We came to just look at beds and left buying one! Our assistant Carole was amazing and very knowledgeable- we were very pleased with our choice and didn't feel pressured in any way.looking forward ton... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
all staff in shop were helpful and friendly. The lads who delivered and assembled the bed were particularly good:- friendly, quick, efficient, tidy, no scuffs on walls or furniture or mess left behind... Se mer
Excellent service from selecting a new tempur mattress in store to the delivery. Since the first night of sleeping on our new mattress we have slept better than we have in years. Highly recommend the... Se mer
Staff at your Chester site were professional and courteous and extremely knowledgeable. Bed arrived on time with the two delivery guys being efficient and polite collecting our old mattress. The mattr... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Greyhound Retail Park, CH1 4QG, Chester, Storbritannien
- 01244 383700
4,9
Utmärkt
294 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
New computer system prevented me from buying a bedside unit.
I wanted to buy a bedside unit but as it was in the sale I could not buy it on the day as it seems the new computer system would not allow it to be sold on that day.
The staff were very helpful and reserved the item and I went to the shop a few days later.
When I arrived the new computer system would still not allow me to purchase the unit.
Again the staff were very helpful, worked very hard and eventually I was able to pay for the unit although the new computer system would not give me a receipt.
Someone in control of the IT systems needs to get their act together as they are making very hard for the sales people and sales may suffer.
1 juli 2026
Omdöme utan inbjudan
Svar från Dreams - Chester
Hi Mike,
Thank you very much for taking the time to leave a review. Your feedback is greatly appreciated and is valuable to us.
I have requested some additional information from you via Trustpilot so that I can investigate the matter further. Once I receive this information, I will review the details and be in touch.
I look forward to speaking with you.
Regards,
Hassan
EXCITED FOR DELIVERY
We came to just look at beds and left buying one! Our assistant Carole was amazing and very knowledgeable- we were very pleased with our choice and didn't feel pressured in any way.looking forward tonour delivery now
29 juni 2026
Omdöme utan inbjudan
overall experience
all staff in shop were helpful and friendly. The lads who delivered and assembled the bed were particularly good:- friendly, quick, efficient, tidy, no scuffs on walls or furniture or mess left behind.
28 juni 2026
Excellent service and product
Excellent service from selecting a new tempur mattress in store to the delivery. Since the first night of sleeping on our new mattress we have slept better than we have in years. Highly recommend the mattress and the service from Dreams.
27 juni 2026
Excellent service from staff and quality products.
As soon as we entered the Dreams store in Chester the customer experience was first class. Graeme the store assistant was more than helpful. He explained everything so well as there is so much choice and I wanted to know all the details he was very patient. I noticed he had done something to his leg but that did not defer him from offering top class service and knowledge to me which you do not often get in stores these days, some store staff seem to know very little about what they are selling. It was an expensive purchase as I invested in a Tempur mattress for my son, however, Graeme gave me the confidence from start to finish of purchasing it. I had also had my 13 year old son with me who the other staff were excellent with. I also want to mention the delivery this was a very smooth process, from the excellent communication with the delivery times and the staff who delivered the mattress. I will definitely be returning to Dreams we have used them before, purchasing 3 beds and mattresses from the Wrexham store which is no longer there, Thank you.
21 juni 2026
Excellent mattress and service
Staff at your Chester site were professional and courteous and extremely knowledgeable. Bed arrived on time with the two delivery guys being efficient and polite collecting our old mattress. The mattress is super comfortable and the correct choice.
21 juni 2026
Great experience from shop to deliveryFirst class
Great advice from the shop
Got exactly what we wanted
Delivered on time and assembled by a very professional team
22 maj 2026
Knowledgeable and helpful team from…
Knowledgeable and helpful team from purchase to delivery.
15 maj 2026
The mattress is so comfortable were…
The mattress is so comfortable were having great nights sleep
1 maj 2026
Arrived on time swift delivery and…
Arrived on time swift delivery and removal of old furniture
17 april 2026
Buying a bed from DREAMS in CHESTER was fun.
Peter from Dreams in Chester was helpful, knew his products and gave me time to try several mattresses before I chose. He told me all about the features of my adjustable bed and helped me chose the model that was right for me. I was made to feel welcome and the atmosphere in the store was fun, with several members of staff joining in to make my experience in the store special.To top it all,I was given a coffee that was just right ( not too strong)
2 april 2026
Omdöme utan inbjudan
Dreams, Chester
From beginning to end, the service we received from the Chester store was excellent. In store, Gary was friendly, knowledgeable, and struck the perfect balance giving us clear, helpful guidance on the different mattress options without overwhelming us.
The delivery experience was just as impressive. Communication was excellent throughout, with updates on our delivery time and a courtesy call from the team when they were 15 minutes away. When they arrived, they were friendly, respectful, and took great care when bringing the mattress upstairs.
I wouldn’t hesitate to recommend Dreams, Chester.
28 mars 2026
Friendly professional staff.
Friendly professional staff.
Excellent communication and delivery service
Thank you
12 april 2026
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