Regular updates throughout the process, arrived within the projected time frame, product was as described. Overall no complaints plus the bride-to-be loved the ring so 5*'s from me
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My engagement ring is stunning and the communication throughout was excellent. The only reason I've deducted one star is due to the timeframe. While I was advised it would take 4-6 weeks, it ended up... Se mer
Had such a great experience with Fenton! Fantastic customer service both in person and via email. Would definitely recommend them to anyone looking for an engagement ring! Will be back to get our wedd... Se mer
A fantastic experience from start to finish!💍 Couldn’t speak more highly of Lucy who looked after us throughout the process. She was extremely professional and answered all of our queries with clar... Se mer
Företagsinformation
Om Fenton
Skrivet av företaget
Fenton is a fine jeweller in the heart of Mayfair specialising in coloured gemstones, Solar Diamonds and engagement rings. We produce high quality, responsibly sourced jewellery to celebrate all of life’s important milestones.
VIEW OUR COLLECTIONEvery made-to-order piece is fully customisable and truly unique. Allowing you to create the perfect piece of forever jewellery to mark your special occasion, whether it’s your engagement, wedding, anniversary, birthday, or just because!
Our beautifully designed jewellery is set in platinum or 18k recycled white, yellow and rose gold. With your choice of Sapphires, Rubies, Emeralds, Aquamarine & Garnets.
CREATE YOUR RINGAs one of the only certified ‘B corporation’ jewellers in the UK it’s our mission to make the fine jewellery industry more transparent, accountable and accessible. Our qualified Gemmologists ensure we’re able to provide high quality gems at an honest price without taking away from the planet or people that helped along the way.
Pay a visit to our London showroom and speak with our concierge team who can help you design the ideal engagement ring, wedding bands, earrings, necklace or bracelet. Or take a look at our ready-to-wear treasure box collection that’s shipped in as little as 24 hours.
GET IN TOUCH
Kontaktuppgifter
53 Duke Street, W1C 2PE, London, Storbritannien
- +442046343992
- concierge@fentonand.co
- www.fentonand.co
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fenton Jewellers the best in the business without doubt !
Fenton Jewellers are just great to deal with ! They are totally professional and experts in their field. The advise and help I received was the best and the end result was superb ! A special mention to Sunny who spent ages sourcing the right gemstone and design to create the perfect ring for my wife. Also A mention for Ingrid who kept me informed of each stage of production and delivery ! Just perfect thank you all so very much.
Unbelievable customer service
I had an emerald trilogy ring that I had some issues with. I was contacted by Lily who was very keen to deal with the issues and make sure I had a beautiful piece of jewellery that I was 100% happy with. Lily advised me of what could be done and that a different design might work better for me. I was sent a choice of different options and I received the updated version of my original ring today. I couldn’t be happier. Fenton went above and beyond to make sure that I was happy with the end result, I really didn’t expect them to and can’t imagine any other company that I have dealt with doing the same. Sometimes things don’t go smoothly, but the way Fenton dealt with my situation is absolutely amazing. I am so grateful to Lily and the team and can’t wait to wear my ring again. 😊
Engagement ring
I bought a ring online with Fenton. We had a WhatsApp consultation. It was a nice idea but it was hard to do focus the camera. However it did give me the opportunity to size the ring nicely on a finger. I then got pictures of different sizes which really helped me choose the size of the diamond I wanted. The ring came in time as promised for my trip away to pop the question. Overall really pleased with the service, can’t fault it one bit. I enjoyed the customisation and the ability to pick your own diamond out of their selection.
Excellent pre and post purchase service.
Great communication
Great communication, very easy to talk to and discussed several options until we decided on a design. Once ordered, kept up to date with the "build" and delivery was easy.
Great stuff🤩🤩🤩
Fantastic experience
I recently bought an engagement ring with Fenton and the experience was fantastic.
This was the first time I'd bought a 'proper' piece of jewellery and everyone I spoke to from Fenton was very helpful. One thing I really appreciated was that the team weren't pushy at all. I went to have a look at some of the rings around 6 months before (to get a feel for the different styles I could go with) and then returned to pick the actual ring and make a purchase. I was quite impressed that I wasn't bombarded with follow ups following my first visit and it made me feel positively about the whole business - I appreciated not being rushed to make a decision!
In terms of the actual purchase, I was keen to pick the stone that would be used in the ring and make sure it matched the colour I was picturing (I got a 'customisable ring' rather than a 'bespoke design'). I placed an order during an appointment and a few days later I was emailed videos of a couple of stones that matched the colour I'd requested that I could pick from. This made me feel like I'd really picked out the stone/ring I'd propose with so I was delighted this was an option! After picking the stone, I had the ring in hand less than 4 weeks later. The delivery process was excellent (I could select the day) and the packaging was lovely. The ring itself is beautiful and exactly as I'd imagined. Luckily my fiancee is delighted with it too!
Fenton is one of the best businesses I've dealt with as a consumer and I'd recommend them to anyone. My impression is that you're getting a high quality product at a fair price.
I'd also like to say a special thank you to Sunny who was wonderful!
Minimalist Delicate Huggies
These minimalist modern delicate huggies sit on the lobe (no gap) with a delicate diamond sparkle.
Exactly what I was looking for to wear daily.
Perfectly elevate any look from gym,office,travel.
Thank you Fenton x
Amazing team and very helpful
Amazing experience from start to finish. Quick to reply to questions and offer device. Turned around within a tight schedule so i could propose on a family holiday. Thank you Lucy and Fenton
When things don’t all go to plan
We had a couple of minor issues on my wife’s ring and it is easy for a business to be good when everything runs smoothly but in the end a business is best measured by when things don’t go well. And this is where Fenton have excelled. They have handled this exceptionally well and resolved the issue promptly.
I will definitely be returning to them moving forward.
Amazing experience with Fenton
My first time ordering from Fenton and it was a 10/10 experience - the staff were so helpful sending me pictures of rings I asked to see, keeping me updated during the delivery process and then the ring is just beautiful - couldn't be happier!
Fabulous service
Fabulous service. Fenton created a beautiful ring for me to my specifications. Everyone at the Fenton team were brilliant and I can’t recommend them highly enough.
Great Customer Service!
Really good service and helped me pick the right ring. I actually felt like they weren’t trying to upsell me to more expensive rings either and suggested a smaller emerald based on hand size. My new fiancé absolutely loves the ring and I’m very happy I went with Fenton!
Great Professional Jewellers
I had previously bought my fiancées engagement ring from Fentons and found the experience, service and quality of the ring fantastic… so much so that we have ordered our wedding rings from them aswell. The concierge’s that assisted me either on video call or when we had a face to face appointment were all fantastic and were able to offer an honest professional opinion which assist in the decision making process.
Perfect company for a perfect engagement ring
From start to finish, my experience with Fenton was fantastic. My only regret is that it was all online, as I am not often in London. The Fenton team, especially Lucy and Sunny, who I engaged most with, were attentive, caring and so, so helpful. They helped me to set up my payment plan in a timely fashion, reserving the perfect stone I had selected in the meantime. From the regular updates whilst I waited for the ring to arrive, to the amazing end product itself, I can’t imagine buying our engagement ring from anyone else. The standard of the ring is impeccable. I know that my soon-to-be fiancée will wear her Fenton ring with pride until it is time to pass it on to the future generations.
Detailed service
Really helpful service and advice from Su.
Ring arrived much earlier than expected so well done.
Perfect Service!
Perfect Service!
Fenton was amazing from our initial appointment, throughout the ring creation period and at the point of delivery. Specifically, Sunny was amazing and went above and beyond. Thank you!
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