Ebookers Omdömen 

Booked a flight, ebookers processed payment, but then my bank rejected it. We tried again. Ebookers still rejecting my card. Got 2 announcements from ebookers in the meantime that prices had gone up. We changed the departure time - this is all one window - and tried that. It went through. Great. This was just before midnight. We quickly realised that the return time had changed too without our spotting it - so as soon as the office opened I called them. You can only cancel on the day - which as we'd booked just before midnight... To shift our return flight 3 days was going to cost an extra £1100. In the meantime, despite getting a message from ebookers that the bank had declined my payment for the original attempt at booking, woke up this morning to find that HSBC have it down as payment pending. So now, I have zero money in my account for 3 business days, and it's possible that BA will take the money and then I have to start a dispute. I wish we had double checked the return flight, but that's actually the smallest of problems. How helpful have ebookers been? Not at all. Be warned.

The company and website that supports fraudulent activities with low security on transactions. The authorities should sanction it, and you should be ashamed of yourself!

Booked using their website previously and it was a breeze. Looking forward to using them on our next trip!

Booked a flight with Ebookers in Feb. to Auckland. Flight was cancelled by airlines, due to adverse conditions in NZ. Not possible to rebook, so Ebookers said I could get a refund. I've spent many hours on the phone to them in the meantime (call centre in Asia?), and all very polite, but no action (can't get a response from the airlines????!!). I have no problem getting through to both Air NZ and Aer Lingus, but I cannot get a refund from them, since the flights were booked through Ebookers - they have to manage the refund. Lots of promises, but no action. I'm €1800 out of pocket and the actions of Ebookers (lots of chat, no intent) have all the hallmarks of a SCAM.

As of 15th July, I can now happily report that I did (finally!) receive the promised refund. I'm sure it could have been a lot less painful, but eBookers did come through in the end.

Never again had a hotel booked and paid for prior to covid asked for a refund when covid hit this was declined and I was only allowed to change the dates which I did. When we got to the hotel they had the reservation however the hotel contacted me 2 days into my holiday advising the could not get payment from ebookers and would have to charge me again £1800. I made numerous calls to ebookers whilst on holiday and when I came back but to no avail someone was always getting back to me but never did ended up having to claim through my credit card to get my money back disgraceful company.

I’ve booked a hotel with a bookers I paid over the yard so that I will collect Avios. I’ve been chasing these Avios now for three months, British Airways, or telling me that he books are refusing to pay them, even though I have sent them the confirmation an itinerary number from ebookers I have chased ebookers and I have been useless. Passing the buck and sending me standard replies. I will not books with them again.

We’d booked a hotel with Ebookers 6 months ago - with automated emails saying the hotel were looking forward to greeting us. When we couldn’t get through on the day of our trip to the hotel we became concerned - turned out the hotel had been closed for one year. Ebookers are not taking any responsibility for the issue… their customer service team awful; asking for evidence the hotel is closed! If they look at reviews they will find out instantly.

Auch ich werde nie wieder bei ebookers.ch eine Reise buchen.
Support für Umbuchungen während Corona immer nur mühsam über eine Telefonnummer. Nach zweimaligem Umbuchen war schluss, Geld weg.
Wir warten aber heute nach einem Jahr immer noch auf die Rückerstattung der Gebühren vom 60.-, die Rückerstattungsfähig sind.

TOTAL SCAM. Pls do not use this company.
Booked a flight on 2020 to Singapore cost of £457 but because of the pandemic it was cancelled. They emailed me saying I could still use the travel credit until 2023. They keep telling me to ring the airlines to book another flight which is
Qantas Airlines as theyre saying ebookers couldnt book it on their system, but then the airlines said I have to contact ebookers as I sent the payment thru them. GUTTED. I wouldnt rate them zero star but a NEGATIVE rating. Disgusting.

Left Standing at the Airport with No Flight.

On March 3rd I went to Gatwick to fly to New York with BA on a flight I had booked through ebookers (I had been receiving updates and had been told there was nothing more I needed to do). After an immensely stressful 90 minutes at check-in on the phone to ebookers I was told there was no ticket and I would simply have to buy a new flight. They offered me several dreadful options at about 4x the original price.
In the end I paid a fortune, buying tickets direct with Virgin, travelling to Heathrow the next day, changing and cancelling many arrangements.
My complaints have been unanswered. No explanation, no apology, no compensation of any sort (even just getting to and from Gatwick cost me £40).
I have used ebookers dozens of times since 2000 but I would strongly recommend people avoid them, their affiliates and go direct to the airlines.

Avoid any sort of booking with this company they are possibly the worst if you have any problems. Shame no option for minis rating one star isn't as low as the service

The service from Ebookers when booking a hotel at Disneyland Paris was extremely poor.
I tried to arrange the Disney express service where your bags are taken directly from the Eurostar train to the hotel and you get checked in at the Eurostar terminal, allowing you to go straight to the Disney parks. The hotel could not be contacted directly as they don't take direct calls and upon phoning the Disney Express service, they stated this has to be done via the travel agent the trip was booked with. I phoned Ebookers and they refused to arrange this for me.
The service was widely advertised at the hotel for 25 Euro's per room return. However as the hotel won't take phone calls directly and the service had to be arranged by Ebookers, they very much let us down.

Still waiting for my refund 4 months on. Numerous promises made, none kept. Few hours spent on the phone! Terrible service. Now say I've had the money when I haven't! I now book my flights elsewhere after having been a loyal Ebookers client for years.

Terrible service
I purchased flight tickets for Brazil this July 2023. I purchased hold luggage. But no confirmation was given that I purchased this. For past 3 weeks I’ve tried everything to contact ebookers , I’ve directly contacted TAP Portugal. No joy. As soon as they recieved my money of €3,600 , all contact was gone. So when I show up to airport and there’s an issue , I have no proof I paid for luggage.

In May 2022, we booked 2 double rooms for 4 people on ebookers for a 1 night stay for sept 17 2022 for my husband's birthday. After enjoying a day and evening in London, we arrived at hotel to find only 1 key left in a keybox for 1 room - a double! No-one on duty and no contact numbers anywhere. Eventually, after around an hour of trying to find another hotel room (impossible as was Queen's funeral weekend), we managed to find bundles of towels to make beds on floor for the 2 50 plus aged males so the 2 females shared the bed. Not good! After a mostly sleepless night, in the morning we managed to find a telephone number for ebookers. After around an hour, we were eventually told by an agent the cost of the rooms would be reimbursed by credit coupon. On arrival home later that day, we realised on checking that only £100 had been credited. After 2 more telephone calls, snother 2 x £50 credit vouchers were also allocated to our ebookers account. Result! Or so we thought. On try ing to use the said credit vouchers, it became apparent after several attempts at booking 2 double rooms for another uk based hotel this was not as easy as we had been lead to believe. After hours and hours talking to agents of ebookers via online chat, telephone calls and emails and assurances theyvwoukd help, this has not been our experience. OK, they did manage to exchange the 3 separate vouchers into 1, we were still unable to use them as part payment. The agents excuses (several times for each) ranged from: not able to use because my hotel booking would have been pay later option (it wasn't); voucher could only be redeemed at same hotel as previous booking (not true as I tried this); read on for copy and pasted response:
"Coupon is good for 12 months of date of issuance
-Can only be used on a pre-pay booking at the hotel originally booked
-Coupon cannot be redeemed against Taxes and Fees
-Coupon has no cash value and any residual value will be forfeited
-The coupon code cannot be reused in the event of a change or
cancelation of the booking.
-Bookings are subject to availability
-Cannot be used with other coupon codes. Limit one coupon code per booking.
-coupon only eligible on packages only - not standaline hotel booking or flight booking.
I then had to send screenshots of all stages of attempting to book and pay, which I did.
I also received many, many patronising emails giving instructions on how to use voucher, to which I emailed back stating I already knew how but and after trying several more times, I began to suspect the voucher could not be used on hotel only bookings and also had no code on it to enter when prompted on checkout page.
By this time, I was seriously losing my 💩 with the complete incompetance of the agents. Some had even attempted to make the booking on my behalf but then bacame abrupt saying they couldn't as they were travel agents and i had to do booking myself ( I sincerely believe that they had realised not even they could use a voucher without a code.
After several more emails, other responses became less helpful, see here:
I have checked your account and can see that you have £200 Goodwill Coupon available. You may view and redeem your coupon after logging in to your account.

Please follow the steps provided below:
• Sign in to your account.
• On the Coupons page, you will see all saved coupons. To use a coupon, click "Use this now".
• You can then designate travel specifics, including travel dates and traveler details.
• Once you complete your booking, the Coupons page will show that the coupon has been used, and the date on which it was used.

Thanks for choosing {brand}.

And:

Thanks for contacting ebookers.com.

We would like to inform you that our previous agent already deactivated your previous coupon and has issued an new coupon of 200.00 GBP valid until Apr 30, 2024. Please be advised that you will receive an email for the confirmation of this coupon. Please note that in order to use the active travel coupon you will need to signed in to your account.

Please reach out to us if you have any additional questions – we're here for you and want to ensure you have a good travel experience.

And:

Thank you for contacting Ebookers.

For your additional reference the terms and condition of the coupon
states are as follows:

-Can only be used on a Stand-Alone Hotel booking on Hotels.com
-Coupon is good for 12 months of date of issuance
-Can only be used on a pre-pay booking at the hotel originally booked
-Coupon cannot be redeemed against Taxes and Fees
-Coupon has no cash value and any residual value will be forfeited
-The coupon code cannot be reused in the event of a change or
cancelation of the booking.
-Bookings are subject to availability
-Cannot be used with other coupon codes. Limit one coupon code per booking.

Plus other bs excuses including code emailed to me - wasn't!
DO NOT USE !

The most awful service.
Guide didn't turn up.
Agents agreed refund then return email stated that as I had cancelled the property - no refund
Contacted and agent agreed to refund...and then repeat - 4 times still no refund.
Agent absolutely refuses to give references etc...
TOTALLY unprofessional - AVOID

1. Out of my 6 night stay at the Hyatt Place, North Point Mall, Alpharetta, Georgia, in November 2022, my room was serviced only twice. Despite three complaints to the front desk, nothing changed.

2. I had no change of towels apart from two small hand towels.

3. On my last day, I asked to see the manager to make a formal complaint. I met with Mr. Ahmed Yanes, who introduced himself to me as the Operations Manager. Mr. Yanes was very sympathetic, apologetic and offered me a refund for the four nights I had no housekeeping. In fact, he was at his computer and reassured me that he was processing my refund as we spoke but I received nothing.

4. My reservation was made through EBookers so I contacted them to reitertate my complaint but they just kept me running round in circles. In fact, all they kept emailing me was: “You have contacted us about your stay on 21 Nov 2022. The hotel has advised they will only honor the original cancellation policy and have declined your refund request.
We know this is disappointing. We always try to advocate for flexibility for our travelers, but properties often have strict rules and restrictions around their bookings.” I received the same email from Expedia and Travelocity although my booking was made through EBookers!

5. I eventually escalated my complaint to the CEO of Hyatt, Mark Hoplamazian, he passed it to the General Manager of the hotel, Ms. Keyanna Grey
Ms. Gray wrote to me offering her profuse apologies for the delay in my refund and said that she would process it but it would come from Expedia, and not EBookers. It appears that EBookers, Travelocity and Expedia are the same group.

6. Of course, no refund was ever processed and despite two polite reminders to Ms. Grey and an update to the CEO of the Hyatt group, Mr. Mark Hoplamazian, I have heard nothing since.

7. The hotel’s policy states that it prides itself on a robust cleaning regime and that the laundry is washed at high temperature. They fell very short at all levels of housekeeping in our room. No cleaning in the bathroom & toilet, no rubbish was emptied, our bed was unmade and we had no clean towels apart from 2 fresh hand towels on our last day. These were all services that I paid for.

8. My contract was with Ebookers and I took it in good faith that the hotels they advertised and recommended were of a good standard.

So very disappointed that EBookers and the Hyatt group would treat it’s customers in such a shoddy way.

Be careful with flights on package deals. Booked an all inclusive to Lanzarote. Flights with easyJet don’t include normal size cabin baggage. Only a tiny underseat bag. Need to add £90pp to ebookers holiday cost.

As a platinum member they advertise periodic free airport lounge access. I applied for and received a pass listed with an expiry date of 31/01/23. I wasted a stressful half an hour at the airport trying to get access to the lounge, only to be denied. Ebookers definitely won’t be getting any loyalty from me again in future!