Dogsnug Omdömen 104

Great product and great service

Poor quality for price and has to chase customer service repeatedly for refund. Very frustrating- would not recommend sadly.

This is the 2nd dogsnug I’ve ordered. My miniature daxi loves them. Life savers !! X

This is my second order from Dogsnug and both times their customer service has been amazing. My first order last year was for a night and rain fleece for my newly adopted Romanian rescue dog. I was struggling to find something for winter that would fit her shape. Ordered after an email conversation to clarify what would be the best size for her and I couldn’t have been happier. Fast forward after a growth spurt I needed to order more this year. I emailed Ana as the forest green colour was sold out in the size I wanted or didn’t have a harness hole. However Ana checked backstock and lucky for me found some and added them to the website. She let me know that they where added straight away and I was able to snap one up. Thank you for going up over and beyond and looking after your returning customers. The products are made fantastically well and you can tell that each handmade product is made with love. Well done and I’m looking forward to new colours being added.

Lovely products from Dogsnug. I have two of their fleece coats for my Dachshund and the boucle jumper has just arrived. It’s very soft and cosy, and the size 15” small fits her perfectly Can’t wait for my little Doxie to wear it.

Fast delivery. My carrier came in a handy tote bag which is a bonus. Product seems well made. My dachshund was a bit wary and didnt want to go in the bag to start with but once in he didnt want to come out

My princess absolutely loves her fluffy bag so I wanted a cooler one for summer!
She finds it so comfortable she actually falls asleep in her bag when at restaurants. Great customer service answering my queries and her summer bag arrived the next day! She now has a bag for every season.

Perfect for carrying my young pup! Not sure how long it will last though depending on how quickly he grows. He is a Cavapoo.

I’m so happy with my new puppy carrier and so is little Nellie! It’s perfect for our long walks with her older brother Norman. It’s so cosy and comfortable with plenty of room for growth. There’s a handy little pocket too for phone and keys! It’s good idea having an adjustable strap makes a difference too if there are two of you using it and you’re different heights!

Bag arrived quickly and is ideal for our Dachshund puppy.
Well made and good padded strap, much more sturdy than the other sling we had for him.

Please be aware this company has no after sales service its non existent. I placed my order for a puppy carrier but decided to exchange for next size as would get better use when dog had grown . The replacement was fur and not velour as was the previous carrier . I did ask for this size in the velour option but was told the could not source the fabric .This process took weeks as they don't respond quickly.didn't use the carrier as it's been too warm and noticed they were selling a breathable fabric and asked if I could exchange , I returned the carrier to exchange a second time and was not contacted regarding my exchange. I rang the shop and was advised I would have to wait . I asked if the person on the phone could pass on a message to online sales team and she refused very unhelpful. Later that day I was advised by email that the returned item could not be exchanged as it had been used and the labels were removed . I had not used the carrier so I can only assume I had been sent out a used carrier with no tags however it didn't looked used on the outside and I know I hadn't used it because my puppy was only 16 weeks old weighing 1kg and the carrier would of been too big . I stated this to the company but they have not responded they know have my money and the carrier.

Would strongly recommend reading the reviews of Dogsnug on google reviews before purchasing - takes one second to realise the nature of the company and how they try to make their money through exploiting paying customers! They just don’t reply, or they reply and refuse to issue a refund when something is their fault.

I recently purchased a dog carrier bag from Dogsnug for £115 and my experience has been incredibly upsetting. The product itself is of poor quality. While it might look decent for short-term use, it fails miserably if you're looking for a practical, supportive bag for your dog. I tried the bag for just 5 minutes with my dog, and it was immediately clear it wasn’t suitable.

When I reached out to Dogsnug for a refund, the response was nothing short of shocking. They flat-out refused, and offered me a partial refund of £70 in store credit as an alternative, claiming the bag was in "terrible condition"—the worst they’d ever seen. This was absurd since it had only been used for 5 minutes! Their claims were clearly exaggerated, and it would have taken just a second to lint roll the bag if there had been an issue. I had nothing to hide and didn't expect this level of pettiness.

To make matters worse, they refused my return because I didn’t send back the ‘canvas packaging’ as this costs them a lot of money supposedly - something I don’t even recall receiving and certainly didn’t request.

Despite my repeated attempts to reason with them and request a phone call, I never received any response other than spiteful emails. Their so-called customer service is just a front for the owner, and they clearly have no interest in resolving issues or treating customers fairly. I explained I am also a small dog company owner and that I wanted to resolve this amicably (hence my several pleas for a call in order to experience some sort of level of humanity) without leaving a negative review, and the owner responded basically to threaten to embarrass me with what they will respond - in leaving this review I say for them to bring it on, I have nothing to hide.

What made the situation worse was the complete lack of communication. Weeks would go by without a reply, leaving me in the dark. I had to start setting deadlines of around 3 working days just to get a response, and even then, they would simply ignore them. The level of customer service was non-existent. They had both my money and the bag for almost a month in the end. I’m sure they were hoping I would go away. I managed to get them to post me back the bag in the end.

I wish I had taken a picture of the bag I received back which was in the allegedly filthy condition I returned it to them in, as it was a comical moment after spending so long attempting to reason with them. No fur was even visible to the naked eye.

Dogsnug is an unethical and immoral company with terrible customer service. They show no willingness to address concerns, issue refunds, or communicate professionally. I would strongly recommend avoiding them at all costs. Spend your money elsewhere.

My miniature dachshund has IVDD and has just undergone back surgery to assist with his recovery we purchased a dogsnug carrier costing £140 on 15th April 2024. We contacted Dogsnug on 17th May as the stitching on the carrier had started to come undone they asked us to send photos which we did immediately. Because of our dachshund’s IVDD we cannot be without the carrier at the current time, so rather than send a replacement and ask us to return the one we had they offered £10 towards a repair this will not even cover the cost of my car parking to drop off and collect the carrier. They also suggested I repair it myself!!!!!!!! I have since left messages on three separate occasions requesting that the owner contacts me I have not received the courtesy of a reply. I wish I had read some of the other reviews on this website and Trustpilot this is a very expensive product and in my opinion not worth the money and to make matters worse the customer service is extremely poor and the owner clearly fails to take any responsibility.
I recommend all potential customers of this product steer clear and I will make sure I notify my dachshund Facebook and WhatsApp groups to avoid at all cost,

Super Product!

Purchased the Dachshund Dog Carrier and it’s absolutely brilliant. Really well made. Went with the sturdy base and our puppy loves it. He’s rather small, but will grow into it. Olive colour is lovely. Thanks Dogsnug!

The coat didn’t live up to the photos

Really awful customer service. Placed two orders, both products were faulty and of poor quality. No response to emails regarding the faulty items and I had to pay to return them! Will never order again and would advise others against it too!

Wish I had read reviews before purchasing .
They sent the wrong item and I returned it and over 30 days later I am still waiting on a refund of £45.00 .
No reply to any emails no contact at all.
Theft from a customer. Despicable .
I think it’s a U.K. address but product is being sent from china .

To add
Regarding your reply ..

I have receive NO refund from you .
So not only are you a thief your a liar as
I never returned it with evri it was with Royal Mail
I emailed you to advise it would be returned just as I emailed you to please send the correct size in the first place and got no reply ..
very convenient that you only received the email after the reviews .. it was always from the same email . So I did contact you directly .. there is no phone number for your business? I contacted you via instagram and got a standard auto reply
I emailed you several times .
You have numerous bad reviews . From people purchasing 3 coats and never receiving them or a refund .

Im so disappointed in this service. I ordered two dog fleeces which were significantly delayed in dispatch. Communication was very poor throughout. I requested someone call me numerous times and no one did. I even reached out directly to the shop as no one was responding to my emails.

I have since returned the items (well before Christmas) and have still not received my refund! I have chased with emails but have received no response.

Honestly, very poor service and I will not be recommending this company to anyone.

I paid up front for 3 coats with Dogsnug. I was told delivery would be up to 2 weeks but normally sooner. 2 weeks past and I rang to check on delivery, I was told my order was sent to Nottingham even though I live in London!
Mistakes happen so I wasn't too worried as I was promised I would have my coats in a few days as they would be sent on from Nottingham. The owner said she would keep an eye on the tracking of the parcel. Another week past and still no parcel, I sent two further e.mails which were ignored. I finally got to speak to the owner today, I was told I was being unreasonable to expect the coats in time as other companies take up to 6 weeks to deliver even though her terms are delivery in two weeks. She refused to accept any responsibility for failing to deliver my items and she refuses to refund me. She still won't tell me when my coats will arrive or if a refund will be made. It will be 30 days this week since the order was placed. I have given this retailer every chance to put this right, I am so disappointed by her appalling attitude.