Eyeglasses.comOmdömen 

Response to reply: you forgot to mention that a discount was applied at checkout and the total was $295.20. You then somehow cancelled the discount several days later and charged me the difference without notification or my permission. That is credit card fraud - I would know, I'm a freaking fraud investigator. I'm already disputing the charges with my HSA acct. Administrator. Should that fail I will escalate and this will end up with a federal complaint and criminal charges.

Original review:
They charged me one price at checkout, then charged me two more transactions 4 days later. I reached out for a refund of the unauthorized transactions and they refused. This is theft. Do yourself a favor and stay as far away from them as you can. A local retailer will be almost as expensive without the fraud.

I bought glasses with lenses and received the wrong glasses without lenses. Customer service said that everything is fine and I received what I ordered. Avoid at any cost!!!

Absolutely excruciating. The process was extraordinarily difficult. So I called. A few times. I even spoke with a senior person, who talked over me constantly. I had so much time invested in this, that when I got the online part done, I shipped them my glasses as instructed. My glasses are typical, nothing special. Then the waiting, I called and spoke with someone in th lab who said the glasses were sent back to me, that the box hadn't even been opened. Very frustrating. Then more waiting and hoping to get my existing frames back. A real nightmare and very bad use of my time with nothing in exchange. Today I just tried another one of these online lens replacement companies. It was smooth and painless.

Eyeglasses.com had a website malfunction making it impossible to access and print the shipping label. Customer service promised a label the next day by email, which didn't arrive. I asked for compensation for the difficulty and they took 10% off the total. They reminded me I was getting free shipping (and should be grateful).

I printed the label and went to UPS. Just before I mailed the order, they called to cancel it, saying that since I had had so much trouble with their website, they were no longer interested in making my lenses.

“My experience was horrible using eyeglasses.com. I ordered a pair of glasses the website said was in-stock. After about 2 1/2 weeks without getting an update on the shipping or processing of the order I called them and they stated the glasses were on backorder and it will be another 1-2 weeks before they would ship. After those 2 weeks were up I called again and they stated there was no change in status for my glasses. So I asked for a refund. This was a mess. I will never order from eyeglasses.com again!!!!!!”

Ordered expensive sunglasses almost a month ago and they haven’t even been shipped. When I reached out to ask about a timeline, they promised they would be sent out in the next few days. They were not. Considering reporting them as fraud to my credit card company.

The lenses prescription was messed up or wrong.

I've had trouble with the site. It takes about having VTO, but then I was told you don't have it. I order one set of glasses, then I returned them because I didn't like them once I tried them on. Now I ordered 3 more, hoping one will work.

THEY ARE NOT BBB ACCREDITED

Short story: Waited a month and a half and never received my glasses and probably never will. They can not fulfill my order but also haven’t cancelled it.

The other reviewers are being honest when they say “Do not buy from them”.

Long story: Ordered my “In stock” prescription glasses on 01/02/2025 with next day shipping. Read their policy and waited for the appropriate amount of processing days to question my order. I emailed them on 01/10 to ask why my glasses haven’t shipped yet and they told me they are waiting to receive them from the vendor and that they would arrive next week and ship same day. A week later, they switched my order status from “vendor” to “in progress” which lead me to believe that my frames arrived and they were putting in my lenses and getting ready to ship. Another week went by and my order still was not shipped. I emailed them again on 01/23 and they told me they were still waiting on my frames from the vendor and told me another 1-2 weeks at the most and shop same day. They changed my order status back to “vendor”. After 1 week, they changed my order status from “vendor” to “in progress” which made me believe they received my frames and were getting ready to ship my order. After waiting a week of “in progress”, I still did not receive an update. I emailed them for a third time on 02/07. They told me the frames would arrive next week and changed my order status from “in progress” to “vendor”. They strategically change your order status and they are “supposed” to receive your glasses to buy time but it’s all a LIE.

Lesson of the day: Even if a website shows “in stock” please verify with customer service that this is true. I noticed other websites are also advertising the same frames with “in stock” but when I reached out to them they told me they would actually need to order the frames from the manufacturer.

I FEEL LIKE I WASTED A MONTH AND A HALF FOR NOTHING. I JUST WANT TO MOVE ON WITH MY LIFE

Outstanding progressive lenses replacement, original frames were intact with no issues

Thank you!

Best fitting glasses. Great lens. Was hesitant to order online but these are the best glasses I have ever had

Easy experience with great customer service.

I bought glasses 2 years ago with no issues. Paid, shipped, delivered in a timely manner. Awesome!

With that said, the experience I had this year compared to the last was night and day. I placed my order at the beginning of December. Week after week, no update on my order. I email them, they say they're working on it. I e-mail them again a week later to make sure everything is okay. Then finally on week three, they admit they JUST got my frames in and will send them out with free 1-day shipping to make it up to me. Sure, that's fine. 2 more weeks go by, nothing. Free next-day shipping means nothing if they're not going to send them anyway. I cancelled and got all of my money back. I would avoid eyeglasses.com at all costs now until they get their ducks back in a row.

I placed order on January 10, 2025 It was accepted, credit card charged. Got request to submit written prescription. I did, got thank you for submitting, all on Jan 10. On Jan 14 I received notice from PayPal my charge was being refunded, I might add $0.01 short. No note/communication from Eyeglasses.com. I logged into account and order showed it was canceled. No reason. Frames showed in stock when order was placed and still did when they canceled. On Jan 14th I submitted email to customer support asking for explanation and pointing out frames show in stock. Got auto reply my request had been received. No actual response to my email. Refund received. My guess is I had coupons that got me a very low price and they chose not to honor the order. I will never deal with them again. Too much time wasted and clearly have their own agenda.

After 1 year my crystal vision lenses started to become blurry. I have purchased eyeglasses for 35 years and never had this happen before. I have glasses that are 15 years old and the lenses and coating are fine. I talked with the company but they said 1 year is the life of lenses and nothing that they will do to fix it. I would stay away from this company; especially if you want the glare reduction coating.

I bought sight glasses for daily use and are amazing. High end quality and strong frames. Provided i bought form eu, i trusted on them and I m very happy. Good work

This company is a scam, they will you send you wrong item, when you want to return it, they will keep sending you blank emails. Bought pair of glasses of the prescription they suggested was right for me. Well, ot isn't. So I wanted to return it, they suggested I should send them my prescription, which I did. They turn around and said " Thanks for your email.
We can't choose the degree for you, you can contact and ask your doctor.*
So avoid them, customer service is horrible, please don't get ripped off.

Should have looked at reviews before ordering :( Its been a month since I placed my order and it still says "in process" with absolutely NO info. on my account or any communication at all. Will be canceling within the week if no word. Absolutely terrible service :(

THEY ARE ABSOLUTELY THE WORST - I ORDERED FROM THEM BC THEY PROMISED FAST DELIVERY - AFTER 2 WEEKS - THEY NEVER EVEN STARTED PRODUCTION SO I CANCELLED - NOW ALMOST ONE MONTH - THEY PROMISED REFUND - STILL HAVE NOT RECEIVED - THEIR CUSTOMER SERVICE IS THE WORST - THEY SIMPLY DONT CARE

This is a work in progress. 7-10 days is typical for glasses, online or brick and mortar. I placed an order with expedited service because i would only be at the ship to location until the 17th which should have been plenty of time for an order placed on the 29th of the previous month. Their website showed order received, then processed but not shipped. To me that means the glasses were completed and are awaiting shipping. After a few days I wondered, how long does it take to pack a shipment so I sent an email. The reply was " the manufacturer tells us the frame is back ordered for two weeks" which means that the order is not completed. I replied saying they should have known the frame was unavailable two weeks ago, which is when I placed my order. They did up grade my shipping to overnight which does me no good as I will be gone for up to 8 weeks or more by the time they figure out how to complete the order. We'll see how this goes but as of now I am not impressed.