Draper Tools Omdömen 1 503

I made an enquiry to Draper Tools and it was dealt with promptly; giving me the information that I needed and also an addition of a link for further information.
I am very impressed with the speed of reply and the courtesy of the reply from Fran
Thank you Fran

Complements: Many! Speed of initial response to my email very good.
Understood the problem I had in my misplacing the strap.
Declined my offer of payment for the part and provided replacement via DHL without delay.
Appreciate the service. Faultless.
Christmas present now fully operational.

Got to say I had an issue with a faulty workbench ,and I was dealing with a very helpful customer service representative called Fran..
The issue was dealt with swiftly and professionally and was resolved with a replacement. Very pleaed

Dealt with Debbie when battery pack wasn't charging. Couldn't have been more helpful and replaced with a new one without any problem.

The young man who I spoked to was very helpful and polite .I will use this sight again.

I would like to say a big thank you to Rob and Gina for going above and beyond my expections.
The customer service was excellent and was a great example of going above and beyond the customers expectations.
Awesome guys, thank you so much.

I will definitely recommend Draper to whoever I can.

Well done guys.

DEBBIE SEEMED VERY PROFESSIONAL AND HELPFUL! SHE WENT OUT OF HER WAY TO SEMD A NEW REPLACEMENT SET OF DRILL DRIVERS AND WAS VERY EFFICIENT

Large Snow Shovel with FSC® Wooden Handle (94107)

A soon as the shovel hit a bit of ice under the snow the handle turned as the securing screw had insufficient plastic under the screw head to keep the handle in place. I thought I was buying quality at £25, but no!
Solution was to use a slightly larger screw with a steel washer under the head. Now holding but this should not have been necessary with more quality control and product testing.

Very prompt resolution to my quistion re mower manual from Fran in Customer services.

I contacted customer services to obtain details for a suitable engineer to complete MSSR inspections. They couldn't have been any more helpful than they were. It was a pleasant surprise

had a t15 torx wrench fail,
got intouch with Joe at draper and he sorted it with just an email proof of purchase and recieved my new t15 less than two weeks after my original email and this was during the christmas break.
fantastic customer service.

I brought a torch at the NEC car show in November and a couple of weeks later it stopped working. I emailed Draper and they got back to me the next day and said that they will send a replacement. Absolutely fantastic response receive the new torch or working fine thank you.

Considering Christmas got in the way I got a very prompt and complete answer to my query

Fantastic customer service. I had a small issue after losing a bolt, they were right on it and sent a replacement straight away.

Only used Draper strimmer a couple of times and plastic that holds the spool in place broke. Contacted Draper and was advised of the part I needed the buy. This was the wrong part. Subsequently told the broken section couldn’t be replaced, therefore strimmer is unusable.

Fran thought outside the box and took the trouble to come back to me.

Contacted Draper about a replacement part. I received a quick, very helpful response with the part number I needed and details of suppliers. Delighted with this service.

Great customer service on a recent issue. A pleasure dealing with Fran to get my item replaced.

Sent a query re spare part for a booster pump via the Draper web site. I included photos of the damaged part, and where it fitted on the pump. I was pleased to receive a reply well within their 1 working day target. This stated that the required part that I needed was no longer available, but that they had searched their spare parts list for a similar item, and would send me what they hoped would be suitable replacement. This duly arrived, free of charge and packaging, a few days later. Unfortunately, the part supplied proved not to be suitable. I've thought out a possible 'engineering workaround', but should this fail to work then and I have to replace the whole pump, then in view of the service I've received I'll certainly be happy to purchase another from Draper. Well done and thanks for your help, even tho' the problem wasn't sorted this time!

I was sent out a trolley jack via a third party and upon receiving it I noticed it was missing a vital component. Quick email stating the part was missing and the part was sent out. Very efficient and helpful!