Great brand and excellent customer services. Receintly had an problem with mh motorcyle tble lift and trough great customer service my problem was resolved immediately and new parts send out. Cant a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased a endoscope inspection camera which is a great tool which works well with good clear picture. Had a small issue in that I could not fine the charging indicator light, sent an enquiry to tec... Se mer
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I had a Van Vault lockbox slider where the runners had started losing the ball bearings. Draper support (Gina) was very helpful getting a solution for me. Thanks again for your help.
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I was bought a set of metric T-bar Allen keys for Christmas in 2017. I snapped the 3mm off whilst working on my motorcycle recently. Having seen the lifetime guarantee online I contacted Draper direct... Se mer
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Företagsinformation
Skrivet av företaget
For over a century, Draper Tools has been providing customers with exceptional service and quality tools. Established in 1919, by Bert Draper, the company is still proudly family owned and run today. While Draper Tools has evolved and expanded, its dedication to product quality and customer service has remained a constant priority.
Covid-19 Update:
Skrivet av företaget
- We’re here to help
- As a family business, we’ve always taken seriously the health and safety of our staff, customers and stockists. In these turbulent times, this has never been more important to us. We are striving to do everything we can to continue delivering an excellent service, whilst adhering to all government guidelines.
- What we are doing
- We are working hard to adapt to the ever-changing situation. We have as many staff as possible working from home who are answering your calls and messages. We have a dedicated team working at our warehouse, observing strict hygiene and social distancing rules to ensure all orders are safely processed.
- What to expect
- Currently, we are fully operational, and you can expect to find a good supply of Draper products available via our stockists. However, please be aware that we are experiencing a much higher than normal rate of enquiries to our phone lines, our product support team and our social media channels. Our staff are remain firmly committed to providing you with excellent customer service, but due to the huge volume of enquiries, it may take us a little longer to respond to your message. Every enquiry will receive a response and we appreciate your patience and understanding at this difficult time.
- How to contact us:
- For all product enquiries: www.drapertools.com/product-support Product support helpline: +44 (0) 23 8049 4344 Find a Draper stockist: www.drapertools.com/stockist
Kontaktuppgifter
Hursley Road, SO53 1YF, Chandler's Ford, Storbritannien
- www.drapertools.com
4,6
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer service
I bought a product from Draper and needed some help with it so contacted their customer services who were excellent and sorted it out for me. Thank you very much to Fran and Pat who went the extra mile to help me 😀
6 mars 2025
Svar från Draper Tools
This is great to hear Jonathan, we will pass on your thanks to Fran and Pat. Thank you for the 5 stars!
Excellent service
Excellent service, no quibble lifetime warrantee, broken extension bar replaced within days. Thanks Rhys for sorting this out so quickly.
10 mars 2025
Omdöme utan inbjudan
Svar från Draper Tools
Good Morning Steve, Thank you for the 5 star review we will pass your thanks onto Rhys.
Rhys was very helpful…
Rhys from customer service was very helpful and patient, he most definitely deserves 5 stars. Thanks again for your help..
4 mars 2025
Omdöme utan inbjudan
Svar från Draper Tools
Good Morning Brian, thank you for the positive review and the 5 stars, we will pass on your thanks to Rhys.
Gina went above and beyond to help some…
Gina went above and beyond to help some out and also saved me a small fortune by finding me an odd part that is normally part of an entire assembly. Absolutely blew me away.
3 mars 2025
Svar från Draper Tools
Good Morning Mikey, thank you for the great review and the 5 stars
Great customer service
I was a "non-paying" customer, basically just needing some information about a tool they used to carry.
That was no problem for Gina, in Customer Service. She found the item in a 1983 catalog and sent me a picture of the catalog page.
I appreciate people that are willing to help even when there's nothing in it for them. Thank you Gina!
3 mars 2025
Svar från Draper Tools
Good Morning David, Thank you for the positive 5 star review, we will pass on your thanks.
Draper Expert - Excellent Built Quality / value
Owned various makes including snap-on but Draper Expert is a very high quality tool, works as it should feels good and does just as good a job as any other tool!!!
Been using Draper Expert for many years and not once broken a tool apart from a loose screw in a ratchet, which was repaired immediately without hessitation!
Excellent quality and build and well worth the money!
3 mars 2025
Svar från Draper Tools
Thanks for letting us know you are impressed with our expert range Jon.
Glad we could assist you with the ratchet issue.
Have a great week.
The service level was great and to the…
The service level was great and to the point. You were not a number but an individual customer. Very good indeed! Well done. Also the part I wanted was with me supwr quick.
28 februari 2025
Omdöme utan inbjudan
Svar från Draper Tools
Great to hear JIm
Thank you for the five stars and fab review.
Faulty Ratchet
Thank you Fran for dealing with my enquiry. Organised a replacement ratchet under warranty. I appreciate your help today!
25 februari 2025
Svar från Draper Tools
Good Morning Naimmul, Thank you for your positive review and the 5 stars, we will pass your thanks on to Fran.
Measuring value
I had been trying to get some specs for a certain item and could not physically obtain the dimensions and nobody was helpful enough to supply me with the correct info I needed. So, I decided to get hold of the company that markets the item and after some searching and effort was able to send an email, crudely explaining what I was looking for and within 24 hours the company responded with the item and the measurement per tape measure and sent me the picture displaying the info I needed. Well done to the company DRAPER and their customer service for being so sharp and on the ball. Definitely a company I will be relying on for tools in the future
24 februari 2025
Svar från Draper Tools
Good Morning Leslie,
Thank you for the fantastic review. We pride ourselves on giving a good customer experience. Glad to hear we could help. we will pass your thanks on to the team.
OUTSTANDING Customer Service
Outstanding, no quibble, service. I had a single tool (ratchet) from a multi tool set, that I contacted Draper about. Sorted in 5 minutes, and 5 days later had the replacement tool to continue delivering training with; Reiterate, OUTSTANDING Customer Service!
22 januari 2025
Svar från Draper Tools
Thank you Colin, for your positive review and the 5 stars.
Exchange of battery charge
I had an issue with the battery charger, so I contacted the customer service and it was exchanged no problem, in a very quick efficient way.
Would recommend Draper tools based on this issue
19 februari 2025
Svar från Draper Tools
Good Morning Nick, thank you for the 5 stars, we are pleased we could help with the issue.
Thanks a million Draper tools and a…
Thanks a million Draper tools and a special mention to Gina in customer support who sorted me out with a missing part for my draper generator!! Its is lovely to add a positive review/message for any company that goes above and beyond exceeding customer expectations. Your customer service staff and indeed your high quality products are a perfect match. thank you again. Darach
13 februari 2025
Omdöme utan inbjudan
Svar från Draper Tools
Thank you Darach, for the great review and the 5 stars, we will pass your thanks onto Gina.
Brilliant Customer Services!
I had clumsily lost a small but important part for my new workbench and Gina, in Customer Services, went out of her way to find a replacement. 5⭐ service without hesitation!
17 februari 2025
Svar från Draper Tools
Thank you Peter for the positive review and the 5 stars.
In this day and time it's unusual for…
In this day and time it's unusual for you to find a company that goes that extra extra mile to be helpful and gives you the best customer service, so easy to give Draper Tools 10/10 and remember to put them down to who to go to first 😀.
17 februari 2025
Svar från Draper Tools
Thank you Anthony, for your 5* review.
These guys went above and beyond to…
These guys went above and beyond to help me in a very difficult time. Much appreciated Fran particularly 🙂
17 februari 2025
Svar från Draper Tools
Thank you Winifred for the 5* review, we are always happy to help and glad to hear Fran went above and beyond for you.
Bunker roller box
Ordered a Bunker roller box after a few emails back and forth to Tim Blake who was incredibly helpful.
Very impressed with the box, delivery, packaging and service on the whole from Bunker/Draper. Definitely recommend.
7 februari 2025
Omdöme utan inbjudan
Svar från Draper Tools
This is great to hear Kenny. Thank you for the 5 stars.
We will pass on your thanks to Tim.
Independent Tool supplier via e bay
I purchased a Draper garden cutter from e bay via a tool supplier,when the packet opened a spring became detached, both e bay and the supplier would not assist me. I contacted the customer service department of Draper and there 2 members of staff assisted me with courtesy and professionalism, they sorted my concern out within 24 hours. As a Joiner I have used Draper Tools for many years and I will continue to do so an excellent product back up service and customer staff. Thank you Fran & Gina
5 februari 2025
Omdöme utan inbjudan
Svar från Draper Tools
Thank you for the fab review and the stars, we will pass your thanks onto Fran and Gina.
Amazing customer service
I had an issue with my tool. The customer service team arranged a replacement to be dispatched the next day. Amazing customer service.
7 februari 2025
Svar från Draper Tools
Thank you for the 5 stars and the great review Scott.
Draper responded positively to my…
Draper responded positively to my enquiry within a reasonable time frame
5 februari 2025
Svar från Draper Tools
That's great to hear John, Thank you for the 4 stars.
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