Dolls Kill Omdömen 8 310

The best aspects of Dolls Kill are their wide variety of unique merchandise and their KILLER SALES. They also have a program called stash cash that is crazy cool. For a nominal fee you pay once yearly, you get a certain amount of stash cash on EVERY ORDER. It's basically free credit toward whatever future purchases you choose to use it on. It adds up QUICK. Use that on a sales item and pay very little. Also, free shipping for much less spent than other companies in this genre

Amazing customer service. I have lost a gift card that I got through online return about a year ago. I contacted customer service, not expecting much, beacuse I know if you loose or delete a gift card, there is a chance that you lost it for ever. But the representative was so kind and looked in to it and found my gift card and send it to me. They are amazing😊

Don’t purchase onward protection they ask you to file a police report for items never received. You get a hassle because of their delivery choice. Refund is a lot of red tape.

One of my dresses, my favourite out of my order, came with a wee hole in it. I was a bit disappointed and onward didn’t get back to me but dollskill sorted it in a couple days. The people I emailed back and forth with were lovely, helped me within the day, and have made me feel good buying from them again, Paige especially stood out for being so lovely. Will definitely be getting more from dollskill

i’ve been buying consistently from dollskill for many years now and honestly i’ve never really had an issue! i will say sometimes the quality control is not the greatest- ive had a few items arrive broken, but the customer service team has always been super helpful and provided refunds or store credit . recently i had a large order get lost in transit and there was a miscommunication between myself and the route protection company, and dollskill was able to sort it out for me and provide me with a full refund where route protection was trying to deny it. love this company and will continue to buy from here!

The service or customer service department of Dolls Kill is very terrible and inconsistent. I placed an order and the original delivery date was meant to be shipped in 2 days, tell me how it's Week 3 and I still haven't received any shipping notification or email from Dolls Kill regarding my recent order with them. This is also my first and last time making a purchase from this site. They do not have my form of contact phone number just to avoid the fact to speak to customers. This is a way to avoid customers query and ignore all emails so they can continue to do what they need to do in their own means and not customer satisfaction.

Amazing customer service and love their clothing. I had a faulty order and customer service dealt with it swiftly and really kindly. Highly recommended and a long standing customer of dollskill

Received an item that was damaged, customer service issued a credit right away for the item and made it right. Fast shipping! Would shop again.

Absolutely Awful Experience – Avoid at All Costs

I ordered my daughter a pair of shoes from Dolls Kill for her prom, thinking everything would go smoothly. The delivery date came and went—no package. When I tracked it, I found out that because I'm in the UK, I had to call the courier listed in my email. They informed me they never even received the parcel—it hadn't left Dolls Kill’s facility.

When I contacted Dolls Kill, I was told the package was "in a pickle" and had gotten lost. Their solution? That I should reorder the shoes, pay delivery again, plus an extra protection fee. With prom literally the next day, I asked for a refund and cancellation since the shoes wouldn't arrive in time. They refused.

After escalating the issue, a supervisor repeated the same nonsense—either reorder or accept a gift card. Neither was acceptable. Thankfully, I contacted my bank (Chase) and they were able to get me a full refund.

Bottom line: Dolls Kill has shockingly poor customer service, takes no responsibility for lost orders, and offers terrible resolutions. I’ll never shop here again and strongly advise others to stay away.

This is my first order from Dolls Kill, from order to UK delivery took eight days including weekends, so basically five days as I ordered on a Sunday, thats really not bad at all.

The item was a 'pre order' item, not sure they arent abusing the term to explain shipping delays but all the same, they processed my order the day after, so I have no real reason to think that other than negative reviews.

Tracking was good once Evri got the item, before that it was so,so and needed logging on to Dolls Kill website BUT to be fair, if anything significant happened, they emailed me anyway, so I didnt need to do this, I was just being paranoid due to negative reviews.

Thanks to the reviews (I should have checked prior to ordering) and the fact that the purchase was a bit of a drunken one, I had decided to cancel the order, the day after I ordered, here customer services were not good, the emails were originally answered by bots, which is ok, but tell the customer that! its obvious anyway so why hide it! A human does take over but by that point, my order was processed and they said they couldnt cancel it, even though it wasnt shipped.

Regretting my life choices and a significant amount of money out of pocket, I had no choice but to sit and wait, for at that point, who knows how long. I did ask customer services where the parcel was coming from (I suspected China) as I wanted a delivery estimate as the site doesnt give one, neither does the shipping email but Customer services refused to answer this basic and reasonable question? Silly really.

To my suprise, about three days in I started to get Evri tracking, here the order moved along very quickly and now I have just collected it, a pair of boots for my wife.

Now I have them, the packaging is very poor, only a plastic bag, the boots were in a shoe box, this was crushed to death, not great for a gift, the boots however were undamaged. There was no indication on the packaging what the origin country of the boots was (supposedly Illinois in the US). Oh, the delivery charge! Wow, it was horrendous £32 for shipping in a plastic bag, perhaps a customs charge was in this but the website doesnt say, like they are desperate for you not to know where they are!

The boots themselves are exactly as pictured, no flaws or damage but they smell of chemicals in the way that makes you wonder if they are carcinogenic, high street shoes smell a little like this but these were positively toxic and remind me of back alley Chinese sweat shops.

The quality of the boots is good enough, they look moulded rather than sewn, probably are made of cheap plastics, no leather here, they are definitely not worth the money I stupidly paid BUT Dolls Kill have done nothing wrong here, they only sent what I bought at the price I bought it.

Overall, the customer services was patchy, delivery from who knows where was excellent, Boots were not worth half what I paid but thats on me and I would say as long as you research what you are buying more than I did, Dolls Kill are a genuine online retailer who do deliver, albeit in a very evasive, opaque way that doesnt build trust, so maybe dont be put off by the bad reviews, maybe.

This has been the absolute worst online ordering experience ever.

First they don't attempt to fulfill my order for a whole month, and not until I proactively contacted them. By that stage they had run out of half the items and are now just letting my order sit there and not sending it when I specifically asked them multiple times via email to send it express shipping to ensure I receive it on time. They literally ignored my numerous emails asking for express shipping.

I need these items for Burning Man and now will have to scramble to find fits from elsewhere with only a couple weeks to go! Beyond frustrated 😡

I placed a preorder and had to wait over a month, when time came for the preorder to ship, it then was delayed another month. all the other items I ordered were in stock ready to be shipped however and this one item was delaying my entire package which was super frustrating. Thankfully Dolls Kill team was there to help and escalated my situation to superviser Paige! Paige was able to make it to were i didn't have to wait any longer for my items that were already in stock and was able to get them out to me immediately without me having to cancel my entire order. Im so thankful they were able to work with me and very happy to be receiving most of my items -1 since its still not available to ship. A huge thank you to Paige taking great care of me and making me feel like a valued customer. Paige deserves a raise! <3

I ordered a top from this company for the first time and was very impressed with the quality. Looks exactly like the photos and fits perfectly - the shipping was also really quick to the UK! Would definitely shop here again :)

I have money taken out of my account by Dolls Kill. I have not ever ordered anything from them and as far as I am aware not even visited their site scam!!

Paige and Oliver from the Dolls Kill CS Squad are always on it. Oliver has assisted me two years in a row now. They are quick to respond, kind, and there is always a resolution. Thanks you guys! I love the costumes, it is the only time of year I shop here but every year I go all out. <3

Hallo,
ich war jetzt einige Jahre Kunde bei DollKill und habe Höhen und Tiefen erlebt.
Diesmal wird es wohl die letzte Bestellung gewesen sein:
Habe am 22.Mai. 5 Artikel bestellt und einige waren sog. Pre-orders mit 16-30 Tagen Shipping Delay.
Nach 2 Monaten die Nachricht, dass nur ein Kleidungsstück lieferbar ist mit voller Berechnung der Portokosten. Auf Beschwerde wurde mitgeteilt, dass die Bestellung schon so lange zurück liegt und die Portokosten deshalb nicht geändert werden können.
FAKT: Kleid 19,90 inkl. Porto fast 60 EURO = Diesmal war es das letzte Mal

I ordered mid June, it’s the end of July and they still haven’t posted it out. When I ordered the expect postage date was 26-30 June. Their customer service takes weeks to reply and they just keep being like “sorry our warehouse is a mess we’ll send it asap” and not sending it. I will never be a customer of dolls kill again they are a total joke of a company. I also spent well over £100 and they do not give a hoot. I’m so angry

Once customer service (finally) reached me (all good, I'm European, things take time) it was one of the nicest interactions I've had with customer service, Shoutout to Paige (if she was a bot, I'm impressed).

Paige from customer service is an absolute ICON. She is always super helpful and super sweet.
I’m had a small mess up with my order and she fix it super quick
10/10 she is amazing and I love dolls kill with all my heart

Really disappointed with delivery and customer service. My mother ordered several items for my daughter’s birthday, they initially said they would arrive between 5/31-6/7, so at the latest a day before my daughters birthday. Then, on 6/7 she got a message saying they would arrive 7/1. When they still hadn’t arrived on a few days later we reached out again and they now said that they were on preorder but that they had some of the items and would we like those. Essentially we told them, obviously we would like those, and it is now 7/21 and STILL NOTHING. Contacted them about a week ago to follow up once again and haven’t heard back. I was unaware of all the additional controversy surrounding them but needless to say, terrible communication and customer service, my mom feels like she’s being ripped of for a couple hundred bucks and my daughter is pretty disappointed at this point as the summer is almost over. Will not be using again or recommending. I have never written any kind of review before but it has been that exceptionally awful.