The food that we ordered was delicious from the sausages, to pies and desserts. The food was packaged exceptionally well and was frozen on delivery, in spite of the extremely hot weather. Such an amaz... Se mer
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Det här tycker kunderna
Clear, easy to navigate website, good selection of cuts of meat and at reasonable prices. It was delivered efficiently and on time by DPD and was well packed. I’ve frozen most of what was delivered bu... Se mer
I would prefer to wait awhile before commenting on quality. Certainly, your chicken is excellent but I want to wait until I've had steak. ( Only me & a cat these days so I don't require large amounts... Se mer
Everything was fine except for the customer service which appears to have suffered since Edenmoor took over. They sent me a promotional money off email so I ordered. Unfortunately, I had not seen that... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.
Kontaktuppgifter
Unit 1A, Longbridge Meadow, EX15 1BT, Cullompton, Storbritannien
- 01392 881 380
- hello@edenmoor.com
- www.edenmoor.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 84 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good Service from Order to Delivery
Good service from order to delivery. Mostly defrosted on arrival (not during a heatwave) which was challenging as the order was due to last 7 meals across 10 days. I can't say I was overwhelmed by the lasagne and shepherd’s pie. The chips looked amazing but were particularly disappointing as they were drowned in salt and inedible.
The food that we ordered was delicious…
The food that we ordered was delicious from the sausages, to pies and desserts. The food was packaged exceptionally well and was frozen on delivery, in spite of the extremely hot weather. Such an amazing array of amazing quality food at a great price from a wonderful family farm. Delivery was quick and efficient. Would highly recommend.
5 Star Chicken
5 Star Chicken. fab flavour would buy again - next level compared to supermarkets best.
5 Star Smoked bacon - perfect.
1 Star bland tasteless sausages.

Svar från Edenmoor
This is NOT the original Pipers Farm.
Everything was fine except for the customer service which appears to have suffered since Edenmoor took over. They sent me a promotional money off email so I ordered. Unfortunately, I had not seen that I had to order at least £100 to get the discount. I emailed immediately to cancel. They ignored my cancellation request and delivered. I have discovered that he original Pipers Farm is trading at Pipers & Co

Svar från Edenmoor
Very disappointed with my first order…
Very disappointed with my first order which included 1kg of breakfast sausages for when the grandchildren stay during the holidays - 14 days time. They arrived, some fully defrosted, probably having been in a hot van most of the day. I collected them from the driver so they were not left outside in the heat at all. The ice packs were partially defrosted too. The advice from James on Customer Service was that the sausages should be eaten within 3 days and that they are working towards adding extra ice during this hot spell. I appreciate it is hot but there was no apology and I’ve ending up re freezing them against their advice. There are two of us and we don’t eat sausages and family are not local to pass them on to.

Svar från Edenmoor
This is an excellent company and all…
This is an excellent company and all the products I have received are well packaged and excellent quality.
I’m in Scotland and buy from them for my dogs too (offal) and I can tell the difference as can the dogs!!
They use local abattoirs that ensure the animals are fully stunned (non recoverable) that’s a priority for me
Would thoroughly recommend them
5 stars for the shepherds pie lots of…
5 stars for the shepherds pie lots of lamb and flavour.
Always excellent
Always good service and excellent products. I have never been disappointed.
Excellent quality
Clear, easy to navigate website, good selection of cuts of meat and at reasonable prices. It was delivered efficiently and on time by DPD and was well packed. I’ve frozen most of what was delivered but have so far eaten the pork and apple sausages and the everyday steak. Both were superb and I’m really looking forward to trying the pork steaks, chicken and sausages. So impressed with the quality of the meat and will definitely be buying more.
Too expensive
Too expensive, not enough information about weight you are paying for.
I bought smoked, streaky bacon - tasted fine, but overpriced.
Topside of beef - haven’t had it yet, but VERY expensive.
Ox liver for our DOGS - super, super expensive! For the same price I get a carrier bagful from my local butcher, not 4 small pieces.
A small steak, which I haven’t tried yet, but VERY overpriced.
I would rather buy direct from the farm, but the pricing is way too high for ‘normal’ people to be able to afford. Such a shame.
RESPONSE TO YOUR RESPONSE:
I don’t expect you to compare to supermarkets, but your prices should be comparable to local butchers, or at least not the 200% mark up on your ox liver. Your prices should be reasonable if you expect to succeed.

Svar från Edenmoor
Love the ethos/Love the product
I love the ethos, love the product. It has taken some time to find the cuts I wanted, the mutton I wanted, the raw cheese I wanted. But now I have found them and they are such delicious cuts of meat/cheeses, there is no going back for me. Delivery was great. Very very happy with Edenmoor.

Svar från Edenmoor
Our first order under the Edenmoor…
Our first order under the Edenmoor banner. The order arrived on time and I immediately opened the box only to find that the chicken breasts were either partially or almost totally defrosted. I messaged Edenmoor as follows:
Order gratefully received thank you. Some of the children breast are partially defrosted and some are almost completely defrosted. Will they be okay/ safe to put into the freezer? Really disappointed to say that it was a week ago and no one responded.

Svar från Edenmoor
Fantastic customer service and our…
Fantastic customer service and our order was well packaged and the quality was totally amazing.
Great find and definetley be ordering again.
Edenmoor butcher meat etc is ACE and…
Edenmoor butcher meat etc is ACE and cannot fault it at ALL I would not listen too any negative comments until you try it yourself !!
Great delivery great taste and sustainable farming, grass fed organic what's not to like about that 💯💯💯💯💯
Edenmoor are amazing
Edenmoor are amazing. The quality of the meat and fish is excellent the delivery is prompt and customer service is fantastic

Svar från Edenmoor
Site was easy to navigate
Site was easy to navigate and order what I wanted.
Totes Amazeballs
Smooth transaction on website, very good delivery options and fulfilment, really lovely chicken - properly free range.
I would prefer to wait awhile before…
I would prefer to wait awhile before commenting on quality. Certainly, your chicken is excellent but I want to wait until I've had steak. ( Only me & a cat these days so I don't require large amounts.) What I would like to say is that your packaging is superb - you couldn't do any better ! Everything arrived in excellent condition.
Excellent Meats.
Fast delivery, put meat straight into freezer. Lovely beef bone broth and pork/ parmasan cheese sausage rolls. Got a short rib and a free range chicken to try soon. Excellent quality will be ordering again from them.
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