Edenmoor Omdömen 

1 779
TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

⭐⭐⭐⭐⭐ I highly recommend Edenmoor! Their farm products are always fresh, of exceptional quality, and absolutely delicious. You can really taste the difference. Every order arrives on time, and the... Se mer

Betygsatt 2 av 5 stjärnor

Good service from order to delivery. Mostly defrosted on arrival (not during a heatwave) which was challenging as the order was due to last 7 meals across 10 days. I can't say I was overwhelmed by the... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The food that we ordered was delicious from the sausages, to pies and desserts. The food was packaged exceptionally well and was frozen on delivery, in spite of the extremely hot weather. Such an amaz... Se mer

Betygsatt 5 av 5 stjärnor

Clear, easy to navigate website, good selection of cuts of meat and at reasonable prices. It was delivered efficiently and on time by DPD and was well packed. I’ve frozen most of what was delivered bu... Se mer

Företagsinformation

  1. Slaktare
  2. Jordbruksbutik
  3. Fiskaffär
  4. Butik med frysta livsmedel
  5. Leverantör av köttprodukter
  6. Köttgrossist

Skrivet av företaget

At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 84 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(1 779)

319 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

So far so good.

So far so good.
I've only used EDENMOOR twice, but the delivery was excellent with alloted days to choose your delivery and the meat is delicious!
I want meat from farms not supermarkets, a good choice of cuts, and a farm where the animals have been cared, allowed to graze, and fed on grass.
I have one gripe...so many cuts are sold out when I purchase. I suppose that's because of the quality, people repeat purchase.

28 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent food and service.

Excellent food and service.
It arrived on time and still frozen. The beef burgers and sausages tasted wonderful and all my guests commented on the quality and taste of the meet. The star of the show was the rolled pork loin - succulent with an excellent taste and very bit of crackling crackled! The family loved it. The joint fed 4 adults and 2 growing youngsters handsomely with nothing left for thirds!

30 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Since the early days of Pipers Farm in…

Since the early days of Pipers Farm in the 1990s, I have always loved and supported this company, now EDENMOOR. The quality, flavour and taste of the meat is unsurpassable and the beef mince is superb. Customer service is unfailingly good. Meat from this source does not bear much resemblance to supermarket produce except at the very top end.
It would be a bonus to have a face to face butchers shop in Devon which has been done in the past. Maybe a farm shop could work as an outlet selling some produce? But this is only a suggestion.
I would recommend EDENMOOR to everyone who enjoys buying, cooking and eating high quality and welfare meat.

22 maj 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Delivery just left at door…

Food was actually nice but only because I noticed it on my doorstep. Delivery driver just left it with no ringing of the doorbell or knock on the door. It could be said that this isn't Edenmoor's fault but they choose their delivery partner. It was my first time ordering and also my last.

20 maj 2026
Omdöme utan inbjudan
Logotyp för Edenmoor

Svar från Edenmoor

Hi Martin,

Thank you for your feedback. We’re very pleased to hear you enjoyed the quality of the food, though we are naturally disappointed that your delivery experience fell below expectations.

While deliveries are carried out by our trusted courier partner, we fully appreciate that the overall experience reflects on Edenmoor. Parcels containing frozen products should always be handled with appropriate care and delivery procedures followed correctly, including notifying customers upon arrival.

We’re sorry this was not your experience on this occasion, particularly as a first order. Feedback such as yours is taken seriously and will be raised directly with the courier to help ensure the standards our customers expect are consistently met.

Best Wishes,
James

Betygsatt 5 av 5 stjärnor

I am a long term customer.

I am a long term customer of this company. Their customer service is great. Not very often a need to point out a mistake but its rectified immediately. I do not buy meat from supermarkets or even butchers. I fully appreciate the quality of the meat, fish etc. It has a better taste and texture. Also appreciate the fact that they use everything from the animal. Wouldn't want to buy from anywhere else.

26 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

As ever

As ever, carefully packed with efficient insulation. Top quality food sustainably produced .. what could be better?

19 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Truly very pleased

Truly very pleased. Never missed a delivery. Always packaged very well. Food quality is second to none. Premium price (I cant really afford it but believe in the cause and the need to exit from industrialised food production and return to natural/regenetative farming).

Would be great to see more food aimed at childrens pallets. Pies and sausage roles are legendary but flavour profiles are really aimed at adults and I need to get my children eating real natural food.

Good work Pipers/Edenmoor. And thanks for having our backs!

25 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very good service

As a first time customer we ordered a beef joint (topside) and a leg of pork plus some beefburgers to try, and I must say we were very pleased, the beef joint was lovely and tender, the pork we have not tried yet but the burgers were really nice, we will be coming back again in the very near future

20 maj 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

The meat is good value and cuts are…

The meat is good value and several cuts are available that are not in the supermarket.The animal welfare is important to me. delivery is on time. I will buy again ..except... the sausages were voted 0/10 by all 10 of my guests, they were different sizes, texture was dry and tasteless. They were put in the food bin. Please change the recipe.

17 maj 2026
Omdöme utan inbjudan
Logotyp för Edenmoor

Svar från Edenmoor

Hi Hn,

Thank you for your thoughtful feedback and for highlighting the aspects of Edenmoor that matter most to you, particularly our animal welfare standards, range of cuts and reliable delivery service. We’re delighted to hear you found good value in the overall experience and that you’ll be ordering again.

That said, we are genuinely disappointed to hear about your experience with the sausages, especially when serving them to guests. Consistency and quality are standards we take very seriously, so your comments regarding size, texture and flavour are important feedback for our team.

We appreciate you taking the time to share such detailed observations and will ensure they are passed directly to our product team for review. Customer feedback plays a valuable role in helping us refine and improve our products.

Best Wishes,
James

Betygsatt 5 av 5 stjärnor

Excellent Quality and Choice

I placed my order with Edenmoor with ease as the selection was excellent. Aside from DPD delivering to my neighbour and not me (nothing to do with Edenmoor of course), I can say that I am very impressed with the quality and taste of the beef & chicken and the packaging used to deliver the items. I will certainly be ordering from here again without hesitation.

29 april 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Customer Service very poor

My order to West Scotland was delayed in transit by 24 hours. The items, burgers and chicken thighs arrived defrosted. I sent photos showing a skewer completely piercing through both products, assuming this would be adequate to ensure that my request for a replacement order sent within the usual timeframe would be immediately approved. How wrong I was. I then engaged in a lengthy email exchange over several days with Liz of Customer Services, arguing my case that the items were not as described on the website- frozen as they usually are on arrival ready to be put straight into the freezer, to be defrosted and cooked at my leisure and inclination.

Her upbeat advice was inappropriate, somewhat patronising and fairly ridiculous. She suggested that I eat the fourteen defrosted burgers in two days. This was met with derision on my part. The chicken thighs, which both she and James persisted in describing as “thawed slightly” were to be refrozen. I was not going to risk refreezing chicken thighs which had softened in transit. They are described on their website page as arriving frozen. These are the terms of sale.

No longer wanting to risk a replacement order arriving defrosted and having to embark on another struggle with Edenmoor Customer Service, I requested a refund which has been given. Because of this I have amended my initial more vitriolic review, but I feel their recalcitrant attitude towards unhappy customers can only negatively affect sales. They have certainly lost my custom.

17 maj 2026
Omdöme utan inbjudan
Logotyp för Edenmoor

Svar från Edenmoor

Hi Joanna,

We are sorry to hear your order was affected by a courier delay to West Scotland and appreciate how frustrating that experience can be.

Our products are dispatched frozen in insulated packaging and, while delays in transit can occasionally result in items arriving slightly thawed, this does not automatically mean the products are unsafe or unusable. Our team responded based on the condition shown in the photographs provided and the information available at the time.

We also appreciate that written communication can sometimes be interpreted differently than intended. Liz was responding with the aim of being helpful and practical throughout the exchange, and we are sorry if the tone did not come across that way to you.

We always aim to handle these situations professionally and fairly, and we will continue working with you directly to bring the matter to a resolution.

Best Wishes,
James

Betygsatt 5 av 5 stjärnor

Amazing company

Amazing company! Very high quality food. Packed and delivered very well. One of the best customer services I've ever dealt with. Products are not Halal which is why I bought from them and will from now on. I'll never buy meat from supermarkets again.

16 maj 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Have just received my first box from…

Have just received my first box from Edenmoor having been a Pipers customer for many many years. Ordering and delivery was as good as ever but oh dear, the sausages were awful. I've always considered Pipers sausages to be some of the best but I won't be buying these again (natural breakfast). They
lacked flavour, seasoning and texture. Very synthetic. I'm hoping the rest of my delivery hasn't changed in quality!

11 maj 2026
Omdöme utan inbjudan

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