Ebookers Omdömen 

EBookers have some of the worst call centres I’ve ever come across.. changes of tickets involve 2 hours on the phone dealing with people who can’t do anything quickly.. then hang up on you

Never book with EBookers, go straight to the airlines..

You now need to talk to a virtual assistant to cancel a booking. This used to be possible at the click of a button.

Waiting over a year for 5,000 euro refund, which they keep saying was already refunded. I have proof it wasn't, don't ever book your holiday through ebookers

Flug wurde von Fluggesellschaft storniert, Geld von eBookers trotz mehrmaligen Telefonanrufen und Emails seit über 3 Monaten noch nicht rückerstattet.

SCAM ARTISTS ! Still owed hundreds in refund from march 2020. Takes 6 hrs on messenger for them to say they need 72hrs to look into it ( Because 15 months isn't enough time already) . They won't get back to you & the whole S*#t show starts all over again.

Will never use this company again,they take ages to answer the phone then have you on hold for ages.
Still not received refund for cancelled flight.
Appalling customer service.

Our flights to Canada in May we cancelled earlier this year due to Covid, since we were going for a wedding that went ahead anyway we opted to go for the refund option rather than rebooking anything. I spoke to Ebookers on the phone at the time of cancellation and they were great, I got the refund for the hotel with a couple of days and they refunded only around £300 of the flights, despite various calls to ask what's going on where they said they would email me back when they had looked into it. I am still waiting for the remaining almost £400 for my flights!! Their email to me consisted of them fobbing me off by trying to tell me that they had refunded the full amount and I should check with my bank. They refunded to a credit card for a start and they most definately have NOT refunded the full amount!! They have chosen to completely ignore my response and continue to refuse to pay back the full value of the flights!!! If you are thinking of booking through this company then I would recommend you think twice and find somewhere else who won't take your money and run!!!!!

Book and paid on the 14th May 2021 for the Eden house Hotel Grantham.

Arrived 29th May 2021 to find Hotel has been closed since March !!

Ebookers phone line put me on hold & then they hang up whilst chat line unable to find booking!

Disgraceful customer service. Flights cancelled last year . Iberia airline say the issued a refund on 18thAug 2020 still no money received. Being given the run around. Definitely avoid

My flight to Malta got cancelled last year February due to the weather. I tried for months to get a refund and compensation but they ignored me, said they would return my calls, never replied to emails. I even contacted CAA and they got involved but this company still ignored them. I tried so many different ways but I won't give up, I have contacted my solicitor to take this to a small claims court. I will never book a holiday with this company again.

Was unable to attend hotel booking due to pandemic and hotel being closed. Was issued a voucher, not a cash refund. I was advised voucher could be used for 2022, weeks later terms changed and now advised this is not the case and i was advised incorrectly. Travel must be completed before the end of 2021 and voucher can only be used for original hotel that i have no way of getting to.

They advertise in big green letters that a property is fully refundable. If you read on, you can see that the cancellation is free up until 4 weeks prior to arrival. While it it is correct that the offer is "fully refundable" before the date, the presentation is misleading, because it suggests a flexible booking. I've made the mistake of booking the offer without reading the small print and £400.

AVOID AVOID AVOID. One of the worst customer service I have EVER experienced! Been promised about 20 callbacks and not one single person has EVER called me back. 7 weeks later and still hunting down my refund and no one will help. How this company is even still trading is a joke!

Comfirmed a booking of a car, while the car rental company was closed. Spend a good 1.5 hour in the waiting line to talk to a person whom could barely talk English

The hotel I booked in grantham in March was closed due to Covid even though Ebookers were still selling the reservations. I arrived and basically had no where to stay. A month later Ebookers have still not refunded the money. Scam site, stay away. Dreadful customer service.

These are thieves. My flight to Zurich was cancelled at the peak of covid last June 2020. To this date have made multiple calls not got a refund. These are thieves. Criminals avoid please.

Avoid as plague!!!

Fraudulently advertise themselves on Topcashback.co.uk and Quidco.com, offering from 5 to 15% cashback! They NEVER pay people, saying that people use vouchers, whereas there were no vouchers used! Avoid avoid avoid!

I was on the phone talking to a representative and she had my holiday cancelled in ten mins . I also had the money from both flight and hotel in my bank account in 24 hours . Excellent service and I won’t hesitate to use ebookers again . Quality customer service.

I booked flights to Cambodia in august 2019 paid on my debit Card, flights were with Thai Airways, flights were cancelled by Thai airways in March 2020 on contacting Ebookers I was told my refund would be returned, till this day I am still waiting. I have tried to contact Ebookers and Thai Airway but cant not get any answer from them, being a 73 year old, I can not aford to loss over £1000 pounds, one thing I would never use Ebookers again or Thai airways. through no fault of mine.

The customer service is truly awful. The systems don't work and on multiple occasions I was cut off half way through lengthy calls, which resulted in starting the process all over. I would never, ever book through these guys again. Truly awful.