Avoid at all costs. Months of problems over a simple repeat order. Multiple phone calls on hold for in excess of 25 minutes - at which point your call will be terminated. Don't complete the contact fo... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Awful company. After a leaking machine damaging our carpet, we called them many times and never turned up, I called them 3 times to cancel our contract and asked them to collect their machine. They ke... Se mer
Företaget har svarat
Paul visited site today, as cheerful, happy and polite as always! I informed him of an issue with the fountain, which had been broken for a few weeks. He quickly resolved the problem and restored ou... Se mer
Företaget har svarat
We get our bottled water for the office delivered by Eden springs and have never had an issue. The delivery driver is lovely and always has a smile on his face no matter the weather and always asks ho... Se mer
Företaget har svarat
Företagsinformation
- Leverantör av kontorsutrustning
- också i
- Butik med kontorsmaterial
- Dricksvattenfontän
- Kaffeautomat
- Kaffebutik
- Leverantör av kaffebryggare
Skrivet av företaget
Welcome to Eden Springs where we put people first in everything we do. As experts in water and coffee solutions, we are dedicated to our customers, ensuring they receive the highest quality products and services tailored to suit their needs. With a robust nationwide presence alongside localised operations, we guarantee seamless accessibility and swift service wherever our customers operate. We all know the importance of healthy hydration, but did you know it can also impact your productivity? Staying well-hydrated has been shown to support both cognitive function and efficiency. By providing your workforce with convenient drinking solutions, you will be supporting their health & improving their work lives! At Eden Springs we are committed to supporting both people and the planet. We utilize carbon offsetting to compensate for our impact on the environment. This is why we can proudly call ourselves a certified Carbon Neutral® company since 2010. Join us in creating a better tomorrow, one refreshing sip at a time. Please note: We are a separate company from the Culligan group. Kafevend is an Eden Springs (UK) Ltd brand.
Eden Springs - The Water and Coffee Company
Skrivet av företaget
- Join Eden Springs and make a difference for tomorrow
- We are the first Water and Coffee company to have European wide Carbon Neutral certification. We care about the environment and can offer companies across the UK the best in practice solutions. We aim to provide all our customers with the highest levels of service and the most reliable products available.
Kontaktuppgifter
Livingstone Boulevard 3, G72 0BP, Blantyre, Storbritannien
- 0800 011 4531
- sales@uk.edensprings.com
- www.edensprings.co.uk
3,3
Medel
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 89 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I’ve loved being an Eden Springs…
I’ve loved being an Eden Springs Residential customer for years. The service has always been fantastic, and I’ve never had an issue—until now. Unfortunately, Eden Springs has decided to shift its focus solely to business customers, leaving residential customers behind.
Previously, I could easily order 18.5-litre bottles through their delivery service, but that’s no longer an option. Instead, we’re now directed to another website where we can only purchase smaller bottles at a higher cost, with an added delivery fee via a courier service.
It’s disappointing to see such a loyal customer base deprioritised in their business strategy. While I understand companies evolve, this change feels like a clear indication that residential customers are no longer valued. A real shame.
17 februari 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Jamie,
Thank you for your feedback and taking the time to get in touch. I'd like to sincerely apologise for any inconvenience this change has caused. I'd also like to take this opportunity to explain the reasoning behind this change:
Our decision to change the bottle sizes was made to cater to our residential customers specifically, as we have found that the majority of this customer base tend to use the smaller bottles over the large 18.5L, I completely understand however this may not be the case for all. This change also helps us offer a more streamlined service and also quicker deliveries as historically we have found that as we are only in certain areas on certain frequencies this doesn't suit the majority of our residential base as well as customers having enough storage space for the bottles to see them through to the next time we are in the area.
Once again I do apologise for any inconvenience or confusion this has caused although I hope I have been able to explain our position and we will certainly take this feedback on board.
Kind regards,
Emily
THANK YOU JEROME!
I just wanted to say a huge thank you to Jerome. From day one, he has always been such a pleasant man to open the door to when he has delivered bottles of water, or even when he simply needed to pick bottles up. So friendly and professional, and really knowledgeable about the company and everything happening.
We were told today that there is a new system in place where we will have a different courier when it comes to bottles of water and I just hope this company knows that they really really need to either promote this man or even give him a huge raise, but they definitely need to make sure he stays working with them. You can tell he really enjoys the job, and his customer service is out of this world.
I'm actually sad that I may not be seeing him again, but I only hope that whatever he does for Eden, that they show him that they value him.
THANK YOU JEROME FOR ALL OF YOUR HARD WORK!
17 februari 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Kymberlynn,
Thank you so much for such a positive review.
We greatly appreciate you taking the time to leave a glowing review for Jerome. He is an asset to Eden, we are so lucky to have him and so pleased he always goes above and beyond for our customers.
I will ensure your kind words are passed back to Jerome and the wider business to share what an excellent service he provides!
Thank you again,
Emily
Such polite and knowledgeable
Such polite and knowledgeable
people they make life so easy
14 februari 2025
Svar från Eden Springs (UK) Ltd
Hi Jean,
Thank you so much for leaving such a kind review.
We are so pleased to hear you are enjoying our services and we look forward to seeing you again soon!
Kind regards,
Emily
Katie has been a great help
Katie has been a great help. I like using Eden water and its services. I recommend it.
14 februari 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Tiago,
Thank you for your review.
We appreciate you taking the time to leave a positive review for Katie and we are so glad you are enjoying our services!
Kind regards,
Emily
Unhelpful driver
In the past, the drivers have always been careful to stack the bottles. This time, he just left them on the kitchen floor, leaving it for someone else to stack them.
13 februari 2025
Svar från Eden Springs (UK) Ltd
Hi Karim,
Thank you for your review.
Please accept my apologies for this. We appreciate you taking the time to leave this feedback and I will pass this onto the appropriate department to ensure the bottles are being delivered as per instruction.
Kind regards,
Emily
Good service, but delivery schedule and policy could be improved.
Anne-Marie from sales was very prompt in answering our queries. We were told it will take 10 working days for the equipment to be delivered but we got ours in just a couple of days. Jerome, who handled the delivery, made sure everything was in perfect condition and took the time to walk us through the maintenance process and how to order more water when needed.
The downside: scheduled delivery is only once a month. If you run out of bottled water before the cycle, they will charge extra for the delivery, other suppliers don't. This was not explained to us either before signing the contract.
Overall, the service was good, but delivery schedule and policy could be improved.
Update:
The team immediately reached out to clarify that they have other delivery schedule options. Instead of every 4 weeks, they have changed our delivery schedule to 2 weekly.
31 januari 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Rachelle,
Thank you for your review.
We appreciate you taking the time to leave such positive feedback for Anne-Marie and Jerome. I will ensure your kind words are passed on!
I have contacted you directly via the email we have on record regarding your concerns about our deliveries to discuss further.
Kind regards,
Emily
Great service
Andy H regularly calls to change our water and is always kind and courteous. We already get great service from Eden and have no issues.
11 februari 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Louise,
Thank you for your feedback.
We appreciate you taking the time to leave such a glowing review for Andy. He is an asset to Eden! I will ensure your kind words are passed onto him.
Kind regards,
Emily
Terrible customer service
Terrible customer service. Very difficult to deal with when trying your resolve anything. And often issues do not get resolved
10 februari 2025
Svar från Eden Springs (UK) Ltd
Hi Andrew,
Thank you for your review and please accept my sincere apologies for the service you've received recently.
I have contacted you directly via the email we have on record to gather some more information to allow me to investigate this further for you.
Kind regards,
Emily
Great Service Andy H
6 februari 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Daniel,
Thank you for your review.
We appreciate you taking the time to leave such positive feedback for Andy and we love to hear how great he is! Your kind words will be passed onto him.
Kind regards,
Emily
I have been speaking to Elaine Campbell…
I have been speaking to Elaine Campbell with regards to water delivery issues. What a star, Elaine sorted within hours and has given guidance for any future issues, thanks Elaine
6 februari 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Joanna,
Thank you so much for your feedback.
We are so glad to hear Elaine was so helpful and resolved these issues quickly for you. She is an asset to Eden!
I will ensure your kind words are passed on!
Kind regards,
Emily
I only gave two stars
I only gave two stars, because the delivery was late, and after 2 emails to say i wasn’t happy, was just a sorry, would have expected a discount for the inconvenience.
But he empty bottle were left outside for over 1 week.
will see if they come on time next time i order.
4 februari 2025
Svar från Eden Springs (UK) Ltd
Hi David,
Thank you for your review and please accept my sincere apologies for the delays you experienced with this delivery.
I have contacted you directly via the email we have on record to allow me to investigate this further for you.
Kind regards,
Emily
Absolute joke of a company
Absolute joke of a company. How hard is it to take a direct debit payment every month? Every single month, I experience issues which this company has admitted is on their end. I’ve requested collection and cancellation and I’ll go with someone else. Really pathetic way to run a business.
4 februari 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Natalie,
Thank you for your review.
Please accept my sincere apologies for the ongoing issues you have experienced with payments being taken on our end.
I have requested some more information through Trust Pilot to allow me to investigate this further.
I look forward to hearing from you!
Kind regards,
Emily
Water Cooler Service
Technician service arrange after a few minor issues and carried out quickly.
Thanks to Elaine for arranging the visit
4 februari 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Gordon,
Thank you for your review.
We are so glad your issue was resolved quickly and appreciate you leaving kind feedback for Elaine! I'll make sure this is passed onto her!
Kind regards,
Emily
Changed bottles to smaller to charge…
Changed bottles to smaller to charge more
Wow. this is what I call a backflip. No longer on offer are 19 L bottles. Now only 10 L bottles, for more money, of course. ALMOST DOUBLE! BAD BAD BAD Will leave asap.
31 januari 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Sanja,
Thank you for your feedback and taking the time to get in touch. I'd like to sincerely apologise for any inconvenience this change has caused. I'd also like to take this opportunity to explain the reasoning behind this change:
Our decision to change the bottle sizes was made to cater to our residential customers specifically, as we have found that the majority of this customer base tend to use the smaller bottles over the large 18.5L, I completely understand this may not be the case for all and we will certainly take this feedback on board. This change also helps us offer a more streamlined service and also quicker deliveries.
Once again I do apologise for any inconvenience or confusion this has caused although I hope I have been able to explain our position.
Kind regards,
Emily
They broke my dispenser + Terrible customer service
UPDATE - Emily contacted me by email and lead my case with rapid haste in regards to booking the engineer to come out. My machine is now back in working order. Thank you for your help once again.
We have been using Eden springs. They are shocking. We brought our dispenser outright and only require delivery of water bottles ( no problem there ).
One time they came to do sanitisation they took the tap's cover plates.
The last time they came 20th January 2025, they literally touched the machine for a minute, charged me £25 but worst of all they broke my dispenser it started leaking and flooded my business. And now I am without water for my customers. I have made an official complaint, they have booked an engineer to come out but they have redsheduled multiple times now. Is this your level of customer care? Absolutely shocking.
I am still waiting for your engineer to come fix his error. Deliver no is 33/17656662.
20 januari 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Linh,
Thank you for your review and for providing this information.
I'd firstly like to sincerely apologise for the ongoing issues you've experienced over the last few months with the quality of your machine as well as the service received, this is not the service we wish to provide to any of our customers.
I have emailed you directly using the contact details we have on file to gather some more information to allow me to investigate these issues for you so we can get this resolved ASAP.
Kind regards,
Emily
Great Service
As always had a prompt delivery/collection from Paul, always pleasant and friendly when visiting our office.
27 januari 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Emma,
Thank you so much for your review. We greatly appreciate you taking the time to leave a 5* review for Paul and we're happy to hear he's always so friendly! I'll ensure your kind words are passed on.
Kind regards,
Emily
Water delivery
Mircea who delivers our water on a regular basis is always friendly, polite and helpful.
27 januari 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Stephanie,
Thank you for leaving such a kind review. We are so pleased to hear you always have a great experience when Mircea is on site. I will pass your kind words on!
Kind regards,
Emily
Cornell is a credit to your company
Cornell is a great guy who goes above and beyond. Top service and really helpful, perfect 5 Stars
22 januari 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Dave,
Thank you so much for your feedback and taking the time to highlight Cornell's amazing service.
I'll be sure to pass your kind words on to Cornell and the team!
Kind regards,
Emily
Today I needed to arrange for a…
Today I needed to arrange for a technician to visit site to look at one of our water dispensers. This was arranged via online chat with Elaine who made the process very quick and simple. She was extremely helpful and the whole process was a vast improvement on previous experiences.
22 januari 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi SJ,
Thank you for your review.
We are so glad to hear you had such a good experience with Elaine and that its improved from previous contacts. Elaine is one of our long standing agents at Eden and we are lucky to have her! I'll pass your kind words onto her.
Kind regards,
Emily
Awful customer service
Awful customer service.
I was getting charged for waters I wasn't having. Delivery was late by 2/3 weeks in December so I had to go to the shop to supply water bottles for my clients. I decided to cancel which was extremely difficult to do and now waiting for a response so I can get someone to collect the water cooler. I have sent 3 emails with no reply.
I would avoid this company.
(UPDATE 4TH FEB)
Still waiting for them to collect cooler and now I'm being charged extra because they wouldn't collect it in time, even though I've been asking for over a month. Horrendous
17 januari 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Shane,
Thank you for your review.
I'd like to sincerely apologise for the ongoing issues you've experienced over the last few weeks with your deliveries and lack of service and communication. This is certainly something we will investigate in order to improve the service we provide.
I'm sorry this has also resulted in you looking to cancel your agreement, I can see on checking our records your Account Manager - Laura - has reached out to discuss further.
I appreciate you taking the time to provide this feedback and I will ensure this passed to our Customer Experience team to investigate.
Kind regards,
Emily
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