Visited the store in Chester was greeted by Store assistant Michele, she listened when we explained what we were looking for and assisted to the very best of her ability. Hot drinks were offered duri... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My wife and i went to Dreams in Chester to look for a King size bed and Mattress. Gary one of the sales people showed us everything we asked to see and he was so friendly and knowledgeable about his... Se mer
Due to the bed we have, we were helped by Graham in the chester branch to help us with the type of mattress we would need, we decided on the tempura mattresses
Michelle was amazing at helping us find our perfect mattress!! So helpful and friendly. Also such reasonable pricing for good quality.
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Greyhound Retail Park, CH1 4QG, Chester, Storbritannien
- 01244 383700
4,9
Utmärkt
301 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Service was excellent
23 juli 2025
Great service and products
Great friendly and knowledgeable service and really helpful. The assistant in the shop covered everything I needed to know and went out of her way to accommodate the delivery.
The delivery drivers contacted me first thing in the morning to confirm the delivery time. When they got here they took my mattress upstairs without question, even though I didn't request it to be taken upstairs. Great service!
3 augusti 2025
Dreams beds chester
Excellent service is purchasing a double and single tv beds.
Would highly recommend Dreems at sealand road Chester.
Peter is very experienced about all beds and mattresses
1 augusti 2025
Omdöme utan inbjudan
5 Star Service, 5 Star Products
We had an outstanding experience in the Chester showroom today. We were welcomed by Jane. She was extremely knowledgeable and helpful. We did the Sleepmatch testing to work out the best mattress for us then we were given time to try them out. We left after about an hour to go and check other shops after being offered a coffee. We went to 3 other places and nowhere came even close to the service or product quality so we went back and picked our Sleepezee Regency Kennington bed. Thanks so much to Jane for EXCELLENT service and we are looking forward to our new bed arriving soon.
27 juli 2025
Omdöme utan inbjudan
Service in the Chester store by Jane…
Service in the Chester store by Jane was excellent. Followed by 2 really helpful delivery men.
26 juli 2025
Meets all expectations.
My son is very happy with his new bed and has even had the seal of approval from his current girlfriend! Enough said!
26 juli 2025
Good salesman
22 juni 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Misleading Guarantee
Purchased with the understanding we could swap if we found it uncomfortable. At no point did staff mention a 30 day wait to do so or the £100 exchange fee we'd have to pay.
In addition, when I left this review after they automatically sent me a request to review the purchase, they rejected the review.
10 juli 2025
Omdöme utan inbjudan
Svar från Dreams - Chester
Good afternoon Harry,
Thank you for your review,
I apologise if you were not aware of the terms and conditions of our Comfort Exchange Guarantee.
To look into this further I have requested further information via Trustpilot.
I look forward to hearing from you.
Kind Regards,
Wayne
Great service from
Great service from. Start to delivery. Staff very helpful at all times. Delivered on time Installed with care. Product good value and lived up to my expectations
13 juli 2025
Dreams do what they say and do it well
5 juli 2025
The sales lady was great
The sales lady was great. She took me through the whole process from working out the best firmness for me, then took my preferences into account and suggested some mattresses.
I never felt rushed or a nuisance.
5 juli 2025
Omdöme utan inbjudan
Very smooth and pleasant experience.
Very easy experience, total consideration towards my specific needs, as well as plenty of product choice. Very smooth experience.
6 juni 2025
Omdöme utan inbjudan
Great customer service
Great customer service! Product knowledge was excellent
24 maj 2025
Omdöme utan inbjudan
Helpful staff and delivery as scheduled.
5 maj 2025
Exceptional service
From the moment we walked in we were warmly greeted by Jane who offered us the sleepmatch machine to confirm the best mattress for us. She was very knowledgeable and professional. After her advice we chose a complete package and passed us on to James who was very pleasant and efficient. A cup of coffee went down well and we look forward to using our new bed. Thank you Jane and James. Our experience well exceeded our expectations.
28 april 2025
Omdöme utan inbjudan
Received a very personal service from Michele
Enjoyed using the sleep mattress to find out what was suitable for us. We tried several different types of mattress, majority very comfortable but hopefully we have narrowed it down to our perfect one.
25 april 2025
Omdöme utan inbjudan
5* service by Michelle at the Chester store
I had an excellent experience buying my first bed at the Greyhound retail park in Chester. I was served by Michelle, who couldn't have been more knowledgable or attentive. Her customer service was excellent and I didn't feel pressured in anyway. She genuinely cared that I found the right bed for me. Delivery was also excellent and on time.
16 april 2025
Omdöme utan inbjudan
Excellent as it’s just for me now and so comfortable
Excellent as it’s just for me now . So comfortable .The lady who helped me choose was really helpful and nice. So would definitely shop there again
18 april 2025
Helpful staff
The Young man who served us was helpful, polite and friendly The Delivery Crew were also polite and very helpful
18 april 2025
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