Super helpful! I've been so impressed with Holly in customer service, I was having trouble finding a refill plan that suited me so I contacted ffs and she helped me get a plan sorted that I'm real... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had accidentally signed up for 2 subscriptions for the same thing. So I contacted customer services via WhatsApp. My query was dealt with quickly and efficiently, to my satisfaction. And even thoug... Se mer
Företaget har svarat
I’ve been a subscriber to FFS for years, and love the product. I recently approached customer services to help with a separate purchase and they were super helpful and responsive. Would recommend to a... Se mer
Företaget har svarat
I have been using FFS for my razors and other products for a long time and would highly recommend. They have great deals for members and my experience of their customer service has always been excelle... Se mer
Företaget har svarat
Företagsinformation
- Hårborttagning
- Leverantör av skönhetsprodukter
- Kosmetika
- Kosmetikbutik
- Hälsa- och skönhetsbutik
- Butik med toalettartiklar
Skrivet av företaget
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Kontaktuppgifter
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Storbritannien
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Utmärkt
6 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bought these products on subscription…
Bought these products on subscription for years, you wont beat them!
Also customer service is fantastic, just spoke to Nikki to change my address, super quick reply, super helpful!
Highly recommend
4 mars 2026
Omdöme utan inbjudan
Svar från FFS
Hey Debbie, Thank you for your 5 🌟 review. Thanks so much for sticking with us over the years. That really means a lot💖.Pleased to hear Nikki was able to help amend your address for you 😇. If you ever need anything else, just give us a shout.Team ffs 🙌
Holly was quick and helpful in solving…
Holly was quick and helpful in solving my problem with a delivery query!
3 mars 2026
Omdöme utan inbjudan
Svar från FFS
Hey Chelsea,Thanks for taking the time to share this. We’re really glad Holly could help get your delivery query sorted quickly.🌟Team ffs 💖
Love the razors
Love the razors, love the recycling scheme and every single time I contact them for support, they go above and beyond! This time it was Holly; I asked how to add a razor handle on to my next blade subscription delivery, as I couldn't do it from my end and my current one had broken - she added one on for me, free of charge! Love everything about this brand!
26 februari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Fran,Thank you for your lovely review 💖, We are really pleased to hear Holly was able to help add a handle on to your next refill plan for you,Team ffs 🌟
Good products. Dodgy subscription practices
The razor and blades are very good but their subscription model is pants. You don't get a notification prior to your sub arriving so there is no way to cancel or pause it before payment is taken. You are forced to use the chatbot to skip a subscription date and have to go through all sorts of "offers" before you can amend it. The maximum subscription period is 4 months.
1 mars 2026
Omdöme utan inbjudan
Svar från FFS
Hey Renae, Thank you for sharing your feedback,your plan is designed to be talored to suit your needs, Items can be amended if you feel you have a build up of products, the frequency can also be changed if you need,The chat bot is there for a quick and easy skip/reschedule or cancel, this means any changes required are done with a 24 hour time frame.Team ffs x
Disgrace company
Disgrace company. First my partner, now me. Today I've served them an email which describes all: I am writing to formally demand the immediate cancellation of my subscription and the permanent deletion of all my payment details from your systems.
Despite cancelling my subscription over a month ago, another subscription shipment has been processed.
Today, I contacted your customer support via chat and was assured by one agent that the subscription had been cancelled. However, eight hours later, the subscription is still active and visible on my account.
I attempted to contact support again to resolve this issue, but the agent disconnected the chat without resolving the matter.
This email serves as formal notice. I am giving your company 24 hours from receipt of this message to:
1.Fully and permanently cancel my subscription.
2.Remove all of my stored payment information.
3.Confirm in writing that the above actions have been completed.
Failure to comply within 24 hours will leave me no choice but to escalate this matter to the Consumer Ombudsman for unfair and deceptive consumer practices.
I would also like to note that my partner experienced the exact same issue, which strongly suggests this is not an isolated incident but a recurring practice. Additionally, subscription prices have been increased without proper notification, which further raises concerns about compliance with consumer protection regulations.
I expect written confirmation within the stated timeframe."
Please...do not call me just waiting for respond email and we're saying goodbye to each other. No matter how good product is I will never support company like yours.
27 februari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Ewelina, We’re really sorry to read your review and to hear how upsetting this has been for you. We’ve looked into your account carefully. Back in January, you contacted us to skip your next order and we can confirm that this was processed successfully at the time. Yesterday, when you reached out around 3pm to cancel, the request was submitted straight away. In some cases it can take up to 24 hours for the cancellation to fully update in the account portal, and your account completed its update at 8:20pm that evening. We’re sorry this timeframe wasn’t made clearer, as we appreciate how concerning it is to still see an active status after requesting cancellation. We’ve emailed you directly to confirm your cancellation, your payment detail request, and to respond to your concerns about pricing. If there’s anything at all that still doesn’t look right on your side, please reply to our email and we’ll personally review it for you. Thanks, FFS x
I had nothing but positives from FFS!
I had nothing but positives from FFS!
Ive been with them for 5 years now, they've sent out little gifts over the years. Can't fault the razors, also their tweezers are the best ive ever used and at the age of 35 ive been through a few!
My most recent interactions have blown me away, I emailed a couple of days ago to say that unfortunately my 10year relationship came to an end last week.. he found someone else 💔 i emailed to say I don't need anymore blades for a while because im stacked and won't be going through as many now. Holly went above and beyond! Sent THE kindest most uplifting email ive ever received from a company! She also included a little gift for me 🥲 SO if you're thinking about it.. DO IT! You will not regret it! Thank you FFS ❤️
24 februari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Serena, Thank you for taking the time to leave this ❤️, and thank you for being a loyal customer for 5 years. I am so pleased to hear Holly was able to assit today and amend your subscription for you, also adding a little extra to cheer you up after an unfortunate break up. If you need anything else, just drop us a message. Team ffs 🌟💖
Great products and customer service
Great products and great customer service - I accidentally made an order to the wrong address, and when I contacted customer service on WhatsApp Holly was so helpful and sorted things right away, and also went the extra mile and sorted the address on upcoming subscriptions as well. Everything was sorted within minutes of making my order and I was so impressed with the speed and quality of service. Would highly recommend this company :)
23 februari 2026
Omdöme utan inbjudan
Svar från FFS
Hey, This is what we love to hear.💖
Thank you so much for taking the time to leave such a lovely review. We’re so glad Holly was able to jump in quickly and get everything sorted for you, including your upcoming subscriptions. No one needs the stress of parcels heading to the wrong address.
Fast, helpful and no faff. Exactly how it should be.
We really appreciate the recommendation and we’re so happy to have you with us. 💛 Team ffs 🌟💖
Had trialed the free trial and the…
Had trialed the free trial and the razors/shaving cream are great, I’ve very sensitive skin and reactive to most creams but had no problems. Had to cancel due to current financial limits, and the customer service experience when cancelling was great. Really good service thank you
20 februari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Jasmine, Thank you so much for giving us a try and for taking the time to share this.💛.
We’re so glad to hear the razor and shaving cream worked well for your sensitive skin. That’s exactly what we’re here for. No irritation. No drama. Just smooth results.
We completely understand that circumstances change, and we’re really pleased our team made the cancellation process easy for you. That’s how it should be.
Thank you again for your kind words. We hope to see you back when the time feels right. Team ffs 🌟💖
Absolutely abysmal service
Absolutely abysmal service. Unlike so many other subscription services that you can alter delivery dates or pause at the click of a mouse this one wants you to wait around for “an agent to join the chat”. Why? Utterly ridiculous.
18 februari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Rhia, we’re genuinely sorry for the frustration this caused. You can make changes to your subscription through your account portal, and they normally update straight away. Yesterday morning we had an unexpected technical issue which caused the chat to break. As soon as we spotted it, we fixed it within around 30 minutes and your request was actioned as soon as everything was back up and running. We completely understand how disappointing that experience must have felt, and we really appreciate you flagging it. If there’s anything at all you still need, we’re here to help. Thanks, FFS x
Fast replies and sorted my order
Fast replies and sorted my order query out straight away on WhatsApp.
Very helpful and friendly customer service.
17 februari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Sarah, So glad we could get that sorted for you quickly 🙌
We know no one wants to be chasing an order, so our team are always on hand to jump in and fix things fast.
Thanks for taking the time to share this, it really means a lot 💛.Team ffs 🌟💖
Holly one in million goes extra quality…
Holly one in million goes extra quality special knowledge top notch experience treasured service
16 februari 2026
Omdöme utan inbjudan
Svar från FFS
Hey, Thanks for taking the time to leave a 5⭐ review.Holly really does go above and beyond, and we’re so glad you felt that. Knowledge, care, and sorting things properly first time round. That’s the standard.
Thank you for such a lovely review. We’ll be making sure this lands straight in her inbox.Team ffs 🌟💖
Amazing customer service and communication
I had a problem with the product and Holly was amazing she sorted the problem immediately and sent out a replacement!
14 februari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Gabi,Thanks for taking the time to leave a 5⭐ review.
Sorry you had an issue in the first place, but so glad Holly jumped on it and got a replacement out to you straight away. That’s exactly how it should be.Thanks for taking the time to share this, we’ll make sure she sees it.Team ffs 🌟💖
Customer services were quick to get…
Customer services were quick to get back me and resolved the issue straight away
12 februari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Destine,Thank you for taking the time to leave this 💖
Quick replies. Straight fixes. No dragging things out.
Thank you for taking the time to share this, it really does mean a lot to the team.Team ffs 🌟💖
Svar från FFS
Hey Jess, Thank you for taking the time to leave this. We’ll make sure she sees it. So glad she could help. That’s what we’re here for. Team ffs 🌟💖
Holly is a star
Holly is a star. Lovely customer service and I am now a loyal customer due to her sorting out my first order. Highly recommend - ask for Holly , nothing is too much trouble. All brands take note ! Great to speak to an actual human!!
10 februari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Kat, Thank you so much for taking the time to leave this. We’ll be passing it straight on to her, it’ll make her day.
We’re so glad your first order hiccup was sorted and that you felt properly looked after. That’s exactly how it should be. Real people. Real help. No faff.
Welcome to the FFS club, we’re very happy to have you here 💗 Team ffs 🌟💖
Great customer service
Great customer service. Nikki sorted me out with what I needed quickly and efficiently over WhatsApp, just love everything about ffs!
28 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Louise,Thanks for the lovely feedback. 💖
We’re glad Nikki could get everything sorted quickly over WhatsApp. Easy, efficient and stress free.
So happy to hear you’re loving everything about FFS. Team ffs 🌟💖
Excellent customer service!
Unfortunately I’d made an error and had forgotten to delay a subscription. Luckily FFS send an email confirming the subscription was being processed, I contacted them immediately and Holly delayed the subscription and arranged a credit back to my account. Holly was brilliant, she was helpful and friendly….fantastic customer service! Thank you ☺️
19 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey Tara, Thanks for taking the time to leave a 5⭐ review.
We’re really glad Holly could jump in quickly, delay the subscription and get the credit sorted for you. Those reminder emails are there for exactly that reason. We’ll be sure to pass on the love to Holly. Always here if you need us.Team ffs 💖
I wasn't a buyer
I wasn't a buyer. My husband purchased as a gift. But the shower holder broke and FFS were so helpful and understanding they answered all my queries and are replacing with no cost. I really like my razor and will re order my blades when needed. Many thanks.
27 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hey, Thanks for sharing your experience.
We’re really glad we could help get that sorted quickly and replace the shower holder for you. No fuss, as it should be.
Great to hear you’re loving the razor too. We’ll be here when you’re ready to reorder your blades. Team ffs 💖xx
The quality seemed to be decreasing.
The quality seemed to be decreasing and prices continously increased. There was an introduction of postage charges, then you'd have to get 2 months at a time. Then there's been another jump in price recently. I wouldn't normally mind, but it seemed like the quality didn't match up. The blades dull very quickly, and lately I've been nicking myself more. I have been a subscriber for several years but today I have cancelled. Loyalty is not rewarded, and I can buy better elsewhere.
*EDITED TO ADD* in response to your reply: the previous discount was applied because I asked to cancel at the time of the last price increase because I didn't feel the product justified the price. When I reached out to ask if the blades had changed, I was NOT sent replacements, I was sent a new handle which are free anyway, because they said the issue could be the handle not holding the blades properly. And the "alternative options" you mention, was a lesser blade (the standard, not the premium) for 50p more per pack than what you were raising my price to on the premium pack. HOW is that a viable alternative?! You've unfairly made it look like you've gone above and beyond in your response, when that is not the case at all.
26 januari 2026
Omdöme utan inbjudan
Svar från FFS
Hi Levi, thanks for taking the time to leave this review and I am sorry to hear that you have cancelled after several years with us. On pricing, we introduced a small postage contribution around 18 months ago due to rising courier costs. In your case, our team adjusted your plan, reduced your blade price, and applied free delivery to help keep costs down. The recent change is our first blade price increase in over 4 years. We’re a small Midlands-based business and, while manufacturing, postage and staffing costs have continued to rise, we kept blade prices the same for as long as we could. This small increase helps us keep doing things properly. On quality, we haven’t made any changes to our blades. I can see you previously reached out, and we sent out a replacement pack to try; as we didn’t hear back after that or receive any further reports of issues we assumed that you had not had any further issues. I can see that we have offered a few alternatives to you to keep the prices down but sadly you have not accepted these. If you do require any further help or wish to discuss these alternatives in more detail, please do reach out to us. Thanks, FFS x
Their customer service is second to…
Their customer service is second to none! :)
26 januari 2026
Omdöme utan inbjudan
Svar från FFS
The Carmina, Thanks so much for the love.
We’re really glad our customer service hit the mark. That means a lot to us. Always here if you need anything. Team ffs 💖
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.