RS Components Denmark Omdömen 

Faulty goods returned by First class mail on Tuesday 11th September 2018 as requested for refund.
NO MONEY returned to my credit card on 15th September check.
I had 2 lots of the same goods,both were US,will NOT use this firm again.

I ordered an add on product and it said it will be delivered within 3 business days but I wait almost a weeks ago and now still waiting. I call them everyday for parcel tracking they said will get back to me after checking but they never reply me, such a poor service .

I ordered £250 worth of stainless steel (A4) nuts, bolts, studding and a few drill bits. They all came the next day. Threaded rods could have been packaged more securely as they had come out of the packaging. Had a query about the pitch of the M10 studding. RS took 6 days to reply. They seem pretty good to me and I will use them again.

1 mois après la commande et le débit de ma CB, toujours pas de livraison . Sur espace client le produit est censé être expédié avec numéro de transport TNT mais dans le détail on voit qu il est toujours chez l expéditeur. 3 réclamations sur le site mais aucun retour de la part du service client. C est lamentable.

Nice to see RS now deal with individuals, in the past they were focused on servicing businesses.

They have a truly vast range of products. In recent years, Maplin (RIP) had started selling some subpar components so you had to be careful at the cheap end. Fortunately, RS do not appear to have followed them here.

I've only ordered a few odd things from them recently like capacitors and four core cable. I was pondering a trip to a nearby trade counter but I knew their fast delivery would both beat me to it and be a more efficient use of my time.

Do not use this company!! They on sell your per-ordered goods!!
I ordered a small quantity of 680uF 25V capacitors, which had to be sourced from overseas.
The company took months to notify me of their arrival at their warehouse, which puzzled me as I'd paid for courier delivery.
I rang their customer service line and gave them very clear simple instructions as to delivery to my home address - as I'd be home during business hours. (drop off)
Their delivery company (Couriers First) didn't bother trying and left their unattended slips in my letterbox, this happened on two occasions.
Frustrated, I rang their customer service line asking about my goods and to my surprise THEY SOLD MY PARTS TO ANOTHER CUSTOMER!!!
I asked for immediate refund as I couldn't deal with these people again.
Very unprofessional and i don't recommend to anyone.

Worst experience, I ordered a product from their website and it said it will be delivered within 3 business days. 5 days later I call them up and ask about my order and they tell me it's out of stock actually and it won't be delivered until a month later. No email, nothing to inform me about this...I had to call them up to find out.

Despite the negative reviews I can only comment on my experience as a new customer.

Ordered two A27 12v batteries for garage door remotes at 19.00 hrs Wednesday and they have been delivered at 10.00 hrs Thursday.

The price was slightly more than some eBay companies but for this level of service I am more than happy.

Excellent service and wide range of stock.

As a non-account holder DIY'er, ordered a single item (PIR motion sensor) late afternoon, before the 8.30pm cut off for next day delivery. Delivery included in price. Item in stock, tracked delivery (quickly helped by online chat), arrived mid pm following day. Cannot fault.

Ho ordinato da Rs fidandomi delle promesse di celerità di consegna ed efficienza nella gestione dell'ordine. Già in fase di completamento dell'ordine ho rivisto le mie convinzioni: volevo pagare l'ordine con carta di credito ma non è stato possibile per un errore del sito. Ho dovuto chiamare l'assistenza il giorno seguente ed effettuare un bonifico per risolvere il problema. Parte dell'ordine è arrivata 2 giorni dopo, ma la restante parte no. E' iniziato così il mio calvario di chiamate all'assistenza (il tracking dell'ordine sul sito era errato), dove ogni volta mi veniva raccontata una storia diversa:
-il suo pacco è in mano al corriere e arriverà a breve,
-c'è stato un alluvione in Francia e il suo pacco è perso, dobbiamo verificare la richiamiamo subito (non mi hanno mai richiamato...)
- vedrà che domani le arriverà tutto con corriere DHL (ma il sito riporta che il corriere è Bartolini)...
Dopo circa 14 giorni di chiamate infruttuose, in cui mi passano qualunque reparto e non mi danno mai nessuna certezza, chiedo tristemente il rimborso della parte d'ordine mancante. Ho dovuto fare altre 2 chiamate per avere una nota di credito. A più di 2 mesi e mezzo da questo pasticcio non mi hanno ancora restituito i soldi, nonostante solleciti fatti via mail, a cui non si degnano neanche di rispondermi.
Secondo me un'azienda SERIA dovrebbe:
1-avere un sito senza bachi nei pagamenti e nel tracking dell'ordine
2-dare assistenza al cliente in caso di problemi, tenendolo aggiornato sullo stato dell'ordine
3-preparare un invio sostitutivo della merce, nel caso in cui il problema sia imputabile al corriere, cercando di evitare ulteriori ritardi al cliente
4-restituire celermente i soldi pagati per della merce mai consegnata ma pagata in anticipo mesi prima
5-dare un servizio serio di assistenza amministrativa, anzichè un muro di gomma.

We have used RS for over 20 years but we haven't used them for a while - we got fed up with several aspects of the company's service. Today I placed an order and was pleased to find that the actual ordering worked well and I was able to place it as a guest without all the trouble of creating an account and yet another password. So far so good. Then it all went pear-shaped. I got an email confirming the order but no invoice and no way to request one so far as I could see. Our rules here are that invoices must be filed the same day orders are placed so we keep on top of cash flow. So I clicked on the only available link to my order, hoping to get my invoice there. Still no invoice and what is worse is that the linked page states "No orders matched your search criteria". So I am left with no invoice and, so far as their website is concerned, no order. I hope the stuff does arrive tomorrow otherwise I will be even unhappier than I am at the moment. Come on RS, this is very basic online commerce stuff and you are a big company - the small guys get it right, why can't you?

RS need to make it clear from the start that you will charge a massive 25% of the purchase price for products returned, ordered in error. This is even the case when you drive over 100 miles (each way) to return the product. The charge was omitted only if I was to spend more with them. I did this but the correct product was much dearer than from my other suppliers. I thought RS were a reputable brand, but I think many improvements are required before I buy from them again! With most of their products available from the likes of Amazon and mostly cheaper, you would expect them to have their customer service nailed?

An excellent company that I deal with regularly. When I started my career in electronic engineering, over fifty years ago, they were called Radiospares. The joke was that manufacturers had three bins at the end of the quality screening on their production line: pass, fail and Radiospares.
How things have changed. For several decades now, RS has been one of the most efficient, reliable suppliers of an amazingly wide range of electroncis, electrical and related hardware. I think of them as the Amazon of electronics.
Their web site is easy to navigate and their stock levels for most items are usually very good. I can order stuff quite late in the day and it is delivered the following morning. Their pricing is fine, especially when you remember that delivery is "free". What more could you ask for?
I recently forgot to update my credit card details after I had a new card issued. They rejected my order by email but gave a contact number. I phoned the number, got through straight away to someone who could help me, gave him the order details and my new credit card. My order was immediately reactivated and I received the goods the next day.
Hooray for RS!

Jeg bestilte et specielt envejs-leje mandag kl. 13.15 via web-siden.
Tirsdag kl. 10.45 kom lejet med pakketrans.
Korrekt vare, god pris og hurtig og præcis levering.. sådan !
Jeg er fuldt ud tilfreds med virksomheden som det er første gang jeg stiftede bekendtskab med. Tilmed blev pengene først trukket fra min konto EFTER leveringen. Intet at udsætte herfra.. tak RS. 👌👍

Commande débité sur mon compte banquaire.
Pas d'accusé de commande par mail.
Pas de livraison.
Service client incompétent qui ne fait pas son travail avec sérieux.
"Si je n'ai pas de mail récapitulatif, c'est que je n'ai pas de commande en cours et qu'aucun prélèvement n'a été effectué".
Des boulets à l'heure d'internet !

The website says next day.... the order arrived 4 days later! I complained and was told that I should have called the order through for guaranteed because the website is unreliable! NEVER TO BE USED AGAIN - one very unhappy customer

Jeg har læst de mange anmeldelser fra kunder, som har haft uheldige oplevelser. Jeg var faktisk i tvivl, om jeg ville handle hos RS Components. Men jeg må indrømme, at jeg har oplevet en utrolig service. Udover, at jeg personligt f*ckede op i bestillingen og lagde den samme ordre to gange.

Jeg bestilte søndag, og på begge varer stod der, at de ville blive leveret tirsdag. Til min skræk opdagede jeg, at den ene vare - et kugleleje, som jeg VIRKELIG havde brug for - blev sendt fra England. Ud fra andres anmeldelser her på siden antog jeg, at varen ville komme alt alt for sent. Men nej, den blev leveret af DHL tidligt tirsdag morgen, det samme gjorde den anden vare, som kom med Postnord (hvilke i sig selv er imponerende, da Postnord ofte lover mere, end de kan holde.)

Min eneste anke er, at jeg bestilte sent fredag, og ikke modtog en ordrebekræftelse med det samme. Da den ikke var kommet søndag, og jeg virkelig havde brug for varerne, lagde jeg endnu en bestilling, og fik en ordrebekræftelse et sekund efter. Mandag formiddag modtog jeg ordrebekræftelsen fra den første ordre, som RS-component hjalp med at få slettet.

Så 5 stjerne, hvis ordrebekræftelsen var ankommet i min mailbox med det samme.

Terrible company. Next day delivery is promised, but I am still waiting. They are happy to take your money in advance, but then fail to deliver and ignore all emails and complants.

Amazing!
I placed online order ion the AM and received my order in the afternoon - no fuss no bother : )