Avoid this company at all costs. I bought a pet carrier because it claims to take the weight off your shoulders, but with my 7.5kg dog, it did the exact opposite and caused severe shoulder strain. The... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely fantastic carrier and perfect for my standard dachshund. Always struggled to find a carrier for him as he such a long boy but the XL is absolutely perfect and makes carrying him such a bree... Se mer
My Cavalier loves his Dogsnug. A great accessory to take along when it gets super busy in town or for a bus ride. Also the customer service is super friendly and efficient. Thanks to all the team for... Se mer
Excellent miniature dachshund carrier with long comfortable bottom for long body snd spine. Easy to carry and comfortable for dog. She loves going in it. Ideal for long walks or travelling on public t... Se mer
Företagsinformation
Skrivet av företaget
We’re Dogsnug — an independent dog brand based in Stoke Newington, London. We design and make carriers, harnesses, and jumpers in our workshop, creating thoughtful, good-looking gear that works beautifully for dogs and their people. Trusted by thousands of dog owners, Dogsnug creates comfortable, stylish, and long-lasting gear for dogs. Dogsnug began over 10 years ago, when we struggled to find kit that truly worked for our own whippet dog Kai. Too often, the choice was either practical but unattractive, or stylish but not built to last. So we set out to make products that do both — combining comfort, durability, and a modern look you’ll feel good about using. Since then, we’ve worked with thousands of customers, both online and in our Stoke Newington shop, to refine and perfect our designs. Every product is informed by real dogs, from dachshunds needing back support to whippets who hate the cold. We obsess over details like adjustable straps, water-repellent fabrics, and breed-specific fits, so daily walks, train rides, and adventures are easier and more enjoyable for everyone. We’re proud to stay independent and keep all our design and production in East London. At Dogsnug, our mission is simple: to keep your dog comfortable, safe, and stylish on every outing — while giving you gear you can trust to last.
Kontaktuppgifter
54 Stoke Newington Church Street, N16 0NB, London, Storbritannien
- 07723679921
- info@dogsnug.com
- www.dogsnug.com
4,4
Utmärkt
104 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 10 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Highly recommended DogSnug
This is my third purchase from DogSnug. The products are really good quality and the fleeces are just perfect for my little dachshund.
Customer service is also excellent, they quickly sent a replacement for an item that was sent in error. Would highly recommend
3 november 2025
Did get the bag today thank you
Did get the bag today thank you! Thank you for sending bag to my new address. Bag is amazing, warm, sturdy and my chihuahua loves it!
8 november 2025
Omdöme utan inbjudan
I love the size and material
I love the size and material. The harness seems very flimsy and the drawstring poor quality considering how much it cost. I have only used it once for a short distance and was happy with it. We are going on a holiday soon so will be using it over long walks. He used it as a bed in the pub!
31 oktober 2025
Expensive for a small bit of fabric…
Expensive for a small bit of fabric that you have to pull on, also the back rises when the dog is walking.
29 oktober 2025
Not great
Beautifully made dog jackets & lovely colours .
No mention of measuring with a harness on if you require harness holes so you can clip the lead on so both mine were way too tight ~ I genuinely didn't think of doing that . I measured both correctly but the one for my smaller dog was too short along get back . The legs are too tight & will not bend my dog's paws to get them in the arm holes , no one should . Too snug ironically & over priced. I have donated the two I bought to a dog rescue. Disappointed
27 oktober 2025
Svar från Dogsnug
I’m sorry to hear the jumpers didn’t work out for your dogs. You’re right — we don’t currently mention measuring with a harness on. It’s a tricky one to standardise, as some harnesses sit flat while others are more built up, but it’s great feedback and we’ll start advising customers to measure their dogs while wearing a harness if they’re choosing the harness-hole option.
Our jumpers are designed to sit close for warmth and comfort, but they should never feel restrictive. If the fit felt too tight, we’d have been very happy to help find the right size — we’re always here for that.
Thank you so much for taking the time to write a review.
These fit very well
These fit very well, covering the whole back, high neck, chest and tummy, so, all cosy and dry. Good length with great reflective strip. Washes and dries quickly. I bought 3 to change often.
20 oktober 2025
Svar från Dogsnug
Thanks so much for taking the time to review us.
We’re thrilled to hear the fit’s spot on and that your pup’s staying warm, dry, and visible. Three jumpers on rotation — that’s some clever thinking!
Dog carrier return
Hi unfortunately the dog carrier was not suitable for our dog therefore we requested a refund. I could see nothing wrong with the quality of the product and it may well be suitable for other dogs. I look forward to a reply re the return process.I note that indy original review i only gave one star. My mistake that I didn't click on the star rating . Happy to give it a 5 stars.my only observation is that we sent a message to your inbox but didn't receive a reply as to the procedure . Other than that all OK.
27 oktober 2025
Svar från Dogsnug
Thank you so much for updating your review — we really appreciate it!
We did reply to your original message at the time, but I just checked and looks like the email bounced back as undeliverable. We’ve just sent another message to make sure you have all the details — if it doesn’t come through, please do get in touch by emailing: customercare@dogsnug.com, and not through the contact form, in case the contact form is not working properly.
We’re really glad you were happy with the quality and so grateful for the five stars — it means a lot!
Great service perfect fit
22 oktober 2025
Svar från Dogsnug
So glad to hear it — thank you! We work hard to get the fit just right, so it means a lot to know it’s spot on for your pup.
My pup took to it straight away
My pup took to it straight away.
He was comfy and stayed put. Good when taking places where busy or service stations , even took his to hospital app in it!
20 oktober 2025
Svar från Dogsnug
That’s wonderful to hear — sounds like he’s made himself right at home in it! We love knowing it’s helping you both get around comfortably, even on those busier outings (and wow, a hospital appointment — what a good boy!)
Mr Pickles mini Dachhund
Mr Pickles my mini wire haired Dachshund loves dogsnug coats me has six, small long fits him perfectly.
20 oktober 2025
Svar från Dogsnug
Six Dogsnugs! Mr Pickles clearly knows what he likes — a dachshund with taste. We’re so happy the Small Long fits him perfectly (our favourite words). Give that stylish little gent a pat from all of us.
I ordered the incorrect size so…
I ordered the incorrect size so actually had two in order at the same time
I called customer service and left a message asking them to call me back- they did and rectified the order as well as refunding immediately
Very friendly and helpful
Live the bag just as described
8 oktober 2025
Svar från Dogsnug
Thank you so much for sharing this! I’m really glad we could sort it quickly for you — and that you love the bag 💛
Thank you so much for taking the time to review us, it means the world to us :)
Svar från Dogsnug
Aww, thank you! 🎄 Norman’s going to be the star of every Christmas market — guaranteed to outshine the mulled wine and mince pies. Do send us some pictures of Norman looking all snug and festive in his carrier! And thank you so much for taking the time to review us, we appreciate you!
Great lead and collar for seaside dogs
Great lead and collar - living by the sea most leads rust and have to be chucked. These ones with decent fittings survive well and the colours are great
6 oktober 2025
Svar från Dogsnug
Thank you ! We’re so glad to hear they’re holding up against seaside life — salt and sand can be brutal on fittings! We chose solid brass hardware for durability, so it’s great to know they’re doing their job (and looking good while at it) :) Thank you so much for taking the time to review us, we appreciate you!
My dachshund loves her bag
Love this. Helpful and super quick delivery. My dax needed to stay off her leg for a week and she’s so comfy and much more settled in this bag that we now use it for regular outings to coffee shops etc. got x-long and x-sturdy as she’s a standard and super happy.
2 oktober 2025
Svar från Dogsnug
Thank you so much for your lovely review! We’re so glad to hear she’s comfy and settled — that’s exactly what we hoped the Air Carrier would do! Hope she’s fully back on her feet now, and we love that she’s able to join you for coffee dates in style ☕
Fast solutions
Fast delivery and quick to find an alternative when necessary. How ghost quality products.
6 oktober 2025
Svar från Dogsnug
Thank you so much! We’re so glad everything got to you quickly and that we could help with an alternative when needed. We put a lot of care into making sure both our products and service are up to scratch — so it’s lovely to hear it’s appreciated.
(And we think you meant “good quality” — but if our gear is also ghost-quality now, we’ll take it 👻 ,it is halloween season after all 😉)
Must have for small dog owners
such a great product, very well made and comfortable for both the pup and me. Sits well over the shoulder and weight is distributed well. The handy side pocket and internal clip are useful additions. Would highly recommend.
26 september 2025
Svar från Dogsnug
Thank you so much — what a lovely review! We’re so happy to hear the carrier’s been comfortable for both of you (that’s the holy grail, really). And a big thank you for noticing the details like the side pocket and internal clip — we put those in to make life just that bit easier.
Thanks again for the recommendation — it means the world coming from a fellow dog person!
Good bag shame about the clip
The bag is brilliant for our year old miniature Dachshund,he loves it and it makes it easy to carry him when he gets tired on a long walk, I would have given 5 stars if the carabiner clip that attaches him to the bag hadn't failed after the first use
7 oktober 2025
Svar från Dogsnug
Thank you so much for the kind words about the bag — we're thrilled your little dachshund is loving it and that it's helping on those long walks!
I'm really sorry to hear the carabiner clip failed — that’s absolutely not the experience we want anyone to have. It’s not something we see often, and we’d love the chance to put it right. Please drop us a quick message and we’ll get a replacement sorted for you.
We appreciate the honest feedback — it helps us keep improving. And thank you again for trusting us with your little one’s comfort!
Svar från Dogsnug
Thank you! So glad to hear the fit was spot on — and we hope your pup is loving their stylish new look (and staying dry, of course).
This is the second time I’ve ordered…
This is the second time I’ve ordered from dogsnug! Love the water proof fleece, perfect fit for my standard dachshund. Also great price and delivered on time. I highly recommend to anyone!
26 september 2025
Svar från Dogsnug
Thank you so much — we love hearing from returning customers, especially when their dachshund is living their best, snug life! So glad the waterproof fleece is doing the job (and looking fab doing it).
We really appreciate the recommendation — and the kind words about fit, price, and delivery are the cherry on top. Give your sausage a cuddle from us!
Absolutely lovely fleece for my…
Absolutely lovely fleece for my Dachshund and a great fit, arrived quickly too
27 september 2025
Svar från Dogsnug
Thank you! We’re so glad the fleece fits your dachshund beautifully — and that it got to you quickly too. Hope they’re staying warm, dry, and very stylish out there 🐾
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.