Super helpful! I've been so impressed with Holly in customer service, I was having trouble finding a refill plan that suited me so I contacted ffs and she helped me get a plan sorted that I'm real... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had accidentally signed up for 2 subscriptions for the same thing. So I contacted customer services via WhatsApp. My query was dealt with quickly and efficiently, to my satisfaction. And even thoug... Se mer
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I’ve been a subscriber to FFS for years, and love the product. I recently approached customer services to help with a separate purchase and they were super helpful and responsive. Would recommend to a... Se mer
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I have been using FFS for my razors and other products for a long time and would highly recommend. They have great deals for members and my experience of their customer service has always been excelle... Se mer
Företaget har svarat
Företagsinformation
- Hårborttagning
- Leverantör av skönhetsprodukter
- Kosmetika
- Kosmetikbutik
- Hälsa- och skönhetsbutik
- Butik med toalettartiklar
Skrivet av företaget
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Kontaktuppgifter
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Storbritannien
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Utmärkt
6 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great wax strips
These were sent as a Freebie which I wasn’t expecting, the size is perfect for my top lip making them easy to use and the wax grip is great. I’ll definately be recommending them to friends as well as purchasing them
10 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Caroline,Thank you for your review. Great to hear the freebie was a nice surprise and that the size and grip worked so well for you. Really glad they did the job. We appreciate the recommendation too. If you need anything, we are here to help 💖✨Team ffs x
A fabulous product with an even more…
A fabulous product with an even more fabulous customer service team. Holly sorted out my issue very quickly. Thanks FFS!!
9 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey, Thank you for your review. Really glad the team could get things sorted and make it a friendly experience for you. If you ever need anything, we are here to help 💖✨Team ffs x
Horrendous customer service
Horrendous customer service. I had paused my subscription and suddenly was charged at 5am on a Sunday with no prior warning. I emailed immediately to cancel the order that had gone through without my consent and was told there is nothing they can do. Zero communication about my subscription restarting, just took my money! I was polite in asking for resolution but received generic responses once again stating that this they don't send reminder emails before an order is automatically placed. AVOID.
Usually customer service would be helpful in finding a resolution but not here.
9 december 2025
Omdöme utan inbjudan
Svar från FFS
Hi Saskia, Thanks for taking the time to share your feedback. I’ve taken a proper look into your account to understand what happened.
The only correspondence we’ve ever received before your latest email was over four months ago, when you asked for your payment date to be changed. This was updated for you at the time. Since then, we’ve had no further messages from you and no changes were made to your subscription in the portal. All upcoming subscription dates and charges are always visible in your account. This is where you can pause, skip, change dates or cancel at any time. Because no adjustments were made, the renewal went ahead as scheduled. I understand this wasn’t what you expected and I’m sorry it caught you off guard. We’ll always help where we can, but in this case the order had already left our warehouse when you contacted us. That’s why we offered the next best solution, which is a full refund once the parcel is returned to us.
We’re here to support you and make your subscription as flexible as possible, and if you ever need help managing it, our team is only a message away. Thanks, FFS x
I had a code for money off and I had…
I had a code for money off and I had ordered without using the code (you know those days where your brain is just mush) I got in touch with customer service and they refunded the difference!I thought there no chance they will as it was my mistake!then I got an email saying they may be behind on deliveries,but it still arrive in the time frame stated,so you know they're working heard to get the orders out! FFS thank you so much for the customer service (Holly was on my whatsapp chat to FFS
8 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Kim, Thanks so much for your review. We are really glad we could sort the discount for you 😊. Great to hear your order arrived within the expected timeframe too. The team will be pleased to know their hard work is paying off. Holly will love the mention.
Thanks again for taking the time to share your experience. Thanks, FFS x
Another subscription lock in swiz
Another subscription lock in swiz, can't amend easily
8 december 2025
Omdöme utan inbjudan
Svar från FFS
Hi Loo, Thanks for sharing your feedback.
To clear this up, our Trial Kit is very clearly shown on the product page and throughout checkout as starting a recurring subscription. Before you pay, we explain that your order is part of an ongoing plan and show the date and amount of your next charge.
There is no lock in. You are not tied into a contract. You can manage everything yourself in your online account portal. That includes cancelling, pausing, skipping a box or changing how often you receive blades.
If you ever struggle to find something, our team can also help via email, WhatsApp or live chat and can action changes for you. Thanks, Team FFS x
Applied for ‘free’ product
Applied for ‘free’ product. Paid for delivery but inadvertently agreed to subscription service. Debited my account 2 weeks later and wanted to send products I didn’t want or need. Contacted through the WhatsApp service and emailed twice with no response at all. Noted they’d cancelled the payment but didn’t reply to my messages. I suspect this happens a lot. Eventually had an email 4 days later to say payment cancelled.
2 november 2025
Omdöme utan inbjudan
Svar från FFS
Hey, I’m really sorry for any confusion here. When you ordered your Trial Kit, the subscription details are shown clearly throughout the checkout, including that the first recurring charge happens 14 days after your initial order. We highlight this several times so everything is easy to understand before you complete the purchase.
I can see your payment was cancelled, but I’d like to look into the messages you mentioned because you should always receive a reply. Please confirm your details via the request so I can check what happened with your WhatsApp and email conversations. Thanks, FFS x
Prompt response
Prompt and correct response. Lovely attitude, super friendly.
2 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Chris, Thank you for your review. Really glad the team could get things sorted quickly and make it a friendly experience for you. If you ever need anything, we are here to help ✨team ffs 💖
So I’ve been a subscriber for years
So I’ve been a subscriber for years - it’s cheap and convenient - and had an issue with an order. Spoke to Holly and she quickly noticed I had misspelt my email (doh!) and sorted it all out for me super quickly. Can’t fault FFS at all.
2 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Jennie, Thank you for the review and for sticking with us for so long. We are really glad Holly could spot the mix up and get everything sorted for you so quickly. Love to hear it was an easy fix. If you ever need anything, we are always here 💖Team ffs ✨
Customer service is excellent
Customer service is excellent. I haven't received my product just yet, but the speed of messages and how friendly they were would make me order again.
1 december 2025
Omdöme utan inbjudan
Svar från FFS
Hey Tess, Thank you for your review. We are really glad the team made a good first impression and kept things quick and friendly for you. Hope you love your order when it arrives. If you ever need anything, we are here to help. Team ffs 💖
Very sneaky on the subscription
Very sneaky on the subscription. Signed up for every 3 months so was very surprised to see 2 weeks after 1st I had been charged for next delivery... Which included things I didn't use or want. Very disappointing they sent it out even although I told them the items were of no use to me. Cost me £3 to return it. Who knows if and when I'll be refunded. Told them to cancel the subscription too. Just puts you off when you don't even get the chance to choose what's in your next delivery! *Thanks for your reply, it was clear enough thanks, blades would have been fine but you really should allow customers to choose what else they receive along with them. As I said I had no use for the other items.
30 november 2025
Omdöme utan inbjudan
Svar från FFS
Hey Julie. Thank you for sharing this. I am sorry your subscription caught you off guard, that is never the experience we want for anyone.We do make it clear on the website before you proceed to payment that your next order will be charged 14 days after the trial set, as your trial set only comes with 1 blade, and this will not last till your next delivery in 3 months time.
Our plans can be fully managed from your account, including skipping or changing items, but I can see this has not come across clearly for you. I understand how frustrating that feels. Once your return reaches us, your refund will be processed and sent back to your original payment method. If you have already asked to cancel, we will make sure that is sorted too.
If you are unsure about anything or want us to check your refund status, just get in touch. We are here to help. Team ffs 💕
Great Customer Service
I had to contact FFS about my order, and Holly was absolutely amazing. She kept me completely up to date about my order and was so friendly and helpful. I haven't used the strips yet but I am looking forward to it.
24 november 2025
Omdöme utan inbjudan
Svar från FFS
Hey, Thank you for your review. We are really glad Holly could look after you and keep you updated. She will be chuffed to hear this. Hope you love the strips when you try them. If you need anything, we are right here. Team ffs 💕
Amazing customer service
Amazing customer service-orders the trial pack however the razor handle wasn’t quite right for me as i found it too heavy- subscription was cancelled with ease they were very understanding. I then ordered a mystery bundle and a soap bundle as i still wanted to support a lovely business and when i was accidentally sent the mini mystery instead of the mega,i made holly aware and i immediately have two more items being dispatched out to me within minutes of letting them know. Brilliant customer service from her genuinely kind and helpful such a credit to the company. Will definitely be ordering again 💕
28 november 2025
Omdöme utan inbjudan
Svar från FFS
Hey Ella,
Thank you so much for taking the time to share this. We are really glad the team could help you get everything sorted, and it is lovely to hear Holly made the mix up an easy fix. We appreciate the support more than you know. If you ever need anything at all, we are always here to help. Team ffs 💖
Good customer service
Very quick and helpful response to my query from Nikki. My issue has been resolved.
26 november 2025
Omdöme utan inbjudan
Svar från FFS
Hey, Thank you for sharing your experience. Great to hear Nikki was able to jump in quickly and get everything sorted for you. If anything else pops up, we are here to help.Team ffs 💖
Great customer service very helpfull…
Great customer service very helpfull spoke to nikki on whatsapp sorted my issue straight away
26 november 2025
Omdöme utan inbjudan
Svar från FFS
Hey Gemma,Thank you so much for your review. We are really glad Nikki could get everything sorted for you so quickly on WhatsApp. If you need anything else, just let us know.Team ffs 🥰
Good customer service
I’ve been a customer for about 5 years - my razor handle broke and I contacted customer service to purchase a new one. Nikki ordered one for me free of charge! Great service.
20 november 2025
Omdöme utan inbjudan
Svar från FFS
Hey Lottie, Thank you so much for being a loyal customer over the past five years! 🥰We’re really glad to hear that Nikki was able to help get a replacement handle sorted for you so quickly. Providing great service is something we pride ourselves on, and it’s wonderful to know your experience reflected that.
If you ever need anything else, we’re always here to help.
Thanks again for taking the time to share your review! Team ffs 💕
Quality product, excellent service
Quality product! 6 years in, my razor handle has started to show some wear and isn’t holding the blade properly, emailed them a photo and they’ve already sent a free replacement! Warranty for the win! Thanks FFS
19 november 2025
Omdöme utan inbjudan
Svar från FFS
Hey Laura, thanks for leaving us a lovely review. We're so happy to hear that our team were able to help and thank you for your continued support 😍. Team FFS x
Super helpful customer service
Spoke with Nikki regarding swapping a product for an order I forgot to skip due to already having an excess amount of blades. She made it super easy to do so and it was sorted extremely quickly. Thank you!
19 november 2025
Omdöme utan inbjudan
Svar från FFS
Hey Rachel, thanks for leaving us a 5 star review 😍We're so happy to hear that Nikki was able to help. Thanks, Team FFS x
Amazing customer service from Nikki
I’ve been using FFS since 2022 and I honestly wouldn’t go anywhere else. The products are great quality, and the subscription makes everything so easy.
I recently had an issue with my razor handle and got in touch with customer service. Nikki was absolutely amazing, so helpful, friendly and quick to respond. She arranged a free replacement razor for me straight away, which I really appreciated.
It’s rare to find a company with products this good and customer service that genuinely cares. Thank you again, especially to Nikki! Highly recommend.
14 november 2025
Omdöme utan inbjudan
Svar från FFS
Hey, Thank you so much for taking the time to share this. It means a lot to us 🥰
We are really glad you are loving your FFS routine and even happier that Nikki could get your handle sorted without any fuss. She is a star, and we will make sure she sees your lovely feedback.
We are here whenever you need us. Thanks again for sticking with us since 2022. Team ffs 💕
Great products / Customer support
Great products. Had to contact support for an account query and agent Holly dealt with it efficiently and very quickly! Thanks would reccomend this company!
8 november 2025
Omdöme utan inbjudan
Svar från FFS
Hey, Thanks for your lovely review! 💕 We're so glad Holly could help you out quickly and we really appreciate the recommendation! Team ffs x
Razor
My razor broke so I got in touch with ffs. Nikki was very kind and sweet. She promptly dealt with all my queries and was very patient with me and I've got a new razor coming.
5 november 2025
Omdöme utan inbjudan
Svar från FFS
Hey Shamima, Thanks so much for your lovely review! 💕 We’re so glad Nikki could get everything sorted quickly for you hope you love your new razor when it arrives! Team ffs x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.