Ayuda a que mis clientes estén más tranquilos en cuanto a la autenticidad de los artículos que vendo.

very easy to follow instructions, quick and prompt response.

Still waiting on a reply to the questions I was asked and replied to on the same day 31/08/2026.

Jacqueline was very diligent and very helpful. Thank you

I’ve had a wonderful experience with Entrupy! They are always so responsive whenever I have a question, especially when I need an answer quickly. Their customer service is excellent, helpful, and reliable. I really appreciate knowing I can count on their team when I need them!

Prior to the update my LV bags were coming back instantly for the most part now it seems every bag is 1.5-2 hours

The people at Entrupy are courteous and professional. They know what we are experiencing with our customers and are super responsive.

a market value USD 300,000 item been submitted/ red flagged on August 24th Monday, and had not been solved till August 29th Friday. Cuz entrupy it’s overloaded, but if you’re the customer, are you gonna be okay with this?

I wanted to use Entrupy for my boutique as we intake and sell highly valuable items regularly. They are seen as the gold standard for authentication in my industry hence my choice to use them. I firstly decided to send a bag which I had bought from the actual Hermes store to see if their authentication is as good as they say it is. I paid the $100 and send all my photos and they said it was inconclusive and gave my account "credits" back. These credits do not act as a refund but instead can only be used for another authentication. Due to the fact they couldn't even conclude a bag from the Hermes store was authentic I requested a refund of the whole amount charged. Their team said they would email me for more information and get in contact with me shortly. I patiently waited and only received an automated email for a feedback survey. I submitted my survey explaining the situation and have not got a response since. This happened about 2 months ago now and I still have not been contacted by Entrupy once. I decided to bring this up with my bank and dispute the transaction and they were able to successfully process a charge-back. Will not be using this service again!! Buyer beware!

Quick reply and follow up from customer service.

I had this service for about 5 years and respond rate is high. Service is great when I had trouble with my device then, they quickly replaced it. Glad now they have it in an app where I can quickly access when needed. Without this service my company's reputation may be at stake as we only deal with authentic products. I have a couple of suppliers that tried to pass knock offs. Me and my clients have peace of mind. Thank you.

I think it takes too long now to authenticate. When I had the device, it was instant authentication. Now with the cell phone, it takes much longer. I also, don't like that you can't get an authentication on the weekend, when stores are the busiest.

The best of the best!!

After telling us we would receive a label to return the iPod back we never got the return label and the new system is not as easy to use. We are probably going to look for alternative options.

We have been using Entrupy for several years and appreciate being able to trust a company to verify our high end items. Our customers buy expensive goods because they need a guarantee that the item is authentic and Entrupy is their insurance. It is expensive but very necessary.

The person was able to answer all my question and provided excellent service to me.

No issues so far!

Amazing service and customer service 10 out of 10