Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

DNA Genics did a good thorough job analyzing my ancestry and hunter gatherer background for a reasonable price. I am very satisfied with DNA Genics

Betygsatt 5 av 5 stjärnor

Excellent company with helpful customer support that always respond very quickly. There are always new features and the purchase packs include a lot of admixture reports and G25 coordinates. I've been... Se mer

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Betygsatt 2 av 5 stjärnor

I usually get a little less than a fifth Native American and on my unimputed i get 21%native American and on my imputed results i get 25 +% Native American.....on Ftdna, ancestry DNA, myheritage, livi... Se mer

Betygsatt 4 av 5 stjärnor

The UX to get the requested RAW DNA converted file was a tricky thing to me. I did not succeed to find the converted file in the Dashbord on my own due to non concrete instructions. However, the Tea... Se mer

Företaget har svarat

Företagsinformation

  1. Släktforskare

Skrivet av företaget

DNAGenics provides direct-to-consumer DNA analysis focused on helping people explore and better understand their genetic ancestry. By using advanced ancestry algorithms and modern genetic data interpretation, we transform DNA information into clear and accessible ancestry reports. Our service analyzes genetic markers to estimate ancestral origins and provide insights into family heritage. The reports are designed to be easy to read and understandable, helping customers explore their roots, learn more about their family history, and expand their genealogical research. We are committed to providing transparent information and continuously improving our analysis methods as genetic science evolves. Our goal is to make DNA insights more accessible while presenting results in a clear and responsible way. At DNAGenics, we believe that discovering your ancestry can be an engaging and meaningful experience. Our platform is designed to help customers explore their genetic background and gain a deeper understanding of their heritage through straightforward reports and educational insights.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

93 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

They charge for a service to convert…

They charge for a service to convert files from BAM to whatever GEDMATCH uses - IT'S A LIE. CONCERTED FILE NOT ACCEPTED BY GEDMATCH.
WHO CAN I COMPLAIN TO - NOBODY!!!

23 april 2025
Logotyp för DNAGENICS

Svar från DNAGENICS

We're sorry to hear about your experience. Our BAM-to-GEDmatch conversion service is used successfully by many customers. GEDmatch has specific upload requirements, and in some cases files may need additional formatting depending on the source BAM file.

We would be happy to help resolve this issue. Please contact our support team so we can review your file and assist you.

Betygsatt 1 av 5 stjärnor

Convert Your WGS Results service

Convert Your WGS Results service does not work at all- Gedmatch reports "too matchy" even after several trials with the smaller files, also reports data as a "woman file" for a man and asks to check; also MyHeritage did not deliver and is processing since weeks (so apparently also has some issues)...

8 april 2025
Logotyp för DNAGENICS

Svar från DNAGENICS

Thank you for your feedback. Our conversion service processes the data contained in the source BAM file, and the quality and structure of that file can affect downstream compatibility with platforms such as GEDmatch.

In this case, it appears the BAM file used for the conversion may not have been generated according to standard WGS formatting requirements, which can lead to issues such as “too matchy” reports or incorrect sex checks when uploaded to external services.

We are always happy to review the original file and help identify the issue. Please contact our support team and we will gladly assist in resolving this.

Betygsatt 5 av 5 stjärnor

You have confirmed what I had thought.

You have confirmed what I had thought.
Im related to prophet Mohammed pbuh.
With your site and my true ancestry.
I owe all the people at both sites more than I could ever give.
May allah keep both your sites going, and may allah reward you all

27 februari 2025
Logotyp för DNAGENICS

Svar från DNAGENICS

Thank you very much for your feedback!

Betygsatt 2 av 5 stjärnor

Disappointing

Disappointing, I paid for an ancestry report and my sample was compared to 9,000 old samples BUT the company says it has over 13,000 samples in their database so 4,000 are missing ,why they were not compared I don't understand!

18 juni 2024
Omdöme utan inbjudan
Logotyp för DNAGENICS

Svar från DNAGENICS

We’d like to clarify that Shared Roots Matches only match you with ancient and modern (pre-1900) samples, while the Sample Explorer includes both ancient and modern samples as a general tool (Wikipedia) to help users find information about samples, whether or not they appear in our reports.

The total dataset consists of:

+9,000 ancient samples
+4,000 modern (contemporary) samples (individuals from the 20th century)
Since Shared Roots Matches do not include contemporary samples, the total number of samples used for ancient matching is +9,000. However, within this dataset, there are some individuals who lived until 1900, making them relatively more recent but still considered ancient in comparison to fully modern samples.

So, when you purchase Shared Roots Matches, as stated on the product page, your sample will be compared to around 9,000 samples, not 13,000 samples.

Betygsatt 5 av 5 stjärnor

An industry standards' setting dna company

From a dna company trying to offer something different to a company who is setting the new industry standards (see their ancient shared roots, with thousands of genotyped ancient samples against whom to compare our kits, each with a thorough contextualized sample description and genetic profile visualization). From all sort of admixture reports to a varied palette of G25 calculators. Their support service is also very quick and responsive and take seriously your feedback, even when it comes to quickly implementing suggestions they think might bring an added value. It is also by far the only dna company who is technically capable to correct reported errors in a "blink of an eye" (within a day) and to innovate and update reports at a rate not even big companies are capable of. I couldn't find a better example of a company I would more highly recommend if you are also on a discovery path to better know yourself and your ancestry.

18 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Paid reports are less accurate than their free ones.

I found some of their free reports and G25 based reports to be pretty good and accurate and reflects my known ancestry pretty well. However, I made the mistake of purchasing a starter pack that includes various exclusive ancestry reports and the results were laughably inaccurate - particularly the Shared Modern Origins. The highest confidence they gave me was about 50% Scottish and 50% Welsh. Pretty disappointed. I will not be making another purchase with this service again.

12 december 2024
Omdöme utan inbjudan
Logotyp för DNAGENICS

Svar från DNAGENICS

Thank you for your feedback. We're glad to hear that some of the free and G25-based reports reflected your known ancestry well.

Different ancestry reports on our platform use different analytical methods and reference models. Reports such as Shared Modern Origins rely on statistical similarity to modern population clusters, which can sometimes produce results that differ from genealogical expectations, especially in regions with historically overlapping populations such as the British Isles.

If you'd like, our support team would be happy to review your results and explain how this particular model produced those estimates.

Betygsatt 4 av 5 stjärnor

Pretty accurate results

I find dnagenics to be pretty accurate I have tried other companies. I find dnagenics to give me the most accurate results for my ethnicity. I am very pleased with my results. I would highly recommend this company.

1 december 2024
Omdöme utan inbjudan
Logotyp för DNAGENICS

Svar från DNAGENICS

Thank you very much for your feedback, Linda!

Betygsatt 5 av 5 stjärnor

Good customer care.

Good customer care.

26 juli 2024
Logotyp för DNAGENICS

Svar från DNAGENICS

Thank you for your kind review. We're glad to hear you had a good experience with our customer support. Providing helpful and responsive assistance is very important to us.

Betygsatt 5 av 5 stjärnor

Should not have take my money for an…

Update they reached out and refunded me

Should not have take my money for an unsupported file type, instead of giving me half a product.

Uploaded a .bam for conversion to RAW. But FamilyTree BigY are not compatible

25 juli 2024
Betygsatt 5 av 5 stjärnor

Excellent company that offers a wide…

Excellent company that offers a wide variety of genetic analysis (admixture calculator, ethnicity, Haplogroup, ancient DNA test, etc.). The value for money is very reasonable and finally, the customer service is excellent.

8 juni 2024
Omdöme utan inbjudan
Logotyp för DNAGENICS

Svar från DNAGENICS

Thank you for your wonderful review! We're delighted to hear that you enjoy the variety of genetic analyses we offer and that you found our services to be good value. Providing helpful tools and responsive customer support is very important to us, so your feedback means a lot. Thank you for your support!

Betygsatt 5 av 5 stjärnor

Excellent company

Excellent company with helpful customer support that always respond very quickly. There are always new features and the purchase packs include a lot of admixture reports and G25 coordinates. I've been with this company for over a year and have uploaded several DNA raw files to their platform and obtained packs for all of them. Any questions are answered swiftly. DNAgenics is without a doubt the best out there and I've only positive things to say about it. Highly recommend.

7 juni 2024
Omdöme utan inbjudan
Logotyp för DNAGENICS

Svar från DNAGENICS

Thank you for your wonderful review and for your continued support over the past year. We're very pleased to hear that you've found our tools and reports helpful and that our customer support has been responsive whenever you've had questions.

We’re always working to improve the platform and add new features, so it’s great to know they are useful to you. We truly appreciate your recommendation!

Betygsatt 1 av 5 stjärnor

Disappointed With This Company

I have been a loyal customer to this company for a couple of years now. I've purchased multiple products from them and haven't been very pleased with the results of their calculators lately. I'm so very disappointed because I was also a member of the company's facebook group, recently left the group because I experienced alot of bullying over my results in the group. After notifying dnagenics about this issue, they banned me and some of the others from posting certain results in their group but did nothing to stop the bullying and gatekeeping that has been happening in the group. I don't feel valued as a customer and I didn't feel safe in dnagenics group. This company seem to only care about the money and not their customers!!! Beware and don't join their facebook group

21 april 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Expected more diversity in reports for…

Expected more diversity in reports for certain groups. Having paid to access more tests. Alot of these tend to favor people of European or Middle Eastern descent. I can not get much use from these.

13 juli 2023
Omdöme utan inbjudan
Logotyp för DNAGENICS

Svar från DNAGENICS

Thank you for your feedback. Our ancestry and admixture reports rely on available reference datasets, which can vary in coverage depending on the population groups represented in current research data. We are continuously working to expand and improve the diversity of reference samples used in our analyses so that our reports become more informative for a wider range of backgrounds.

We appreciate your input, as feedback like this helps guide future improvements to the platform.

Betygsatt 5 av 5 stjärnor

This Company Never Disappointmentsnt

You can't go wrong with DNAGenics! They
offer excellent services for reasonable fees. I've use their services three times and surely will again.
Beyond that they have excellent communication with their customers.

31 mars 2024
Logotyp för DNAGENICS

Svar från DNAGENICS

Thank you for your review!

Betygsatt 4 av 5 stjärnor

Précision géographique contemporain et Haplogroupe Y

Je pense qu'il faudrait plus de précision au niveau géographique contemporain.
J'habite en Serbie et pas en Bulgarie. Bien sûr, les deux pays sont situées dans les Balkans.
Mon haplogroupe Y est G2A-L42...je ne vois aucun cas. Je ne parle pas pour G2A-L42 me concernant directement...mais pour G2A...il y a beaucoup R, de I, de J...je parle de Global Ancient Composition.
Merci et bravo por votre site.

Le 4/03/2026
Bonjour, je maintiens ce que j'avais écrit...les ex-Yugoslave ne se considérent comme Bulgare. Je connais beaucoup qui refusent de s'inscrire chez vous à cause de cela. Moi- même je suis deçu suite au renouvellement de votre site à cause de cela.
Dommage
A. Lilic

18 mars 2024
Logotyp för DNAGENICS

Svar från DNAGENICS

Thank you for your thoughtful feedback and for using our platform. Geographic assignments in contemporary population models are based on genetic similarity to reference samples, which can sometimes reflect broader regional patterns in areas such as the Balkans.

We also appreciate your comments regarding the representation of different Y-haplogroups in the Global Ancient Composition reports. We continuously work to expand our datasets and improve the models as new data becomes available. Thank you again for your suggestions and for your support.

Betygsatt 5 av 5 stjärnor

Held my hand with Nebula files that were hard to use

Customer service held my hand through a complicated process with getting large files in a format/place to be uploaded/downloaded. I really appreciate how polite and patient you were.

15 januari 2024
Logotyp för DNAGENICS

Svar från DNAGENICS

Thank you for your review! We are delighted to hear about your positive experience with our customer service team.
If you need any more assistance in the future, please don't hesitate to reach out.

Betygsatt 5 av 5 stjärnor

The process was simple

The process was simple, straight forward and convenient. Also, quick response with results. The ancestry, etc, dna world is very, very confusing with tech needs and terminology. Anyone who can speak to the average person is greatly appreciated.

31 december 2023
Logotyp för DNAGENICS

Svar från DNAGENICS

Thank you very much for your review!

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