First Bus Omdömen 3 164

Terrible service and overpriced tickets:
First bus 25 to Keele often drive straight past you, even if they're labelled as 'in service' and there are multiple people waiting. Buses also tend to dangerously overcrowd people on, to the point that they get hit by the doors when they open to let even more people on. Windows are never open (and yes I understand that they don't want branches to hit people through the windows, but that's an issue for Newcastle council to fix) meaning all the windows are always steamed, this makes it unhygienic and claustrophobic for people, especially for those who have asthma like myself. Majority of bus drivers are quite rude and get annoyed at customers when they ask them simple questions, and tickets are way too overpriced, especially for students. Even if you're under 19, they still want you to pay £3. The question is, are the first bus service and Newcastle council going to do anything about it before they lose all their customers?

The absolute worst service in Norwich. Buses are cut with no warning and drivers drive past you late at night without stopping. It's been like this for as long as I can remember.

I was half an hour late for work. The bus driver stopped and parked for about ten to fifteen minutes, I was upstairs thinking the driver was having a break, went downstairs and he wasn't there. I had to pay for a taxi to get to work the rest of the way.

Useless company.

Another no show 14 bus today. Approximately 20% are no shows, very late/ cancelled without notice. The app is hopeless here as it only shows some routes, some of the time, but Not the ones I use. Even the notice boards in Swansea bus station are so often incorrect, missing buses, wrong platforms. Buses rarely have (working) stop information on board, to update passengers on where they are on their trip. How hard is it to roll out an actual working live system that is available in so many UK places and so many other countries??

Yet again 2 buses did not show up, one in the after & 17.49 which showed up after I was leaving the bus stop (5 mins late) so missed it

Waiting in the cold & rain wasting my time. Not good enough either late or no shows

Absolutely rubbish. If I had any reasonably priced alternatives, I wouldn't use them. When you complain, it's just excuses and no resolutions. Avoid if possible.

Can you “AT LEAST”just update in your website that there are “NO” number 7 buses between city centre and designer outlet at the moment??????
Ridiculous

First Bus charged my daughter multiple times despite her having a Weekly Saver. Submitted refund requests within 90 days via the portal — only one trip refunded (£2.80), other overcharges (~£35) ignored. Portal doesn’t acknowledge submissions, app took card payments instead of recognising Weekly Saver. Extremely stressful, poor customer service.

Number 1 bus 13.08 thinks it ok to block road at st enochs square them start giving rude signs you are on dashcam arrogant prat

I payed with my bank card and it took £7.70 instead of £1.75. That's over 4 times my ticket price

Another late start to work because of the very expensive very unreliable first bus ... as it's a busy day at work I'll have to take a taxi

The first bus are scanmer company worst bus service in the world i am tourist in uk but they charges uncessry

i was waiting for this bus and i put my hand out , 20 seconds before arrival and i did not get picked up i got left , therefore i missed my hangout with my friends i am extremely fuming with this disgusting behaviour as i was freezing cold. I will never be using the first bus service again.

So you where forced to give the drivers an extra pound an hour so you cut a load of services from every 20 mns to every hour to recoup your losses probably the worst run bus company where the ceo's and directors have less brain cells than a packet of biscuits

How on God's green earth is this company still running? Absolute scam. Brought a week pass around FAREHAM and was told that getting to work in FAREHAM was not working for my FAREHAM ticket because "it isn't in the boundaries" Oh, I'm sorry? Are we not in Fareham??? How are passengers supposed to actually know this, when the ticket itself says you can go around Fareham, to then be told - oh no, your Fareham ticket is not working in Fareham. So sorry. Let us scam you with another ticket that probably won't work either.

B5 at at 8.35 from Basildon Station.

I complained about this a 3 months ago and for a couple of months issue was resolved. Bus from Basildon Station is to depart at 8.35 daily. You have a contract with Fiserv to drop off their staff to the office at Janus House Endevour Drive. The bus arrives way before at 8.35 but the replacement drivers dont turn up until 8.40 to 8.45. What is wrong with your company and managemnet. Why do keep having to be told!

updare 16th Jan
Bus here on time but no driver.
Until the management of the company is here there will be no improvement

Update 20th January

Get even better
Todays bus departure at 8.42
No Apology
Did you enjoy your coffee whilst keeping us waiting!

Update 20th Jan

Waited until 8.46. Bus here but no driver. We all jumped kn the x10 instead. B5 service falling apart.

I have used firstbus for about 20yrs. There service got worse and so have the attitude if lots of there drivers.useb1 1amost days.many missed buses.drivers used to be nice on the whole. Still have some but to many are checky.i no hard job but some of them should not be near the public.

I just went up to a bus, and thr guy driving shut the doors and drove away, I chased it down the road till thr next stop and he didn't let me on. Absolute dog shit

I had to use Firstbus to & from work as I was unable to drive in the icy road conditions. Both buses were on time. Each journey took approximately ten minutes. The very downside to this was the disgusting fare. I was charged £5.60, using the 'tap on - tap off method, both ways, just to travel twenty minutes. I feel £11.20 is a complete disgrace. I would use that over three to four days in my car. While it is handy to have access to bus services, I feel Firstbus need to look at their prices - especially on very short journeys. The greater Glasgow area is one of the most expensive areas to travel in. People should not have to spend a good bit of their earned pay on extortionate bus fares.

The No 90 , 14.58 was due at Byres road next to Waitrose, but shot passed the stop ignoring those waiting. I was undeterrred and ran to the next bus stop, botanic gardens. The number 8 had just arrived so again the driver of the 90 just ran right passed! The driver seemed to be racing the number 8. This is a poor service as there is only one bus that passes high Ruchill.
I would like this looked at as it always occurs at 14.58!