Eyeglasses.comOmdömen 

this is a scam site. i've paid 604USD for custom glasses, and got no eyewear nor refund.

I send in my frames with the lenses that needed to be replaced last August. About 2 months later I noticed a problem. Not a big problem but enough to think my eyes must have changed. I decided to get another eye exam after the 1st of the year, when another free exam was available under my insurance plan. For a number of reasons, mainly Covid and a long post-Covid recovery, I didn't get another exam until July of this year. My prescription had not changed, but the eye doctor traced my vision problem it to the focal point on the lenses being off. I had new glasses in a new frame made locally with the same Rx and I can see perfectly. It was well over the 30-day replacement guarantee period, so Eyeglasses.com will not replace them. As the error clearly was theirs, regardless of how long after the fact, caring for the customer would have been more important than the 30-day time limit.

Additionally, I emailed them about the problem in July 2 times without a response. I had to call to find out they were not going to replace the lenses. Not great customer service.

I will not order lenses from them.

Amazing shopping experience, I had been looking for good prices on glasses for a while and I found them here.

Ordered 3 pairs. After almost 2 weeks they inform me one is not available. I asked if I tried a different color, same style and didn't like, if they'd provide a return ship label. They said yes. It's in an email. I proceeded to order but had a question about another frame and thought I would double check about the label. They acted like that never occured and if I order anything, I would have to pay to return. So I decided to just get two. They had charged my card the full price almost immediately and didn't ship immediately. I then had to ask them if they processed the refund of frames that never existed!!! It took forever to receive my order of the remaining two. No lenses, just frames. Well one arrived wrong, their site has the wrong measurements or they sent the wrong frame size. I checked with my optometrist. I let the company know. They don't care. I had to return them. $7 bucks with tracking. Because they're horrible, I sent both back. No accountability or responsibility and they charge your card instantly and you must insist on a refund.

Compete scam. Pkaced my order in March 2023, was told that the frame is back ordered and will be available on May 20. My card was charged and I accepted to wait.
In early June my order was cancelled because “manufacturer discontinued this frame”. My payment was refunded but lower amount than what was paid. Stay away from this fraudulent and scamming business.

Ich hatte eine Brille meines Vaters, deren Gestell mir gefiel aber mit Gläsern, die natürlich nicht zu meinen Augen passten. Bei Apollo erklärte man mir, dass man diese Brille nicht neu verglasen kann, weil es eine "Einwegbrille" sei. Also habe ich es bei Eye Glass versucht. Gläser ausgesucht, bezahlt, DHL Schein erhalten, Brille hingeschickt, nach einigen Tagen die Info "Brille ist fertig", kurz danach kam die Brille bei mir an und ich habe wieder den Durchblick. Einfach - schnell - gut. Noch besser und einfacher geht es bestimmt nicht.

At first they broke my Oakley frames when I sent them to have new lenses. They sent them back saying the frames were not suitable for new lenses. Then I sent in another frame to have prescription sunglass lenses installed. I never got them back and they charged me for them.

It has been a month and still nothing has shipped. I guess if you want your prescription expired before you get you glasses....

Update: I contested the charges and received an email from them. They claimed they sent me 2 emails from customer support informing me of shipping delays. I don't get why they would lie about something that is easily tracked but they apparently aren't very good scammers.

After placing an order, I'm still waiting for my order, and it has been two months so far and my order is not processed yet due to frame availability (although It was in stock when I placed the order). I keep getting promises of 'shipping soon' every couple of weeks. Not to mention the bad order processing system where you will get charged multiple times and you have to contact customer service and their Bolt payment provided in order to resolve it. I really can't think of any positive thing to mention here.

If you'r like most people and have an eye examination once a year, and have 2 or more prescription glasses, then don't ever buy the 2 year scratch warranty.
They will remake the lens if scratched, but it will be to your old prescription not the new one your eyes got adjusted to.

WOW! What a wonderful location to buy eyeglasses.

My entire life, I've paid outrageous fees for spectacles. This website offers a fantastic range in addition to top brands, effective service, and incredibly low prices.

Prices for the same frames that I bought on this website from my optometrist were 60% more.

There is no doubt in my mind that I will return.

Many thanks

The Lenses were faulty from the beginning,Right lens cracked shortly after receiving them and were replaced,then the left lens cracked a couple months later and the right lens was visibly scratched,when I returned them I was told that the left would be replaced but they would not replace the right one under warranty! I paid for the anti scratch crystal coating but I don't believe it was applied. What a horrible experience! The staff at the Westport Ct store was very rude! I will never buy anything from them again!

They actually snapped my Flexon frames in 2 at the bridge. No way this was accidental. Anyone that owns flexon frames would know how hard this is to do just by installing lenses.

I ordered glasses and after a week, I was informed by the lab that they could not make my order. I wanted prescription sunglasses but they could not make them with the lens that I ordered, nor could they add the mirror tent to them. That was the whole purpose of my order. I paid this company almost $1000.

When they could not make my order, I cancelled the order. Here we are a week later and they will not refund my money. I've had to file a dispute with my credit card company. I've called and emailed customer service every single day and they will not refund me despite the lenses never being made.

DO NOT order from this company. They are frauds and I will get a lawyer involved if AMEX is not able to rectify the issue.

Not happy with the fact that the lenses clouded over 2 mo after the ‘guarantee’ expired. Never had lenses do this in past and I have been wearing glasses for many years. I was told this was a manufacturing defect and eyeglasses .com cannot be responsible for this. Really? Who exactly should I be dealing with? I was told I can replace lenses. Replacement cost is $450. More than the original lenses cost. When I thought about it, why should I run the risk of another defective pair of glasses that the company I purchased these from will not stand behind their product. That is why I will not be back to eyeglasses.com.
I gave them a star as the original purchase fit well and the frame itself has held up

I sent in my favorite frames to get new lenses. I guess they didn't have the right size, so they melted my frames and put larger lenses in. They are distorted and weirdly shaped now. I can tell they aren't the same size, because in addition to being the glasses I wore every day, they sent the old lenses back, and they are smaller! I am absolutely heartbroken. They fall right off my face because the nose pieces were melted. I can't buy these frames, they don't sell them anymore.

Have you experienced a time where the service was so bad that you can't believe that any business would operate that way?
This is one of those. Long delays with no communication as to what the hold up is.
MELISSA, the one who claims to be the highest in the company you can speak to, was one of the worst customer service experience I've had. That's saying a lot. She was rude, condescending, threatened multiple times to cancel my order if I didn't stop asking questions. Complained that she had to pull all her costumer service reps off the phone because of terrible people like me who complain.

This was an online order and this happened about a month after I sent them in. My glasses were never completed so I canceled anyways.

Everything about this company is bad. If the higher ups in the company let's someone like Melissa do what she does, they must not care either... and it shows. Definitely go somewhere else if you want your glasses completed in a reasonable time and to not get yelled at for asking questions about the delay.

I ordered two pairs from them. I received two clearly counterfeit used and beat frames. I compared them to the real frames at lenscrafters and they were clearly counterfeit. they said i have to pay return shipping as its their "policy" i saw it said the their "policy" that if it were there mistake, they would refund shipping so i said this they said "correct". come time i get my refund they subtracted there shipping cost! and then forged my refund receipt telling me they didnt! and they wouldnt refund the cost i paid to ship back like they said either. STAY FAR AWAY. THEY ARE CHINESE KNOCK OFF DROP SHIP SCAMMERS WHO LIE CHEAT AND STEAL as proven from my experience.

Replacement lens order for new prescription. Perfect execution.

It's been a month and I haven't received my frames!! I called in two weeks ago and she said they were ready to ship. But that was a lie. They have not mailed anything out. I am being held hostage for my glasses!! I ordered from them years ago and they were fine. But now its like a different company, the staff before must have been turned over with a new staff or they have changed their business model (for the worse). It's a shame, they are the opposite of what they once were. In general, it is very hard to trust any online optical vendor period. In fact the entire optical industry is a SCAM in and of itself! I wish I could rid myself of glasses altogether, there is a way to correct your vision naturally. Lasik is out of the question! Dangerous. In fact, I don't think the majority of us needed glasses in the first place! Opticians will mess with your mind in that chair as a young kid and fit you into glasses that you don't need with false prescriptions in order to make money off of you!