Super helpful! I've been so impressed with Holly in customer service, I was having trouble finding a refill plan that suited me so I contacted ffs and she helped me get a plan sorted that I'm real... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had accidentally signed up for 2 subscriptions for the same thing. So I contacted customer services via WhatsApp. My query was dealt with quickly and efficiently, to my satisfaction. And even thoug... Se mer
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I’ve been a subscriber to FFS for years, and love the product. I recently approached customer services to help with a separate purchase and they were super helpful and responsive. Would recommend to a... Se mer
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I have been using FFS for my razors and other products for a long time and would highly recommend. They have great deals for members and my experience of their customer service has always been excelle... Se mer
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Företagsinformation
- Hårborttagning
- Leverantör av skönhetsprodukter
- Kosmetika
- Kosmetikbutik
- Hälsa- och skönhetsbutik
- Butik med toalettartiklar
Skrivet av företaget
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Kontaktuppgifter
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Storbritannien
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Utmärkt
6 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Their customer service is second to…
Their customer service is second to none! :)
26 januari 2026
Omdöme utan inbjudan
Svar från FFS
The Carmina, Thanks so much for the love.
We’re really glad our customer service hit the mark. That means a lot to us. Always here if you need anything. Team ffs 💖
WhatsApp Service
Had a query over subscription and the WhatsApp chat was really swift and efficient.
26 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Claire, Great to hear the WhatsApp chat was swift and efficient when sorting your subscription. That’s exactly what it’s there for.
If you need anything else, just drop us a message. Team ffs 🌟💖
A beauty brand that feels authentic
Very quick to respond, proactive customer service and going the extra mile, thank you Holly :-) great to be able to use a smaller British business for my beauty products
26 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Mary-Lou, Thanks so much for the kind words.
We’re really glad Holly could help quickly and go the extra mile for you. And thanks for supporting a British business, it genuinely means a lot to us. Always here if you need anything. Team ffs 🌟💖
Representative Holly actioned my…
Representative Holly actioned my request without delay. She was professional and attentive while reassuring me once all was updated and complete.
22 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey, Thanks for taking the time to leave a review.
We’re glad Holly could get everything sorted quickly and keep you reassured along the way. Professional, attentive and no delays is exactly the standard we aim for.We’ll be sure to pass this on to her. Team ffs 🌟💖
Been getting razor blades delivered for…
Been getting razor blades delivered for a few years now. My razor handle has just broken, on contacting them through WhatsApp Holly was a great help and solved my issue quickly and effectively. Great razor at an amazing price
20 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Megan, Thank you for the review.
We’re glad Holly could sort the broken handle quickly over WhatsApp and get everything resolved. Always happy to help.
Thanks for sticking with us for so long too. Great razors. Fair prices. Team ffs 🌟💖
Super company and super customer service!
I’ve been using FFS since they began and haven’t used a different razor brand since!
I’ve had a couple of new handles in that time but they have literally lasted years! I’ve never had one break and I’ve completely used them in!
I ordered myself a new one recently and when it arrived, the soft interior of the handle wasn’t fixed properly into the hard, outer part of the handle. This was a first, as everything is usually tip-top, but the occasional faulty item can slip through the net here or there.
I contacted FFS customer service and was helped by Holly, who was friendly and efficient and organised a replacement with no fuss.
This is the first time I’ve had to have customer support as FFS run a quality ship, and this obviously includes their customer service too!
Thanks FFS,
Satisfied customer 🙂
17 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Sam, Thanks so much for taking the time to share this.💖
We really appreciate your loyalty from the very beginning. Years of use is exactly what those handles are built for.
You’re right, the odd faulty item can slip through, but we’re glad Holly could get it sorted quickly and without any fuss. That’s how it should be,Thanks again for sticking with us and for such a thoughtful review. Team ffs 🌟💖
I’ve used this company for years and…
I’ve used this company for years and their products and customer service (Holly) have always been really good :)
17 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Lucy, Thanks so much for the continued support.
We’re really glad the products and customer service have been consistently spot on, and we’ll be sure to pass the love on to Holly.
Always here if you need us. Team ffs 🌟💖
I experienced excellent customer service
I experienced excellent customer service from Holly, a set of my blades didn’t turn up despite saying they were delivered. Holly dealt with it brilliantly getting another set in the post for me
Have been using FfS for a few years now and always very happy
17 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Debbie, Thanks for sharing your experience.💖
We’re really glad Holly could get that sorted quickly and send out a replacement. These things happen, and we’re always happy to put it right.Thanks for sticking with us for so long too. It means a lot. Team ffs 🌟💖
Great service!
I needed to amend my order and Holly was great. Very efficient service and great products. Thanks Holly 👍
17 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Michelle, Thanks for the lovely feedback.
We’re glad Holly could help you amend your order quickly and efficiently. Great to hear you’re loving the products too. Team ffs 🌟💖
Fab service!
Holly was great. Responded quickly and noted my issue. The handle to my razor was broken and Holly arranged for another to be sent with my next subscription order, under their guarantee. Great service.
16 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Sophie, Thanks for taking the time to leave a review.
We’re really glad Holly could sort that for you quickly and get a replacement lined up under our guarantee. That’s exactly how it should be.If you need anything else, just shout.Team ffs 🌟💖
100% reccomended
FFS has totally changed my life in the way of routine and freshness (not that I wasnt fresh before haha)
I absolutely love love love their products and you wont see me buying anywhere else from now on.
Even my husband has got his gift kit and he wont use anywhere else either!
The blades are so smooth and coupled woth the sweet berry shower and shave omg its an experience that works too well !
We now have the water and wine bottle, loafers x8 I mean they are on sale at 25p who can resist that!!
I have the tanning drops which I am yet to try and nearly everything off the site I have bought haha!
Highly recommend FFS 👌
Well done to the team for building such an amazing business that works!!
11 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Kayleigh, Wow. What a review. Thank you. 💖
We love hearing how FFS has slotted into your routine and raised the bar on freshness. Sweet Berry plus smooth blades is a winning combo, just saying. 😍 Even better that your husband’s on board too. One household. Fully converted.Thanks for backing us so hard and for spotting those loafers. 25p is dangerous territory.We’ll pass this on to the team. Reviews like this make it all worth it.Team ffs 🌟💖
Really quick and easy process to change…
Really quick and easy process to change my subscription
14 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Suzanne, Great to hear it was quick and easy to update your subscription. That’s exactly how it should be.
If you need a hand with anything else, we’re always here. Team ffs 🌟💖
Dealt with a lady called Holly who was…
Dealt with a lady called Holly who was super helpful and responded quickly. I’d accidentally put the wrong shipping address and she promptly sorted that out. Haven’t tried the product yet but I was impressed with the offer a the monthly price.
13 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey, Thanks for sharing your experience.
We’re glad Holly could jump in quickly and get the address sorted. These things happen. No stress.
Great to hear the monthly price caught your eye too. We hope you love the products once they arrive. If you need anything in the meantime, just let us know. Team ffs😊✨
Really love their products
Really love their products, I have been using them for a while now. I Recently tried the glide and shave cream and it’s so nice.
Spoke to customer support recently about my subscriptions and Holly was really helpful and responded really quickly.
12 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Erica, Thanks so much for the lovely review.
We’re so glad you’re loving the products, and great to hear the Glide & Shave Cream was a hit. Even better that Holly could help you out quickly with your subscription.
We’ll be sure to pass that on to her. Always here if you need us.Team ffs 😊
FFS make duplicate subscriptions to make more money!
I have had a subscription for several years with no problems. Suddenly in December they took double the amount of money out of my bank and claim that I have set up another subscription. I have not set up anything further and would have no need for 2 subscriptions.
FFS have refused to give a refund and refuse to accept any responsibility. Currently claiming for a refund through my bank. Had to cancel my card with my bank so they can’t take anymore money!
My response to the reply below - there’s no confusion on my end, it does not say I have 2 subscriptions when I log in and it never has done. Any additional subscriptions have been set up by you. I have asked several times now for you to cancel ALL subscriptions so why are you saying you can cancel the additional one? They should ALL already be cancelled. I have cancelled my bank card so that you cannot continue to rob me! Wish I’d never ordered anything at this point
10 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hi Amanda, thank you for your review and I am sorry to hear about the confusion. Having reviewed your account, a second subscription was created in September and has been visible in your online account portal alongside your original plan. The portal also shows the upcoming renewal dates and charges for each subscription, and our records indicate that one subscription was previously skipped while the other remained active. We are happy to help resolve this. As the December order had already been dispatched, we were unable to issue a refund immediately. However, if the items are returned to us unopened, we can process a refund in line with our returns policy, and we can ensure the additional subscription is cancelled to prevent any future charges. Thanks, FFS x
Really great customer service
Really great customer service, unfortunately product not best for my very sensitive skin but very pleased with the company!
9 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Aish, We’re really pleased you had a great experience with our customer service, even though the product wasn’t quite right for your sensitive skin. Everyone’s skin is different, and we appreciate you giving us a try.
If you ever want advice or help finding a better fit in the future, just shout. Team ffs 💖✨
Holly helped me quickly and efficiently…
Holly helped me quickly and efficiently through watsapp chat. Such a handy tool to have
9 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Amy, Thanks for taking the time to leave a review.
We’re really glad Holly could help you quickly and efficiently. WhatsApp makes it easy, and we’re happy it worked well for you.
If you ever need anything else, we’re always here. Team ffs 💖✨
Excellent customer service from Nikki…
Excellent customer service from Nikki today
7 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Ellys, Thank you for your review. Really glad Nikki could make adding your extra order nice and easy. If you ever need anything else, we are always here to help. Team ffs 💖✨
Nikki is efficient
Nikki made ordering an extra order so easy. Thankyou
7 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Jodie, Thank you for your review. Really glad Nikki could make adding your extra order nice and easy. If you ever need anything else, we are always here to help .Team ffs💖✨
Really good customer service from Holly
Really good customer service from Holly. I've needed help with an order and she's been quick and super friendly. The products are lovely and I appreciate the recyclable blades. Thanks Holly!
6 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey, Thank you for your review. Really glad Holly could help you out quickly and make it a friendly experience. Great to hear you are enjoying the products and the recyclable blades too. If you ever need anything, we are right here to help. Team ffs 💖✨
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.