My 11 yr old daughter spent her pocket money on a new phone case. We were told delivery of 2/3 days but its been 2 weeks now and still nothing. I doubt we'll even get the item. Unfortunately I hadn't... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have paid extra for shipping and shipping protection. I’ve following up daily on an update on the wrapping paper delivery for my son’s birthday. No one responds, no contact number and not co... Se mer
I ordered a Sony Xperia case, which arrived speedily. Unfortunately my phone didn’t fit the case. I’d ordered an X1 instead of X1A. Henry at Dyfor kindly talked ( email) me through finding my phone mo... Se mer
Företaget har svarat
Ordered balloons, banners and wrapping paper for my wife’s 40th. I was worried the balloons would deflate as I ordered them quite early before the birthday. After messaging Henry he put me at ease... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Stunning Monogram phone cases and initials phone cases for all popular mobile phones. Personalise your phone with our stunning range of custom cases & covers.
Kontaktuppgifter
Storbritannien
- www.dyefor.com
2,5
Dålig
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 44 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Personalised wrapping paper
Emailed support after purchasing. Henry responded very fast. He was able to accommodate my request in short notice. Customer service was fantastic.
Thank you!
19 september 2025
Omdöme utan inbjudan
Terrible company
Terrible company - AVOID!
There was no communication for weeks about my order. Emails / chat and there's no company number. Finally someone said sorry, it's a small team.
Not good enough. By far.
18 september 2025
Omdöme utan inbjudan
SCAM company
I ordered some phone lanyards 10 days ago and have had no communication or reply to my emails since. They have just taken my money and ghosted - do NOT make an order through this company, they should not be trading!
13 september 2025
Omdöme utan inbjudan
Svar från Dyefor
Hi Jane, I am sorry to hear this, we don't actually sell any lanyards. Could you please reach out to me at support@dyefor.com and I will get this sorted for you. Kind regards, Henry
Terrible company
Terrible company. I've ordered a case which was never sent and I never rcieve a response to the multiple emails and chats I've raised. There is no published number to call. Avoid this company at all costs.
10 september 2025
Omdöme utan inbjudan
Svar från Dyefor
Hi Anthony, really sorry to hear this, we did have some delays with phone cases last week but they're all sent out now. Could you reach out to me at support@dyefor.com if this has still not been resolved. Kind regards, Henry
Unreliable!!! Stay clear
Really disappointed with this company. Ordered from them on 4th September, paid for 48 hour tracking so assumed it would have been dispatched by 8th at the latest but still no tracking or dispatch. Email sent and web chat but no response. I appreciate this is a small business but judging by the amount of poor reviews especially around shipping and delivery I’d say they need to amend their delivery guide lines on the website. I needed this for today (10th sept) for my
Mom’s birthday , too late now. I have requested a refund but I don’t hold out much hope. Unreliable, will stay well clear in future.
4 september 2025
Omdöme utan inbjudan
Svar från Dyefor
Hi Katie, I am really sorry to hear this, we had some delays last week, and if you have not yet received a refund for your late order please do let me know at support@dyefor.com. Thanks, Henry
I ordered a phone case on 29th August…
I ordered a phone case on 29th August and since then I’ve had zero updates. I’ve sent two emails and even messaged your Instagram page, yet I’ve been completely ignored.
This was my first time ordering from you, and it will 100% be my last. You’ve failed to stick to the timescale you promised, your communication is non-existent, and your service is shocking. I’ve already asked for a full refund, but given the way you’re operating, I highly doubt you’ll issue it.
29 augusti 2025
Omdöme utan inbjudan
Svar från Dyefor
Hi Georgia, again I am really sorry that you weren't happy with your experience with us. I have issued a full refund for you now, and if you did ever want to order from us again in the future please let me know on support@dyefor.com and I will be sure to change your opinion of us! Kind regards, Henry
Amazing value for money great quality
The products are amazing came really quickly and looks absolutely brilliant.
Helped make a special day more special.
Thank you
5 september 2025
Omdöme utan inbjudan
Svar från Dyefor
Hi Colette, thanks so much for your kind words!
I love how the wrapping paper has come…
I love how the wrapping paper has come out exact like what it looked like on the website will never stop recommending dyefor.
21 augusti 2025
Omdöme utan inbjudan
Svar från Dyefor
Hi Andryzoe, thanks so much for ordering with us! I am glad to hear you loved your order.
Excellent quality and quick delivery
Excellent quality and quick delivery. I’m really happy with my purchase.
19 augusti 2025
Omdöme utan inbjudan
Svar från Dyefor
Hi Ian, so glad to hear this! We hope to see you order from us again soon. Thanks, Henry
Emailed them about a query I had about…
Emailed them about a query I had about the product I ordered and they came back to me extremely quick and resolved my issue there and then would definitely use this company again 10/10
11 augusti 2025
Omdöme utan inbjudan
I ordered a few sheets of wrapping…
I ordered a few sheets of wrapping paper and in error used the wrong email and postal address details. I contacted them immediately to cancel the order which they did. However a debit and credit appeared. on our business bank account which we require back up documentation for the transactions for our accountants to reconcile. Contacted them again and through a pain staking chain of emails they still are yet to provide - it has been over two weeks. I dont know how a company operates like this - will not be using them again if they are unable to carry out a simple request.
24 juli 2025
Omdöme utan inbjudan
Svar från Dyefor
Hi there, we did provide you with the invoice showing the amount debited and the full refund. Kind regards, Henry
Brilliant phone cover something to…
Brilliant phone cover something to remember what my grandchildren look like growing up
10 juli 2025
Omdöme utan inbjudan
Avoid
I have ordered a cover for my iPhone 13 Pro and received the cover for the iPhone 13 Pro Max. Obviously I can’t use it. Delivery took a month!
I realize it’s my word against their word but I have not been offered a curtesy replacement
The text doesn’t fit on the cover, I wish I could attach the photo on here. I do not recommend
1 augusti 2025
Omdöme utan inbjudan
Svar från Dyefor
Hi Polina, you placed an order for an iPhone 13 Pro Max by mistake, and unfortunately due to our policy we cannot refund or allow returns on personalised goods. I am really sorry again for any frustration, however this was not at the fault of our business. We would always send replacements where the error is on our behalf. If you reach out to me via support@dyefor.com I can issue you a discount code to order the correct model if you would like. Kind regards, Henry
Absolutely spot on!
Absolutely spot on!
Customer service is second to none.
Henry is incredibly helpful.
The quality of the paper is fantastic, excellent value for money.
Postage was quick
I will definitely be using them again and I would highly recommend dyefor
22 juli 2025
Omdöme utan inbjudan
Great help with order and good customer…
Great help with order and good customer help as well
7 juli 2025
Omdöme utan inbjudan
Love my order!!!!!
Love my order I always order off the website with every new phone I buy!!!!!!!!❤️❤️❤️❤️❤️❤️❤️❤️❤️
24 juli 2025
Omdöme utan inbjudan
The personalised photo is great but…
The personalised photo is great but this is my second case and this one is not such great quality and not the black impact ordered. Only realised when asked to take photos for website. Disappointed
13 juli 2025
Omdöme utan inbjudan
Svar från Dyefor
Hi Michelle, I do apologise for this, we have upgraded to a clear impact case with the DyeFor logo ring, and if you were unhappy with the change I would be happy to accept a return. If this is the case please reach out to me at support@dyefor.com and I will arrange this. Kind regards, Henry
Lovely idea
Lovely idea, lovely paper, especially for someone’s special birthday. Quick service. Thank you.
8 juli 2025
Omdöme utan inbjudan
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