Super helpful! I've been so impressed with Holly in customer service, I was having trouble finding a refill plan that suited me so I contacted ffs and she helped me get a plan sorted that I'm real... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had accidentally signed up for 2 subscriptions for the same thing. So I contacted customer services via WhatsApp. My query was dealt with quickly and efficiently, to my satisfaction. And even thoug... Se mer
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I’ve been a subscriber to FFS for years, and love the product. I recently approached customer services to help with a separate purchase and they were super helpful and responsive. Would recommend to a... Se mer
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I have been using FFS for my razors and other products for a long time and would highly recommend. They have great deals for members and my experience of their customer service has always been excelle... Se mer
Företaget har svarat
Företagsinformation
- Hårborttagning
- Leverantör av skönhetsprodukter
- Kosmetika
- Kosmetikbutik
- Hälsa- och skönhetsbutik
- Butik med toalettartiklar
Skrivet av företaget
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Kontaktuppgifter
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Storbritannien
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Utmärkt
6 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Relación calidad precio
No està mal pero no tiene nada de especial, relación calidad precio no vale la pena, al usarla las cuchillas se llenan y es difícil de limpiar, es pesado,el único punto a favor es que se puede reciclar ♻️ pero claro está, comprando recambios!
14 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey, Thank you for your review. I am sorry to hear the razor has not hit the mark for you.
The handle is designed to feel sturdy in the hand and the blades have a safety guard which can make them feel different to lighter, open cartridges. They should still rinse clean under running water, so if yours is clogging, I would love to take a look and get that sorted for you.
Our recycling programme is there to make disposal easier, but you should never feel pushed into buying replacements if the product is not working as it should.
If you are open to it, please reach out so we can check your blades and find a better fit for you. We are here to help. Team ffs 💖
WhatsApp for customer service
I've been a subscriber for many years and had nothing but excellent customer service. The website can be frustrating when all links send you to a chat function that rarely helps. However the WhatsApp service is excellent and speedy to give support.
2 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Marie, Thank you for your review and for sticking with us for so long. Really glad you have had great support over the years and that WhatsApp has been working well for you.
I hear you on the website. We are working on making the help options clearer, so you can find what you need without feeling pushed in circles.
If you ever need anything, WhatsApp or email is always fine. We are here to help Team ffs💖✨
I have had a longstanding subscription…
I have had a longstanding subscription with FFS for razor blades. Needed to replace my handle (which is ancient/ lasted a very long time). Holly was prompt, friendly and helpful when requesting to add this to my next delivery. Highly recommend FFS. They are a great company with great customer service.
30 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Kelly, thanks so much for leaving us a such a lovely review. We are so happy to hear that Holly was able to assist you. Thanks for your continued support 😍 Have a great day. Team FFS x
Had a problem with my subscription
Had a problem with my subscription and chatted on whatssap to a lady called Holly who sorted it straight away for me
29 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Shelly, thanks for leaving us a 5* review 😊 We are really happy to hear that Holly was able to help. Thanks for your support, Team FFS x
Great customer service
Holly was great - I had a problem with the QR codes on the packaging and she was so quick to respond on WhatsApp and sort out the issue.
Love the products too so would highly recommend this brand.
29 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Charlotte, thanks for leaving us a great review. It's really good to hear that Holly was able to help 😊. Have a great day. Team FFS x
Great customer service!
Had an issue with my order and Holly resolved it very quickly and easily over WhatsApp - highly recommend :)
29 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Melanie, thanks for taking the time to leave us a review! We love to hear that Holly was able to resolve the issue you had. Thanks again, Team FFS x
Purchased the perfect gift
Purchased the perfect gift, excellent service provided (Holly)
Really helpful right from the beginning to end, would recommend this to anyone who's looking for quality and reasonable priced.
10 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Pauline, thank you for leaving us such a lovely review. We're so glad to hear about your positive experience. I'll be sure to pass this onto Holly. Thanks again, FFS x
I…Great customer service
I needed help with my subscription as I had got it wrong being 71 and hopeless online I contacted ffs on WhatsApp the young lady I messaged was Holly she phoned me straight away when I explained my problem she was so nice explaining things the way I understood with patience and understanding Holly sorted everything out there and then Holly was friendly polite and very helpful solving my problem efficiently
27 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Susan, thanks for taking the time to leave us a review. We are really happy to hear that Holly was able to help. Thanks again, FFS x
A free trial came from another purchase…
A free trial came from another purchase I made so I thought great have a try. Biggest mistake! I opted for the every three months with the notion I would not have to pay anything for three months unless I agreed and would give me time to try the product then cancel. For cancellation I looked everywhere to could not find that option. No cancellation process information any where on the website so I emailed customer service they said they can cancel but can't refund have to go to WhatsApp to do that. Explained five times I wanted to discuss over email. Ms Higgins has ignored me ever since. Now I am short £18.89 for products that are no better than a any high street razor you can get for less than five pounds. I have not agreed for this money to be taken and want it back immediately. The instructions are not clear, I feel hoodwinked and feel ffs misrespresnt. The business model feels like a scam
26 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Tracy, thanks for getting in touch. I’m sorry to hear you’re unhappy, but I’d like to clarify how the trial and subscription work. Our free trial automatically activates a recurring blade subscription. This is clearly stated at checkout, including a tick box that must be selected before proceeding. It also explains that the trial kit contains one blade only, and that the first refill pack is sent 14 days later unless the subscription is cancelled. Subscriptions can be cancelled at any time via the account portal or by contacting us through any method listed on our contact page, including email. I can confirm you contacted us on the 27th, and your subscription and order were cancelled the same day. We understand subscriptions aren’t for everyone, but our terms are clearly communicated before purchase. If you need any further clarification, we’re happy to help. Thanks, FFS x
Really good razors
Great product, excellent and very responsive customer service. Would recommend.
23 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Sarah, Thank you for your review. Really glad you are enjoying the product and had a great experience with the team. We appreciate the recommendation. If you ever need anything, we are here to help 💖✨Team ffs x
Had a subscription for a while now and…
Had a subscription for a while now and today was the first delivery incomplete, customer service through watsapp was really quick, helpful and friendly. Sorted out the missing item without any issue - all despite it being a busy festive time!
Thanks Holly.
23 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Eleanor,Thank you for your review. Really glad Holly could jump in and get the missing item sorted so quickly for you, especially during the festive rush. Love hearing it was an easy fix. If you ever need anything else, we are always here to help 💖✨ Team ffs x
Great shave and customer service
Great shaving system, and amazing customer service
19 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Elizabeth,
Thank you for your review. Really glad you are loving the shaving system and had a great experience with the team. If you ever need anything, we are here to help 💖✨Team ffs x
Holly helped me with my account
Holly helped me with my account, great experience, thanks!!
19 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Dory, Thank you for your review. Really glad Holly could help and make it a smooth experience for you. If you need anything else, we are always here to help 💖✨Team ffs x
Great customer service: even in busy season
These regular deliveries are so convenient, & when I did have an issue (courier company said a package was delivered when it hadn't been), I contacted Customer Services & Holly sorted out a replacement pack immediately. Really good service, I recommend FFS.
18 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Bella, Thank you for your review. Really glad you are finding the deliveries convenient and that Holly could jump in and sort the courier issue straight away. Great to hear it was an easy fix. We appreciate the recommendation. If you ever need anything, we are here to help 💖✨Team ffs x
Amazingly helpful customer service
Amazingly helpful customer service. I’d accidentally renewed my subscription so I contacted them to cancel and they refunded me the full amount, I’d not even asked for that or expected it. Holly was so helpful. Genuinely one of the best companies I have dealt with.
18 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey,Thank you for your review. Really glad Holly could get everything sorted and make the mix up an easy fix for you. Love hearing the experience felt above and beyond. If you ever need anything, we are right here to help 💖✨Team ffs x
Excellent!
Had a few things from here now all amazing!! But last package hasn’t arrived.. just messaged them through WhatsApp and had excellent customer service from Sarah, she dealt with it quickly
And has sent a replacement out straight away with a 2 day delivery slot!
Products are amazing!
Customer service is amazing!
Highly recommend!
13 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Hayley, thanks so much for your review. We're sorry to hear that your parcel didn't arrive but glad to hear that Sarah sorted it quickly. We're so happy to hear that you are loving the products too! Thanks again, Team FFS x
Sarah Baker at FFS was incredibly…
Sarah Baker at FFS was incredibly helpful in responding to an issue regarding the delivery of a purchase. She was incredibly efficient and a pleasure to liaise with. Thank you FFS for such a proactive and amenable approach. It is very much appreciated.
12 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Caroline, thanks for leaving us a lovely review. We are so pleased to hear that Sarah could help get the delivery issue sorted. Thanks again for the kind words. Team FFS x
First class service
I received my order when I opened the it I noticed that gift box I ordered as a present had a different coloured razor to what I ordered in it, I got in contact with FFS what’s app to voice my issue. I got a reply almost instantly from Nikki who managed to sort out my problem pretty much instantly by offering to send me out the correct coloured razor. Normally I am not one to message about if I get the wrong thing (it’s a razor) but this was for and extra present for my partner and I he would have like the colour I got sent but he would be over the moon with it in the orange colour that I ordered. I am very grateful for how quick and easy it was dealt with. Thank you top class service !
12 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey, thanks so much for leaving us a lovely review. We’re really sorry the gift box arrived with the wrong coloured razor. We are really happy to hear that Nikki was able to help and resolve this for you 😍. Really glad we could sort it quickly and keep things stress-free. Thanks again for the lovely feedback. Team FFS x
Don’t trust this company
Don’t trust this company. Look fantastic were offering a deal where you purchase a razor for the price of the postage. I requested to cancel the reoccurring subscription and cancel more razors being sent. My request was sent almost a week before I was due to receive the second batch of razors. Jessica Higgins in customer service kept fobbing off my requests to cancel the second order and said they “were looking into it” despite several chases they still sent the items and charged me. I was still receiving notification emails the order was being processed days after requesting to cancel.
Then I was passed to Holly who refused to refund me with a response of “once it’s in their system it’s too late” another fob off, a week’s notice shouldn’t be too late if they had actually acted on my initial request. The other option I’m offered is to return the item for a refund at my own expense for their error.
The razors aren’t anything special to be honest and they aren’t worth the money either. Which is why they have to scam you out of subscriptions because the products don’t sell themselves.
I can tell a lot of their reviews on here are fake too. Hopefully Trust pilot verifies these people have actually purchased something from them 😬
11 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Elizabeth, We’re sorry to hear you feel this way, but we do need to clarify a few points.
The Look Fantastic offer is a free trial, and this is stated clearly multiple times before checkout. It also requires customers to actively confirm they understand that a recurring subscription will follow, including ticking a box to accept the terms.
Our records show your second order was processed on 2 December. We received your first cancellation request on 4 December, after the order had already entered processing. At that stage, we were unable to stop it from being dispatched. This is why our team advised that the remaining option was a return for a refund, in line with our returns policy.
We appreciate that this was frustrating, but no charges were taken without consent, and the subscription terms were clearly presented at the point of purchase.
Regarding reviews, all Trustpilot reviews are left by real customers, and many are verified purchases. We’re proud of the feedback we receive and the community we’ve built.
We always aim to be fair, transparent, and helpful, and we stand by both our products and our processes. Thanks, FFS x
I had excellent customer service from…
I had excellent customer service from Holly, nothing was too much trouble for her, fantastic company 😊
11 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey, Thank you so much for taking the time to leave this. We’re really glad Holly was able to help and make things easy for you. We’ll be sure to pass this on to her. It means a lot to us. Team FFS x
Detta är Trustpilot
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