We have just received our delivery of a new King size Signature ottoman storage divan bed base at the beginning of October We are so happy with the quality of this bed base, it is so sturdy and r... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic experience all round. Great customer service. Really happy with the ottoman divan. Build quality is excellent. So much better than our previous one. And so much storage! Two-man delivery, in... Se mer
I bought a 5ft Ottoman for the storage space from Divan Base Direct and it's been so much better than my old base with drawers from another company. With one action it opens and I can access all the s... Se mer
Företaget har svarat
The web site was easy to use. Once ordered I was kept informed of the progress and updated on the delivery. On the day of deliver I was informed of time slot and the driver rang to notify me of... Se mer
Företagsinformation
Om Divan Base Direct
Skrivet av företaget
Premium 2-Man Delivery
We offer a Premium 2-Man, room of choice delivery service on all orders to mainland England and Wales (see our full T&Cs).
Products made in the UK
We’ve tried, tested and hand-picked our products from the best UK bed manufacturers. So not only are we able to offer something to suit everyone, you can be assured that you’re buying the best quality item for the best possible price.
Excellent Feedback Rating
We pride ourselves on our customer service and satisfaction, product knowledge and experience. This helps us to ensure that we provide our customers with the highest quality products and service to match.
Kontaktuppgifter
69 New Town Row, B6 4HL, Birmingham, Storbritannien
- 0333 366 0145
- info@divanbasedirect.co.uk
- www.divanbasedirect.co.uk
4,5
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 89 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Divan Base Direct
Hi Ms Stewart,
I’m sorry to hear that you have experienced an issue with your order. Having checked our records, I’m unable to see any previous communication regarding this matter.
If you could please get in touch with our customer service team, we would be more than happy to look into this for you and work towards resolving the issue as quickly as possible.
Kind regards,
Divan Base Direct Team
Terrible experience from start to eventual finish
I had a terrible experience from start to finish with Divan Base Direct, proving anything BUT direct, and based on that coupled with poor quality, I would NOT recommend. Firstly, paying for express delivery turned out to be a nonsense. My bed was ordered on Sunday 29 March, 2-5 working days was the goal for express delivery (at an extra cost to myself, I hasten to add), a Wednesday delivery day was confirmed on a follow up phone call from Divan Base Direct “customer service” yet it did not arrive until the Saturday, 3 days after their stated time. This is not where the dissatisfaction ended-merely started. When it did eventually arrive, the bed was incomplete and poorly made, with missing and half finished drawers in the divan base. Not good quality construction at all. The delivery team did NOT take the bed to the room of choice as stated in the agreement, rather dumped the bed in the living room and drove away without comment. I thought they were still getting things from the delivery van!“Customer service” was shocking. When they finally deemed to answer any of my questions, (aftercare and replies to customers seems is not a priority for this firm) they were dismissive, combative and rude. Replacement drawers became a saga in and of itself. Many emails and time passed. Finally they were sent out via Evri that according to this postal firms updates, were in transit one minute, then sent back without trying or ever reaching “out for delivery” status. Cut a long story short, as DBD’s ineptitudes were many, my order was not fully completed until the 2nd May- ONE MONTH AND TWO DAYS from initially placing my order, which was meant to be completed within 3-5 days, a privilege I paid extra for. Throughout no financial recompense for the stress or wasting my time was offered, despite pointing out my justified dissatisfaction, rather irate team members. I am left with a damaged bed and trauma from the on going rudeness I experienced over a month of an EXPRESS (!!!) delivery. Truly shocking.
2 maj 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Sarah. Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations and apologise for the frustration caused throughout the process.
We appreciate that the delivery took longer than initially anticipated. Our orders are delivered within the stated timeframes however on rare occasions, there are some issues and unfortunately your order was affected.
We acknowledge that replacement parts were required and apologise for the inconvenience this caused. As soon as the issue was raised, replacement components were arranged; and extended the process further than intended.
We would also like to clarify that all of our beds are handmade to order and produced using certified UK manufacturing standards. While issues can occasionally arise with transit or components, they are not reflective of the overall standard of our products or service.
We are sorry that you felt dissatisfied with the communication received. It is never our intention for any customer to feel dismissed or unsupported, and we regret that this was your impression of the interaction.
Best wishes,
Divan Base Direct Team
Two x single headboards.
Two x single headboards.
Well made very good value and received promptly.
Items well packaged.
Kept informed re progress of order.
Would definitely use again
13 maj 2026
Svar från Divan Base Direct
Hey Sandra, we’re so pleased to hear that you were happy with the quality and value of your headboards, as well as the service provided throughout your order.
It’s great to know the items arrived promptly, well packaged, and that our updates kept you informed along the way. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Divan Base Direct Team
I ordered my bed and it was delivered…
I ordered my bed and it was delivered promptly with no complications. They answered my questions with no hesitation and I was updated throughout the process. Lovely experience!
7 maj 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hey Afsheen. Thank you so much for your kind words. We’re delighted to hear that your order and delivery process went smoothly and that our team was able to assist you throughout.
We always aim to provide clear communication and a hassle-free experience from start to finish, so it’s great to know we met your expectations. We truly appreciate your support and hope you enjoy your new bed for many years to come.
Kind regards
Divan Base Direct Team
I cannot rate this company
I cannot rate this company or their after service.
I bought 2 headboards and another for a client and in all cases the headboard backing had screws which did not lie flat with the board wooden legs so therefore dug deep into freshly plastered and painted walls leaving deep scratches on the wall which we then had to pay the painter to repair and paint the whole wall.
I contacted Divan direct and the was told that it was my fault and that their headboards were standard. The guy was sharp and totally unhelpful. How can it be my fault when the screws do not go deeper into the wood. Common sense will tell you that a metal screw will scratch anything it is put against.
I do expect a company to at least try and reach out to help and try meet half way but this guy was rude.
Also he said complains need to be made 48 hours after delivery but I only discovered when I pull the bed out for cleaning behind 2 weeks later.
I cannot recommend this company
14 maj 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Jane, thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you were disappointed with your experience, and we also apologise if any part of our communication came across as rude or abrupt, as that is never our intention.
With regards to the screws behind the headboard, the fittings used are part of the standard construction method used across upholstered headboards. We apologise that in this instance the screws have dented your wall.
Whilst we do appreciate your frustration regarding the marks to the wall, especially after recent decorating work. headboards and beds placed against painted or plastered walls can sometimes cause contact marks, we are sorry if this fell below your expectations.
We always aim to help where we can and to treat customers fairly, and we are sorry that you felt unsupported in this instance.
Best Wishes
Divan Base Direct Team
Good quality bed and mattress and at…
Good quality bed and mattress and at great price highly recommended good communication throughout. Delivery guys very pleasant.
30 april 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi,
Thank you for your fantastic review! We’re delighted to hear you’re happy with the quality of your bed and mattress, as well as the value for money. We also appreciate your kind words about our communication and delivery team. Thank you for the recommendation!
Kind Regards,
Divan Base Direct Team.
Very nice bed for comfortable sleeping
2 maj 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Jonathan,
Thank you for your review! We’re so pleased to hear you’re enjoying your new bed and finding it comfortable for a great night’s sleep.
Kind Regards,
Divan Base Direct Team.
Great quality bed and headboard
Great quality bed and headboard. Definitely recommend
22 april 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Hayem,
Thank you for your great review! We’re delighted to hear you’re happy with the quality of your bed and headboard. We really appreciate your recommendation!
Kind Regards,
Divan Base Direct Team.
Recently bought a house and wanted a…
Recently bought a house and wanted a nice bed in the master bedroom, really good quality for the price and the customer service was elite. Love our new bed really elevated our bedroom.
7 januari 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi,
Thank you for your fantastic review! We’re so pleased to hear you’re happy with the quality of your new bed and that our customer service made a great impression. Congratulations on your new home, and we’re delighted the bed has helped elevate your bedroom!
Kind Regards,
Divan Base Direct Team
Svar från Divan Base Direct
Hi Jamal,
Thank you for your lovely review! We’re delighted to hear you’re happy with the quality of your new bed and mattress. Enjoy your new setup!
Kind Regards,
Divan Base Direct Team.
Really smooth experience overall :)
Really smooth experience overall :) I spoke with Adam, he was very helpful and was very mindful about what I needed in a mattress. My mother was impressed by my mattress and is looking to buy one now. 10/10
8 maj 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Tina,
Thank you for your wonderful review! We’re so pleased to hear you had a smooth experience and that Adam was able to help you find the right mattress. It’s great to know your mother was impressed too! We truly appreciate your support and your 10/10 feedback.
Kind Regards,
Divan Base Direct Team.
Great experience.
Great experience.I ordered a lift up storage divan base, I received a phone call the next day to confirm the order details and an expected delivery date. The base was delivered before the expected date and assembled by a very efficient team.
The new base is very sturdy and the storage capacity exceeded my expectations. One small issue is you have to be quite physically strong to close the lid, I'm hoping this will become a little easier with more use.
Overall a great experience, thank you.
15 april 2026
Omdöme utan inbjudan
Do not order from this company if you…
Do not order from this company if you need a bed!
I ordered my new divan after my old one broke 11 days ago now and had been told we would receive in 10 days.
I have had an email 11 days after my order to tell me that they need to charge me an extra delivery fee and that part of the order is now out of stock.
How unprofessional can you get - I could have made alternative arrangements in this wasted time!
I would expect an urgent call to come in to me re my order not a casual email after I have emailed to chase them.
Please call me divan base direct to sort this out.
Very disappointing.
Not sure which way to turn now and I’m still bed less!
9 maj 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Robert,
Thank you for sharing your experience, we're sorry to hear you've been left feeling this way, as this is never the impression we want to leave with any of our customers.
We do want to gently clarify a few things. Our beds are lovingly crafted to order, meaning each one is made specifically for the customer after purchase, and delivery timescales are always provided as estimates rather than fixed dates for this reason. We appreciate this can be difficult when you're in urgent need.
Regarding communication, we did reach out proactively with an update before you had contacted us, and we're sorry that this didn't reach you sooner — we completely understand how unsettling it is to feel out of the loop, especially in your situation.
The additional charge related to your delivery location is something that unfortunately falls outside of our control, and as noted on our website, certain delivery areas do carry an additional charge.
We truly do want to get this resolved for you as quickly as possible. If you could contact us directly, we will make sure your order is given the personal attention it deserves and get you sleeping comfortably again as soon as we can.
Kind Regards
Divan Base Direct Team
Worst shopping experience ever!
I made my order on 23rd of April, and delivery was planned for Wednesday 6th of May, that it was just 10 days after order.
On the same day at 7:45 am I receive a text saying that due to unforeseable circumstances they had to cancel delivery. When I called they said that the 2 parts of my bedframe had been delivered to different warehouses.
I had called and arranged a specific date due to my working hours. I unmounted my old bedframe that was due for collection as I was told it had to be ready. I sent emails complaining and they called me thursday to arrange delivery for Friday.
Friday morning same text, delivery cancelled. Called divanbase, I said I wanted to cancel the delivery as they were no fullfilling delivery timeline. They put me on hold and talked to delivery company. Said again the same issue, different parts delivered to different warehouses. Something they already knew. They said they would sort it. I got a message later that day that delivery would be Saturday morning... It's Saturday morning today and... Surprise! Delivery cancelled. Probably won't be able to talk to anyone today as shop only available Monday to Friday.
PS. I have to say after several emails, company agreed to give me a full refund. It was a process, but I got it in the end. Thanks
6 maj 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Laura,
Thank you for your review, and we are truly sorry for the experience you've had. This is not the standard we set for our customers, and we completely understand your frustration.
We want to assure you that from the moment issues arose, our team was working hard to get this resolved. Regrettably, our delivery team repeatedly let us down with the assurances they provided, but more importantly, they let you down, and that is something we take very seriously.
We also appreciate that preparing for a delivery, particularly when it involves dismantling existing furniture, is no small thing, and we are sorry that preparation was made on multiple occasions without a successful outcome.
We are genuinely proud of the service we provide to our customers day to day, which makes situations like this one all the more important to us to get right. We do not take it lightly.
We would love the opportunity to speak with you directly and bring this to the resolution it deserves. Please don't hesitate to get in touch with our team and we will make sure this is prioritised.
Kind Regards
Divan Base Direct Team
Item not delivered after 3 weeks . Won’t refund !!!!!
Worst experience ever !
Ordered a headboard 3 weeks ago .
Still not arrived
Multiple cancelled deliveries . Multiple phone calls to the company
Given incorrect information on several occasions . Couldn’t care less . Not their fault is their answer , it’s the delivery co’s fault !
Patronising , unhelpful
6 cancelled deliveries
Won’t return my money !
Website says 2- 10 day delivery .
Feeling like I’ve been scammed right
Now
Following this review they replied (see below) . I have just added the following
To say I did not request a refund for non delivery
IS BLATANTLY UNTRUE .
They are unbelievable .
17 april 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Lynne,
Thank you for your review, and we are truly sorry to hear how this experience has made you feel.
We completely understand your frustration, and we want to assure you that this is not the level of service we strive to provide. Unfortunately, there were some unforeseen issues on the logistics side that were outside of our direct control, and we sincerely apologise that these had such an impact on your order.
Our delivery timeframes are always given as estimates, and we are sorry if there was ever any uncertainty around that during your experience with us.
Our team always aim to approach every conversation with genuine care and understanding, and we are sorry if that did not come across in the way it was intended.
We would also like to clarify that we have not yet received a request from you regarding a refund, but we are absolutely open to discussing a resolution that you are happy with. We will do everything we can to put this right for you.
Kind Regards
Divan Base Direct Team
Brilliant service and the divan base is…
Brilliant service and the divan base is very solid, no squeaks!
7 maj 2026
Svar från Divan Base Direct
Hello Malachite,
Thank you so much for your brilliant feedback. We're delighted to hear you're happy with the service and that your divan base is solid and squeak‑free.
Kind Regards
Divan Base Direct Team
Svar från Divan Base Direct
Hello Julie,
Thank you for your brilliant review. We're delighted to hear you couldn’t fault the service and truly appreciate your kind words.
Kind Regards
Divan Base Direct Team
Would have rated no stars if I could
Would have rated no stars if I could , ordered a bed over 3 weeks ago , told it would be delivered the day be of the week, however I’m still waiting for delivery , emailed numerous times for them to give me no resolution to the problem and no date for delivery ! Just want my money back
13 april 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Teegan,
Thank you for your feedback, and we're sorry to hear you've had this experience.
We can assure you that your order has been a priority for us and our team has been actively working on this throughout. We do want to gently note that our delivery timeframes are provided as estimates, and as a made-to-order product, there are additional steps involved in the process that can affect timescales.
We completely understand your frustration and would love the opportunity to resolve this for you directly. Please do reach out to us at info@divanbasedirect.co.uk so we can discuss your order in full and get things moving for you as quickly as possible.
We hope to hear from you soon.
Kind Regards
Divan Base Direct Team
Delivery driver only had half the bed
Delivery was due today bank holiday Monday, but earlier I received a call from the delivery driver saying that they only have half the bed, so I will have to wait until tomorrow or Wednesday to receive the full bed. This is very inconvenient as I rearranged my room to accommodate the new bed, and also I will be working tomorrow or on Wednesday which will make receiving the delivery more difficult.
4 maj 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi,
Thank you for taking the time to leave a review, and we're sorry to hear your delivery experience wasn't as seamless as we would have liked.
We want to assure you that the issue that arose was entirely outside of our control. Our delivery partner unfortunately made an error on the day, which we were just as disappointed by as you were. This is not something we take lightly, and it was addressed as a matter of priority to ensure your order reached you in full as quickly as possible.
We completely understand that waiting, especially when you had already prepared your home for the new arrival, is frustrating, and for that inconvenience, we are truly sorry. What we can say is that from our side, every effort was made to put things right as promptly as we could.
Your bed is a made-to-order piece, crafted specifically to your requirements, something we pour a great deal of care and attention into with every single order. We are so pleased to know that once everything was in place, you were happy with the finished result. That really does mean a lot to us.
We always strive to give our customers the best possible experience from the moment they place their order through to the moment their bedroom is complete. On this occasion, a third-party error created a bump in the road, but we're proud of how quickly it was resolved.
We sincerely hope that with some time and reflection, the overall picture of your experience, the quality of your bed, the care taken, and the effort made to resolve things, is something that feels fairly represented. We wish you many years of comfort with your new bed.
Kind Regards
Divan Base Direct Team
Excellent service
Quick communication and answer to any queries. Swatches available and an excellent choice of fabrics and colours. Delivery was straightforward and the headboard arrived in good condition and looks great!
29 april 2026
Svar från Divan Base Direct
Hello Steph,
Thank you for your excellent review. We're so pleased to hear you found our service efficient and our communication helpful. It’s great to know the swatches, fabric choices, and straightforward delivery all met your expectations — and even better that your headboard arrived in perfect condition and looks fantastic.
Kind Regards
Divan Base Direct Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.