Ebookers Omdömen 

Booked hotel in Prague for Aug 20 months before the pandemic we of course weren't allowed to travel due yo restrictions,amended to April 21 still couldn't travel,emailed both ebookers and hotel several times and they replied this week refused to amend or refund due to it being an old booking of course it is was been booked since 2019 and despite my best attempts we weren't allowed to travel they also claimed I had cancelled informed them I hadn't cancelled it was down to a global pandemic and had done my best to communicate with them . They have taken my money for a room I couldn't use . Disgrace of a company

Avoid at all costs - total scammers with the worst customer service I have ever experienced.

Upon arriving on holiday we were informed by the car hire company that our credit card could not be used because they do not accept AMEX and we will need to use another car hire company. This meant that we had to use another car hire company at the airport for well over double the cost.

After speaking to Ebookers, they told us we cannot be refunded because it is "against their policy", so they simply kept our money! The car hire company told us that they never received the money either, so Ebookers just kept a decent sum of money from us for absolutely no reason and we had to pay for 2 cars.

I expressed how annoyed I was and that I would not be using Ebookers again and their customer service agent responded with sarcasm which was patronising.

Never use these scammers.

Rahul Helped me out in customer service, he was amazing!!! He was professional, kind, patient, and very determined to provide great customer experience. Grateful for his help!!

Do not use Ebookers. The first time I used them they worked alongside scam companies to get your details and charge your account. I thought I was confirming holiday booking details but instead I was scammed by shopping and rewards discounts. Check your account too so you haven't been scammed. You want to book a holiday in ease and not worry that your personal account information will be abused. I have contacted Ebookers about this with no response.
Also, on another occasion Ebookers would not let me cancel a booking I had made in the hour, purely because it was past midnight. Absolutely no logical reason- as you are entitled to refund! anyway save yourself the stress and the worry and use other far more reputable honest companies and enjoy your holiday.

Worst experience ever. We were made aware our Malta hotel was closed on the day by hotelier. Ebookers had not been aware so they said. Despite long recorded chats indicating this was not cancelled by us they insisted we cancelled by using the app! The promised call on relocation never happened. They refunded but left us high and dry to find something at short notice with additional cost.Our airbnb experience has been so much better.

Two words : Just don’t.
This company sell Thailand Hotels and do not send on the SHA+ certificates which (at present) you need for entry.
And then tell you both on their customer service & VRBO too they have never heard of such a scheme. They want striking off as they have no idea of legislation, any level of customer service and if you doubt me just try and telephone them. You won’t get through to anyone and the online agents knowledge is beyond pathetic as this is a fundamental piece of information to know but 2 said “never heard of it”. I won’t be receiving it and will NEVER use ebookers or VRBO again, they are either crooks or thick or both.
Either way, Be warned! AVOID

Due to china flu (covid19)......Long story short we cannot book using our air vouchers / credit which is our money over £2.5k worth, we cannot book any emirates airlines flight what ever dates or country we try via ebookers but if you go over to the sister site bookingdotcom you can to any destination and date, but can not use our money. The ebookers company and emirates airline are criminals. They should be taken to court and made to pay back customers and compensation on top.

Shocking experience this morning with this company. A few months ago i booked a Kuala Lumpur to London flight for my fiance and 2 children whom I've not seen for 2 years due to the total lockdown and travel ban in Malaysia. When i booked the flight i made sure i could make changes for free as at the time it wasn't 100% clear if they'd be allowed to travel or not. Unfortuntately they were not allowed to travel on the planned date due to the Covid restrictions and when i tried to change the flight date from 30th Sept to 30th October Ebookers tried to charge me £1700 per ticket. Given that there is 3 tickets this was to cost me £5100.00 These are economy 1 way tickets. The original cost of all 3 tickets was £843 total for the 3 combined. While i was on the call with Ebookers I could see they were selling 1 way economy tickets from Kuala Lumpur to London for £195 each so £585 total. Therefore, how can they be trying to charge me £1700 per ticket just to change the travel date? This is bewildering. They told me if i didn't like could cancel and pay £300 cancellation fee and rebook the tickets. It seems they have tried to coerce me into cancelling and collecting the £300 cancellation fee as nobody in their right mind would pay £1700 to change the travel dates. I would strongly advise against using this company. I'm not sure what they have done here is even legal which I'll be looking into. Furthermore to get my money back i need to wait upto 8 weeks. How am i supposed pay for new flights for my family when they keep my money for so long? I asked to speak with a supervisor and was promptly cut off.

Awful company. We were contacted the day of our booking and informed that our booking was cancelled, this was midday when we were already travelling to our destination. When we rang they were happy to issue a refund but were very unhelpful with finding us a replacement accommodation. As this was now last minute we had nowhere to stay as everywhere was fully booked. Christopher promised us a phone call back to resolve this issue however no phone call was received as we assumed. Do not recommend.

I had booked a short break to Amsterdam just before the lockdown in April last year.
I was never able to talk to someone and get my money back.

I entrusted my hotel booking with them and it was the worst hotel EVER!
It was so far removed from advertised I intend to contact trading standards about the trade descriptions act

CON ARTISTS. Everyone, please read and believe the other reviews. We booked Vegas in Jan this year (2021). Assuming this will be all over, for double jabbed people anyway. The promotion at the time was all fully refundable (hotel and flights), hence why we booked it, and yep you guessed it! The hotel is, the flights are not. They have fleeced us! £1200. I cannot believe they are getting away with this. I will never use them or Expedia (they own ebookers) again.

Dreadful. Booked a few days in a hotel for the first trip out since lockdown and you would think they would be doing as much as they could to encourage people to travel again HOWEVER we tried to amend the booking dates (with lots of notice) but kept claiming we needed to speak to the hotel (which we did, and they were very supportive). Ended up cancelling with ebookers entirely and rebooking directly with the hotel. Stay well clear of these muppets

Been ringing for the best part of a year on and off to try and get a refund for a holiday that was cancelled due to the pandemic.

Ebookers said they had to call the hotel (which is closed) to check that we did not come (when it was illegal to fly for recreation). Unsurprisingly, they cannot get through to the hotel (because it's closed) and say they'll ring back in 28 days. They never do. This loop has repeated at least 4 times now always with the same outcome.

Update 22/8/2021 - On the 4th attempt, spoke to Andre who said he was processing the refund, only for me to receive an email the following day telling me yet again that there would be no refund until the hotel (still closed) could confirm that we did not go (during a pandemic when recreational travel was illegal).

I booked a stay with EBookers with Best Western which was advertised as a four star hotel, however upon booking when I visited the hotel website for a contact number I saw that it is actually a 3 star hotel with some awful reviews. One review said it was a bad neighborhood and not for families, with another saying it was a disgusting and unclean hotel.

I am visiting London on the hotel and now I am left without a place to stay, because upon contacting EBookers, they cancelled the hotel but have refused to provide me with a refund because "it is against their policy". I am absolutely appalled at their service and lack of professionalism, and will NOT be using them again, despite using them many times before.

WORST Mistake of my life to book a flight with the worst agents in the world.
Do whatever you do, DO NOT book anything with this company, you will pay dearly with hours on the phone with agents who have no idea what they are doing.

They have cancelled hotel bookings without consent and/or during the day you are arriving at the hotel whilst already taking the payment. This is a disgrace of a website, do not book with them. Report to trading standards

Very unimpressed with these liars. Had a hotel booked but was unable to go to Greece due to testing positive for coronavirus and having to isolate. Customer service team said they would be confident it would be refunded due to the circumstances of the cancellation but since then it's been impossible to get a penny back or even speak to anyone there!

No customer support. they ignore customers. I had to call them in England and paid 20€ for the call, contacted them in chat, still ignored.
It was my first and last time when I booked through them.
In refund issues they totally ignore customers.

They respondent to my enquiry,very poorly.They said contact the site?ie PONTINS@ Bream sands,which i did. Could not get thru on the phone and no answer to e-mail. For the record the venue is CRAP, poor cleanliness and noisy people outside at night. Also fire alarm went off at 2.00am,for no reason. Woke every close chalet, who thought I was the idiot. I am 71 years of age, may bee at 21 , might have thought it great???? What a dump?