I ordered glasses a month ago via the eyeglasses.com website. I received no order confirmation email and no order status updates. When I log in to my order history it says the order status is "In P... Se mer

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Buyer beware! What a scam outfit. Highly disappointed with eyeglasses.com for sure. Called a few times after placing my order online to get an update after waiting a week and they told m... Se mer
Ordering great. Shipping says for frames a couple days, mine arrived after 3 weeks I guess designer frames come from a different warehouse. Beautiful packaging and I did check authenticity it passed.... Se mer
Go elsewhere. I ordered frames (no lenses) eleven days ago. My credit card was charged. I sent an email inquiry about the status of my order four days ago - no response. I tried their chatbot today; t... Se mer
Företagsinformation
Om Eyeglasses.com
Skrivet av företaget
World’s Best Eyewear Store
Tired of paying your eye doctor for overpriced glasses? Tired of pushy salesmen and limited selection? Eyeglasses.com has the world’s largest eyewear catalog. We only sell high quality frames from 300 top designers, and best quality lenses like Varilux. And we do it at 50% discounts from your local optical sources.
We offer a “Perfect Lenses Guarantee”, 30 day returns without restock fees, free shipping, and great service. We even have a Replacement Lenses Service, so you can save your frames by mailing them to us for new lenses
In business online for over 20 years, we are the leading source for online glasses. Don’t settle for less, and don’t buy cheap glasses online!
Eyeglasses.com began after our founder's life changing event, being blinded in one eye during a street mugging. For over 20 years, our mission is to support your story and your vision, because you have a tremendous impact on the people around you. When you buy glasses from us, we supply a pair to a person in need through our "Buy One Give One" campaign. We have also funded over 900 eye surgeries to cure blind people. Each person we touch with Our Give Back program impacts hundreds of others. Join our revolution, be our revolution, by being your vision.
Eyeglasses.com
Skrivet av företaget

Free Shipping! 30 Day Returns (No Restocking Fee)! Perfect Lenses Guarantee!
We make it easy to love our services.

Kontaktuppgifter
191 Main Street, 06880, Westport, USA
- 1888-896-3885
- customerservice@eyeglasses.com
- www.eyeglasses.com
Eyeglasses.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 17 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
New Frames and Lenses look Great and…
New Frames and Lenses look Great and fit well and match the description on the Website.
When you needed the customer service…
When you needed the customer service isn’t available!!!!!!
One screw for bow was replaced
One screw for bow was replaced, it has a big head on it and is way above the frame. Looks terrible
I am beyond thrilled with my…
I am beyond thrilled with my experience! I was able to get new Coach glasses at a very affordable price and they came very quickly! I will be shopping here moving forward for all of my glasses needs!
Excellent product! Needs better tracking.
The glasses were reframed and returned in perfect condition. I appreciate how easy it was. My only issue was that there was not a way to track or estimate delivery until the very end. They received my glasses and then they shipped my glasses back but there was no communication in between.
The chat agent was very thorough and…
The chat agent was very thorough and her follow up was exceptional
Excellent service and quality products.
You guys did great
You guys did great. Except at the last minute I also emailed Mark or Stefanie and asked that you include another pair of stronger readers. They didn't make it. I would have rated 5 if you had.
Custom Service
To start I had trouble with this website format almost giving up (hint) - however I engaged the chat feature and a representative quickly responded and solved all the problems. The glasses I ordered were difficult to produce - polarized sunglasses with Rx + bifocal lenses and I'm very happy with the end product and speed at which they were delivered (13 days). Another competitor actually refunded payment because they couldn't manufacture these with polarized lenses even with their own frames so I'm happy. I would highly recommend eyeglasses.com.
Promise kept on customer satisfaction
I was pleased with how Eyeglasses.com fulfilled their promise of customer satisfaction. My initial order was for reading glasses however I did not realize that my prescription was incomplete and would not correspond to single vision reading lenses. I realized this when my glasses arrived with distance corrected lenses. When I realized the error I obtained the correct prescription and returned my glasses, and the company promptly replaced the lenses. I did change my request to bifocal lenses for an additional fee, however eyeglasses.com only charged me for the difference in price, thereby crediting me for what I already paid. The new lenses are fine and the customer service was superb. Well done!!
Got my fourth pair of glasses done…
Got my fourth pair of glasses done here. Mainly For the quality and the service. The lenses came out great with the frames that I provided .
Cutomer Service Response is Poor
Have attempted repeatiedly to resolve a problem by phone and email. By phone--I get voicemail that the customer service department isn't open ( at 12 p.m. EST). By mail, no response after close to a week. Ugh!
the only ones
You are the only ones I found that can do this style and have a quality frame that's not $500 and a 6 month lead time ... great ..
So Easy to Order - Saved $$$
Loved these frames in the optician's office - but didn't love the price. With Eyeglasses.com, I got exactly what I wanted, it was easy to order, the frames delivered quickly, I saved almost half the cost - and never had to leave my house! Would definitely order from them, again.
First Glasses Ever
I LOVE THIS PLACE! Customer Service is prompt, understanding and very help full! Both pairs came with replacement lenses and discounts galore! Thank you eyeglasses.com! These are my first glasses ever and you made my transition into the seeing world painless and affordable.
I was completely and pleasantly…
I was completely and pleasantly surprised when eyeglasses.com went above and beyond my expectations. They provided me with a solution when I needed one and did it quickly. Use these guys, you won't be sorry.
Fantastic glasses my mom loves them!!
quality product at a great price
quality product at a great price. I definitely would buy from them again.
Bottom line: 5 Stars
Communication could be a little better but bottom line: 5 Stars
2 frames with just what I wanted. Great to have the tracking number.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
