I ordered glasses a month ago via the eyeglasses.com website. I received no order confirmation email and no order status updates. When I log in to my order history it says the order status is "In P... Se mer

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Seemed Like it did take longer than I expected, but then I used to order from goggles for you in China and that would take quite a while as well. Not much in the communication to let you know how i... Se mer
This is my fourth order from eyeglasses.com and outside of a faux pas by UPS, the experience has been very good. They are one of the only online Silhouette frame vendors that I am aware of a... Se mer
It has been a month and a half - the glasses are still "in process". Getting through to someone on the phone, by chat or email is impossible, They have effectively stolen my money at this point.
Företagsinformation
Om Eyeglasses.com
Skrivet av företaget
World’s Best Eyewear Store
Tired of paying your eye doctor for overpriced glasses? Tired of pushy salesmen and limited selection? Eyeglasses.com has the world’s largest eyewear catalog. We only sell high quality frames from 300 top designers, and best quality lenses like Varilux. And we do it at 50% discounts from your local optical sources.
We offer a “Perfect Lenses Guarantee”, 30 day returns without restock fees, free shipping, and great service. We even have a Replacement Lenses Service, so you can save your frames by mailing them to us for new lenses
In business online for over 20 years, we are the leading source for online glasses. Don’t settle for less, and don’t buy cheap glasses online!
Eyeglasses.com began after our founder's life changing event, being blinded in one eye during a street mugging. For over 20 years, our mission is to support your story and your vision, because you have a tremendous impact on the people around you. When you buy glasses from us, we supply a pair to a person in need through our "Buy One Give One" campaign. We have also funded over 900 eye surgeries to cure blind people. Each person we touch with Our Give Back program impacts hundreds of others. Join our revolution, be our revolution, by being your vision.
Eyeglasses.com
Skrivet av företaget

Free Shipping! 30 Day Returns (No Restocking Fee)! Perfect Lenses Guarantee!
We make it easy to love our services.

Kontaktuppgifter
191 Main Street, 06880, Westport, USA
- 1888-896-3885
- customerservice@eyeglasses.com
- www.eyeglasses.com
Eyeglasses.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 13 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
quality product at a great price
quality product at a great price. I definitely would buy from them again.
Bottom line: 5 Stars
Communication could be a little better but bottom line: 5 Stars
2 frames with just what I wanted. Great to have the tracking number.
Great price, okay service
Glasses were great for a great price.
Customer service was average at best.
We had a problem and there was a long lag until it was addressed, but was 100% addressed eventually.
I Recommend Eyeglasses.com
Overall, Eyeglasses.com has been great to work with. Their selection and prices are are both top quartile. The only reason I didn't give them five stars
is I am still waiting for delivery of one of my frames (I ordered three). I realize everything is backed up because of the Pandemic. I received the other two frames within a few days of ordering.
I never received my glasses thus far
I never received my glasses thus far. I will go check the mail today and let you know if I get them.
Ihaven't received my package when it…
Ihaven't received my package when it said it was delivered last week.
Good customer service and quick…
Good customer service and quick shipping. Purchased kids prescription glasses and very satisfied with the purchase.
The order was fast and accurate
The order was fast and accurate. Thank you for doing my glass lenses. Keep doing them as few places will do them. Glass is best for active people. No scratches
Ordered 2 frames, one arrived damaged, service is non-existent.
Ordered 2 frames on 9/5, same frame in different colors, no lenses. I ordered with expedited shipping for a cost of $12. They finally arrived on 9/15, one pair had the plastic lens popped out and the frame was scratched. Of course the scratched pair is the color I want so I’ve returned both and called on 9/16 to have another pair in the color I want, shipped asap. The (no) customer service rep basically told me sorry (not sorry) and told me she would place another order for the color I want. Well I don’t see an order in the system when I log in, so 🤷♀️, I’m going elsewhere. Also, when calling the 800 #, no one answers and you’re instructed to leave a vm and someone will call back. I’ve called several times, left several messages snd no one has ever returned my call.
disappointed
Lenses were done correctly but eyeglass frames were not adjusted properly and legs of frames were extremely wide, looks like frames were used.
So easy!
So easy! Picked my frames, filled in my prescription info and 3 was later I had glasses I love. My prescription is a high one and a bit complicated, so I bet someone who doesn’t need as much correction as I do will have their glasses a lot sooner.
Pretty quick service
Lot’s of companies have delays now due to COVID problems. But Eyeglasses did a good job of sending my glasses quickly. The frames are cheap compared to my eye doctor, and the lenses are great. I would definitely order from them again.
Great choice.
There are a lot of onlline glasses companies and it is hard to choose. I tried Eyeglasses because they have a ton of choice. I like the glasses a lot and can see well. They came pretty fast too.
Bad Experience
Did not have a good experience with this company. Could not read well in the lenses they manufactured and they would not rectify the situation. Don't order from them!
Excellent thorough service
Excellent thorough service! Easy to use website and excellent result.
Couldn't find these frames in…
Couldn't find these frames in Australia, happy that i found online. Very quick turnaround and delivery. Will order from you again and hopefully have a current script handy.
Very user friendly website and purchase…
Very user friendly website and purchase experience. Once I received the glasses they were great. The only negative is it took a lot longer to get my glasses than I had expected.
I just received my eyeglasses back…
I just received my eyeglasses back after replacing the lens. So far so good. I was impressed by the service at Eyeglasses.com. I appreciated the e-mail communication regarding the status of my order. Turnaround was surprisingly fast, and the quality of the lenses appear to be superior to the Costco lenses they replaced.
I appreciated the quick fill of my…
I appreciated the quick fill of my order and that they immediately requested pertinent information that I had overlooked.
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