Ebookers Omdömen 

Started an instant chat via the homepage regarding my booking. I got connected to Jalen, who couldn’t be more helpful. Thank you EBookers!

Ebookers sent me a confusing email in April stating that I could get a credit for the flight due to cornavirus by simply clicking a button. What they failed to state is that by doing this it would deny me of a right to a refund according to their policies. When I requested a refund they told me to contact the airline. The airline passed me back to ebookers. Ebookers call centre simply read off a transcript and state that their policy is not to give refunds. They then use tactics such as putting the phone done, giving false numbers to get you off the phone. You are then left without a resolution. Absolutely poor service and a collective action needs to be taken against their approach with consumers in this difficult time. This is definitely something the CMA should investigate.

Not an honest company at all. Hotel I booked in USA emailed me directly saying more than happy to refund but ebookers blamimg hotel saying hotel won't refund? Additionally have not refunded my cancelled USA May flight, fobbed me off over and over again. Dreadful customer service, clearly trying to hang on to customer's money to stay afloat.

update: its now 6 months and still no refund! - 4 months after our flights were cancelled we are still waiting for a refund. After many called calls we have been told it guaranteed we will receive the money by now! Guess what no money! COVID is delaying a lot by 4 months on is not acceptable to still be waiting for a refund on a cancelled flight

Absolutely amazing service. I had three hotels booked for my trip to California in August all non-refundable. I have had two holidays cancelled due to COVID-19 both with different agencies. The customer service at Ebookers has been amazing, regular contact via email, quick online chat, they persevered and got all the hotels to agree to cancel with a full cash refund, and all the money back in my account before the holiday was meant to start. A complete contrast to my booking with another provider, who I had to take to court before they'd refund monies already paid to them. I know where I will be returning when I need to book another holiday.

Booked a hotel in Sicily with them last year for end of May 2020. Hotel reopened before date of holiday but there were no flights so we couldn’t go. Ebookers said hotel was non refundable but offered us a voucher which we didn’t want. Hotel phoned us and said they had not been paid by Ebookers! Ebookers have now withdrawn offer of voucher, so we will get nothing. They have kept our money (paid in full at time of booking) so have profited handsomely from the situation. Will never use them again!

I booked my hotel in December 2019, but no one informed me that the hotel I go to in August is closed, I will never book via this comoany again.

I've used ebookers a lot in the last couple of years and they've been very good. Until Covid. After a lot of attempts to contact them they agreed to refund me for a (nonrefundable) hotel booking. But they haven't paid it, almost four months later, the automated customer services is useless and they don't reply to emails. Very disappointing

amazing service from ebookers
when my flight was canceled i whet on chat and they refunded me in full for my non refundable hotel amazing service thank you

Unkomplizierte Kostenrückerstattung bei Hotelstornierungen, auch für nicht stornierbare Tarife jetzt in der Coronazeit!
Geld jedes mal binnen weniger Tage auf meinem Konto

Booked our holiday car with them and when I cancelled due to Covid we had our refund within one week. Excellent service

Ebookers service for me personally has been superb during Covid19, refunding a "non refundable" booking straight away. To me that is exceptional service to a loyal customer. I am very grateful. Even in the past I have found them to be amazing, upgrading us as a surprise on hotel arrival abroad in Berlin. Thank you Ebookers, a very happy customer.

My flight was canceled because of the Covid situation after almost 4 days that I was trying to reach the company of the e bookers I want to get in answer Did they will come back to me after they Will check The policy of the company of corse thy didn’t come back
After several times that I was trying to connect them I finally succeed when I get credit on the flight now when I’m trying to book the flight they said it is not possible to book the flight but the same price the device in the website only by the system that the price is tripled more expensive in their system
I’m still fighting with them worse company ever

Case ID : [REQ:M-29565180]

Firstly I hope a Senior Manager reads this - As this will in effect cost EBOOKERS (the Expedia Group) the loss of a very large corporate account. This CASE is for my personal travel but based on your responses to date it will effect my organisation's corporate spend.

In essence a three-leg flight. Fist leg cancelled by BA- no contact from airline or EBOOKERS - found out by my BA account - fortunately ahead of time. This though is understandable given COVID -but is poor customer service.

Three emails and 3 hours of phone calls later over two weeks- Keep requesting a full refund - Which is a legal requirement under EU passenger rights. Note I am not seeking compensation - just a refund for all 4 tickets purchased - a considerable amount. Only responses have been stalling messages.

I have sent my last email- again requesting a full refund - if I do not get a response (as is the usual case) within 7 days - I will be issuing a Letter Before Action and progressing further both legally and with the respective regulator.

I think EBOOKERS (Expedia Brand) should think of the bigger picture post-COVID. The constant approach to fustrate and delay customers legal entitlement will just lose considerable long-term business.

Booked a flight and hotel through this company which was cancelled 4 months ago due to Covid 19 and they say we can only have a voucher for the flight which isn’t true as the airline said we can have the refund but need to claim through Ebookers as that’s who we booked and paid with. Ebookers day vouchers, virgin say refund but they can’t give, going round in circles. Someone refund me! Stop lying, claim the refund and give the money back that you owe!!

I booked two flights with ebookers late last year for this August and, having read recent reviews on Trustpilot wished I hadn't.
When the flights were cancelled I bit the bullet and phoned to discuss a refund fearing the worst
It took a long time to get through and once talking to someone I had to be "transferred to the correct department" another wait and I started to think that other reviewers here were right.
However, there was no argument. The representative agreed that a refund on both flights was owed should I want one. I confirmed that I did and was told that it would take between eight and twelve weeks and that I'd receive an email confirmation within 48 hours.
This turned up within the hour.
Today (03 July) I checked my credit card account for another reason and was amazed to see that it was well in credit to the tune of almost £7000.
What could this be???
Ebookers had refunded one flight on the day that I called (24 June) and the second flight a few days later, on 02 July.
I'm still waiting for a refund of seat reservation charges from the airline for a considerably smaller sum with no estimate of the time it might take so maybe ebooker's customer service isn't so bad after all.

Absolutely terrible customer service. We have been trying since March to get a refund for a holiday that was cancelled due to Covid-19 and still have got nothing. Called, emailed and used the online chat with no response. They finally responded 2 months later after I messaged them on twitter, and in May agreed to a refund. It is now July and I still have not received anything. We will not be booking anything with them again.

I have had a truly terrible experience with eBookers over the last couple of weeks. They have refused to refund my cancelled flight, despite the Airline confirming this is an option THREE times! I don't understand how a customer service helpline can be quite so unhelpful.

Have used ebookers several times with no problem. However in April I booked a hotel for May 2021 to pay on arrival. The money - about £353 was taken from my account the next day. I cancelled the booking but no refund. Have used the chat, phoned but they say it’s the hotel that needs to refund me. The hotel claim they don’t have my card details. My bank statement shows that Ebookers took the money (putting me over my overdraft limit). I will call once more then start proceedings through the small claims court as it is theft from my account.

ebookers customer service is so bad. ive spent over 4 hours on the phone trying to speak to a agent to cancel a flight they changed in which would be impossible to catch the connecting flight. to be told yes its cancelled .but checked today and the flight is still live. Now to be told i cant have a confirmation email or ref confirming the cancellation. I will never be using ebookers again ever. this has been going on for weeks. terrible company