Lovely clean and well designed showroom. Staff friendly and attentive without being pushy. Once engaged both Zac on an earlier visit and then Paul today were very helpful and guided us effortless... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and qual... Se mer
Företaget har svarat
We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... Se mer
Företaget har svarat
I was warmly welcomed into the store and asked if I was looking for anything in particular. David one of the sales personnel took me round and showed me various sofas explaining them in detail. I was... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
metro retail park metro retail park, NE11 9XS, Gateshead, Storbritannien
- 0333 999 9757
4,9
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service jess was very…
Excellent service jess was very professional and very helpful
19 juli 2026
Svar från DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lewis was amazing at his job and every…
Lewis was amazing at his job and every question I had he answered straight away.
19 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Just called in to browse
Just called in to browse, spoke with Lewis had an idea what i was interested in and directed me. Spoke aboit various styles that would suit comfort. Left me to browse, no pressure to buy.
Called in next day with husband to purchase. Spoke with Pamela explained i wanted to spend time just trying sofa which she understood & left me to it. Called her over placed order.
Found both staff knowledgeabke, respectful & no pressure to purchase. Very relaxed & happy experience.
4 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent Service
The welcome and the help the offer of a lovely coffee the general experience was a real pleasure as I was looking for the sofa and the armchair that I would like. Well done DFS and thank you for looking after me..
18 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
great experience
The visit to the store was great, staff were really welcoming and helpful
18 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We went to buy a new sofa but I need to…
We went to buy a new sofa but I need to take my dog in to try him on the sofa to make sure we both fit find, he’s a Labrador cross and this was not an issue Zak was fantastic and nothing was an issue and he takes through everything on the sofa we bought
17 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Customer Service Masterclass
In store experience at DFS Metro Centre was superb. We were assisted by Juliet who was very knowledgeable about the ranges, took time to explain everything in detail and understand our needs and preferences. Can’t wait to get our new sofa.
17 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Paul was very helpful and explained…
Paul was very helpful and explained every thing we would give him a ten.
17 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Gateshead
Hello Mark,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Superb Aftercare
After discovering an issue with a seven year old sofa from DFS, I visited the store in the hope they could offer some help to rectify the problem. I spoke to Mark and he couldn’t have been more helpful, despite me no longer having the receipt . Unbeknown to me, each sofa comes with a 15 year structural warranty and Mark quickly assessed my issue and arranged for a speedy repair.I can’t rate the service high enough and Mark was superb. Thank you
15 juli 2026
Omdöme utan inbjudan
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Amazing team at the metrocenter
We recently purchased a Ronan sofa from DFS at the merto center and the entire experience has been fantastic.
The team in the showroom was incredibly helpful without being pushy, giving us plenty of time to test out different styles and make our decision.
13 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Sales person was extremely polite and…
Sales person was extremely polite and patient, explained everything in a professional but calm manner
14 juli 2026
Svar från DFS Furniture - Gateshead
Hello Dave,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
The purchase of the furniture was made easy as the salesman knew the product and was very helpful …
The purchase of the furniture was made very easy and
12 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Had a really great service from Mark
Had a really great service from Mark , who was knowledgable attentive and professional .Great customer service throughout our visit to the store
14 juli 2026
Svar från DFS Furniture - Gateshead
Hello Mrs Hall,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Excellent staff member.
14 juli 2026
Svar från DFS Furniture - Gateshead
Hello Joan,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Gateshead
Hello Philip,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Looking for new furniture/ reasonable prices !
I visited the store by Newcastle Metro Centre and the Sales Assistant David, was so helpful and knowledgeable, I fell in love with the sofa and armchair and really enjoyed the stores presentation of its furniture. Loved the Summer sale prices, which really help!
13 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Staff great don't push you let you look…
Staff great don't push you let you look round but there if you need them Patrick was great explained everything.
1 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
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