Ebookers Omdömen 

I booked a flight from London to Cairo with a stop in Warsaw, I took the option of carry luggage and 1 luggage up to 23kg, and I paid accordingly to that, later on I found out that the direct return trip from Cairo to London has this luggage allowance and NOT the one from London to Cairo via Warsaw! And off course there was NOTHING at all while placing the booking that saying otherwise! And you can argue all what you want with both ebooker USELESS customer service and American Express trying to sort that out but at the end I had to pay more money for extra luggage!
NEVER USE THIS EBOOKER AGENCY

How this company still exists? Their customer service is the biggest nightmare you can imagine. Dont book with this company

The worst customer service, they will speak to you and promise they are sorting it and then do nothing. They stalled for months and months on my refund and now tell me the time with which they can process refunds has expired. Awful and deceitful, and a nightmare to contact.

We booked and paid in march 2022 for a hotel stay in September and we are still owed £167 in bonus since October. Ebookers customer service is pathetic - they promise they will rectify the problem and don't bother doing anything. Ebookers you should be ashamed.

Great value and excellent customer service

We booked 3 flights to Bangkok with Ebookers flying Thai Airways before COVID (2700 GBP)We were given credits when they were cancelled and issued ref nos for that .When it came to rebooking our flights, Ebookers were absolutely useless ;after numerous phone calls they said that we had to deal with Thai Airway,direct -This meant long calls to Bangkok and then taking flights according limited choice.When we got to the airport Thai Airways charged us a further 3000 GBP -or said that we could not board -they advised us to speak to Ebookers-I have had numerous phone calls with them that lead nowhere
I lost 2,700 GBP with Ebookers without any explanation; their policy of speaking to you and then doing nothing has worn me down to a point where I have to accept that I have lost this money, that I can barely afford-Thank you E bookers!!

Twice today, (hours apart) I have searched for a particuar flight. Both times the costs show as £4526 for 2 flights, and as soon as I confirm, it jumped *both times* up to £6626, and said the same message....."Ticket prices changed from £4526.60 to £6626.60. Because prices change often we recommend booking now to lock in this price."

Well I'd like to lock in the advertised price really. Perhaps I'll report this to the trading standards.

Bait and switch comes to mind

Not a normal company…. If you book anything with them take a screen shot before you do or they charge you, or in my case 3 times the stated price.

We booked a tour for my Birthday and the touring company just told us that there is no space so my BDay present is ruined

It is simply a shame that Ebookers doesn't take any responsibility for an awful establishment that they sell.
The hotel that we booked was a nightmare. We had to leave as the hotel was making us physically sick.
We had booked 11 nights. The cancellation policy was free of charge until 17h59 on the day of arrival. But since we arrived and already spent the first night Ebookers refused to do anything about a refund for unused nights. We even offered to stay for 3 nights as it was the week-end and we understand that there could be a minimum stay. They still refused any modification or refund. We had to leave and Ebookers has ruined our vacation.

their virtual agent software is horrendous - i don't believe there are any humans beings - you go round in circles with simple questions and get no answers - you reach a dead end and no resolution - don't go near them. also no emails confirming previous chats and actions being taken and then can't find previous chats

I have now unsubscribed every time I receive a marketing email over the last month. I contacted them through Facebook messenger & explained due to my husband receiving treatment fir cancer we will not be holiday for a long time (if ever again) & their emails were upsetting. They promised the emails would stop. I have received another this morning. If this company can’t do something as simple as removing me from a mailing I wouldn’t trust them to handle an actual booking.

Booked a ticket with Swiss Air via ebookers. Booked a premium economy seat, also they allowed 2 x 23 checked luggage. Chose the fare which was £1800, a message came up saying 'good news, the price has dropped to £984. This was a great result or so I thought. Once the payment went through i seen that it dropped me down to economy and for the 2 checked bags I have to pay £335. I complained via the portal and go some jargon back from somebody called Raphael. They offered me a refund which would of took 7 days, no good to me if my flight was in couple of days, then spoke to 2 advisors, 1 advisor took 28 minutes and never did, another advisor was Indian but was putting on an american accent, they said I chose the fare so nothing they could do. I then done a video of what I did and same thing happened, you choose premium and it drops you down to economy, they did not want to admit their mistake and when I said I have a video they went quiet and said they did not receive the video, I said give me a whatsapp number and I can send to you. They could not understand the fact that I did not choose this fare. Will not use ebookers again, over the years I have recommended many people to them, will not bother now.

OMG vouchers from pandemic… impossible they then want you to pay a service charge to redeem British airways flight. Had multiple bookings we had to cancel and have used and simply put it’s a voucher = 100% returned. We sadly had 3 tickets with ebookers to which come to a total £450 and they want to take £180 of this for a policy that Is made up and changes after 2 hours on the phone.

They are trying to rip people off over a pandemic who had to cancel flights.

Who owns this company?

Please do not waste your money on booking with ebookers. They have appalling customer service and reading from scripts rather than taking desecration on things.
They lie and deliberately trying to confuse clients so you will loose your money at the end.
If you are planning trip DO NOT USE THEM!!

Well I wish I would have came on this site first before booking!
Never in my life have I had such bad customer service. They took £600 of my money for a flight that I never got a booking for. I have escalated the situation, sent countless numbers of emails, evidence they took the funds and hours on the phone for them to tell me it will be returned to my bank in 72hrs on a transaction which was over 5 weeks ago.

Scammers! Don’t trust this company. They have £600 of my money, told me i have £600 worth of credit due to a cancelled flight and now can’t find any flights, any time of year under £600 regardless of what country I chose. I’ll be fighting this and taking them through every governing body I can.

Alana pension Mykonos

Eine absolute Katastrophe. Wartezeit bei einer Auskunft nicht verantwortbar. Nie mehr Ebookers!!!

What has happened to me over the last two weeks should serve as a salutory warning to anyone wanting to use Ebookers to rent a car ... just because you pay money to them don't expect them to take responsibility if anything goes wrong. I arrived two hours before the advertised closing time of the rental office (Europcar) at the airport to find it shut so I was unable to rent my car. Fortunately i managed rent from Hertz but it cost €100 more than the original. That was over two weeks ago and despite emails and endless chat conversations eBookers still have my money. This morning I am told I have to wait another 10 days. All along no one has actually said that a refund would be issued – just wait ten days, each time I call. One of eBookers nasty tricks was to try to blame Europcar for the hold up saying that they needed to authorise the refund. In fairness to Europcar you can get straight through to them on the phone and although they are not entirely above blame here, they have finally explained that they have no authority over the refund as THEY NEVER RECEIVED THE MONEY FROM EBOOKERS! So, eBookers have my money and won't give it back. Shameful and horrid experience.