Visited the store in Chester was greeted by Store assistant Michele, she listened when we explained what we were looking for and assisted to the very best of her ability. Hot drinks were offered duri... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My wife and i went to Dreams in Chester to look for a King size bed and Mattress. Gary one of the sales people showed us everything we asked to see and he was so friendly and knowledgeable about his... Se mer
Due to the bed we have, we were helped by Graham in the chester branch to help us with the type of mattress we would need, we decided on the tempura mattresses
Michelle was amazing at helping us find our perfect mattress!! So helpful and friendly. Also such reasonable pricing for good quality.
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Greyhound Retail Park, CH1 4QG, Chester, Storbritannien
- 01244 383700
4,9
Utmärkt
301 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Everything is greatup to now
Everything is greatup to now, we had a lovely man serve us his name is Graham he made us feel well at ease made us a cup of tea and didn't rush us at all, we tried quite a few matress and bought some pillows aswell and he found me my perfect one as I suffer with c o p d it was a lovely experience with his help
18 januari 2026
Very happy customer
As i have a disability I found them very helpful I would recommend them and am happy with the service Michelle was very knowledgable I would be happy to return if I needed anything in future
18 januari 2026
After putting up with a dip in my years…
After putting up with a dip in my years old mattress, I tested every mattress on the market, determined to invest in the most comfortable I could find! This Tempur mattress is like sleeping on a cloud! No more neck ache, no more back ache or twinges and stiffness in the mornings! I felt the difference within a few days plus I actually sleep right through the night now!! I also have the Tempur pillows, need I say more! It’s pricey, but worth every penny, the best investment I’ve made!
18 januari 2026
Fabulous staff in Chester branch
Fabulous staff in Chester branch, very helpful without feeling pressured.
Delivery perfect, provided updates. Definitely worth paying a little extra for assembly of the bed.
Quality of the bed (purchased at sale price) is honestly so good.
29 juni 2025
Kind Service
The man was very kind, even went out of his way to put it on the bed for us.
17 januari 2026
Great customer experience in Chester store!
We visited the store in Chester, Greyhound Park and had a really positive experience. What could have been a really overwhelming decision was made easy by using the in store technology to discover our perfect mattress. We had concerns about getting our new superking mattress up our loft stairs but the staff gave us options we hadn’t thought of and are in the end, extremely happy with. I’m writing this review on our in store experience only at this point as our mattress will be delivered in a couple of weeks. Gary and store manager James were both really helpful and knowledgeable. We didn’t feel any pressure and ended up making extra purchases (for things like pillows!) which we absolutely would not normally do! A reflection of our positive experience in store!
30 december 2025
Omdöme utan inbjudan
We used the sleep match machine in…
We used the sleep match machine in Dreams which narrowed down looking for our new mattress. Sales person was not pushy. Very knowledgeable and helpful.
26 december 2025
Omdöme utan inbjudan
Greg was a new staff member and helped…
Greg was a new staff member and helped us throughout. He was open and honest. The product was easy to buy. Thank you dreams
26 december 2025
Omdöme utan inbjudan
Really pleased with the new bed
Really pleased with the new bed. Very easy and simple to assemble. The bed looks very smart , actually it feels more comfortable when sleeping even though we transferred the mattress from the old bed frame. I can only conclude this bed has flat slats and the old one are curved is this making the difference
21 december 2025
Great sleep
Great sleep, incredibly comfortable electric bed! Recommended. Great service, very attentive. Love our new bed, only problem is we don’t want to get out of it!!
13 december 2025
Delivery was made at the agreed time
Delivery was made at the agreed time, delivery men were careful bringing in the new mattress and taking the old.
New mattress is comfortable with no issues...
13 december 2025
Hopkins Bed
From stepping into the showroom, to ordering, delivery and setting my bed up it has been a dream. Excellent survey from all staff. The hopkins bed is incredible. Wouldn’t hesitate to shop here again
6 december 2025
I was looked after by James the manager…
I was looked after by James the manager in Chester who went above and beyond to look after me. I couldn’t have asked for a better service from him and his colleague Michelle in Lincolnshire. If I could give 10 stars I would. AlI I can say is thank you.
29 november 2025
Omdöme utan inbjudan
Quick easy ordering and quick easy…
Quick easy ordering and quick easy delivery and assembly!
22 november 2025
Great customer service and product knowledge
We were met by Alfie who was very polite and clearly understood the products that were available to us.
Despite us changing our requirements several times Alfie understood us and was very polite and courteous at all times, whilst demonstrating a deep understanding of the products that Dreams had and he matched them to our needs.
We are very satisfied with how Alfie assisted us through the whole process and down to our final purchase.
1 november 2025
Omdöme utan inbjudan
Excellent
Excellent advice in store. Communication around delivery excellent. Delivery driver knowledgable and helpful.
17 oktober 2025
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