Ebookers Omdömen 

Absolute joke of a travel agency.
Covid is not an excuse to not bother paying people.
Ebookers cancelled my 4 flights to Texas in March and Gave me vouchers valid for a year (which I didn’t want or ask for). I argued this for weeks until they stated that my full refund will be with me between 2-12 weeks.
I’ve called over 75 times to chase the monies owed and I either get hung up on or just told it’s being processed.
I called virgin to chase the money and they said ebookers are the third party we can’t help. Ok so I’m now stuck! Virgin don’t have to help as I’m not actually their customer and ebookers just don’t want to help.
I finally done a charge back through my bank to retrieve all monies.
Never again will I use ebookers.
Lie after lie every phone call.

Booked a package holiday and it was cancelled because of the coronavirus. Refuses to refund me despite it being fully protected. Never booking with them again. Disgusting customer services!

Incompentent. I booked a holiday for May which was unfortunately cancelled due to coronavirus, was advised I couldn't get a refund for flight by them but Virgin told me I could. Ebookers emailed me telling me not to contact them for 60 days as they were working on my refund. After 60 days, I rang them only to be told they hadn't started the refund process and I should have known I needed to contact them for them to begin it. Manager put the phone down on me. I now have to wait another 12 weeks for my £1000 refund with no acknowledgement of their mistake or apology.

During this terrible pandemic, I have had to cancel several accommodation bookings due to travel restrictions or flight cancellations.
Ebookers are the only travel provider to deny a refund.
I know which companies I will use in the future, it will certainly not be Ebookers/Expedia.
Avoid this company, no integrity.

Complete holiday booked to Kenya inc hotel recieved email saying flight cancelled with offer of refund, 2 hours on hold to be told it takes up to 12 yes 12 months for a refund, put on hold why they searched for alternative flights half hour later call got cut off at exactly 8pm.... shift finish I should imagine. .. call to credit card company in the morning, im not waiting 12 months for a refund...... why can't I put zero stars.

Booked a hotel at the beginning of January using ebookers for the first time. Upon arriving at the hotel to check in and providing my booking reference, I was asked which company I had booked through as there was no recollection of my booking at the hotel. The receptionist had told me that they were no longer taking bookings through ebookers and I should have been notified of this. After several hours on and off hold to customer service, I was transferred to the relocation team who were happy to relocate me. The 1 star is for Katy on the relocation team who helped find a different hotel as quickly as she could. This was not the best first experience of booking through this company and there was definitely some miscommunication between the company and hotel. Unfortunately we had to wait outside of the hotel until we were relocated. I would be very reluctant and wary of booking through ebookers in the future and not knowing whether we have a hotel to check into after booking, paying and confirming months prior to our stay.

Rented a car through e-bookers, rental company would not rent me the car because I had foreign license. E-bookers made no mention of this restriction. Could not reach e-bookers by phone, and they kept my money.

Awful customer service, Awful customer care. They have not provided you a customer service email address. Just a WhatsApp contact number which nobody answers. Just Disgusting experience
Horrible feeling when you have to contact them. They never help you. They are so rude
Never ever recommend it

Great for hotels. We always use this website for booking hotels and sometimes flights. Prices are great and the Bonus+ scheme is very generous. Never had an issue cancelling hotels but it was a bit of a joke cancelling a couple of flights with them before Covid. Endless back and forth blaming the airline when actually the refund was meant to come from Ebookers as I paid them. Been using for many years and would have received 5 stars if it wasn’t for that cancellation fiasco.

Booked car hire in Corfu. Paid extra for a company that was apparently in the terminal as it was a short trip and didn’t want to waste time with shuttles etc. Turned up and no counter for this company, spent ages asking around and everyone said they hadn’t heard of it. Has to call the company who said they would send a shuttle to get us? Hour and a half later and we finally got the car. They said it’s not their fault and no compensation is due?! It’s false advertising and just completely rude to not even acknowledge they are in the wrong.

First time of using eBookers....and the last. We travel every 4 weeks to visit our grandchildren, 200 miles away, booked a hotel via ebookers..... All ok, payment taken online but when I reached the hotel they stated that no payment had been mad and that payment at the property was required. I paid at the hotel, only to return hom and find that both the hotel and eBookers had taken the payment, at two different rates. I have been in constant contact with eBookers for four weeks now and provided proof of double charge 3 times. Still awaiting a refund!!!! Would no way recommend using this 'company'

Fantastic! Cancelled my hotel only booking online and money back in account 3 days later! Amazing! I will always book my hotels with Ebookers in future. Never ever will I use lastminute.com who are scum.

E-Mails werden beantwortet, dass Angelegenheiten nur telefonisch geregelt werden können. Die Telefonhotline (deren Nummer in den E-Mails falsch war) bietet dann einen Rückruf an, sobald ein Mitarbeiter frei ist. Offensichtlich sind diese aber seit 2 Monaten in einem Gespräch gefangen …

Es war uns bei mehreren Versuchen nie möglich Kontakt aufzunehmen.

Booked a hotel through ebookers for a trip to Amsterdam in June. Along came covid and unfortunately we had to cancel. Have been trying to get money back ever since but noone - ebookers or my credit card company - are wanting to cough up. We're £400 down and really can't afford this. Ebookers just keep saying the hotel was non-refundable and have offered vouchers but I'm pretty sure that's not actually allowed??
Terrible service, absolutely gutted.

A. This morning I posted this on ebookers Facebook page.

1. Ebookers.

What's your experience of these people?

Ours is complete disappointment.

Here's our story.

Booked flights to Bermuda via New York to visit relatives and catch up with friends in April this year.

Flights cancelled which was understandable.

Respecting the volume of refunds they must have had to deal with we waited till 30th April to contact and query where our refund was. They agreed full refund and advised that it would take between eight and twelve weeks to come through. That seemed excessive but we were willing to wait.

Despite calling at intervening moments here is where we are.

EU regulations require refund to be made within seven days of cancelled flight.
IT IS 115 DAYS SINCE THE CANCELLED FLIGHT SHOULD HAVE TAKEN PLACE AND STILL NO REFUND.

Ebookers.com informed us we would have our refund within 12 weeks of agreeing it. IT IS NOW 14 WEEKS SINCE THAT AGREEMENT WAS MADE AND STILL NO REFUND.

Those answering the phone for Ebookers.com are fine and they try to help; the problem lies deeper or at a higher level!

So do I now make a formal complaint with the United States Department of Transportation? Should I use the offices of the appropriate ombudsman?

OR WILL EBOOKERS.COM JUST ARRANGE THE FULL REFUND THEY OWE AND HAVE SAID THEY WILL ARRANGE?

My advice -don't trust them.

2. WITHIN MINUTES THEY POSTED
Hi there, we are extremely sorry for the inconvenience caused and it was never our intention to disappoint you. We would request you to share your itinerary number along with your registered email address via DM so that we can assist you accordingly. Thanks, ^BK.

3. Following DM conversation they tell me I need to be patient for another 8 to 12 weeks.
SIX MONTHS to get my money back!

4. What sort of shabby company is this?

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

B. They responded sounding concerned with
"Hi there,
We want to wholeheartedly apologise for any issues you’ve experienced so far and regret for the stress caused. We have received your concern via Private Message and will continue to assist you from there.
Thanks,^AP"

C. They have now confirmed that when they agreed my full refund on April 30th, they didn't actually do anything to get my money back! They got round to that August 7th after another of my phone calls.
Now seems to me as the error from ebookers cost me three months waiting, they should just foot the bill, give me the money back from their own resources and wait the next three months for reimbursement from the airline.
THAT'S A COMPANY I COULD TRUST AND RESPECT.

D. MY ADVICE, IF THEY SAY THEY'VE AGREED A FULL REFUND, DON'T TRUST THEM TO ARRANGE IT!!

E. They have come back again and offered not to sort, speed up or pay me the money I am owed, but to offer me a £150 Ebookers voucher.
Not acceptable .

SHABBY. SHABBY. SHABBY.

In August 2019 we used Ebookers to book a couple of flights to Madrid on 17 May 2020 via Air Europa.

Along came Covid-19 and Air Europa cancelled the flights.

We contacted Ebookers for a refund and were told that it wasn't up to them and that we should contact the airline. Air Europa said that as we had used Ebookers they couldn't deal with us and that any refunds would be automatically sent back to Ebookers.

Another call to Ebookers to clarify and they just said that they would not refund the flights even though they were cancelled by the airline.

Luckily, we paid using an American Express card so after several fruitless calls to Ebookers we turned to Amex for help.

Amex stepped in and refunded us after we sent Ebooker's and Air Europa's terms and conditions which stated that refunds would be issued if the flights were cancelled.

I can't help feeling that, in our case, someone was trying to profit from all of this. Assuming that Air Europa's statement about refunding Ebookers was correct, it seems that Ebookers wanted to keep the refunds for themselves.

I've used Ebookers numerous times in the past but never again. Their actions on this has wrecked my confidence in Ebookers.

Advised to cancel my hotel because it was closed. Cancelled hotel, I am due a refund however still no refund. Luckily I have paid using paypal credit so have opened a case which will be found in my favour, however will I use Ebookers again. No.

Since the cancellation of all flights from march this year
I had several hotel bookings with EBOOKERS that where all non refundable. After contacting Ebookers all my hotels where refunded with fantastic service. All MONEY was back in my account within 5 days its a pity other travel agents whome I had flights booked with still have not refunded. If you ever in the future want to book hotels anywhere in the world please use EBOOKERS.

I had a booking in Great Yarmouth that actually couldn't accommodate and infant. I asked for the refund which was partial, as it happened through the robot chat, but later in the week, after explaining all the situation to the company, they gave full refund!
So from this point of view they have done a great job!
Thank you!

I booked a non refundable room for a weeks holiday with Hand Picked Hotels through Ebookers. Dealt with Ebookers through live chat last Saturday and they really could not have been more helpful. Took just minutes to get to chat to someone. Very pleased with service. Ebookers allowed the amendment and the new dates which were much cheaper. I have received my refund today. Well done Ebookers and we will look to book with you again in the future.