Coursera Omdömen 42

Coursera has predatory billing practices. I did a free trial and canceled the same day. They continued to charge me monthly. When I disputed the charge, they asked for a cancellation email which they never sent. I assumed it was canceled. They never sent a billing/invoice email (or any other emails) but continued to charge me for months until I took it up with my credit card company.

UPDATE: holding final opinion to see if action is taken. The technical support team eventually followed up to say that they were letting the instructor know of course problems. The course title is "Build a Professional Resume using Canva." Use caution if you use this course.

Technical support will not address errors in course content. Thus, their course in how to write a resume is completely wrong for United States users. I attempted to get them to remove the course for our users or to request that the author make corrections. Some other courses I have used with students are fine, but if they are willing to keep a course which teaches methods which will undermine the very topic it is supposedly addressing, I wonder how many other courses they allow to mislead those who are paying for their material.

I am a tech professional who trusted Coursera with my
credit card. That was a mistake.

Here's what actually happened:

1. UNAUTHORIZED CHARGES — They charged my card without
clear consent. No reminder. No warning. Just gone.

2. CANCELLATION IS A TRAP — When I cancelled, they
immediately locked me out of courses I already paid
for. So I paid, cancelled, and got nothing. That's
not a subscription model — that's theft.

3. THEY ASK FOR YOUR CARD AGAIN after cancellation to
"regain access" to content you already purchased.
Let that sink in.

4. CUSTOMER SUPPORT IS THEATER — Scripted empathy,
zero accountability, no refunds. They are trained
to make you feel heard while doing absolutely
nothing.

LinkedIn Learning, Udemy, and Pluralsight give you
LIFETIME access to purchased content. Coursera gives
you a countdown clock on your own money.

I am filing a dispute with my bank and reporting this
to the FTC and CFPB as an unauthorized billing
practice.

Avoid Coursera. Protect your credit card.

I was introduced to coursera.com through my online college to take Google data analytics courses. Those courses were the same one as the certification ones.
I really like how the course was set up like a small bite size each module and then lessons. They don't pressure you, just log in anytime you want and study for 5 mins or few hours. I think longest video or reading material was like 10 minutes. They have nice checking what you learned quiz time every few lessons. You may retake them if you don't get 80%, which is the passing grade.
Coursera also gives you hands on tasks for things like programing. So don't just learn from the screen or video, but actually type in the codes yourself to try it out. All the vide instructors were easy to listen to and they were all really good.
I'm going to definitely keep coming back whenever I have desire to learn more things, such as SAP, or supply chain management later on.

Many of the courses have outdated material. The courses do not supply dates of when the course was posted. You won't know until you are in the course and notice the material is years old (which is a large time frame in my industry - IT). The seem to not monitor the course content. I have taken courses that have mistakes, tried contacting the instructors; but never get any reply. Just my opinion but talk to any employer, a course certificate from Coursera is meaningless. Just my opinion based on my experience.

It’s a scam they charge your credit card monthly without sending any emailed receipts with proof of payment so you don’t actually know you are paying for anything unless you check your statements regularly. It is underhand and a stealth charge. Extremely dissatisfied with the lack of transparency with Coursera. You know when a company makes it hard to talk to anyone that they are taking advantage of hard working individuals who are trying to better themselves. They are taking money in a sneaky way when we are all trying to pay our bills and keep our heads above water in the expensive world we live in today.

I wish I could give this company a zero! The company is a scam! I highly recommend not giving them your credit card information, look elsewhere and protect your information.

I tried Coursera for few courses, some were ok, some not so good. Many classes feel too long and boring, and not always updated. Sometimes teachers just read slides and that’s all. The app is also buggy, it log me out often. For free it’s fine, but paying feels not worth it.

Ce site est une arnaque !!!
Ne rentrez jamais vos coordonnées bancaires car vous ne pourrez jamais annuler l'abonnement, ni obtenir de remboursement !!!
J'ai du faire opposition à ma carte ce qui m'a entraîné des frais supplémentaires.
De plus, il n'y a aucun service client joignable ni par mail, ni par téléphone !

Ts and Cs state we sholuld eligible for a refund within 14 days of purchase. Can't talk to anyone about getting the refund as the option isn't showing on the system and the ChatBot is useless.
Almost at the end of the 14 days now!
I just want to talk to someone who can help.

Their customer service replied once to my email, but they don't want to help, and after that, they never responded again. Terrible company!

Stay away from this company. I wanted to try this out but the courses are terrible and this is totally a scam. Refunds are basically impossible and their TOS sucks. Stay away!

For individual learning, its fairly useless. You get what you pay for and it's a relatively low cost monthly subscription. There are no actual instructors that will help if you get stuck on an assignment. It is bot run, so if you submit a question, a staff member will just repeat what the bot already suggested which is too vague to be of any help.

Very poor experience. did course that offered certificate. Started off good, but got worse, but I persevered to get certificate. The course involved these "labs" - i.e. interactive tests. They didn't relate much to what had been taught, but they worked OK...until the end. Then the last four didn't work. Support was useless, just kept going round in circles. Wasted 90 hours learning and £76. Do not use Coursera.

This Company is a SCAM. Their support consists of a bot that sends you in circles until you give up. No way of cancelling subs and their courses carry no weight at work or on your CV. Do not fall for their fancy ads about how it will further your career doing their courses. Probably fake pics and reviews on their site too. DO NOT sign up for their subs. You will not be able to cancel it and they will continue to debit your account. BE WARNED!!!!!!!!!!!!!!!

They outright discriminate against women in the workplace.

While the courses are fine, contacting the company is impossible. I am being charged on a monthly basis but I have been unable to log on or reset my password from the website or the app. There does NOT seem to be a way to directly contact customer service to resolve this issues or cancel the subscription. Terrible service!

Update: I have since sorted out the logging problem. Interstingly, I discovered that opting out of receiving emails from coursera (which I assumed were to do with marketing ones), also stops the user from receiving email with links to reset the password which is incredible! I've raised a formal complaint, as I am paying for the monthly membership but I have not had access to courses for a few weeks. Let's see if they take the complaint seriously.

If I could give it zeros stars, I would.
I signed up for a trial, which converted to a paid subscription. They have been charging me $115/mo, but I am unable to cancel the subscription. When I log into my profile and follow all their online instructions, my accounts shows no purchases, and no transactions. And yet...they're billing me $115/month. There is no way to escalate. There is no way to contact a person. It's just a chatbot with the exact same instructions that don't work. So....I am stuck. I'll now have to raise a complaint with my bank and possibly cancel my credit card. What a nightmare

Wonderful platform and many financial aid opportunity available

I am literally obsessed with their website. I have taken so many courses and certificates so far and still am not satiated. looking forward to registering for more.