Eden Springs (UK) Ltd Omdömen 

Jerome is always cheerful and chatty when he visits our office!

I have been with Eden Springs since 2020 I have a monthly order of 6x 18,5 litre bottles I also rent a Primo touch water dispenser from them sounds great here start the problems I had a faulty dispenser took over a month to get a replacement dispenser they halted the invoices for the rental they replaced the machine but to date have not sent any new invoices for the rental I tried to create my own invoice and started to pay for my rental but the money was returned as it has to be their invoices sent out that have to be paid so thats the first, now remember I said I had a monthly order of 6x 18.5 litre bottles they cancelled my order without any notice making me check my portal to see my delivery calendar has been removed, I ring up to find out I have to go to another site called Hydra Hub to order my water thats when the next issue arises I can no longer order the 18.5-litre bottles oh no I'm forced to order much smaller 10-litre bottles So I order 6 lots of 2x10 litres costing £90 my normal order only costs £79.13 for 6x 18.5 litre bottles I'm told it will be delivered in 24hrs time I was also told that the bottles would be wrapped in plastic another bombshell is that the smaller 10 litre bottles won't be collected and recycled by Eden Springs they forced me to have to ask the council for another green bin so I'm being charged more for less but it will be here in a days time 24hrs goes by and there is a knock at my door and a delivery man says he has a delivery and dumps all 6 BOXES in front of my doorstep and then leaves even thought |I asked the driver to put them inside my hallway for me as I have a back injury and the normal Eden springs delivery drivers would help me by putting them inside my hall that way I could put the individual 18.5 litre bottles onto my trolley and then wheel them to my spare room for storage one at a time, no Mr delivery driver dumped all 6 boxes in the pouring rain in front of my doorstep and left me to struggle to move all 6 boxes inside my home causing me great pain due to me suffering with a slipped disc so I try to avoid heavy lifting at all costs and moving all 6 boxes by myself as my mother has angina so she cannot help me so I was on my tramadol tablets as the heat pad did not stop the agonising pain, I telephoned Eden springs the same day back in december 2024 to ask for the delivery company to think of those infirm and should not be forced to pick up heavy boxes I was told they was escalating my complaint and someone would be in touch months go by no email no communication at all except them demanding i make another order for more water from Hydra Hub thankfully I still have some of the original 18.5 litre water bottles not used yet all the 10 litre bottles was used up way quicker then the 18.5 sized bottles and again I telephoned asking for clarification that the delivery drivers will not dump and run, and whats going on with the invoices for the Primo touch water dispenser again i'm told they are escalating my complaints its now heading for the end of January I tell them to pull their socks up Or I will start to look elsewhere for my water again no communication from Eden springs so I have contacted another water company that still delivers large bottle sizes to residential customers and made an order it came a day later the delivery person insisted on bringing nearly all the bottles inside for me when I told him about my health issues and what the last driver did on me he said it was shameful to treat me as such and he said none of our drivers will do that on you from our company so just waiting for the last Eden Spring 18.5 litre bottle to be used up then i'm going to tell Eden springs come and collect your empty 18.5 litre bottles as your service for supplying water is no longer required as I prefer a company that treats its infirm and elderly customers with respect and recycles its bottles instead of having to keep making new ones as my local councils not going to give you the bottles back they are going to recycle them for their needs forcing your company to have to pay to have more 10 litre bottles made for your use @@

Thank you Elaine for your helpfulness and patience. Much appreciated.

Jerome always delivers our water supply with a smile on his face and is always really helpful

The setup and introduction were good, but the service has been poor. We are a residential care home that went over a week without the promised water. The
The customer service department is silent when asked a question they do not want to answer as is the sales rep that introduced you to the service.

Lindon Route 51 arrives with a big smile. Like a friend is dropping off a parcel! He’s always cheerful, considerate and thoughtful. He demonstrates respect to our colleagues and the placing of water bottles too. So neat. Lindon is an asset to Eden Water.
Thanks

Marc Evans attended our brand new office today to fit a new mains water machine. Very friendly, straight to it and all done quickly with no fuss or mess.

Jerome was excellent as always. Always very smiley and helpful! Thank you!

Luke attended site today, went over the water machines and sanitized all in quick efficient time and maintained water standards on site. Great company and great workers always deliver in time and have a remote location up at loch turret. Good water supplying company

I spoke with Kate Bonner at Eden and she was very helpful and effective. Thank you Kate

Do not use this company. They are the worst company I have ever dealt with! We have 10 months worth of cash vends which have gone missing and no one can explain why. All emails remain unanswered and each time you call you are told someone will call you back and they don't. The drinks machine was emptied weeks ago and no one knows why or have called us back to clarify the reasons. If you email they remain unanswered. Its frustrating as we rely on the machine as we are a training centre. Despite all of this we are still receiving invoices despite no use of the machine and 10 months of cash vends missing!

Excellent service, Jerome on site this morning and helped around our busy site.
10/10, wouldn’t go elsewhere

Andy H always goes above and beyond…
Andy H is always so friendly, helpful and happy, nothing is too much trouble for him…

Andy H always goes above and beyond when it comes to our water services. He is always so friendly and is always available if we have any questions or queries, I couldn't recommend more.

Terrible customer service. Constantly ignoring emails. Unreliable. Avoiding my emails requesting to cancel with them. Terrible. I've had to come up with other solutions countless times off the back of Eden failing to deliver.

We had ordered the storm hot and cold water machine, however, when Jerome the delivery guy arrived, he was only told to deliver a regular storm water machine with only the cold water feature. Upon acknowledging this error made by the sales department, Jerome has taken it upon himself to contact his superiors to correct this error. Thanks to Jerome we still have confidence in Eden and he always delivers to us with a smile.

great customer service

The man who delivers my water is very friendly & helpful.

Jerome is excellent, always so helpful and lovely!

Andy H - always helpful and very pleasant