Ebookers Omdömen 

Ebookers acting illegally
Dishonest behaviour & poor service from Ebookers.
- I had a flight booked for July 2020.
- It was cancelled by the airline - Kenya Airways.
- International Conditions of Carriage impose duty on airlines to make full refunds on tickets if THEY cancel flights. This was the case for my ticket.
- Other family members booked on the same flights as myself with other companies HAVE received their refund.
- But Ebookers has not refunded me, despite multiple phone calls by myself and numerous assurances that 'the refund has been authorised'.
- I am just about to initiate proceedings in the UK small claims court in order to ensure that Ebookers abides by UK law and that I receive my refund.

I strongly discourage using this company.

Hello everyone, I had a really bad experience with ebookers/expedia when my flight got cancelled by the airline. The airline sent me a confirmation email saying they refunded my money to ebookers since I booked via them but ebookers customer service continiously lied about refund dates, giving me a new date every time I chased them up. The flight was on the 4th of Septmber, it is the 12th of December now. Yesterday I called them and they changed the tactic saying the money got actually refunded and I need to chase PayPal instead. They also promised to email me the refund confirmation but of course I never received any email. This company is a massive scam. Do not buy through them!

Disgusting customer service. Bonus+ is a scam. I've been waiting on £44 I bonus points which I got from a booking, phoned at least 10 times and been told wait 24hrs every single time. Not only have I not got the £44, they have taken £44 out of my bonus points. In my eyes that's theft, beware anyone who uses this site, I seriously hope you don't need customer service if you do use them. Best avoiding them, not worth the hassle

Sadly not a positive experience with ebookers linked to a cash back lure.
I used them and they declined my cash back a year later when I had taken the holiday and paid for it. Not impressed at all so I now won’t be using again as I feel ripped off. Don’t be tempted by other bonus things to lure you in and always check best price rather than things you won’t end up receiving!

Awful booking experience - having not (to this date) received my Bonus+ credit - based on a £3000+ booking. Been told by customer service at least 8 times now, that it will be resolved and escalated to the Rewards team and nothing! I have equally raised a formal complaint and had absolutely no response. I only booked with eBookers, as the extra credit (to be used on future bookings) made it worth while vs competitors - however I will not be using again and based on the dreadful customer experience/service I've received - I would genuinely not recommend to anyone.

I went on to the site and previewed a hotel then booked it not long after previewing it. The days flashed up the same as the preview so booked it dnd got it out my road. Turns out I made a mistake and the dates had changed to 4 months later. Turned up at the hotel in a different country and it was closed. Arranged another hotel in same group. Checked booking, e bookers said hotel doesn’t do refunds. Contacted e bookers “wait till week before call us back”! Contacted hotel by e mail temporarily closed due to COVID “we have never received any money from e bookers for your reservation and would be happy to refund” by e mail. Contacted e bookers by e mail (ignored) contacted e bookers by telephone “hold on I’ll contact hotel-yeah hotel has confirmed everything we will send you an e mail immediately please confirm all details” Nothing at all from e bookers!!! As far as I can judge e bookers are deliberately withholding my refund despite the hotel e mailing me and them confirming it. Is this illegal?

They have always been brilliant at managing my travel needs. I have had to change my reservations a few times in the past and eBookers have always managed to find some workable solution. Kudos to you guys!

Is Ebookers intent on losing custom? Similar to Jonathan below, Ebookers declined cashback through topcashback on my flights, on top of being extremely unhelpful when the flights were cancelled and Aeromexico trousered all my payment - no refunds, just flights that I couldn't possibly take for outrageous additional fees and charges.

I booked an ebookers holiday via quidco, on the basis that the cashback made it the best priced deal. 9 months after the holiday, Ebookers have now rejected the cashback claim of £92! I'll be sticking to other sites next time!

Could not make my trip to the hotel due to covid lockdown in my country and the destination. Ebookers refused to refund as did the hotel. It is important to name and shame the companies that do this during thistime.

It’s a scam! Run by a bunch of criminals who need to be in jail. Please run as far away as possible and they your card details and just empty your bank accounts. I had this experience and have been facing threats from them ever since.

Overpriced and lack of full disclosure

We decided to do a staycation walking holiday and wanted nice hotels rather than apartments. One of the hotels we chose was the Kings Head Country Hotel even though it was more expensive than others in the area. I wanted to book an evening meal and tried to contact them the day before arriving but was difficult to get in hold of them, I called many times as well as emailing and finally received a call back at 9.30pm.
The informed us they do not clean rooms every day, we had read their COVID policy before booking and those facts were not included. We were paying a lot for 2 nights stay in a hotel that was not cleaning the rooms every day, not what we would have booked if we had known and they were not willing to acknowledge the inaccurate advertising on their website or the Pre-arrival email they sent us before our stay that again did not mention the lack of cleaning. As they were not willing to refund the booking we did stay at the hotel, had to ask for a change of towels/toiletries ourselves and had to go up to our room to find the cleaner to provide them. The hotel is on a B road but used by HGVs which we could hear in our room, as well as the person who was snoring in the next room. The hotel had no atmosphere in the evenings, the only good part was the breakfast was fine. All in all, overpriced for what they provided.

Very easy to navigate, booked over 10 holidays with them

Service Clients Ebookers = escroquerie

N'achetez JAMAIS vos billets en passant par ebookers, mais directement auprès de la compagnie aérienne concernée! J'ai demandé à modifier un billet réservé auprès de ebookers. Après des heures et des heures au téléphone où ebookers a inventé toutes les excuses imaginables pour ne pas modifier mon billet (par ex: les vols qui apparaissent sur le site d'ebookers n'existent pas (citation), le système est bloqué, rappelez-nous la semaine prochaine, etc…) l'opératrice s'est finalement trompée dans la réservation. Je n'avais plus droit à aucun bagage, et avais désormais entre 5 et 7 heures d'attente entre 2 vols, à l’aller comme au retour (pour un vol européen je précise). Impossible de faire corriger cette erreur! Ebookers est allé jusqu'à sous-entendre que j'étais de mauvaise foi et que c’est moi qui avais demandé ces changements. Ils ont procédé à des écoutes téléphoniques. J'ai exigé copie des conversations, que je conserve. De guerre lasse, j'ai réservé à mes frais de nouveaux billets. Mais devinez-moi? Ebookers m'a envoyé un SMS pour me dire que le nouveau billet avait été modifié, sans conséquence pour moi. Tu parles : ils ont changé mon billet A\R en billet retour simple (=je n'ai plus de billet aller!). Suis-je censé me rendre à ma destination à pied ou à la nage ? J'ai dû renoncer à mon voyage. Sérieusement: jusqu'où vont l'incompétence, la mauvaise foi voire la malhonnêteté dans le traitement des demandes clients?

Ebookers: une compagnie à éviter à tout prix.

Took over 4 months of emails and phone calls then social media to obtain some of my money back from a cancelled hotel stay. Went through section 75 chargeback and finally I have conformation of my flight money back
Total lack of customer service
Trying to pass me off to the airline company keep pushing your credit card company will help, but even that was a struggle

6 months after my flight was cancelled I’m still waiting for a refund. Now they tell me the ticket is too old and I must go directly to the airline. When I go to the airline they tell me they can’t help me because I booked via ebookers! AVOID EBOOKERS AT ALL COSTS!! You will never get your money back if it’s cancelled and speaking to the call centre is like speaking to robots! If the question is not on the list they can’t answer it. WORST COMPANY EVER!!!

cant give zero ratings
dont bother with a company that does not value customer service.

On the phone to ebookers for 1 hour 20 minutes trying to rebook a flight due to Covid lockdown in Switzerland. No joy. First 20 minutes had messages every now and then saying their staff would be with me shortly and then all messages stopped and the same three tunes trundled on. One of them being - 'time goes by so slowly and time can do so much'!! You are telling me. Finally gave up before my phone bill got bigger than the booking price. NEVER booking through them again. Will just have to lose my money.

Refunds - Itin: 7515158786545 - Case ID : [REQ:S-214026753]. Finnair cancelled the flight and I am entitled to a full refund. So ebookers also said. And that was it.How many emails I sent them, giving my bank account details-I lost count. They do not react to my mails, neither did they call me (as they promised) to settle the issue. As I see it-Finnair has refunded the money and ebookers has pocketed it. Thieves.
Now when I read on this site that there are people, from which ebookers has stolen 1300 gbp..... I understand that I will not see my humble 220E refund.
The fact that ebookers do exist and operate at all, proves that any criminal and thief can legally steal and get away with it.
Sad that in the future many people will get their fingers burnt.
As someone here said, in the future it is wise to book directly from the companies, not through agencies