EuroDNS Omdömen 

321
•
TrustScore 3 av 5

3,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Used this company for several years with good result, until now. They are attempting to charge a massively inflated renewal fee, which I have not agreed to, prematurely and without warning. Disreput... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

If you register a new domain, make sure to check the "automatic renewal", as there is no refunding if the domain gets renewed by mistake. In my opinion, in the EU, a purchase should be refundable, esp... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Je suis arrivé chez Eurodns en panique ; je venais de quitter un fournisseur qui ne me donnait plus satisfaction. Très rapidement, les interlocuteurs différents ont planifié les soucis et j'ai pleinem... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Meermaals pogingen gedaan om onze account info te updaten, het telefoonnummer was immers verouderd. Dit lukte niet maar in een of andere actie was dat nummer van belang om je identiteit te bevestigen... Se mer

Företaget har svarat

Företagsinformation

  1. DNS-leverantör
  2. också i
  3. E-handelslösningar
  4. E-postleverantör
  5. Företagstjänster
  6. Webbhotell

Skrivet av företaget

Born in Europe in 2002 and headquartered in Luxembourg, EuroDNS has been assisting individuals in managing their domains and websites since before Myspace went live. Our longevity stems from a simple equation: our clients receive more when we give more. That's why we go the extra mile to ensure they get exactly what they need. We believe that technology is only as good as the people who support it, which is why we are committed to creating a trusting, supportive, and respectful work environment.


Kontaktuppgifter

3,0

Medel

TrustScore 3 av 5

321 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 94 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,0

Alla omdömen

(321)

69 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Einfach unfassbar langsamer Service der…

Einfach unfassbar langsamer Service der Mein unternehme sehr viel gekostet hat!!

20 december 2023
Omdöme utan inbjudan
Logotyp för EuroDNS

Svar från EuroDNS

Hi Jan,

After reviewing your case, we can see that your domain name expired.
As part of our standard procedure, reminders were sent to the email address you provided during registration. It’s possible these reminders may have ended up in your spam mailbox, which could be why you did not see them. We apologize for any inconvenience this may have caused.

Best regards, EuroDNS team.

Betygsatt 1 av 5 stjärnor

Complex automatic renewal and expensive fees

Complex automatic renewal, expensive fees.

13 december 2023
Omdöme utan inbjudan
Logotyp för EuroDNS

Svar från EuroDNS

Hi Anne,

We're sorry for the inconvenience you've experienced with our automatic renewal process and fees. We strive to improve our services and would like to address your concerns.

Please provide your reference number or order ID so we can investigate your case.
You can also contact our customer support team at support@eurodns.com.
Thank you for your feedback.

Best regards, EuroDNS team.

Betygsatt 2 av 5 stjärnor

Ma boite mail prise en otage

Attention, quand vous quittez Eurodns, prenez toutes les précautions de sauvegarde préalables.
Aucun transfert de données n'est automatique et simple.
Sinon, après le transfert d'hébergement, de nom de domaine ou de boite mail, la récupération est facturée.
Aucun moyen de récupérer mes mails si je ne paie pas. La boite est bloquée. Je devais tout sauvegarder AVANT de transférer le non de domaine.

6 november 2023
Omdöme utan inbjudan
Logotyp för EuroDNS

Svar från EuroDNS

Cher client,

Merci d'avoir partagé votre expérience avec nous.

Afin de garantir que nous puissions vous aider le plus rapidement possible, veuillez fournir un numéro de référence ou votre numéro de commande.

Vous pouvez également contacter support@eurodns.com ou nous appeler sur notre assistance téléphonique, que vous pouvez trouver sur my.eurodns.com/about/contact.

Cordialement, l'équipe EuroDNS.

Betygsatt 1 av 5 stjärnor

Votre information pour le prolongement est venu beaucoup trop tard! Un seul message lors de mes congés.otre information pour le prolongement…


Votre information pour le prolongement est venu beaucoup trop tard!
Un seul message lors de mes congés.

24 oktober 2023
Omdöme utan inbjudan
Logotyp för EuroDNS

Svar från EuroDNS

Hi John, we're sorry to hear about your experience.
Since we send several reminders before the renewal period of a domain, there's a chance they might have ended up in your spam folder. We advise checking it regularly to ensure you receive important notifications. We're continuously working to improve our email delivery system to minimize such occurrences. Thank you for your understanding. Best regards.

Betygsatt 1 av 5 stjärnor

Did not accept my payment with credit…

Did not accept my payment with credit card. Did not explain why this payment method was refuses. I have to ask a friend to use his PayPal account to make the payment instead.

4 oktober 2023
Omdöme utan inbjudan
Logotyp för EuroDNS

Svar från EuroDNS

Hi Joe, we apologize for the inconvenience caused by the refusal of your credit card payment. Rest assured, we are actively working to ensure such issues are promptly resolved and provide a smoother experience for our customers in the future. Thank you for bringing this to our attention.

Betygsatt 1 av 5 stjärnor

Worst experience ever!

Bad experience ever.

They have 5 days to provide you with a transfer code and will make full use of those 5 days.
In the hope that you forget and that your domain name is automatically renewed.

They will also send you a link from ICANN to prove they have 5 days.

And they act as if they are obliged to wait 5 days, but that is not the case at all.

"
Your registrar may allow you, via an online interface tool, to generate and manage your own AuthInfo code. If not, you will need to contact your registrar directly to obtain it. Your registrar must provide you with the AuthInfo code within five (5) calendar days of your request.
"

19 september 2023
Omdöme utan inbjudan
Logotyp för EuroDNS

Svar från EuroDNS

Hi Mathieu, we're sorry for your experience.
We follow the ICANN protocols diligently to ensure the safety and security of domain transfers. As per ICANN guidelines, registrars must provide the AuthInfo code within five (5) calendar days of the request, aiming to prevent unauthorized domain transfers and ensure the rightful owner's control.
We appreciate your patience and understanding in this matter.

Betygsatt 1 av 5 stjärnor

This kind of company makes my blood…

This kind of company makes my blood crawl. When you get the domain ( for which you paid handsomely), and you want to change it the DNS to point to your server, they have the nerve to charge 50 euros for that... 50 euro for changing the DNS? I make the change, there i literally nothing they have to do. Regardless of the B.S. they try to sell you, then of course, if you want to leave scammers like these, guess what another 50 euro we charge for transferring the domain.. in short, if you sneeze, you pay,

this is what they write "Transparent prices
No hidden costs or price jumps. We believe surprises are for birthdays only",

I am looking everywhere on the website where it clearly is mentioned that changing a DNS costs 50euro , as yet i have to find it

STAY AWAY FROM THIS COMPANY. don't make the mistake I made as there are way better alternatives out there!!

14 september 2023
Omdöme utan inbjudan
Logotyp för EuroDNS

Svar från EuroDNS

Hi Jay,

Upon further review of your case, it appears that there was no default payment method saved, resulting in the failure of the auto-renewal process. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or concerns, please feel free to let us know

Thank you for sharing your experience, we value your perspective on our services.
Best regards, EuroDNS team.

Betygsatt 2 av 5 stjärnor

Declined payment on valid card

I spent a lot of time finding domains (they offer literally thousands) and as I finally entered my card details (paying EUR 1500 ), immediately my cart was emptied and a message appeared "Payment declined".

I own (and coded) a large online store and it is clear that the data never was sent to a payment gateway but that their site itself decided that the payment details somehow must be suspicious. Well - it's issued by an Austrian bank, the balance is EUR 74,000 and the daily limit is EUR 3,300. Amazon and all other merchants in the EU never declined it. Only EuroDNS..

They have more issues with their site: When you add another site when you've already started the checkout process, they won't let you alter the DNS servers anymore. And I had to do that, since their store "lost" the CN domain I'd added.

UPDATE: They got back to me and were rude "Considering that your bank has a reputation much higher than Elon Musk's,..."

They mentioned the error code that their payment processor Ingenico issued, claiming my bank was to blame. However when I read the documentation for that error, it's clear that it's a bug in Ingenico's API handling:

105 - Invalid paRes from issuer

Cause: The issuer returns an URL-encoded PaRes or MD.
Solution: URL-decode the PaRes and MD before submitting them in the /payments/details request.
Cause: The issuer returns the correct PaRes value, but the parameter name is different from PaRes, for example PaResponse or paRes
Solution: Ingenico/Adyen only accepts this parameter as PaRes. If the issuer has returned something different, make sure that you change it to PaRes before submitting it in the /payments/details request.

14 september 2023
Omdöme utan inbjudan
Logotyp för EuroDNS

Svar från EuroDNS

Hi Franciscus, we're sorry to hear about the difficulty you faced with your payment on Eurodns. It's frustrating when transactions encounter unexpected issues. Your feedback about the payment process and their customer service response is valuable for them to improve their services. If there's anything else you need assistance with, please don't hesitate to let us know.

Betygsatt 5 av 5 stjärnor

Very satisfied

Fast, very competent support. Well-functioning backend with which the domain transfer could be done without any problems.

18 augusti 2023
Omdöme utan inbjudan
Logotyp för EuroDNS

Svar från EuroDNS

Thank you, Robert!

Betygsatt 4 av 5 stjärnor

Essential

EuroDNS is reliable, fairly priced, and convenient in that they offer themselves as the local residency as required for DE domains.

I've never had a problem with them, although the website is sometimes unintuitive to navigate.

10 augusti 2023
Omdöme utan inbjudan
Logotyp för EuroDNS

Svar från EuroDNS

Thank you for your kind words, Angus!

Betygsatt 5 av 5 stjärnor

Best Partner

I've been using EuroDNS for over 15 years and I've never had any problems.

Orders were dealt with quickly, as were support requests.
Usage is simple and transparent

19 juli 2023
Omdöme utan inbjudan
Logotyp för EuroDNS

Svar från EuroDNS

Glad to hear it, Klaus. Thank you!

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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