option, we sent your our bank details with our bank beneficiary, our account number, and our bank address but we can see you refused to pay the cancellation fee by bank transfer as the bank beneficiary shows Flipkey and you wanted to pay to Tripadvisor.
Kindly note Tripadvisor rentals are affiliated with many sites such as Flipkey or
Holidaylettings.
Therefore your contractual obligation is to Tripadvisor Rentals and Flipkey.
If an owner is based in the US, they need to create an account with Flipkey in order to be paid in USD. However, if an owner is based in the UK, they need to create an account on Holiday letting in order to be paid in GBP. It is the owner's responsibility to create an account under the correct affiliation. You have chosen to be paid in USD and we can see you created your account with Flipkey therefore you are contracted through Flipkey. We cannot provide our EUR or GBP bank account to a FlipKey owner, even if they’re based in the UK. We're sorry to have closed your account and we understand your disappointment.
If you wish to advertise another property with us, please contact us via this link https://t.co/Ez39ygj58U so that we can gather more information, and pass all the necessary security questions, and further help you. Many thanks - Stephanie- Tripadvisor Rentals Support
Terrible company. Had to cancel due to a death in the family, and no refund!
Have compassion.
21 oktober 2022
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Svar från FlipKey
Hello Marcia, thank you for taking the time to leave this review, and also for talking with me today about your reservation. Please accept our deepest condolences for your loss. We can only imagine how difficult this time must be for you and your family. As mentioned on our call, any listing cancellation terms are set up by their owner, and the booking contract is between owners and the travellers. We have already reached out to this owner and asked them if they are willing to waive their cancellation terms and offer any refund. As soon as we have their response, we'll be contacting you back in order to further assist you with this cancellation. Thank you in advance for your patience, and understanding.
Many thanks! Oliver- Tripadvisor Rentals Support
Slechte service
Slechte service; Via FlipKey hadden we een huis met zwembad in LA geboekt; Na aankomst bleek deze verschrikkelijk vies te zijn (lakens met vlekken, haren in het bed, keuken, etc) en later die week bleken meerdere zaken niet te werken (zoals wasmachine, bad, sommige lampen etc); Na wat telefoontjes en mails is een schoonmaker het huis de volgende dag gaan schoonmaken; Na lang en herhaaldelijk aandringen van ons wist men iets van een refund terug te krijgen van de verhuurders. Als FlipKey organisatie hebben ze blijkbaar maar beperkte invloed op de verhuurders.
1 november 2022
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Svar från FlipKey
Hoi Fam Plum, bedankt dat je de tijd hebt genomen om een review achter te laten. Het spijt ons te horen over uw ervaring tijdens uw verblijf in LA. We kunnen ons voorstellen dat u teleurgesteld was toen u bij aankomst ontdekte dat de accommodatie wat schoonmaak- en onderhoudsproblemen had. We hopen dat je de rest van je vakantie hebt genoten nadat de schoonmaker het schoonmaakprobleem kwam oplossen.
Wanneer u een vakantiewoning boekt, is het boekingscontract tussen de reiziger en de eigenaar. Reizigers worden alleen beschermd door onze betalingsbescherming als er contact met ons wordt opgenomen over problemen die zich voordoen bij de accommodatie op de geplande aankomstdatum, zoals toegang geweigerd of een verkeerde voorstelling van zaken bij de accommodatie. Netheids- en onderhoudsproblemen vallen niet onder onze betalingsbescherming, maar zijn meestal dingen die eigenaren kunnen oplossen als hun gasten hen op de hoogte stellen. U kunt meer lezen over onze Betalingsbeschermingsvoorwaarden door hier te klikken.
We beschouwen een eigendom als een verkeerde voorstelling van zaken als er materiële verschillen of gebreken zijn in vergelijking met wat werd geadverteerd
Helaas is Betalingsbescherming niet van toepassing als u een claim indient op basis van onderhoudsproblemen met faciliteiten of services. En aangezien de eigenaar werd betaald en het boekingscontract met u en de eigenaar was, is het onze rol om beide partijen te helpen een overeenkomst te bereiken, en in dit geval hebben we u kunnen helpen om een terugbetaling van de eigenaar te krijgen. Klik op deze link om de volledige voorwaarden van het betalingsbeschermingsbeleid te bekijken, https://helpcenter.flipkey.com/faq/view/What-is-TripAdvisor-Payment-Protection. Dit is belangrijke informatie om bekend mee te zijn.
Begrijp alsjeblieft dat het de verantwoordelijkheid van de eigenaar is om ervoor te zorgen dat de aanbieding up-to-date is en dat het onroerend goed wordt onderhouden, aangezien wij de eigendommen niet bezitten of beheren.
Meer informatie vind je hier https://bit.ly/3lDGtoQ. Bel ons gerust op +442037015377 als u hierover verder wilt praten.
Dank u – Stephanie- Tripadvisor Rentals-ondersteuning
I don’t know how this app survives
I don’t know how this app survives! I recently tried to book a 3-4 night stay in Dubrovnik for the week of august 13th. My niece found flipkey and a few rooms right outside the wall. I liked one room so I reserved it with my debit card #. The money was immediately taken out of my account and held for 24 hours until the reservation was approved or declined. The first booking was declined. Tried one more time, same deal with money being taken & held and 24 hours. Again the booking was declined & the money was back in my account and I was still without a room. Do these people even check their emails to see that someone is interested in the room??? Why do they bother to list the room if they really have no interest in actually booking the rooms. The worst part is there is no way to contact the person listing the room.
10 augusti 2022
Omdöme utan inbjudan
Svar från FlipKey
Hi Laura, thanks for taking the time to leave us a review. We‘re sorry to hear about the difficulties experienced while trying to book a vacation rental in Dubrovnik. When you send a booking request through our website, the owner or property manager will confirm whether they can accept your booking or not. They have 24 hours to accept it – after that, it expires. No money has been taken from you yet as your payment is still pending. On your bank statement, you may see the transaction as pending because a hold has been placed on your card, but it’s not a charge. If the owner or property manager accepts your booking, the payment will then be processed. If they reject it, the payment will be cancelled. When a booking request is declined by the owner, or the request expires due to no response from the owner within the 24-hour window, we instantly tell your bank to release the hold on the payment. Each time an owner declines a booking request, or they don’t respond within the 24-hour window, their account is penalized and if they decline multiple requests then their account will be suspended, so it’s in their best interest to accept the request, and as you said if they list the property then they should be able to accept it. At times their calendar may not be up to date, or their property may temporarily be unavailable, but it’s their responsibility to ensure that their listing information is always up to date. When online, you have two options, to either message the owner with any question you may have or to submit a booking request. The difference between the two is that if you choose to send them a message, then no credit card is required. If the owner then responds to your message, and you still wish to proceed with your booking, then you can send them a booking request. The owner’s contact details are hidden until the booking is confirmed and final payment is made. This is done for security reasons and to protect the traveller. One of the benefits of booking a Vacation Rental through Flipkey, or any Tripadvisor site, is our Payment Protection. Please click on this link to view the complete Payment Protection policy terms, https://helpcenter.flipkey.com/faq/view/What-is-TripAdvisor-Payment-Protection. This is important information to be familiar with. If you prefer to have one of our agents help you with your search, please call us at +1-877-354-7539. Many thanks! Oliver- Tripadvisor Rentals Support
I will never use this company again .
I will never use this company again .
Our hearts are broken .due to fly to tenerife this weekend..6th August 22..
It's now the 2nd of August..
They have double booked our property..taken our money..who knows when this will come back..so how to book elsewhere?
No apology..just other booking options that need to be paid for..shame on you
2 augusti 2022
Omdöme utan inbjudan
Svar från FlipKey
Hi Gill, thank you for your message about your booking. I am sorry that it was cancelled as the owner doubled booked, and I understand how upsetting you can be, as you were looking to travel this weekend. As you made the booking on Tripadvisor, your money was protected, and you will be refunded in full, and it will take 3-5 working days to show in the bank statement. You can call us on +44 (0)203 701 5369 if you want to talk about it in details, and we can help search some alternatives. Thank you for your feedback and your understanding in this process. Best wishes, Peter, Customer Support Tripadvisor
Accommodation-less and abandoned!
A Party of 4 adults plus 9 months old and 4-year-old children currently have no accommodation in Oahu as FlipKey allowed a house that was taken from their inventory to be booked. They took our money and will not help us find alternative accommodation. This service feels like a total scam. Avoid
18 juni 2022
Omdöme utan inbjudan
Svar från FlipKey
Hi Daniel, I'm really sorry for the bad experience you had with Flipkey. I understand how frustrating it could be to see a property you like online which is in reality not available. Also, I apologize that they did not help you find alternative accommodation. Rest assured, that our goal is to provide a unique and positive experience to all our travellers. In order to help you better with that, please feel free to call us on 1-877-354-7539 or +44 (0)203 701 5369. We will be more than happy to help you. Daphne -Tripadvisor Rentals
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