Ebookers Omdömen 

Sie erhalten bei Buchungen über ebookers keine Rechnung vom Hotel. Ebookers schickt Ihnen mit der Buchung keine Rechnung zu. Auf Anfragen an ebookers zur Übersendung der Rechnung gibt es keine Antwort. Áuf der Kundenbetreuungsseite können Sie keine Eingabe machen, da die Reiseplanungsnummer 14 stellig ist, die Kundenbetreuungsseite aber nur 13 stellige Reiseplanungsnummern akzeptiert... Lassen Sie die Finger von dem Portal!

never use this company, turned up at the hotel to be told they had cancelled my booking, had to pay again

If I could give a zero rating I would - a nightmare from start to finish. Booked a hotel, I contacted the hotel to check my booking and discovered that 3 rooms were booked in my name instead of one, hotel could not cancel the two rooms that I did not need as I had booked through Ebookers, after several phone calls to ebookers trying to sort out the mess I was assured that everything was sorted to receive an email a few minutes later to say that the complete booking was cancelled so ended up costing me €250 extra for my booking. The hassel was just not worth it - I will never use again.

Name error on flight booking contacted 3 weeks ago and informed letter in end is missing and name needs to be amended was asked to fill name change form and it will be done within 72 hours have been chasing from last 3 weeks done form about 5 times and uploaded scanned passport copy still name not changed now have been told it’s less than 24 hours need to contact airline directly which again advisor got no idea what he is talking about as flight is on Tuesday and it’s still around 40 hours. Customer service not trained and ladki of information no process to deal with request

Absolutely disgraceful and disgusting company! Ive had to deal with them for the last month to get a chance with no progress what so ever! It is absolutely pathetic the serivce they provide. DO NOT BOOK WITH THEM

I wouldn’t even give it one star
The company is a complete fraud. In August 2021 I booked a Villa in Dubai for myself and my family for 30th April this year. Due to the uncertainties of covid I paid an extra £800 I think to pay at the property with a cancellation date of 16th April. Yesterday the company cancelled the booking because they tried to take 5000 dirhams and my bank declined because they thought it was suspicious. I rang them and told them it was a pay at property booking and part payment was not to be taken but all they do is lie. They said I could rebook for an extra £2000. For the same 5 nights in the same Villa!! They won’t reinstate the original booking which they cancelled and they just LIE AND LIE AND LIE. We now have ten flights booked and no Villa. DISGUSTING

Shocking. Will NEVER use again. Booked a trip to Rome back in Feb 2020 for travel in Nov 2020. Then covid struck. Trip cancelled. Hotel took the money and issued a voucher for later use. Iv now tried to rebook but they are saying voucher had expired. Now £440 out of pocket and no trip.

They consistently con TopCashBack customers out of the commission due on bookings and TopCashBack can’t do anything about it. This ultimately ends up costing us as we lose out on the money. I’d avoid using any cash back networks that are partnered with Ebookers as they simply don’t pay the funds that are due.

I spent all day yesterday trying to redeem two different “vouchers” to no avail.
Avoid this company!
I’m not ever going to use them again.

All I can say is that when I had to cancel my hotel due to flight disruption the online chat help was exceptional.
They contacted the hotel, managed to get the penalty fees waived and I already have a full refund on it's way.
Good customer service at a time of terrible stress for us. Madeira holiday! 21st Feb to 28th Feb.

This company is fraudulent. My flight was cancelled in May 2020 and I have spent the last 20 months trying to get a refund - with zero success. They owe me over £900 and are almost impossible to contact, fob me off with lies and still no refund. I am now going to pursue a legal route. In the meantime I would advise that you do NOT use this company. They are a disgrace.

A really good experience with them!
And it's not the first time. I always trust Ebookers and I am always well served. And this year I had a travel problem and Ebookers supported me and gave me services beyond what it should have done. They have given extraordinary service. Thanks again and I will be booking with you often. Thank you again for your seriousness and professionalism.
Albert and Vincenzo

Ebookers are a total rubbish, worst customer service ever... For 2 months I have been trying to correct my name on the flight contacted dozen times through the chat, emails and by phone, sent the passport proof dozens of times and the only thing I got are automatic email replies saying to wait 48 hours for the last 2 months... They don't even want cancel and refund the flight, SCAM... BEWARE... AVOID AT ALL COSTS.

I'm only giving this a 1* because it doesn't appear to let me select 0 *s.
My flight was cancelled in March 2020 due to covid. After trying to rebook my flights I was told many things, including you should have booked earlier and now you have lost all of your money and can't get flight credits. They then decided I could. After trying for 5 months several times a day and after being promised calls back, being cut off and trying to put 2 complaints on their website I finally found someone who rebooked my flights for September 2021. However, as the US borders were closed we were advised to cancel these flights.

I have been trying to rebook them since the middle of September, again calling several times a day and being cut off and more promises of calls back they have decided that I can fly to a different destination.

They have told me to contact Aer Lingus several times who just refer me back to ebookers as I booked with them.

Yesterday I was told I couldn't fly to JAX, so today I decided to try and book for my original destination to be asked why I didn't want to travel to JAX anymore. I have been cut off 8 times today. One lady sorted out the flights, gave me the details then asked me to call back in a couple of hours as the pricing tool wasn't showing on her system. She had reserved the flights for us, gave us a reference no and said that if I quoted said ref no all the next person had to do was click a button. WRONG. I have since gone through this 4 more times today and have been told I can't have them flights as its through a different operator even though she got approval for us to go on them. They are now telling me there are no flights available to fly us back.

Just literally been cut off again.

And so the saga will continue. I am supposed to be flying in a months time - lets see if I can.

THEY ARE AN ABSOLUTE JOKE

Horrible service i booked holidays in August for December for 3.5 weeks got the confirmation too.
After getting all the confirmation . They kept changing my dates from month of september and didn't even bother to call us or let us know about our changes. After they (ebookers) making all the changes in my trip they finally gave my family tickets and cut the holidays for 9 days . This was done at the last minute . They played all with my money , time and emotions.

Having been a loyal a loyal Ebookers customer for over 20 years I've formed a new opinion that they simply don't care about their customers. I'm in the middle of trying to wrestle my refund for a changed flight, which Ebookers are blaming on the airline (Singapore Airlines). My refund was apparently processed 11 weeks ago.

They're accepting no responsibility or offering any assistance. Absolutely terrible service all round. Ebookers have lost one previously loyal customer

Disgraceful. Thieves. Do not deal. You can't contact them and they don't honour airline refunds.

Without doubt the most frustrating and incompetent Customer services facility available. As a customer you expect a degree of respect. But Ebookers is absolutely appalling. They cancelled my flight (the airline did) and offered me an alternative that was physically impossible to take. The incoming plane landed 6 hours after the connection left. As i asked to change airlines because no time machine was offered with the connecting flight, they wanted me to pay a £200 penalty for not taking the impossible flight. It took 5 hours of calls to their customer (non) services including around 6 call disconnections from them. No continuity in any of these calls, so i had to start from the beginning each time. No records were taken of my converstaions or emails. They considered each time that the info i was giving was brand new. Finally after 4 very long emails, they finally accepted to refund me for the flight they cancelled. However it doesnt stop there. i took their advice and protected my flight from potential problems with delays, lost baggage, medical etc. However when they eventually cancelled my flight and refunded the money they said i couldnt have that policy transferred or re-imbursed as i had held if for 3 weeks (3 weeks of dealing with them to change everything). Ebookers is now a company I steer everyone away from. They are terrible.

Ebookers used to be ok (2014). Now I booked a flight and found the airline would not accept the API information as it should be done by the agent. Ebookers state they have no way to do that and direct you to the airline. This may apply only to specific airlines, but I'm afraid ebookers has gone way downhill. Forced to cancel and rebook directly with airline.