4.4 really. Dont like the “use it or lose it” on the credits. You pay monthly and if you have a slow month then the per item fee can be huge! Had a few unanswered chat or messages apparently... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Jacqueline, My Customer Service Rep was outstanding! Through a chain of emails she got us back up & running. Great communication & a fantastic solution provider. My only issue during this experie... Se mer
same answer no solution we were following up on two issues. The first reply addressed only one issue so we asked about the second issue - that we can't work on any purses until a setting is fix... Se mer
Företaget har svarat
When it comes to providing Excellent service Entrupy is the best. The process is tedious but well worth the Peace of Mind that comes at the end.
Företagsinformation
Om Entrupy
Skrivet av företaget
Scalable AI-Powered Solutions for Product Authentication — Anytime, Anywhere.
Entrupy is a New York-headquartered tech company with AI authentication solutions that scale to protect inventory and supply chains—for businesses of all sizes.
Luxury
From limited drops to high-value collabs, authenticating the world's most coveted luxury brands.
Footwear
Authenticating the footwear culture obsesses over, with new brand support constantly expanding.
Apparel
The riskiest category in authentication is now protected by the technology built to handle it.
Return Fraud Detection
A customer-friendly way to ensure the product returned is the same as the product purchased.
Supply Chain Protection
Helping you create invisible traceability at every touchpoint in the supply chain.
FINANCIALLY BACKED
100% Money-Back Guarantee
Every Entrupy authentication is 100% financially-backed for a full year. If we ever get it wrong, we'll cover the costs.
Kontaktuppgifter
4,0
Bra
148 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Why does it take soooo long to have the…
Why does it take soooo long to have the initial setup device shipped? It’s been a week and it’s still not shipped yet. My business can’t open because of it.
16 maj 2026
Svar från Entrupy
Hey Hannah! We're so sorry about the impact the device shipping time has had on your business. We typically aim to get orders fulfilled within 7 business days. It looks like your order came in on the 10th and should be shipped on Monday based on our current shipping queue.
The device is easy to used and I’m very…
The device is easy to used and I’m very confident with Entrupy’s reputation. With Entrupy certification, I wish my customers will be convinced & my business will continue to grow.
6 maj 2026
Falsey claimed my diors and red…
Falsey claimed my diors and red Octobers are fake. Lack of support and requires very little photos. Costs significantly more than Legitapp which requires way more photos and requires human reviewers. Gonna stick with Legitapp
26 april 2026
Svar från Entrupy
Hey Mason, we're sorry to hear that you disagreed with our result for your Dior and Red October sneakers. If you ever disagree with a result, you also have the option to flag the test & provide additional context for a secondary review of the submission. You can do so via the three dots in the upper right-hand corner of the test result page.
Still don’t have any direction
Still don’t have any direction. I’ve spoken to support and they haven’t answered me. The retention team still hasn’t replied to my email.
25 april 2026
Svar från Entrupy
Hey Sofia, it looks like our billing team has successfully processed your refund. Our support team has confirmed via email as well!
Great customer service and quick
12 april 2026
A perfect collaboration !
A daily support. Quick answer and a very good client service. That’s all I have to say about Entrupy.
2 april 2026
Very prompt response and solution.
29 mars 2026
Great support team!
19 mars 2026
Very satisfied with using Entrupy
22 mars 2026
I haven’t gotten my device and no refund
I don’t recommend. They haven’t shipped my device and no response from them since 3 weeks ago . I asked them to refund if they couldn’t ship but still nothing from them. I don’t appreciate them stealing my money . I’m going to have to dispute this with my credit card. I’ve had a horrible experience with this company who doesn’t care for customer service. I was better off with legit app. They are quick and don’t require a subscription or device. Save your money and go to the competitors at least they appreciate you and respect your hard earned money.
20 mars 2026
Svar från Entrupy
Hey there, I am very sorry about the frustration that our delayed shipping caused. I just checked, and it appears your item was shipped out on 3/27/26 and is expected to be delivered on 4/1/26.
Very detailed and punctual and above…
Very detailed and punctual and above all the entire Entrupy Team is always by your side, ready to help.
21 mars 2026
I still need to find out where my…
I still need to find out where my device is! I tried to reach out to UPS and noone could give me informations on why my shipping is been held in Belgium and needs clearance!
15 mars 2026
Svar från Entrupy
Hey Tatiana, great news! It looks like the package is now moving through customs as of this morning.
Thank you for your patience while we looked into this further!
I ordered and paid for Entrupy on 2/24
I ordered and paid for Entrupy on 2/24. Three weeks later, it has not shipped. Customer service responds intermittently. How Entrupy is the industry leader with this kind of fulfillment and customer service?
8 mars 2026
Svar från Entrupy
Hey Stanton, I'm so sorry about the delay in getting your device sent out to you. I wanted to confirm that it was shipped out yesterday with expedited shipping to ensure that it reaches you as soon as possible.
Thank you for partnering with Entrupy, and our sincere apologies for the rough start!
This is something new for me(us) and…
This is something new for me(us) and with your guidance you we’re so help ful and patience thank you for your assistance
Sara Briones
#10727
1 mars 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.